We love Dr. Long and so do our pets. The office is well run and the staff are all so friendly and…read morekind. Shortly after moving to Peoria, we visited for shots and exams. Within a few weeks, our puppy chased a rabbit into an agave and ended up needing surgery. They were great in getting us in and making sure she was comfortable. When our older dog passed, it was the most peaceful and loving place. We always highly recommend them!

We have used this office for routine pet visits for the last 5 years. Always found them to offer…read moreexcellent care for our pets.. recently we had a serious problem with our 7 year old goldendoodle Rosey. She suddenly developed a condition that could have been Life threatening. Dr long examined her and made recommendations that we followed.. It resulted in 6 days in an emergency clinic that dr long suggested. Rosey is home and has a slow recovery in her future. But we are grateful for the car and advice dr long provided., I would totally recommend this vets office to anyone who treasures their pet.

Here's the good stuff: Easy to get an appt and staff were great including the vet that examined my…read moredog. Friendly caring and knowledgeable answered all my questions and concerns. Clean and spacious office. Here's the negative: mark-ups on drugs were astronomical holy shit! Got charged $76 Qty 20 for Apoquel that I could have gotten for $48 online through a veterinary pharmacy, and Cefpodoxime $22.51 Qty 10, that I could get for $5.90, pennies. Wow, if they aren't making money off the office visit, they make it up in medications. My advice is to get meds elsewhere! Lesson learned.

Our cat has had some medical issues that had us coming in regularly and this clinic really cared…read moreabout our cat getting better. They provided good medical care and followed up regularly to make sure the care plan was going well and that our cat was doing ok. So happy we choose to take our cat here and will continue to take all our animals here.

I cannot say enough good things about this office. They truly care about their customers, staff,…read moreand most importantly, the pets that come in for treatment. My sweet Bella was 14 years old when she unexpectedly passed away. It was on the weekend, I couldn't bring her into Grand Paws so I went to another clinic to put her to sleep. A couple weeks go by and I get a card from this office with a signature from EVERY OFFICE MEMBER saying how much they loved caring for Bella and how sorry they are for my loss. I didn't even tell the office about Bella's passing... I was so touched by this card. It's the small gestures like that, going above and beyond to make me feel seen that make the biggest difference. Cannot recommend this office enough!

NEVER TRUST THIS CLINIC WITH A SICK ANIMAL. On our very first visit on July 28th, I should have…read moreseen the red flags. While waiting, I personally heard the staff at the front desk mocking other pet owners who were calling in to get care for their pets. They acted completely irritated to be helping their own customers. My cat Gracie was seen that day for vomiting and an earache. On 8/3, Dr. Timiney left a voicemail stating Gracie's blood work showed an elevated Amylase level of 2,500 U/L (their normal high is 2,200) and crystals in her urine. In the voicemail, she explicitly stated that Gracie needed a specialized prescription therapeutic diet to address these issues. I spent two days calling back to get the food and prescriptions, but my calls were repeatedly ignored. On 8/4 at 10:00 AM, my husband and I went to the clinic in person desperately trying to buy the prescription food the vet recommended. A staff member named Taylor explicitly refused to give us the prescriptions, refused to sell us the food, and ordered us to leave the premises. She actively blocked a sick animal from receiving its medication. When we left, she sarcastically told us to "have a good day." After Grand Paws kicked us out, we started reading other people's online reviews of this clinic. Realizing through their past history that we were never going to get the help we desperately needed from them, we knew we had to get Gracie quickly to another qualified veterinarian. Hours later at 4:37 PM, Dr. Timiney left another voicemail admitting she knew we had been trying to call back and stating she heard Gracie was now declining and might need urgent x-rays. This proves the clinic knew my cat was getting worse, yet they chose to withhold her medicine and kick us out earlier that morning. We rushed Gracie to Bell Parkway Veterinary Hospital, where the amazing, professional staff immediately stabilized her with pain meds, anti-nausea meds, and her therapeutic food. Grand Paws practices patient abandonment and has zero empathy from the front desk down. Avoid them at all costs if you love your pets.

I've been to a few vets in the area and this Lovet location is now my all my pets' primary care!…read moreThey have been so helpful and the staff are all very accommodating and considerate. Dr. Combs was very kind and helped ease my worries, making sure all my questions were answered. Dr. Aguilar was also incredibly knowledgeable and very thorough in his treatment plan for my dog's allergies. Very grateful to have found such a great clinic! Now I have a happy Appa ready to adventure again :-)

Dr. Glanzberg (Marty) Has been by far the most informative doctor we have worked with. He gave us a…read moregreat plan for our 16 year old Yorkie. And explained every medications function. I've been to other vets where they confuse me instead of explain it to me, but not Dr. Glanzberg!. This place in general has been great! The staff is always on point and very friendly. The vet techs are very attentive. We can definitely see and feel that they care for their patients. Thanks again Lovet!.

