All I have to say is "wow." I'm typically a very weary customer when buying a car anywhere,…read moreespecially one out of state. I have to say that every single person at Hi-Line went above and beyond to make sure I was satisfied. I flew into town from Florida the day after I found the car online and spoke to the guys Over the phone about it. I just had that feeling that this was where I was going to be able to trust the process. The moment I pulled up in my Uber, my salesman, Neil Skipwith, was waiting on me at the door with an umbrella. I had just flown in in the middle of a tropical storm and the weather was not playing nice. Neil was noticeably grateful and relieved to see me and immediately came to usher me in the door. The whole office was all but cheering that I had made it safely through the storm. Neil and the financial man (pardon me, I just can't remember his name and he was so amazing! I think he might have been top management, maybe even owner?) already had everything laying out for me and ready to go. All that was left to do was look at the car. They brought me a soda (or two) and conversed with me while we waited in between steps. Neil and I took the test drive together (where he proceeded to open every door, hood, nick and cranny for me to inspect) and sat in the backseat for social distancing purposes. We went on a longer test drive than I have ever been offered before. Every question I had, he had an answer or went out of his way to find out for me. We wired the funds to the dealership to pay and the man I mentioned previously continued to check the bank statements periodically and updated me as soon as the funds had cleared. Neil knew I would be driving back to Florida in the storm and offered a free night's stay at the Hilton downtown if I felt it wasn't safe enough to leave or if I simply felt uncomfortable doing so. I declined as I wanted to make it halfway before stopping, but Neil then went out of his way to fill my gas tank up. Every single person in this dealership went above and beyond- even the guys/ girls that were not working directly with me checked on me periodically. I was in and out with my new car in less than 3 hours. I have since driven it all the way back to Florida and I have to say this car is INCREDIBLE! Impeccably maintained. I can't think Hi-lIne auto or Neil (or financial man) enough for this great experience. Ps: forgot to mention, I even overheard Neil talking with someone about the fact that he was actually not even supposed to be working that day but he came in to finish the deal and stayed beyond the time that he was needed in order to see me off. PPS: The guys made me promise to let them know I had made it safely and I had forgotten until now. Checked my email and there's Neil, making sure I was safe!! Don't go anywhere else. This place is THE place to buy a car.

I was disappointed with my experience. The repair estimate differed significantly from what 2 other…read moreshops had identified, so I chose not to move forward. That alone wasn't the issue. What concerned me was the inconsistency in customer service. I was told transportation would be available when I dropped my vehicle off, but after declining the repairs, I was informed a ride back was no longer an option. I value honesty, consistency, and professionalism regardless of whether I authorize work. Unfortunately, that wasn't my experience

Mr. Davenport came to us when we had a nail in our tire. It…read morewas too late in the day to take our car anywhere so we called this company. He was on time, respectful, fixed our flat tire and we were able to attend our grandson's high school graduation the next morning. I would definitely recommend him when you need help!!

Mr. Davenport provided me with professional service. He is knowledgeable and the convenience of him…read morecoming to me and performing my oil change and tire rotation at my apartment . This is the first time I have used this company. The value for me was the convenience. However, pricing was slightly higher, but the service was great and he was very kind and responsive. Let's support our small businesses!!

I needed to get rid of my car quick so I called express cash for junk cars Charlotte and I was…read moreamazed, they offered me a cash offer I couldn't deny. They made the process so easy, I am very satisfied with their services.

Great guys, really easy to work with! Great communication, fast response and they pay really…read morequickly. They go straight to the point, instead of being picky to little details. No brainer 5 Stars!

5+ Stars!! I could NOT explain the 'Magic' these guys performed while they had my truck!! Not only…read moredid they fix my problem, my rear tail light, but the Wit and Experience the mechanics had- they recognized a LARGER problem, which could have ended tragically for me!! I had dropped off my truck, when I was called by Jason with the 'news', they found "drive shaft was SHOT, as well as BOTH front wheel bearings... they were both Toast!!" He let me know, my truck was NOT safe... WOW!! They had the parts they needed to replace available for me to see when it was finished, which absolutely put me at ease!!! Without Question... a solid Group of Mechanics to TRUST!!

Took them nearly a year to repair my transmission. Terrible communication, transmission still…read moredoesn't work correctly. Sometimes has power other times not. Had to send it back multiple times. I would not recommend this place.

I have used Coleman's Wrecker Service several times over the years, and they have always been…read moreresponsive, careful with my vehicles and reasonably priced. They are my "go to" wrecker company, and I recommend their services 100 percent. A first class company.

Quick and responsive when my wife was stalled in the middle of the road while I was away. Arrived…read morein minutes... They took care of everything. My wife mentioned the driver was very nice and helpful. Accepted Square mobile payment as well which was nice.

Do you want to feel good after a car search? Do you want to feel heard and not pressured when car…read morebuying? Go to Hendrick Mini and find Robert Mann. He made me feel comfortable to tell him how I felt about the different cars, and what I wanted in a car. I did not feel judged or like I was being too picky. If you want a good experience, go here and work with Robert Mann. You won't regret it!

We arranged to look at a 2025 Mini Countryman with Brian Barrack last Saturday. We had not made up…read moreour minds between a few different vehicles (Volvo, Land Rover, BMW, Audi) but working with Brian really changed all of that for us. He quickly established a trust bridge between us and with a very non-assuming way made us realize the Mini was the right choice. Brian was the right choice and someone we can count on long after the sale. He is a very honest person and the dealership is made up of all the same people...honest and extremely helpful. We will always buy from Hendrick MINI (Brian)!

Efficient. Timely and very reasonable and made the work on my car a breeze and. My car never left…read moremy driveway 5 stars easy

Have a 2004 Tahoe with 300,000 plus miles. Only discovered Ray recently. Had two breakdowns…read morerecently. One requiring a new alternator and battery, the being a coolant issue. Ray came to my house, diagnosed the issue, ordered parts, then returned the following day for the respective repairs. He was very punctual and fast getting it done. Highly recommend.

Roman helped us out with a last second after hours pre-purchase inspection. He was highly…read moreresponsive and communicated perfectly throughout the entire process which ended up saving me headaches later down the road. He did a very thorough job and went well above and beyond expectations. I highly recommend you reach out to Roman and his team for any vehicle service/maintenance needs.