All I have to say is "wow." I'm typically a very weary customer when buying a car anywhere, especially one out of state. I have to say that every single person at Hi-Line went above and beyond to make sure I was satisfied. I flew into town from Florida the day after I found the car online and spoke to the guys Over the phone about it. I just had that feeling that this was where I was going to be able to trust the process. The moment I pulled up in my Uber, my salesman, Neil Skipwith, was waiting on me at the door with an umbrella. I had just flown in in the middle of a tropical storm and the weather was not playing nice. Neil was noticeably grateful and relieved to see me and immediately came to usher me in the door. The whole office was all but cheering that I had made it safely through the storm. Neil and the financial man (pardon me, I just can't remember his name and he was so amazing! I think he might have been top management, maybe even owner?) already had everything laying out for me and ready to go. All that was left to do was look at the car. They brought me a soda (or two) and conversed with me while we waited in between steps. Neil and I took the test drive together (where he proceeded to open every door, hood, nick and cranny for me to inspect) and sat in the backseat for social distancing purposes. We went on a longer test drive than I have ever been offered before. Every question I had, he had an answer or went out of his way to find out for me. We wired the funds to the dealership to pay and the man I mentioned previously continued to check the bank statements periodically and updated me as soon as the funds had cleared. Neil knew I would be driving back to Florida in the storm and offered a free night's stay at the Hilton downtown if I felt it wasn't safe enough to leave or if I simply felt uncomfortable doing so. I declined as I wanted to make it halfway before stopping, but Neil then went out of his way to fill my gas tank up. Every single person in this dealership went above and beyond- even the guys/ girls that were not working directly with me checked on me periodically. I was in and out with my new car in less than 3 hours. I have since driven it all the way back to Florida and I have to say this car is INCREDIBLE! Impeccably maintained. I can't think Hi-lIne auto or Neil (or financial man) enough for this great experience. Ps: forgot to mention, I even overheard Neil talking with someone about the fact that he was actually not even supposed to be working that day but he came in to finish the deal and stayed beyond the time that he was needed in order to see me off. PPS: The guys made me promise to let them know I had made it safely and I had forgotten until now. Checked my email and there's Neil, making sure I was safe!! Don't go anywhere else. This place is THE place to buy a car. read more

Hi-Line Autohaus - Land Rover Discovery - Car Dealers Near Me - Charlotte, North Carolina

I was disappointed with my experience. The repair estimate differed significantly from what 2 other shops had identified, so I chose not to move forward. That alone wasn't the issue. What concerned me was the inconsistency in customer service. I was told transportation would be available when I dropped my vehicle off, but after declining the repairs, I was informed a ride back was no longer an option. I value honesty, consistency, and professionalism regardless of whether I authorize work. Unfortunately, that wasn't my experience read more

Shady business model and dishonest pricing. Went to look at a 2020 Mini Cooper S. Overall nice car, but major paint chips, bumper damage, curbed wheels, and wheel fender being popped out and misaligned. Not a huge deal on its face, talked to one of the sales guys about knocking some money off the price so that I can do the repairs required. I was told they could do some minor work, but would not budge an inch on the price because, "We price our cars to market and this is the lowest possible price we can sell the car at." Keep in mind, this is car has been on the lot for nearly 3 months as of today and over two months at the time I looked at it. Price when I went in was $15,750. Didn't buy the car. Two weeks later, price on website was $15,000. So apparently they could go down and did not want to. Now, as of today, the same car that has been on their lot for nearly three months is listed for $16,500. Where does this pricing come from? This car lot does not negotiate, treats their used cars like liquid gold without wanting to do repairs, and fluctuates their pricing like the stock market in a panic. Also, what car dealer tacks on $1,500 to the price of a car after it has been sitting on the lot for three months?? Solimar was very nice and pleasant. Great person! Business model is shady. Stay away. First photo is from the day I looked at it, second priced at $16,500 is from 15 minutes ago. read more

