My husband brought my car to Walt's Brothers to be reconditioned yesterday I…read morewas thrilled! It look brand new (it's a 2010 Infinity) Justin did the job perfectly! All I can say is that I highly recommend going to Walt's Bros. Thank you, Justin.

I'm sorry Karl L had a bad experience. I have been bringing my cars there for all kinds of service…read morefrom minor to pretty major and I have never had a problem. They are fair and honest. They will tell you the truth even when you don't want to hear it and have never done me wrong. It's hard to trust a mechanic but these guys I trust

Brought it in cause my serpentine belt snapped and despite being busy they had it done later that…read moreday and went to pick it up after work and so far so good, and reasonably priced for the quality of work.

They were very nice and super honest about the issues with my car. I have gone to mechanics over…read morethe past two years for my car pulling right and none of them found the issue with my suspension. They even showed me where the problems are, and were super straight forward and honest about them. I ran into a snowbank from black ice, and they also shared some similar stories, very down to earth.

We've had several jobs done on 2 aging vehicles. The services are reliable, with good quality and…read moreaffordable prices. The staff is knowledgeable and we've been pleased with their customer care.

Requested a sticker inspection on 2/17/26 and got in and out within half an hour. Very professionalread more

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Seriously top-notch service and knowledge of import vehicles. I have a 1994 BMW and with a 22 yr…read moreold car, there are going to be some issues! She is a strong runner but there was an electrical issue going on in December and a few months prior. I took her to two different mechanics before I finally took it to Robison and they figured out the issue and fixed it within a day. The price originally quoted on the off chance it was something much worse did make me scared but I also understand I have an old BMM, and when things go out that need fixing, it's generally not cheap. Luckily, they found the issue and it was a minor one, and the price was much cheaper than quoted! (A LOT lower than what I got charged by a local plumber to snake my drain!!) Seriously, this is one of the most knowledgeable, friendly, fair and professional mechanics I have found. The guy is EXCELLENT at what je does. If you love your car and want fair pricing and good service, look no further than the guys at Robison.

John is VERY knowledgeable on Land Rovers, I live in Houston, TX and he spent the time to help me…read moreeven though I could not bring my car to him because of the distance. I can't say enough good things about a person who would take the time to literally help a person for no other reason than to be a good person. I wish him the best! and I think that any person with a land rover problem who is close enough to his facility to bring their car there should. I only wish he was in Houston, TX

Cannot say enough about Jim and his staff. Been bringing my car to him since before I started…read moreyelping and if it wasn't for him I don't think my car would now have over 350,000 miles. Greatly appreciate his support although I am sure he's tired of replacing the replacement parts at this point lol

Jim Harvey has worked on several of our vehicles over the years and he has always been reasonable…read moreand knowledgeable about what is wrong with the vehicle. I wouldn't take my vehicle to anyone else yes you have to make an appointment for repairs unless it's something serious then he will fix it the next day. He is a very busy man and he has staff who work with him.

Great work and great customer service along with great prices. They are informative and glad we…read morechose them to replace a muffler on our son's truck. We were visiting from out of state and brought the truck in and it was done before lunch. Thank you!

My brakes were getting really bad. It was hard to stop and the steering wheel was vibrating when I…read moregot onto off ramps. It was time for some brakes. I went to my favorite auto place Roadrunner. They were awesome as always. Friendly and prompt and fast. Turned out I needed pads and rotors all the way around. I dropped my car off at 9:30 ish. By 11:30 it was ready. The customer service at this place is the best. And the people there know their business well with the right recommendations for your vehicle. Thank you Roadrunner for another awesome experience. I've been a customer for many years and the service is always stellar. I highly recommend for all of your brake and muffler needs. Don't mess with the chains that just want to rip you off and give you poor service while you wait all day for your car.

Excellent people I recommend them to anybody in this western Mass area excellent service skills the…read morepeople are friendly they listen to you. I didn't you. I did not use the service however just by what I saw and how I spoke to the people they're excellent.

Got my 1997 Mercedes-Benz resurrected at this place! Long story short, I got the car stuck in…read morelimp-mode. I'm normally a DIY type of guy but do not have the appropriate dealer-level equipment, and actually, not many other shops around have it either, but these guys did! I mostly just needed a TCM system reset, but Bruno went above and beyond, helping me diagnose some other minor issues I had with the car. Limped my way over there in 2nd gear, and less than an hour later, I was able to drive out with a big smile on my face, car shifting through all the gears, better than ever.