I called them and they showed up within 15 mins to change my tire to a spare. The man that helped…read moreme was Rashawn and he was very kind and fast with his service! I will highly recommend and his pricing was great!

poor communication / do not recommend if you need a tire to get home. mine went flat in less than…read more20 min after changing. wants $200 for a rim and tire

It is with a heavy heart that I must submit this review. However, I have spoken with SGI Transport…read moreon several occasions and no course of action has taken place and I have been treated very unfairly with the accident that their business caused. On July 26th, 2025 SGI Transport INC provided a mobile service to change and replace a flat tire on one of my work vehicles. (The end of July until mid-August is our slowest time of the season and the truck was not utilized.) However, August 21st, 2025 when we were back to using the truck the tire and rim COMPLETELY broke off of the truck. My driver was not hurt physically or any other driver thankfully. However, my driver was emotionally scared and quit as a result. After having the truck towed to the Auto Repair Shop, the diagnostic reported that the tire was not properly reinstalled and secured. (This is a heavy 6,000 lb truck). As a result, when my driver was driving the tire was loose and the vibration from the truck and road SNAPPED each stud one by one until the rim and tire flew off into the woods off the side of the road, never recovered. I kindly called Eric at SGI Transport and explained the situation. He recalled it very well of the tire change and mentioned that he informed my driver that a lug nut was missing (however, the next day Kevin mentioned that Eric misspoke and it was actually a stud missing). Regardless of what vital piece was missing, I as the owner and payee was never notified. The receipt that was provided only had the tire size and location in the notes but never informed us of the safety hazard of a missing "lug nut" or "stud". This accident could have resulted in a fatality and I was extremely disappointed when I called SGI Transport and spoke with Eric. He was very defensive and stated that it was my fault for "not paying attention to my business." I was shocked that he would speak to a customer in that manner. He then proceeded to use excessive profanity and then hung the phone up on me. I called back and was presented with the same treatment and then hung up on again. The following day I called back and I believe that I spoke with Kevin. He was calmer and more collect and we actually had a discussion about the situation. He then asked for me to email him the pictures and repairs but they guy or SGI Transport never responded to show the slightest of concern for my driver or situation that they caused. I am all for supporting other small business owner's and I was very patient with waiting for them to do the right thing, but I refuse to be bullied and ignored and punished for negligence during their installation. Knowing that a "lug nut" or "stud" was missing from the tire and it being a safety hazard and SGI still proceeding with the job was unprofessional and extremely irresponsible from a fiduciary stance. It turns out that the company also has a BBB (Better Business Bureau) complaint against them from January 2025.

I had a blowout on I-77N and they came out (took a minute so I went to a safe place) they texted me…read morewhen 20 minutes out. They did all the tests on the new tire and installed it on the side of 77N. Then bc my hazards had been on for 3 hours the battery died (BTW they jumped me too) but I was safe and he was knowledgeable and fast when he got there) so grateful

Great customer service and very reasonable price of service. I'll definitely recommend to friends…read moreand family and call again when I need you!

They are a very responsive and reasonable priced service! We will continue to use them and…read morerecommend them to other companies as well.

Kevin was prompt, couteous and super professional. He…read moreclearly knows his business. Will be using KMV again in the very near future.

a minute ago New…read moreKevin came out to look at my mom's car that was having a coolant leak. Kevin charged $150 to diagnose the car and said that payment will be applied to the total fix the car. I was ok with that. He made his diagnosis then ordered parts from advanced auto parts. He calls me when he's picking up the part saying the store ordered and quoted him for the wrong part. At this point I'm completely understanding. He sends me a link to order the correct part. I ordered the part and then let him know it arrived. He came out to fix the car. I told him I was at work so my mom would be the primary contact and told him to reach out to her for anything. He comes out and starts working. I get a call from him at work. He didn't want to call my mom because he knew she was going to be livid. He couldn't do the job. He said there was a part that he needed that he didn't have. I'm irritated at this point but I appreciated him not doing a janky job just for the money. So I called around and eventually found a shop to tow the car to. Come to find out the part he had me order was the wrong part. So he was completely incompetent when it came to this job. Now I have to start completely over and I paid him $150 for him to give wrong information. I will not be calling him again and neither should you!

We were here for a weekend vacation and had just discovered a completely dead battery in our truck…read more Gage was here in under an hour with a brand new battery. My 2020 truck still had the original battery so we knew everything else was good to go. Gage Wawa pled everything out quickly, was a great communicator, and was very professional. Make sure to give him time off to check out The Whitewater Center! We highly recommend Charlotte HERO for your roadside service needs! You won't regret it!

If you need a tow, use them! They showed up in 45 minutes and charged me less than half of the…read moreother guys I called. The driver was very nice and helpful. He was quick and got me to my destination safely.