Hi-Line Autohaus - Car Dealers Near Me - Charlotte, North Carolina

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Drove down 5hrs from Virginia to look at a Range Rover they had listed. I was a little hesitant due to "bait and switch" tactics I had dealt with from several other dealers. But Rich and the HiLine team reached out and kept me updated until I was able to make to the dealership around few days after the inquiry. And when I arrived the vehicle was there and in great condition! Rich was a great salesperson to sit with and Carl was prompt with the financial paperwork when closing the deal. Great dealership experience. I've worked in the car business financing cars and I must say this is how it should be! Wish there were more dealerships like this here in my area, but it was well worth the drive! read more

This dealership is amazing! I interacted with 5 different Team members and they all were wonderful! I don't usually review businesses and or products but in this case i had too. I bought my car 3 days ago and these guys continue to help with little odds and ends and are very genuine! I highly recommend Hi-line! I have the vehicle of my dreams for a great price ! read more

Hi-Line Autohaus - My beautiful red interior! Go Wolfpack! - Car Dealers Near Me - Charlotte, North Carolina

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Initially I thought that this a great purchase. I bought my car back in march. I purchase gap insurance and a warranty on my car. It wasn't until I needed the paperwork for the gap insurance they told me that they voided and I only had a warranty. I went to get my car serviced at their service center and was told my warranty was voided. I wasn't told anything. I would avoid doing business here by any means. read more

Buyer beware - I know buying an unwarranted used car is a crap shoot but this is a bit smelly. Had been looking for a particular vehicle to buy and when it popped up from this dealer at a great price I jumped on it. Found it a bit odd car was in their shop when arrived and then taken back over for "detailing" before I left. Was told it was being inspected and everything passed. Everything was great until I left with the vehicle and check engine light came on before I made it 30 miles. Problem was bad catalytic converter. Response was nothing they could do and furthermore, no big deal, could just drive it with no worries. Obviously don't know but it makes me wonder if they were clearing codes before I test drove it. Of course they claimed previous owner probably knew and did it before trading. As far as being no big deal Everywhere else I ask about it online and in person says something like this "A damaged catalytic converter requires replacement. Over time, the effectiveness of your converter may diminish until it's completely clogged. Once a converter is clogged, it can completely stop your emissions system can cause a buildup in your engine that could damage other components." $3-$4k repair. Second star because the car is very nice otherwise and price was comparatively good. read more

Rick was great, with a remote purchase of our vehicle, they absolutely made it easy and quick. We were trying to work with other dealerships on a remote purchase but they all failed miserably. Autohaus did a great job read more

excellent experience with Mr. Tony! Easy and great steps of service from beginning to end! highly recommend working with him

Nassir was amazing from the jump. Great communication throughout the process, very knowledgeable and no pressure, which was awesome! Highly recommend Hi-Line and ask for Nassir. Definitely did a great job taking care of me! Wish I could give 10 Stars! read more

Hi-Line Autohaus - Car Dealers Near Me - Charlotte, North Carolina

STAY AWAY FROM THIS DEALERSHIP!!! I had a very disappointing experience with Hi-Line Autohaus. We agreed on a trade-in price and discussed multiple times the trade in value for our car, and I even confirmed it with their notary before signing the documents. However, when I went to sign, the agent distracted us while talking about insurance coverage and did not give us time to read the contracts as we were signing. We did not receive a copy of the contract and we were assured that everything was OK. I was told that I would get a cash refund for some of the trade in value of my old car, but after waiting weeks without getting it, I went back to see what was the matter. When I arrived, I was told that I would not get any refund. When I pressed further, they finally provided me a copy of the contract, and I saw that it had a much lower price for the trade in than what we had agreed upon. This felt like an intentional distraction tactic, and I feel deceived. I would caution anyone dealing with this dealership to be very careful when signing documents. The most disappointing part is that, after I looked up reviews, I found out that I wasn't the only one they've tricked. This company that I thought was reputable turned out to be full of scammers preying on trusting customers. A dealership should provide support, transparency, and respect, but all I got was dishonesty and manipulation. STAY AWAY FROM THIS DEALERSHIP. Don't make the same mistake I did and get caught up in their deceptive practices. I strongly encourage anyone thinking about visiting to read reviews and reconsider. The last thing you want is to be deceived like I was. read more

