scheduling an appointment for passport was super easy. Easy location to get too…read more Big shout out to Katie for making this the smoothest, easiest process ever! Her kindness, humor, and professionalism made this a really enjoyable process. Would recommend this location in a heartbeat

We visited when the office just opened…read more The staff was helpful & friendly. Our appointment was met on time & we were done & out in 15 minutes. Highly recommend! Plan to return to this location for all future needs. Thanks UCSD staff!

Located right next to the library. Came here for passport renewal for kids. You have to schedule an…read moreappointment for each person. No walk ins- I watched them turn people away. There's a $30 processing fee and I think photos are also $15 but we took ours in advance. (Side note- Costco no longer does passport photos). Go online- I just typed in Chula Vista library passports and selected passports and appointments. They release appts the day prior at 5p I believe. I overheard the worker say they're relocating after this week I think. Forgot to ask where. Appts are short like 10mins. Don't be late. Remember both parents must be present for kids passports- you sign in front of them at the end.

Unfortunately, even if the website states " walk-ins are available and are limited ", AND the…read moreappointment they yell out is not there , they can simply close the door and lock it on you. I didn't have an appointment- there never seems to be ANY available for the next year! So, I walked in like I did last year today (last year no problem) .... They called out a family name for an appointment- no show. So instead of taking us, they said no walk ins. When I asked if we could take their place... no. I told them that walk ins were available online- she said no and shut the door on us. Didn't offer help with applying or anything. It must be nice to shut the door when there is an opening and paying customers in line. Why are they there? Who pays them anyway? Paid to do what? Sit and wait for the next appointment- which also might be a no show? Nice!

Boy oh boy, was I glad I hired Mr. Jorge Gonzalez. I'll be…read morehonest -- I thought I had this handled. I speak Spanish fairly well, and I had already navigated family immigration processes like residency and citizenship in the United States. I figured hiring a facilitator for my Mexican immigration process might be a waste of money. I was wrong! ! ! Jorge is a seasoned veteran when it comes to Mexican immigration. Before I even hired him, he patiently answered my questions, and from the way he responded, I could tell he knew Mexican immigration regulations and procedures inside and out. His professionalism and depth of knowledge immediately impressed me -- and that's when I decided to bring him on board. Best decision I could have made. Jorge is meticulous with documentation. He clearly explained what I needed to do before my interview, helped ensure all my paperwork was properly translated and apostille, and always gave me the option to save money by doing certain legwork(translation and apostille)myself if I wanted to. No pressure -- just solid guidance. When my wife and I arrived at the boarder for my appointments, Jorge walked us through every step of the process -- from Mexican customs to the Canje and the immigration office. He made sure we understood exactly what was happening and what to expect. Now, let me be clear -- the Mexican customs and immigration staff were highly highly professional the entire time. But like any government system anywhere in the world, there can be glitches. We hit one. What should have been a quick five-minute stop at customs to process the Canje turned into a 35-45 minute delay. The officer asked me to sit down while he verified my visa in the office, not to get in detail I had conflicting information on the Visa. That's when things could have gotten stressful. But Jorge? He immediately notice the delay and went into action. He started making calls to his contacts, checking whether Mexican system where down or if he could adjust appointment time if necessary. He anticipated the problem before it became one. Fortunately for me, customs resolved the issue and cleared me to proceed -- that was the moment I truly understood the power of having a professional facilitator in your corner. As someone who works in government, I understand how important it is to build strong professional relationships within the agencies and industries you oversee. The same applies to facilitators. They cultivate professional relationships with the government agencies they work with -- especially when interacting with them on a daily or weekly basis. Having someone with those established connections can make a significant difference when unexpected issues arise. Mexican immigration can be extremely detail-oriented. If your paperwork isn't perfect, you can easily lose hours -- or days. I did not want to be the person getting turned away because of a missing document or technicality. Something that should take a couple of hours can quickly turn into a days or week if you're misinformed. When we arrive at the Mexican immigration Jorge does must of the documentation review with the immigration officer. With Jorge on our side the documentation and procedures was very smooth and trough out the process Jorge inform us of every step of the process. If you're considering an immigration visa to Mexico, I absolutely recommend Jorge Gonzalez. I know I'll be working with him again -- my end goal is Mexican citizenship, and there's no question who I'll trust to help me get my Mexican citizenship hassle free. If you're thinking about taking the plunge, do yourself a favor and get a pro in your corner. Hope this helps.

I want to start this review off by just saying how blown away I was with Jorge's service!…read more I'm a Mexican-American who doesn't speak much spanish and wanted to obtain my temp residency using the RNE program. The process of verifying if that was possible for me was quick and easy. It only took a couple of emails back and forth. I flew down to San Diego, and the entire process only took half a day. There were many obstacles completely out of Jorge's control that he handled effectively and with more grace than I had ever seen. The first was a sudden closure of the INM (Mexico's immigration office). They reposted a new holiday schedule and Jorge contacted me right away so I was able to change my flight. The second was that the entire country's computer system went down at the INM office when we were finishing the paperwork process. Jorge laid out our options with us. We opted to stay a while to see if the system would come back up. In the meantime, he treated us to a nice lunch at an Oceanside restaurant! After our lunch, it seemed that the system had not gone back up yet. So again he laid out options for us. We decided (as a group) to have him drive us back to the US, and then he would come the next day to pick up the cards. If we weren't in the area he would next-day mail it to us or if we were, then he would hand deliver it to us. Once I made it to my hotel, I received an email from Jorge that the cards were ready and that he was going to pick them up and then drop them off at my hotel. If you've ever driven back and forth that border crossing you know this can take hours. I was lucky enough to just relax at my hotel, and later that evening Jorge dropped off my Residency card. However, he did not stop there. He also took the time to explain to me what the CURP number was (Mexican equivalent of a SSN) and where it can be found in the documents. He advised me of next steps to take that aligned with my goals, and of course offered his services. I have to say that I've never been able to deal with Mexican bureaucracy. That is why I hired Jorge in the first place. He delivered way above my expectations to the point that I had fun taking the trip down! I will be using Jorge from now on. If you have any service you need help with in Mexico, Jorge is your guy! Money 1000% well spent! EDIT: I forgot to mention that all of this was done during the holidays. I wanted to get the process done before the end of the year because I was uneasy about the RNE program being continued. He worked quickly to get this done for me within days. Thanks again, Jorge!

