The worst customer service never answers the phone Show house that have been broken into Try to show an apartment someone was living in without them know read more

They post their apartments on craigslist saying dogs allowed and 2 bedrooms but then if you go to the description it says no dogs and 1 bedroom. Make sure you read the descriptions because they're clearly blatant liars. read more

City Wide Realty - Real Estate Services Near Me - Philadelphia, Pennsylvania

I have had my license here for four years and have met really wonderful clients, colleagues, owners and have found many people high value rentals from listening to them. Every agent and client has a different situation, however I have found that most have been extremely positive between myself and colleagues whom are active agents. read more

I'm a renter at their 190 W Berks St., Philly property and, as a life-long renter, I have to say this has been my worst renting experience to date. I've included some photos with my review (unfortunately I can't I include video). Despite having paid all of my pre-rental dues, turning in all required paperwork in a timely manner, and having been promised a clean and repaired apartment, what I received was quite the opposite. The apartment was absolutely FILTHY (actually filthy doesn't even begin to cover it) and that point is acknowledged in a text message from one of the employees (see text photo). I have a video of the apartment as well, but I am unable to include it here. There are screens that have been busted out since I rented and, despite MULTIPLE requests, the office will not replace them and won't disclose why (I reached out to them about this as recently as 6/28/2022, to no avail). I have several open maintenance tickets with them and they haven't sent anyone out to address them (photos included here). There's trash in our parking area that has been here since I moved in in March (photos included here). This property management group, or at least the office workers I've interacted with, only cares about their portfolio. They don't care about the folks that actually pay them money (this helping them keep maintain their portfolio). Check out the reviews - The highest ratings come from their business partners, not their renters. The only upside to my renting experience has been dealing with their maintenance staff, oddly enough. I have directly dealt with 2 of their maintenance teammates and they have been a pleasure to deal with. If you are thinking of renting here, please heed this warning and don't. Don't do what I did and ignore the red flag reviews. I will happily update this review and the associated stars if my experience here changes/improves. read more

See all

If I could give zero stars, I would. I am so happy I chose not to rent with CWR-- their entire process was incredibly unprofessional, and I can't imagine what it is actually like to be their tenant. I was shown a home for rental through CWR, and then emailed about submitting an application. I said I would like to submit an application, and put one through (and paid the $55 application fee). Turns out, the person emailing me was from a completely different company that was ALSO listing the home!!! The owner pulled his home from CWR, but according to some contract, CWR could still show it. So after talking to the actual company the owner was working with, turns out they did not have an application fee and were actually working directly with the owner and offering a lower price. The CWR agent, Vivian, harassed me via text to try to pressure me into the taking the rental through CWR, even texting me late into the night and early morning, after I said multiple times that I was no longer interested in the property. It was obvious they were desperate to find someone to rent. After essentially being scammed into their application and rental fee, they won't even give me the $55 refund. Hands-down the worst rental experience I've ever had, and I will never rent with CWR and recommend you look elsewhere, too, no matter how beautiful the place is. read more

RUN AWAY FROM THEM. I gave a $1000 deposit for a place and the guy that showed it to me misquoted the price by $125. Then i pay the deposit and he doesn't answer my calls but sends a bullshit message as a reply. I talk to the actual company the lady says she will get in touch with someone and call me back and never does. I call back the next day and now it goes right to VOICEMAIL. THEY ARE SCAMMERS DO NOT I REPEAT FO NOT RENT FROM THEM. I an currently disputing the charges with my credit card company. 0 Stars read more

This company doesn't even deserve 1 star. They were a nightmare from the beginning. AVOID AT ALL COSTS. When we moved in late summer, the place was NOT SET UP FOR PECO, CABLE/INTERNET. We had to move our things in without any electricity! It took weeks. The place was filthy when we moved in. Although, we were promised it would be cleaned. The kitchen cabinets were very loose, just barely hanging on - we were also promised that this would have been resolved by move-in. The place was swarming with roaches, and the walls were like cardboard. The roaches were crawling out of EVERY OUTLET. I ended up buying outlet covers so the roaches couldn't get out. THERE WERE ALSO ANIMALS IN THE WALLS. We would hear them crawling around. Eventually they sent someone out ONCE, who said they needed a ladder to get to the roof... and we never heard back. Our follow-ups to the company went ignored. I assume the animal(s) left or died in the walls (GROSS). As our time went on, we would email for MONTHS for things that needed to be repaired. The closet rod in my room FELL, and the person who came to repair did so INCORRECTLY (new rod was placed too close to upper cabinet - could not put hangers on rod), and when asked that he come re-install CORRECTLY, he was RUDE. We considered breaking our lease because these people were so terrible. I would like to name Avi Cohen specifically. So unprofessional, RUDE and CARELESS. Avi and Danielle stopped answering us all together. I would call and email daily to follow-up on maintenance requests we submitted (repairs/roach exterminator/etc.) and they stopped responding. I was thrilled when I was FINALLY DONE with City Wide. read more

