If you think getting a passport has to be a soul-crushing government drag, the UCSD Passport Office…read moreis here to completely shatter that reality. Absolute legends work here. We went in for a minor's passport and photo, expecting the usual bureaucratic slowdown. Instead? We were in and out in under 10 minutes. 10 MINUTES. The staff wasn't just kind and helpful--they actually seemed to legitimately enjoy their jobs, which is a rare unicorn find these days. Fast, friendly, and flawlessly efficient. 10/10, no notes. If they ran the rest of the country, we'd already be living in the year 3000.

We arrived at 3:05 to renew our 11-YO's passport and left at 3:15, when our appointment was…read morescheduled to begin. Completing the forms at home and bringing the back-up documentation (with copies) really helps. Thank you Andrew for the speedy, friendly service! And thank you UCSD Passport Office for providing free on-campus parking :)

Where do I even begin? I needed a visa to China in less than five business days, and Karina Davis…read moreand Express Travel Services made it happen -- with a day to spare!! I was simply amazed and left only to believe in magic (and yes, she's handled similar asks for business traveler friends of mine, too!). But what really stood out wasn't just the unbelievable result, it was the way the team at Express Travel Services handled everything along the way. Karina brought such professionalism, organization, and genuine care to what was honestly a very stressful situation for me. She and her network worked tirelessly to make what felt almost impossible seem seamless. Every detail was handled thoughtfully, and I always felt like I was in good hands with constant, personalized updates along the way. If they could deliver on a request this difficult, I have no doubt they can handle just about any travel or visa need you may have. Truly above and beyond service. Six out of five stars. Thank you again, Karina!

Worry free visa! Karina is awesome! Her customer service skills are exceptional. Super…read moreresponsive and always communicates each step of the process. If you need to be sure you will be ready to travel, call Karina. Thanks so much! Peter

I popped in last week to simply make sure they did livescan fingerprinting at this location, making…read moresure to say hello and ask how her day was going. Instead of answering my question, the young lady just said "do u have your paperwork", and did not even look my direction. I apologize and explained I did not, I just wanted to make sure they did fingerprinting. She was irritated and annoyed throughout the entire interaction, even though no one else was in the store. I asked how much they charged and she just sighed " I don't know! I wouldn't know until you brought them in. You need your paperwork." It was so an abrupt and rude I simply chuckled and left. We all have bad days but this was just rude. Super disappointed because I just moved across the street and was going to use this postal annex quite a bit but due to the terrible service I will pick another location.

Worst shipping or amazon return place I've ever been to. Not the employees either. The program…read morethey use on their computers for shipping is garbage. I was in line for 20 mins and only 5 people were served all 5 had problems. Don't use this place for shipping.

Just wanted to thank you to Gage who helped me with my passport renewal. Had all my forms filled…read moreout prior to my appointment and I think it took all of 10min and I he also saved me $30 with the correct form. The hidden gem to get passports. Thanks again Gage!

What a great experience. Quick, speedy and very helpful. Joan did a fabulous job and we were in and…read moreout with a baby in an under an hour. Thank you!

I had two holidays interrupting my passport processing, yet Adrian was able to clearly communicate…read moreand set expectations - Adrian is a man of his word. This company knows its business - everything went off without a hitch and right on time (actually 5 hrs early!). Fair pricing and convenient pick up.

Great service. Can't recommend them enough. I worked with Adrian and he helped get my documents in…read moreorder for travel. Communication was excellent. Would recommend.

Always a pleasure coming in here! Everyone is so helpful and prices are decent for downtown area…read more Never really any wait. Parking very accessible too.

Be careful here. Staff are not helpful and they are too expensive…read more They charge $1 a stamp (instead of .72 per stamp). They sold my mother 100 stamps for a tidy profit of $24. They did not tell her they were charging more per stamp. I asked if she could return them and they said no.

We used Going Places Travel for a recent two-week trip to Europe from California, and let me assure…read moreyou that their 5-star rating is much-deserved. Our travel specialist was Laura--based out of northern California, I believe, which nonetheless didn't present any logistical difficulties for us down here in San Diego. Via a series of emails and phone calls over several days, Laura set up every facet of our trip to two countries and three cities after presenting us with multiple choices and price points: flights (outbound from LAX, inbound to San Diego), hotels, private car transport, etc. Because the trip was a last-minute getaway, our plans were somewhat fluid and dependent upon availability--and Laura didn't bat an eye when we suddenly switched our destination from Barcelona to London for the first week of the trip. Overall, Laura's work ethic in nailing down our logistics was Herculean, to say the least. We're looking forward to our next trip abroad in 2025, and will certainly use Going Places and Laura when we do.