They have an amazing selection of cars. The service from my initial call to when I made my car purchase was top notch. They were not pushy whatsoever and very knowledgeable. Terry was very patient during the process and was great to work with. I highly recommend this dealership! read more

I should have done more research before even contacting this dealership. I found a 2021 Land Rover Range Rover Velar P250 R-Dynamic S AWD (stock #16113 for reference) on their website and liked what I saw, price was reasonable and what I'd been looking for. I entered by email and phone number to be contacted and received a call shortly thereafter from Tina. She asked a few questions and I did the same with her regarding the vehicle. I was pleased with what I heard and set up a time that weekend to come and look at it in-person. **Keep in mind that I live in VA and the car is in NC, about a 5-hour drive, of which she knew * In the interim, we discussed pricing, my trade-in value, etc. After some back-and-forth, I was told they couldn't come down on the price b/c it was already listed below the average cost of that vehicle, but they would honor the trade-in value I provided to them from Car Gurus. To save time prior to me getting there, after their suggestion, I decided to go ahead and e-sign documents to purchase the vehicle. Everything seemed on the up and up initially, to the point that Tina was sending me photos and videos of the vehicle being detailed before I got there. Well, here is where things get shady and go way downhill. I got a call from Tina the day before I was supposed to drive 5 hours (one-way) telling me the vehicle had to be sent to the Land Rover dealership down the street from them for "service" and wouldn't be available that weekend, but they would notify me as soon as the service was done. After a couple of days passed, I called to inquire how much longer, as I had to make travel plans. And, not to mention, my idea of "service" was maybe an oil change, inspection, something like that. After several more days passed with no word from Hi-Line other than, "we can't tell you how long it will be," I decided to contact the Land Rover dealership myself (since Tina had already told me it was just down the street). I spoke with the service person "assigned" to this Range Rover and he told me that the car was there due to the radiator leaking and needed to be replaced! The service person thought I knew that, and I told him this was the first I had heard of it and was never told this by Hi-Line. To say I was mad was an understatement. So, I called Tina to tell her what I found out and she said she didn't know that either; she transferred me to either Justin or Gabe (although I ended up dealing with both of them) who said the same thing. I told all of them that I found it very hard to believe that NO ONE there knew ANYTHING about the radiator leak. No one could give me the reason as to why it was sent for "service", other than, "it's just what we do for all vehicles before they are sold." I don't believe for a second that none of them knew this major issue. I immediately advised that I wanted to reverse my contract, and new I legally could since it was within the 3 business days of signing it and told them I'd never been scammed like this by a dealership in my life (and, I've owned a lot of vehicles). Do you know they STILL tried to talk me into buying this lemon? Unbelievable. When all was said and done, the contract was finally reversed after about 2 weeks or so (recently). I asked that they let me know when it was completed, and they never did contact me again. The manager of the dealership never even bothered contacting me to apologize for any of this. The only way I found out was by receiving an email from the finance company telling me the car was paid off. I would not recommend dealing with this dealership. All they want to do is make money not matter at what cost it becomes for the customer. Oh, and guess what: they've come down on the price. Funny, considering they said they couldn't do so with me. (*insert eyeroll). read more

Had a fantastic experience with HI-Line Autohaus! I worked with Tina and from the moment I inquired the car to the moment I drove off she didn't miss a beat! She made the experience exciting and enjoyable (that doesn't always happen when purchasing cars) I too of that the entire staff was welcoming and helpful. They gave me a fair price on my trade in and a great price on my new vehicle. I hope to not be buying a car for a while, but when I do I will be going back here! read more

I bought a car from Hi-Line three weeks ago. The minute I drove off the lot the tire pressure warning light came on. Before I could get to a garage the right front tire blew. Yesterday morning the car wouldn't start. I had it towed to Hi-Line's service center where I was told the car needs $4,000 worth of repairs. No one at the dealership will respond to my calls. Horrible experience. read more