I recently had to put my 18 year old dog down which, as I'm sure you could imagine, was…read moredevastating. With him, I had 6 animals, and I take them all here. They are always very gentle, understanding, and made the process of letting go of my boy as easy as it could be. I am forever grateful for the work this hospital does. Dr. Suny runs a wonderful practice and I cannot express enough how much I value the entire team here.

I liked it much better when it was Ambassador. My dog was prescribed Gabapentin for pain due to…read morearthritis in her hips and back legs. I was giving her 200 mg and then told by the Dr to give her 300 mg. This was overdosing my dog which caused severe diarrhea. I think they did this so that I would come back so that they could charge me for another $72 office visit plus anything else that the Dr's could come up with. I will be going to a different vet clinic. Think twice before you take your dog or cat to Cactus Pet Hospital.

I have 3 dogs that I bring here regularly for routine exams and vaccines. The atmosphere is always…read moregreat. My dogs are territorial and reactive to other animals, so the staff are always accommodating when I arrive and clear the office so we can pass through. All 3 dogs love the doctors here and that's enough for me because they don't care for other humans aside from family. They take extra care and get to know each and I appreciate that. It was my first time boarding here and I cannot recommend them enough. I get daily photos/updates and they disclosed everything I needed to know before-hand. I love that they are never out with other dogs, just same households if requested.

I truly cannot express my gratitude for the staff at this office enough. I brought my dog in after…read moretaking her to the ER and being quoted nearly $3000 for a chest x-ray. My poor pup was struggling to breathe so I called every vet in Arizona. This was the only office that answered. They even held an appointment for me when they really didn't have any availability. I showed up 30 min early and I expressed my concerns (I was absolutely distraught, and they were extremely understanding and patient)...they brought her right back. She got a chest x-ray and I was told she had mild pneumonia and we got antibiotics. Dr. Erickson answered my million questions and was so quick with the visit even though he was tightly booked. Kelley was also amazing and was so calming and reassuring. The next day, Kelley called me to ask for an update on my dog. She is doing WONDERFUL now 4 days later. We spent about $450 for an exam, x-ray, and antibiotics. Still WAY cheaper than what we had to pay at the ER ($700) just for some injections and oxygen. I truly am so grateful that I finally found a veterinary office that puts the owners and pets first. I will definitely be bringing my dog back here. Thank you again.

They are so great I love this clinic always so good to your pets my cat had a mouth infection…read more He is way better now

Best place to bring her fur children. Dr. Moody and all the people there are wonderful the staff…read morethe other veterinarian.

I am writing this after a difficult and emotional experience. You see, my dog of 13 years was in…read moreemergency. I went to the nearest vet office I could find. Luckily this hospital was open. I am not a client here. I have never been here before. Even though they are not an emergency vet, they still helped me. I pulled up in front of the doors to see if they were open (it was 745 am). Ally opened the door and asked what was wrong. I could barely speak. All I could do was open the door and get my dog, Wendy. I thrust her into Ally's arms. Wendy was catatonic. I asked, "can you help?" Ally said, "we got you". They admitted her immediately. Ally was wonderful getting all the preliminary paperwork going. She was kind, gracious and patient. Thank you Ally. I met with Dr. Riley, who was amazing. She did not sugar coat things and told me what we were looking at. My little dog's heart, liver, and kidneys were shutting down due to some sort of septic shock. We have no idea what caused it. It was very sudden. We had to have Wendy humanely euthanized. There was nothing we could do for her. There was another woman who helped, I wish I could remember her name. She was amazing as well. She brought Wendy in the room wrapped in a blanket so we could say goodbye. They let me and my husband take as much time as we needed and Wendy crossed the Rainbow Bridge. I know this review is lengthy and sad. But I want everyone to know how amazing, gracious, understanding, empathetic and honest the staff here was. They helped me and my husband through a difficult situation that was very sudden and emotional. Thank you to everyone who helped us today.

They will recommend all kinds of expensive tests and laboratory testing and still not know what the…read moreproblem is. The veterinarian did not seem confident or knowledgeable in diagnosing my dog. We paid over $200 for them to check her temperature.