Highly recommend. They helped me obtain a travel visa for China. Patricia Villanueva was with me…read moreevery step of the way. Excellent and responsive communication through the entire process. I thought it was reasonably priced and they absolutely know what they're doing which is obviously critical since everything needs to be submitted to perfection. My only 'complaint' is that they do not have an office in San Diego which they intimate on their website. Instead, I mailed everything (including my passport) to what appeared to be a random dude in LA. That gave me a very uneasy feeling and if something went wrong, I had no office to go to. I believe that Patricia is located in the Philippines. Fortunately everything worked out but I would have rested easier during the process if they had a physical office in San Diego.

Fantastic service! They said it would take six business days and they delivered. Just in time for a…read morefamily trip Thank you!!

Amazing staff. Don't go anywhere else for passport needs! Everyone was extremely helpful andread more

Terrible experience. It's a shame because when I went earlier today for my own passport…read moreapplication, it was a very nice and seamless experience. Because of that positive experience, I went home and convinced my mom to return the same day to submit her application. Unfortunately, our second visit was completely different. We were helped by a young woman whose name I believe started with an "M." There were two employees working at the time with similar names, so to clarify, she was the one wearing a black jacket during our visit. From the start, the interaction felt very uncomfortable. She seemed irritated and dismissive, and every question we asked was met with noticeable attitude and impatience. It felt as though our presence and questions were an inconvenience. Applying for a passport can already be stressful, and customer service makes a big difference in that experience. We simply expected to be treated with basic courtesy and respect. I hope this feedback helps ensure future customers have a more positive interaction.

Where do I even begin? I needed a visa to China in less than five business days, and Karina Davis…read moreand Express Travel Services made it happen -- with a day to spare!! I was simply amazed and left only to believe in magic (and yes, she's handled similar asks for business traveler friends of mine, too!). But what really stood out wasn't just the unbelievable result, it was the way the team at Express Travel Services handled everything along the way. Karina brought such professionalism, organization, and genuine care to what was honestly a very stressful situation for me. She and her network worked tirelessly to make what felt almost impossible seem seamless. Every detail was handled thoughtfully, and I always felt like I was in good hands with constant, personalized updates along the way. If they could deliver on a request this difficult, I have no doubt they can handle just about any travel or visa need you may have. Truly above and beyond service. Six out of five stars. Thank you again, Karina!

Express Travel processed extremely expeditiously Brazilian visas for myself and my grandson. I…read moretried several attempts to do it online myself ( and you cannot only get a Brazilian visa online) to no avail. I am eternally grateful to ETS!

Servicio horrible. Llamamos 3 veces para preguntar los requisitos para un pasaporte mexicano. Nunca…read moremencionaron que no hay citas disponibles. Antes de cruzar de San Diego a Tijuana llamamos para preguntar si había disponibilidad y dijieron que era como llegara la gente. Cruzamos a Tijuana y cuando hicimos el check in les dijimos que veníamos para el pasaporte. Nos sentamos y ya cuando nos llamaron para atendernos nos dijieron que no hay citas disponibles para pasaporte. Nos hicieron perder el tiempo tienen gente inservible trabajando ahí

Called three times to make sure I could get my Mexican passport here and each time they told me I…read morecould. Called one last time before crossing the border because we were afraid we would cross and waste our time and sure enough we arrived and they told us we couldn't get our passport because they weren't doing appointments at this time and that it was an error on the person who answered the phone ( 3 differnt times). Yet when we checked in with the front desk girl she mentioned nothing about not being able to get our passport. Then the guy that "helped" us charged me to make an appt in San Diego that's free to book. Don't even waste your time coming here. False advertisement.

Passport Now just saved my arse and it didn't cost me a dime. How great is that? All started cpl…read moredays ago when I was checking into my intentional flight and the airline system wouldn't let me due to 'passport validity'. My passport expires in 5 months and me being an idiot didn't know about most countries 6 months minimum rule. So it's a Sunday and I'm freakin' out and I come across Passport Now and gave them a call. Went to voicemail. I received a text right away to which I replied asking someone to call me back asap. Shortly later I get a call back from Larry, who turned out to be a Godsend. I explained to him my situation and Larry was honest and said the quickest turnaround time they could do for me was a cpl days which wouldn't work for me since my flight was Monday night. So Larry advised me and gave some suggestions that I could do myself to try to get a new passport by the next day. Long story short, everything Larry suggested was spot on. Not gonna lie, it was still pretty stressful naturally but I was able to get a new passport by Monday afternoon and make my international flight later in the evening. I am going to recommend Passport Now to any friends that need their services, They are top notch and truly care about helping people out.

It's pretty scary to need to obtain a VISA. We needed on for China. I read on various sites we…read moredidn't need one, but as it is with the internet, they were incorrect/didn't explain the limiting restricts well. We worked with Passport Now and everything was handled with the utmost information. Communications were great, they handled all my questions quickly and in a manner I could understand and feel confident I went with the right company. I can easily HIGHLY recommend using Passport Now for your future travel needs. You won't be disappointed.