Beware when renting from this company-- I had a water leak in my basement and had to constantly check in with them while my basement flooded and had to take cold showers over a few days. Not very reliable once they have you as a tenant. You have to constantly check in on them to make sure they are on top of things, which is exhausting. Their folks would send me emails in the morning saying someone would come out to fix it, but I wouldn't hear from you until the next day. Meanwhile I'm taking off of work, taking cold showers, and dealing with a flooded basement. read more

Highly do not recommend this company!! By the time you read this my husband and I may be dead in our apartment in The Breeze Building. The circuit breaker is burning and every time the furnace comes on, the circuit breaker kicks off. It's winter and we can't even heat this place. The "emergency" maintenance phone number goes straight to voicemail and this building doesn't even have a property manager to contact. So RIP to our frozen corpses! After paying $1200 a month in rent, I may now have to pay for a hotel room until this is fixed! And when will that happen?! And since I may not be here to monitor the burning wire in the wall, and there isn't anyone who I can contact to have them come fix it, I guess the next number I call is 911 when the building is on fire. read more

They kept $800 of my security deposit when I left the apartment in excellent condition. I asked repeatedly to a schedule a walkthrough and they kept dodging. They don't respond to emails, calls, texts, or voicemails. read more

I have never written a yelp review but I really want to warn future renters. Do not work with this group, especially Tony Banks (thelivingconcierge@yahoo.com). We are promised a 3/1/13 move in - a legal contract aka a lease was sign and 3 mo rent deposited. Since arriving to an apartment in WORSE condition then when we saw it in Jan. Tony and his crew has continued to LIE to us about the work that needed to get done. He told us "your job is to relax" and confirmed the readiness of the place 2 weeks ago- this man is a professional bullshitter. Spend your money elsewhere. read more

Never rent from this property manager. Ever. I have been living in Philadelphia for the past 6 years and I've dealt with my fair share of not so great landlords. I would take any of them over CityWide Realty. By far the most unprofessional group of people I have ever encountered in my life. They don't care when things aren't working, they're unresponsive and incredibly rude. Our building was brand new when we moved in and things had still yet to be finished and CityWide just clearly did not care about the management of the building and we were met with months of undelivered promises. Example: We live in an 8 unit building where we have multiple trash cans and trash was never picked up/taken out. (CityWide promised that a man would be out every week to take it out. That never happened, my neighbor did it) They have NO communication skills whatsoever and when someone finally responds to you, they have no idea what's going on ever. I'm eternally grateful that the owner of the building ended up switching to a different property manager because these people are AWFUL. Expect any concerns or problems you relay to be met with nasty words and absolutely no action. If you rent for them... good luck. I'll specifically avoid their properties from now on and make sure everyone I know does as well. read more

Can I give NO STARS? So, after I terminated my lease based on the laws regarding constructive eviction (meaning the landlord doesn't make needed repairs, effectively leaving the tenant with no choice but to leave an unsafe environment), the landlord initially told me I'd get my full deposit back. Not until after I moved did they then say they weren't going to give me my deposit. When I called the landlord, they referred me back to one of the owners at CityWide. His name was Avi. I called Avi, and explained what happened. He said that he would talk to the landlord and try to negotiate an agreement. He said he understood why I was upset and he would see what he could do, and that I would hear from him or his office at the end of the week. THAT WAS A COMPLETE LIE! At the end of the week no one called. When I called him, he sent me to voicemail and never called back. What I called the landlord again, the representative for the landlord said that Avi did contact them and told the landlord not to give ANY of my security deposit back! Fortunately, the rep at the landlord's office listened to my side of the story again, and we can to an agreement and I am to receive half of my deposit back (supposed to get it in the mail any day now... we'll see)... WITH NO HELP FROM CITYWIDE. DON'T DO BUSINESS WITH THESE PPL! read more

