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    CityMD Maspeth Urgent Care - Queens

    3.2 (139 reviews)
    Open 8:00 am - 8:00 pm

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    7 months ago

    Helpful 1
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    10 months ago

    Helpful 1
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    1 year ago

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    1 year ago

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    8 months ago

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    1 year ago

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    9 months ago

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    1 year ago

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    2 years ago

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    2 years ago

    Helpful 2
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    2 years ago

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    2 years ago

    Everyone I interacted with was very nice, person who explained my test results was very thorough!

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    6 years ago

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    2 years ago

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    5 years ago

    Helpful 1
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    5 years ago

    Helpful 2
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    3 years ago

    Everything went well. Front desk people were very accommodating, MDs know how to listen, care and treatment were provided well.

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    3 years ago

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    2 years ago

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    6 years ago

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    Jackie C.

    Helpful 2
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    5 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    Jackie C.

    Thanks for sharing, Darlene!

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    4 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    14 years ago

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    Dr. Dan F.

    Helpful 4
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    4 years ago

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    3 years ago

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    5 years ago

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    13 years ago

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    5 years ago

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    7 years ago

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    Jackie C.

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    5 years ago

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    Jackie C.

    Thanks for the kind words! So glad we can help.

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    6 years ago

    What a great Experience! The employee Jacky was extremely professional and kind. She is definitely an asset to the team.

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    6 years ago

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    Page 1 of 4

    Ask the Community - CityMD Maspeth Urgent Care - Queens

    Review Highlights - CityMD Maspeth Urgent Care - Queens

    PA Ralph Capra was great, helpful, knowledgable and he even called me to follow up.

    Mentioned in 4 reviews

    Read more highlights

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    Northwell Health-GoHealth Urgent Care

    Northwell Health-GoHealth Urgent Care

    3.4(71 reviews)
    2.4 miRidgewood

    5 stars for efficiency and service! Booking online for a same-day visit was incredibly easy. The…read morestreamlined process here is impressive, but what really stood out was the front desk staff. Janelle (or Gianelle) was exceptionally respectful and welcoming--her professionalism truly sets this urgent care apart. Highly recommend!

    On July 31, 2026, I visited this location, and the only friendly and professional person I…read moreencountered was the security guard downstairs. When I arrived on the second floor, the wait time was excessive. Even more concerning was the dismissive attitude and lack of professionalism from the front desk staff. At one point, I needed assistance, but the front desk employee was engaged in what appeared to be a personal phone call. Instead of acknowledging me professionally, she simply held up her finger, signaling for me to wait while she continued her personal conversation. I found this to be extremely disrespectful and inappropriate during work hours, especially while patients were waiting to be helped. I was then directed to the third floor, where I witnessed a young man and woman behind the reception desk discussing a previous patient. They were also talking about a woman who was currently in the waiting room, commenting on how angry she was and laughing about the situation. This behavior was highly inappropriate, unprofessional, and disrespectful. I intend to report this incident to their manager or supervisor. I also overheard the young man answer the telephone by saying, "So what is it that you want?" That was an extremely rude and unprofessional way to speak to someone seeking assistance. Another serious concern was the changing area. I was directed to a changing room that had a very strong, unpleasant odor. It gave the impression that it had not been properly cleaned or sanitized after the previous patient. Changing and examination rooms should be cleaned and sanitized between every patient to maintain a safe, hygienic, and comfortable environment. As a woman, I was also very uncomfortable being expected to change in a room that was open and located near a waiting area where men were present. There appeared to be little to no separation to protect a patient's privacy while changing. I do not understand why there is not a private, enclosed changing area, especially in a medical facility where patient dignity and privacy should be a priority. No patient should feel exposed or uncomfortable while preparing for a medical procedure. The two employees appeared to be more interested in socializing and laughing than providing quality patient care and customer service. I am also concerned that discussing patients where others in the waiting area could overhear may constitute a violation of patient privacy. While I cannot determine whether protected health information was disclosed, staff should not be discussing patients in public areas where conversations can be overheard. Overall, this was one of the most unprofessional healthcare experiences I have had. Between the excessive wait time, the disrespectful attitudes, staff taking personal phone calls instead of assisting patients, inappropriate conversations about patients, the lack of cleanliness, and the inadequate privacy for patients changing clothes, it appeared there was an overall lack of care, concern, and respect for patients. I hope management takes this complaint seriously, investigates the conduct of the staff involved, addresses the cleanliness and privacy concerns, and provides additional training to ensure all patients are treated with professionalism, dignity, confidentiality, and respect.

    Photos
    Northwell Health-GoHealth Urgent Care
    Northwell Health-GoHealth Urgent Care
    Northwell Health-GoHealth Urgent Care

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    Chai Urgent Care - Exam room

    Chai Urgent Care

    3.9(22 reviews)
    4.3 miBedford Stuyvesant

    This place is beyond amazing. I came in late night to find relief for stomach issues and the doctor…read moregave me all the best advice! He was thorough and gave me otc options saving me an expensive visit to the ER. Go here if you want to feel seen and the front desk was so cheerful and sweet!!! Go here. You won't regret it.

    The good: Arrived pretty late on a Thursday night with my partner who had a cut that needed…read morestitches. The doctor was very helpful and attentive, if a little frazzled. They stayed late to complete the care since they closed at 11pm, we left around 11:30pm. This was the only urgent care in our area open this late. The bad: We had an appointment at 9:45 but waited until 10:45 to see the doctor. There was only 1 doctor there, he was treating 1 patient when we arrived and there was 1 patient in front of us. The two nurses at the front desk were extremely unprofessional. When we arrived they still had 1:15 left for their shift and were already loudly complaining to each other how they couldn't wait to go home. The one nurse set up the station in the care room for the stitches and did not wear gloves or wash her hands before touching equipment. They left right at 11pm and left the doctor alone with us for the remainder of the care. The next day my partner needed to pick up antibiotics that they said would be ready. When he arrived he found out they cancelled the prescription without informing him. He called Chai care and they said they would send it to a different pharmacy, but they never did. They closed early for the day (summer Friday schedule) and never followed up before closing. My partner ended up having to do a telehealth appointment elsewhere to get a new prescription in time

    Photos
    Chai Urgent Care - Waiting room

    Waiting room

    Chai Urgent Care
    Chai Urgent Care

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    CityMD Maspeth Urgent Care - Queens - urgent_care - Updated August 2026

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