I worked with Rich Bogert at Hi-Line Auto Haus to purchase my Toyota Highlander. I had been looking for 2 months for the perfect car for my family and Rich made this process pain free. He was thorough in answering all questions about the vehicle and I never felt like he was pressuring me into a sale. It was nice dealing with a no haggle price, knowing I did not have to do the back and forth with the sales rep. I would highly recommend Hi-Line Autohaus and specifically to work with Rich Bogert! read more

Hi-Line Autohaus - Car Dealers Near Me - Charlotte, North Carolina

I had a great experience with the purchase of my new car with Naasir. My previous car was totaled a few weeks prior and I was putting off the process of buying a new vehicle for many reasons. However, the entire process was seamless! During my test drive, Naasir was knowledgeable about the vehicle and offer to fix any imperfections. Justin, the sales manager, was very helpful with the entire process and made me feel comfortable and confident about my purchase. The finance manager, Eddie, worked quickly and explained everything. I was also given two free oil changes! I highly recommend my family and friends to come here for their vehicle purchase. They have a great selection of cars and were not pushy at all. I think I found the perfect dealership for all my future car purchases! read more

For a pressure free and genuine experience, you have come to the right place. I've purchased two vehicles in the last 5 years from Hi-Line and both times was privileged to work with Rich Bogert who has been phenomenal. He will assess your needs and work hard to ensure you are walking away happy, with a vehicle of your choice, and at the right price. read more

Rick Spicer was great! He responded to my email and made the process seamless for my son and I. My second purchase from HiLine as we are officially family. I appreciate JD and Eddie as well. read more

I had never heard of Hi-Line Automotive but boy am I glad I found them! They responded immediately to my first inquiry and my salesperson, Rich, was responsive to all of my many questions, first by email and text, and then in person. Each of the managers came out to meet us and share more information about HiLine. And Hi-Line they are. If you're looking for a luxury automobile, start there! They have a great selection of beautiful cars and SUVs. The best part is that their cars are VERY reasonably-priced. I ended up with an SUV that I never thought I could have afforded. If you're looking for a car, start there. You will be treated with respect and NO haggling. It was my best car-buying experience by far. read more

My car purchase was a very nice experience. The sales person, and the financial processor were pleasant and easy to work with. It was a Saturday night, and we were there well past closing, and no one rushed the process. They were quick to swap the license plates, and help to transfer the contents of the car. This is the 3rd car/truck our extended family has purchased. read more

I had a great experience purchasing a vehicle from Hi-Line. This is the second time my wife and I bought a car through the dealership in the past year - and both experiences were consistent. The entire team, including Drew and Rich, we're helpful throughout the sales process. I was exceptionally pleased with my interactions with Tom and his service team. Tom spent a lot of time educated me on the vehicle and addressing all of my concerns. Tom is extremely knowledgeable and trustworthy - I will be taking my family's vehicles to Tom for maintenance and service going forward. read more

I bought a 2022 convertible BMW here after searching for months for new or used. Went to Hendricks used and new and no inventory or was only shown damaged inventory being sold at high price. Found my car with low miles, perfect condition and on top of that my sales lady Sharon was so positive and pleasant as well as very knowledgeable about the car I was buying. It was so nice to be treated so nicely for a process that is usually very tiresome. I would recommend this business to anyone. Love my new Beamer!!! read more

I purchased my first car here, and I had a good experience overall! Naasir and Rob helped me through the process. I would recommend.

