Nice fellow stopped by and helped me jump the car battery through my insurance. He took care of the…read moreextra charge without hesitation. Got here as soon as he could.

We were driving from New Hampshire to Philadelphia to visit our son in college. Our car was…read moredriving poorly, shaking and wobbling, so I pulled off the Interstate in Holyoke, MA. As soon as I pulled off, it felt like the tire burst, but as we found out later it was actually a couple of studs holding the wheel on had sheered completely off somehow. We are new to the area and had literally just had the vehicle inspected in NH to register it the week prior, so it was surprising something so big would happen so soon afterward, but I digress. We have USAA roadside assistance. You get no choice in your tow-truck company, so we didn't choose Casiano's ourselves per se, but at that point we just desperately wanted to be off the exit ramp and had no notion that they would no-show. We were given a window of 60-90 minutes. We also got a little link that supposedly shows where the tow-person is located. I opened it up every so often and he would actually be farther away the closer we got to the end of the time limit. Like it would say he was "8-38 minutes away." Then "14-44." It just kept changing and in the opposite direction. It was January but thankfully it was mid-day so while I wouldn't say it was warm, it could have been much worse, especially with two kids in the car. We are those "give the benefit of the doubt" kinda customers, but at 90 minutes we tried to call to get a status and no answer. So we called USAA and the dispatcher said, "well it shows him as 11 minutes out, so I don't want to dispatch a new one in case he shows up," and asked us to wait another 30 minutes, to which we reluctantly agreed. But she had tried to call him too, and he never answered for her, either. During the 30 extra minutes, a cop came by. He was super friendly and I gather when a cop calls a towing company in Massachusetts, they come ASAP because he got us a tow within 10-15 minutes. We called USAA back and said we couldn't wait the full extra time for Casiano's (and had no faith he would show, regardless, since he hadn't answered repeated phone calls) because we had to get off of the off-ramp at the cop's behest, and she said we could get reimbursed for the cost of the tow. She also said the tow-truck driver at Casiano's had claimed to have already done the job. So, not only did he no-show, but he also lied outright by claiming to have done the job to our insurance company. As our 10-year-old said, "that's not being honest." And our 13-year-old said "he's just being lazy." Special shout out to our policeman friend who got the ball rolling and to Ernie's Towing, who did show up, quickly, and drove us to Firestone to get our baby looked at.

Towed my car in Springfield mass and left five people stranded in the most dangerous city in mass…read moreand refused to realize the car until 9am the next day... we are not from here and have no one to call.

Francisco arrived right on time to pick up our BMW which wouldn't start or move - he was able to…read moreput a charger on it, start the car and get it loaded onto the tow truck very efficiently - he was super helpful and so pleasant to deal with. Francisco is a real asset for FJR Towing.

Thursday night 06 Feb I had been stuck with a flat tire since 430pm…read more After the fiasco i had to handle with Geico an;d their incompetency for 3 hours I was finally given the phone number for Centers Motors Towing. Andrew was very professional, nice, efficient and made sure I was safe. Of the 5 ppl I spoke with that evening he was the only person asking if I was ok. Andrew is an asset to your company. I contacted Center the next morning for the doughnut tire to be installed so I could drive a few miles to have the tire repaired. I do not remember that young mans name. He was also nice and very efficient.

When I needed a tow, Luther from Center Motors was awesome. They were very quick, professional, and…read moreworked hard to diagnose the problem before towing. Highly recommended.

it was at night so it was dark. Also pouring rain. Driver had a…read more very pleasent attitude. He was in and out in no time - very efficient. I've already told a few people about this driver and his service. Also, the price was very good for me being 81 years old with alot of medical problems. That was the main reason for going with you people - I couldn't afford the others and I didn't know what to do. I drive myself everywhere so I really need my car. Thank you, thank you so so very much!!!! SL

Will definitely give this company an Aplu. Arrived when expected, solved my car's problem and were…read moreout of her. Could not be more satisfied

New to the area…read more When check engine light came on, I brought it to Felix's, which is up the road, from us and open 7 days a week. They admitted they did not have equipment to work on thermostat for Chevy Cruze. Though, I had a very reasonably priced oil change and I appreciated their being up front, just seems odd, they could not work on a Cruze. Wound up taking car to former mechanic in West Hartford.

Not a good place to take your car. I was charge $96 for nothing. My passenger side front window…read morecouldn't go down and I drop my car off for a diagnostic and possible fixing. After a few hours I got a call from one of the mechanic saying; his exact words " 1. My driver side power window switch was no good, 2. He has to fix the switch first before he can tell if there's going to be another problem ". What? I thought you diagnosed a car as a mechanic and recommend what need to be fix. Long story short it wasn't my driver side power window switch, it was my front passenger side window motor that needed to be replaced. He lie to me. Now! don't get me wrong I believe the owner is a good and honest person, but as you know some employees will always steal. I have attached a pic of what needed to be changed.

From -2 to +100 -- Mascaro's Towing is a LIFESAVER!…read more I don't even know where to begin--my day was off to a terrible start. I was stressed, frustrated, and stuck with a car issue at my child's school, unsure how I was going to get it home. I felt completely overwhelmed... until I found Mascaro's Towing Service Station. Let me tell you--this company turned my whole day around. From the first phone call, they were polite, professional, super accommodating, and genuinely kind. They treated me like more than just a customer--they treated me like a human being having a rough day. The service was FAST, the team was thoughtful, and the price? Incredibly reasonable! I was expecting to pay way more, and honestly, I would have happily paid it for the peace of mind they gave me. But no--they delivered amazing service without taking advantage of my situation. If I could give 10 stars, I would. Actually--make it 100! They towed more than just my car... they towed away my stress, my anxiety, and my bad mood. I'm so grateful I found them. Thank you, Mascaro's--you truly saved the day. If you need a tow, stop scrolling and CALL THEM!!! You won't regret it! shout out to Ronny and the gentleman who dropped off my car. I regret not getting his name. God bless you.

Would like to say thank you again to Mr. Mascaro. (Can't remember his first name) for rescuing me…read moreon Boston road today.. he helped me so much.. brought me to Town Fair tire to get my tires fixed.. he made me feel so much better, and made a bad day alot better.. Thank you.

this company came to my neighborhhod to tow a car. When the driver was unable to manuever properly,…read moreshe backed on to my property, and tore up the lawn with her tow truck. That was bad enough. They said they would fix it. THEY NEVER DID!!! They told me to get an estimate, which I did. To make matters worse, despite insisting they paid, they never did. So now I'm out more than $300.00!!!!!

I've been dealing with stacks for years nothing but prompt courteous service the best part about…read morethis towing business is there honesty and the little things that they do that other places would charge you an arm and a leg for he does out of the kindness of his heart

From the owner: 24/7 Towing & Road side assistance, Lock outs, tire…read morechanges, jumps. junk car removal, gas delivery.

I was directed to Red Light by my insurance's roadside assistance. The driver said that he was…read morefinishing another job, and wasn't sure about the time but estimated one hour. As of about 3 hours later, the tow had not arrived; when I called the driver back, he said he was still on a job, in a town 40+ miles away. I'd recommend against using their tow services unless your idea of a good time is wasting the better part of a day with no actual assistance.

The tow truck driver went out of his way to make sure we got home safely and drove us from MA to…read moreNY. He showed up quickly and was pleasant to talk with and fair with his price. He cares for his clients and is very competent at his job.