We were so worried about doing a vacation in Cancun Mexico. We discussed this with Ken Darren and…read morehe explained where the issues are. He was very knowlegable and took our concerns seriously. The problems weren't where we were going. He suggested an excellent hotel, the Excarate Arte. We then got upgraded to the Hotel de Playa! The service was amazing and we had the best week ever! Thanks!

This is a really helpful travel agency that offers to submit your Chinese visa application for you…read moreat a great price. I wasn't sure what to expect because the last travel agency I worked with charged a lot of money and wasn't as clear or as helpful. The agents here really work with you every step of the way. They also provide rush processing at a higher fee; however, it was still WAY cheaper than the standard fee with the first travel agency I tried to work with. I would definitely go here again if I need a new visa and/or if I would like to get a travel package to China!

Extremely happy with the process to get my 10 year visa. They double as a consular office so it…read morewas incredibly efficient, about 15 minutes, to be interviewed to complete the app and have visa photo taken at same location. I've gotten multiple China visas in the past and this was the most efficient and first time I could complete the app in our finest city. Time to receive was as promised within three weeks. 谢谢你 for the epic service Phoenix!

3 stars because the support staff is so nice. Shout out to the friendly man who greets at the front…read moreand the main desk attendants- super friendly and welcoming. However,the notary, Lorena, needs to educate herself on what identification is acceptable. She attempted to turn me away with a passport card and also lectured me on the importance of knowing the exact location of my drivers license is (yawn, who hasn't misplaced their DL?) trying to tell me I needed to go find it and come back. I said it didn't really matter where my license was or why I didn't currently know where it was (none of her business anyways.) she finally stopped her rant called the 'hot line' to confirm, using passive aggressive language smugly stating ' the member has requested that I call (I did not ask her to call) When the call center confirmed my passport card was adequate identification she responded with ' Well, when did that come into law?' I've worked as a notary, Lorena may need to take a refresher course and also consider changing her attitude to more closely mirror her coworkers.

I needed to have my Mercedes-Benz towed from my garage to the dealership without turning on the…read moreignition. Kusay from AAA arrived with a flatbed tow truck and was blocked with a painting crew on a commercial building next door. He was kind to wait 10 mins for them to move. Then he came, put the car in neutral and we pushed it out of the garage with a neighbor's help in the driver's seat. He gave exact directions to guide us through the whole process. He then took professional control of the situation to get the car on the flatbed. So skillful. Thank you Kusay! You're the best! Stuart T.

TBH, I'm not a customer, but a booking agent I know complained to me about an agent with Cadence. I…read moredon't know what's going on with this Steve guy, but he seems to not understand that when he's booking international travel, he needs to get passport information, destination locations, and actually make an effort to get all of the pertinent information from customers before booking a trip. Furthermore, he made his lack of adequate preparation the booking agent's problem, which I find completely unprofessional. If travel agencies are having difficulty competing with online travel options, then it would be a good idea to have a staff which exhibits exemplary professionalism. That means being courteous and patient with the people who are working with us.

We booked our vacation of a lifetime through an agent associated with Cadence Travel. We did not…read moreexperience the so called as they advertise any "world class white glove care" for a very expensive trip. While on the cruise we heard from multiple people that their travel agent got them ship credits, free beverage package, and or there was a gift basket in their room. We received nothing and instead had an agent that even forgot to remind us that we had to book our own airline seats no assistance from travel agency or agent. This resulted in the worst seats we've ever had in our international travels. Nor did we receive any welcome gift or as We were celebrating a couple special occasions- birthday and retirement. Again as Cadence website purports "to take care of the Client". In addition, we were told several untrue things. One of those was having to check in for a river cruise by 3:00 p.m. costing us time to explore the originating city. All in all, the river cruise was a wonderful time but we absolutely gained nothing by using a travel agent and do not recommend this travel agency- Cadence Travel.