I was in the market for newer used car. To be exact: I was looking for a Lexus IS300 or 350 F Sport. White on red interior only. This car isn't that rare, but I found it difficult to find one with no accident, frame/structural damage, and no rust. So the search continues. After 2 weeks of dealership hopping and going back and fourth with shady salesmen, I finally found a match! 3 hours away in Charlotte, NC ....was this sexy beast machine with my name all over it. I was actually surprised that this car hadn't popped up in my feed earlier. I called the dealership immediately and spoke with a gentleman named Ash. I asked him specific details about the car (car origination, pictures of engine bay, car fax). Ash was very informative, personable, and sent me all the info right away. Ash informed me that Hi-Line Garage guarantees their cars had structural integrity, mechanical quality, and cosmetic reconditioning which is why they non-haggle pricing. I was satisfied with all the information he presented and I was on my way. Ash's superior customer service did not stop there. He called me half way through my drive to check up on me and informed me my car just got out of detail. When I arrived at the dealership, there she was...all shiny and winking at me. I knew she was mine. I didn't even test drive car since I brought my own mechanic to evaluate the vehicle. After I was satisfied with the test drive, Ash showed me all paperworks and inspection reports. Everything checks out and on to the paperwork. The paperwork took about an hour. In my opinion, that's really fast but it could also be because my credit is good (although my APR was higher than expected 5.99% for a 745 fico) Overall, I rate my experience here a 5/5. I highly recommend Ash @ Hi Line Garage. I trust that their cars have integrity and the staff were really friendly and professional. read more

Hi-Line Autohaus - Car Dealers Near Me - Charlotte, North Carolina

Purchased another car from here , our initial representative Bryan was out , but we had the pleasure of receiving Ericks attention this time around. Erick should be in management , this gentleman is approachable, a wealth of knowledge , humorous , firm hand shaker , respectful , and paints a pretty good picture of your future in this car while you're test driving your new baby . Hi-line is a small dealership, but our experience is you're getting the best value for the car you seek with no strings attached. From the front desk to the other sales reps , this is the place . Many thanks to Darron as well , he was beyond kind and helpful with me while bringing my new purchase back for detailing . Quality of cars , good customer service , this review would've been 5 stars but the car was cleaned like a enterprise rental car cleaner, things I could make myself look immaculate that you would think would be performed when you're purchasing a car were not done with care or concern. If it wasn't for Erick I would've placed just 3 stars . read more

PLEASE DO NOT PURCHASE FROM Hi-LINE AUTOHAUS or use their SERVICE. I sat in there today to have multiple people come in with varying experiences on issues with their cars that they have recently purchased. THEY SELL LEMONS (one couple only had car 3 mos and had in shop 6 times and was fed up to come and trade for something else, another man car was givihf him issues.) After only having my car for 2 years. I have engine trouble even though i did all tune ups and maintenance. On top of that I come to them after taking it to a a reputable mechanic who gave me paperwork after it was diagnosed showing all that was wrong, telling me I had engine troubles. I came to them to see what they could do about getting me out of this one into soemthing else since i still had payments. In the process of doing that., they smoothed talked me stating they dot really think its the engine and they thing its a few small things and they want to do another diagnostics. Because they don't think it's what the first mechanic gave me. I come back the next day like they suggest and stay 3.5hrs ther for them to give me the same diagnosis as my 1st mechanic to a tee. And now wants to charge me for a coil they put in that I didn't ask for. Then when I dispute the $300 charge they say well they out the part on there but really the compression diagnostics cost 300 and they just put the part on the sheet but they didn't charge me for that. They didn't want to release my keys to my car unless I paid. I must say the issue I am having now I had 5 mos after being off the lot. I have emails to prove it. The car started shaking and I had to pull over. They thought it was spark Plugs just as the mechanic initially thought this time amd all along my engine was at a low compression.i guess I should be lucky it lasted 2 years. Again, find another reputable use car dealership who sells quality cars and a service shop that k ow what they are doing. Because the stories I heard from other customers today was ridiculous. More people were walking in today with issues to the sales room than people buying a vehicle. After all that he recommends I take it to carmax or carvana to pawn it off on them to see if they would give me.more money for it because they could only give me 8k and I have almost $30k left on the vehicle. AGAIN RUN don't stop. You have been warned. Unless you are willing to keep fixing your car. The cars look beautiful on the outside just check the hood before you drive off. read more

This is the second time I've purchased a car from the crew at Hi-Line and couldn't be happier! I was connected with Rich and his exceptional customer service sealed the deal for me. Once I made my decision, we cruised through the paperwork and walked away a happy customer. I highly recommend Hi-Line for a quality ride! read more