As someone who rented with City Wide for a year, I would highly recommend AVOIDING their properties at all cost. I have contacted City Wide multiple times via phone, email, and visited their offices and my issue have been ignored after months of trying to resolve things in a professional manner. This is what you will have to look forward to if you rent from them in Philadelphia. BEWARE! They will give you the run around and pretend like they can't search through their emails and see how many times you've contacted them about a specific issue. Don't even get me started on the maintenance man M**e. He has screamed at me and belittled me for merely asking when he will repair something after weeks of avoiding my calls and I have proof via messages on my phone of his extreme unprofessionalism! Before renting with them, I checked the reviews and saw such bad comments from previous tenants, but I was desperate and thought "it can't be that bad?" I WAS WRONG. Philadelphia is notorious for their terrible renting environment and I've had my share of horrible renting properties but City Wide is the worst. They refuse to return your security deposit and that's literally thousands of dollars you will never get back. The property owner and manager will ignore all contact from you to resolve the issue. Please, please, please save yourself and avoid this property. I rarely have regrets, I like to think that there are benefits to all situations and one can at least learn something from a bad experience. But this was the most empty and sad experience I've ever had and I really regret ever signing the lease. Please heed my words and find someplace else to rent! City Wide is relatively cheaper because they know how easily their properties fall a part and how rude their realtors are and incompetent their assistants can be! read more

Earnest and the City Wide team are great to work with. I'd highly recommend contacting Earnest Key when you have the need for a professional that truly cares about helping you achieve your real estate goals!! read more

Don't ever rent from them. So unprofessional and unbelievably rude. Nonstop issues and headaches. Really basic stuff that a company should be proficient at and should not be issues. No one has ever actually told us who the landlord is. When we email them they tell us to contact the landlord. When they send emails, they say "contact city wide with issues".It's like some childish prank.. There is no designated person to contact with issues. I pay extra $$ per month to have an assigned parking space. Their employees park in my spot so I have nowhere to park and they do nothing about it. So I'm paying for parking but not actually getting parking. Packages have been stolen twice. When we ask what they are doing about it they say to contact the landlord but won't tell us how. Management is extremely rude, condescending, unprofessional, lies, and has no regard for residents. Construction on site is loud and there are constant toxic fumes that enter your apartment from the chemicals used in construction. They have been open ~ 7 months and still no elevator or gym as promised. There is an alarm that goes off every single day and they have done nothing to fix that. read more

Had a landlord named Christopher R. Stewart for a unit in West Philly. He was awful - neglectful, unhelpful, accusatory. There was a major leak in my basement bedroom for months, which he ignored. When it rained, the floor would be soaked, ruining my things. He denied that it was a problem at first, then stopped responding to my complaints altogether. Then, he kept some of our security deposit knowing we are poor college grads who couldn't challenge. Exploitative and unprofessional. STAY AWAY read more

the property at 4102 parkside ave is to be avoided at allll costs unsless you like 1.the constant smell of marijuana in the hall and in your apartment(complaints fall on deaf ears or idle threatening emails are sent). 2. you don't mind hearing your neighbors urinating due to the pathetically thin walls. 3. extremely high electric bills(winter and summer) due to gaping holes in the window frames(the windows are "historic" therefore can't be "removed") 4.you don't mind a little black mold because the rain/snow doesn't drain into pipe -pipe is detached from building(personally made property manager Inbal Madar, and every maintenance person i saw there aware of this fact)and water drains into walls and foundation.5. you don't mind getting no response for any building concerns from property manager. 6.you don't mind not having any phone numbers for an emergency situation, i.e., flood, fire, property damage, I was told to dial 911 then email them. 7.you don't mind every person who's ever lived there and any number of random delivery persons having the "passcode" to the building.(they never change- a security issue)7. you dont mind that the constant noise of e.v.e.r.y single footstep made in the apartment above you is heard. 8.you don't mind that normal toned conversations in your apartment can be heard as clear as a bell from the hallways. 9.you dont mind paying a fairly premium price for absolutely not one shred of peace-every car, bus, truck or motorcycle going by sounds as if it's actually in your unit and that's with the windows closed.10. you don't mind that l&i had come out and sited them on numerous building and safety violations(check the public records). why did stay as long as i did? saving money to move and it truly was hard to leave that fantastic view I had of the Center City skyline and those incredible sunrises. Not enough to reason to stay however. This list doesn't begin to tell how awful the communication and response from the property management is(by the way the name of the property managementfor this location is 4102 Parkside Avenue LLC. WTF?? Good luck trying to get an address or phone number for them! I didn't know for over a month of reaching out to the man I was introduced to as the property manager, Adir something, that he was no longer with the company! There's also something very suspect going on here...how is it that so many different agents show the same building and so many different contact persons are involved for individual units?? Be very leery when knowledge that should be common and transparent is either denied or simply never provided. Would I recommend living here?? ABSOLUTELY NOT!! read more

Signed up for yelp just for this company. This place is the worst reality company ever. Don't be fooled by appearances they are poorly managed, the properties are crap, they lie about everything, and they are rude. All they care about is getting your money fast and sticking you with the worst apartment ever. Do your self a favor and DO NOT use them. We signed a lease with them for an apartment that was overlapping with the previous tenant and did not inform us of this until the last day of the month when we were moving out, which has left us now homeless because they wont let us move in for another month. This is a clear example of how terrible they are at their jobs. So after scrambling to find a place to crash for a month we are told that we will be getting refunded (because we do not want to wait for their bullshit, already found a better place) but now they keep coming up with excuses as to why they cant write a check "the system is down" my ass. read more

Look no more! you are in the right place. Iv been looking for a new agent, someone I can trust, someone that will answer the phone at any time and won't leave me hanging, someone reliable and professional. I got worried and started thinking no one has the work ethic I'm looking for, right before I was ready to give up I came across City Wide Realy! these guys know the in and out of the Philadelphia real estate game. read more

Now I truly understand where all the negative reviews come from, and I would like to be the person to say that these reviews are absolutely true! The most unprofessional, rude, money hungry property management company ever. Elana Bogatova, Ms. unprofessional of them all, and then the president and the accountant comes there after. I should be ashamed to even say I worked for people like this. I was not paid my hard owned commission, due to a reason I have no control over. If you are searching for properties, stay away from all City Wide management. They only care about the money. If you a owner looking for property management, stay far away. If you are an agent, stay further away because you will be put on the ropes to fail. There's no "training". And if you are someone who is looking for a job, please don't even try it. You will not be appreciated at all. Nobody is ever considerate of you, your time and your health. read more

City Wide has managed my rental property in NoLibs for the last 3.5 years and I have nothing but great things to say about the company and Danielle in particular. They have been extremely professional, responsive, timely, and easy to work with. As a first time landlord they have made the entire process run as smoothly as possible from day 1. The few repairs that have been needed were also handled quickly and at a fair price. I have trusted them so much that I have just signed with City Wide to list my home for sale as well. I would recommend them to anybody. read more

I would recommend this service to anyone who is trying to rent a house. Not only are you in the best hands, you are being offered the best properties in the city. Good service, great realtors! read more

Earnest at City Wide is the consummate professional and is eminently knowledgeable about the nuances to a real estate transaction. Like his other clients, I have found that his extensive experience, and relentless effort to get the optimal deal accomplished/ best results, are attributes that truly separate Earnest from the rest! Highly recommend Earnest and his team for your next deal!! read more

Bad communication skills. Would never recommend this place ever. They are not very friendly people.

I don't typically do reviews however I would NOT recommend city wide reality to anyone! The properties are not well managed or taken care of. While the pictures shown on there website gives the impression that their apartments are clean and well maintained that is a lie, they are filthy!! The staff does not know how to communicate well with prospective tenants and are never on time when showing a unit. DO NOT I repeat DO NOT rent from City Wide Reality!!! read more

City Wide Realty rented us our home - unfortunately we were not given what we were promised. City Wide Realty worked through the nightmare to get us what was promised to us. I would recommend City Wide realty but stay clear of their spaces managed by "TAL Properties" read more

where to begin about citywide. at first look & dealing with them, they seem to be ok, a bit off, but that wasn't a big deal. definitely should have followed my gut. we were informed the day before our move in date that our apartment was not ready & had tenants still residing in it for another month. Basically, they had us sign a lease that overlapped the current tenants, thus displacing me & soon to be room mates. furthermore, we have been trying to recover all of our money that had been given up for first month, last month, security, etc. and have been hearing nothing but excuses on their part. do yourself a favor, do not deal with these shady characters. read more

I only give four stars here because I cannot comment on the overall company. The rental agent I worked with, Vera Rosen, would get all the stars in the sky if yelp would let me. What a professional! She went out of her way to find me the place that I was looking for. She is thoughtful, hard working, and very, very responsive. Definitely rent here and definitely work with Vera. read more

This company was fine up until I tried to send in an application. I was happy with a place and ready to send in my application (which requires TWO "separate" 50 dollar fees, by the way), and when I asked where to send it, the company purposely avoided answering me because they received another application. Instead of COMMUNICATING with me to let me know where to send my materials, they completely ignored my question and accepted another application for the place later THE SAME DAY (Saturday, by the way, so not during business hours). I received a text on Monday "apologizing" because another couple got their application in "first." This company has no problem ignoring and lying to clients if it means getting into someone else's wallet. read more