Jay Kumar is an excellent Salesman! We purchased our 2017 Mercedes Benz November 2023. Everything went great and smoothly. We are overjoyed that the process was uncomplicated and wonderful! Jay Kumar answered all our questions and walked through the car details with us on every level. He was very informative, polite, and great to meet. We recommend this dealership 100 percent on all of your automotive needs! read more

Ladies and gentlemen, when I tell you, there's almost no better feeling than knowing you've been heard Mr. Ali owner at Hi-Line. He read my review and I got to tell you it seems like within a minutes about 15 minutes he had the service guy to reach out and let me know That he want only happy customers and I must admit I'm a happy custom I'm a five star happy customer because again Hi-Line I must say going on my experience had a little situation and it got handled quickly so again I say my experience with Hi-Line five star situation presented the problem and the right person Got to it and they got the problem corrected right away. I already have an appointment to get my situation rectified at no cost so I must say if you're gonna be big enough to speak something and if people correct the problem, you must be big enough to go acknowledge when it's made right and I am totally acknowledging Hi-Line you are all right with me and thanks Mr.Ali I appreciate that.You Let me know that you truly care about your customers and I don't take that lightly so yes my next purchase will definitely be a HI-LINE VEHICLE read more

Great experience from start to finish! Rich and the entire staff were amazing and made sure we found the perfect car for our family!

Efrem helped me with a test drive and made everything smooth. In my particular situation, Hi-Line wasn't interested in negotiating at all, not sure if they ever do. They found a good loan for me and didn't make a big deal out of trying to upsell extras since I didn't want any. Some of the car sales cliches were employed, like the levels of decision makers, but overall I had a good experience with Efrem and Hi-Line. read more

repeat customer here! Hi-Line never disappoints. Rich & staff were great! Don't waste your time anywhere else in CLT - this is the place to buy your next vehicle! read more

My experience with Hi-Line Autohaus was absolutely FLAWLESS!!! Huge shoutout to my salesperson, Randy Dominguez, who was amazing to work with! I purchased my Jaguar F-Pace from out of state, sight unseen, and he walked me through every step, making sure I had photos, videos, and updates throughout the whole process. They helped me to arrange shipping with a secure transporter and when I received my car- it was pristine. I am beyond happy with my Hi-Line experience from beginning to end! Thank you to everyone who made it happen, you all rock! read more

I got my dream car from Hi-Line last month! It's a car I didn't think I'd be able to afford- but after saving and a trade in we made it happen. Bryan was a great and friendly salesman to me and my family. My 3 year old was being a 3 year old, and he attempted to entertain him and also have him a car fox toy that he still loves playing with. Buying a car can be stressful but this was a pretty seamless experience. Check them out for used luxury vehicles! read more

Hi-Line Autohaus - My ride - Car Dealers Near Me - Charlotte, North Carolina

Found a really cool car today at Hi-Lone Autohaus. This was easily one of my best used car buying experiences, thanks to Rich Bogert and Judy Gibson. read more

I bought 2018 BMW from Hiline within an Awesome deal. Great Prices. Erick is so cool and helpful. rest of staff is also amazing good thing is they receive customers so well. read more

Swung by here the other day to browse through potential new cars. I was greeted by Taylor who was not only attentive and actively listened to my needs/concerns, but assured me that she'd help me find the perfect fit regardless of whether or not I purchased that day or at a later time. I highly recommend stopping in and MAKE SURE you ask for Taylor! #askfortaylor read more

Found a truck that I was interested in, contacted dealer, the salesman and G.M. Promised me a truck that I was interested in. Instead of telling me that the truck was available they left me hanging for a week saying that the truck was being repaired so I could buy it. Instead the delay was a con job whereby the truck was already sold to a coworker that never even saw the truck. Very misleading and I would never recommend this independent dealer to anyone. read more

I just recently purchased a car from Michael Thomas at Hi-Line Autohaus. He was low pressure and extremely helpful in answering all of my questions. I will definitely return when it becomes necessary for a new car. read more