Brandon was very professional with the inspection and has offered a couple different solutions to…read moremake our fireplace more safe along with the cleaning. The price doesn't seem too bad but we've never had anything done like this in the past so it's tough to say.

Everything was GREAT! Easy to talk to, highly recommend! Cleaned up very well! Super customer…read moreservice!

We were very happy with our service. He was able to come a few weeks sooner than other companies…read more He did a great job fixing our fireplace and also went to our daughters and fixed hers. Very reasonable rate. Appreciative of his help and advice as well.

Excellent service! I have bought, and had them install a fireplace for me. Mark (the owner) is more…read moreknowledgeable than any other person I've contacted. (Including a few stores I've called) I had received a few different bids from other companies, and his was substantially less for what I had done. I had this done approximately 3 years ago, and wanted to write this sooner, but there was not a website at that time. If I had a question he had answer for any question or concern I had. He also took the time to explain questions I had that I didn't even think to ask, but would have wondered about In the future. After the projected was completed, it looked phenomenal! I also had a problem with an older gas fireplace in my basement last winter so I called him, and left him a message. I received a call back the next day, and referred me to his son who has a service based business. At this point I had already talked to a few other people/places just to get an idea of what it might cost to fix, and was told by most of them they would not be able to get anyone there to come take a look for at least a month+. so I gave his son a call, not only was around $25.00-$30.00 cheaper than anyone I had talked he said he'd be able to schedule me in two days later! he let me know there is hour window that I needed to be there, and explained to me that certain service calls require more time than others. he also asked me a few general questions concerning what the fireplace was doing or wasn't doing. Two days later he showed up, and was there 5 minutes early. He looked pretty young, (which kind of surprised me) he was very polite when he arrived. I showed him to my problematic fireplace. he took a closer look at the fireplace, and then proceeded to ask me a few questions. he said he was almost positive he knew which part was causing the problem, and gave me a brief explanation as to why he thought that. (I didn't know what to think, he had not even touched the fireplace at this point......) he started taking it apart, and pointed out this sensor and explained how it worked, and why this could be causing the problem. All the time we were making small talk, and joking around. he ran a few tests on it, after trying to light it. The tests confirmed what he had Initially thought was in fact the issue. he replaced the sensor, and it fired right up. He even cleaned the fireplace, and while he was doing so he gave me a easy to understand version off how my particular fireplace operated, and seemed confident, and knowledgeable about the information he was giving me. he answered all off my questions. he also gave me some basic maintenance tips. These guys know their stuff, there is no doubt about that. I have recommended both to friends of mine, and all of them have had very professional, and pleasant experiences working with both of them. I will definitely continue to give their names out! Matt is the one that fixed my broken fireplace this is his website. www.midwestfireplaceservice.com

The fireplace at the Avidor is still not working ... under warranty and the problem has not been…read moreresolved. This has been an ongoing matter since installation.

My wife and I reside in a 55 + Community with a common area for friendly gatherings. An important…read morefeature of this area is a gas fireplace installed and serviced by Claxton. This has not worked since March. Now, 10 months. Neither Claxtons technicians nor the suppliers' have been able to restore it to a safely operating part of the community. we residents have no enjoyment of this amenity installed by Claxton.

Filled out the form online. Quick response from Sue and allowed for phoning back or text on missed…read morecalls; adding to communication ease. Friendly service, quick and clean. Explained how my specific unit worked since buying a new house. Have used before in a previous house with the same great service.

Ken was easy to work with fixed our chimney cap which was damaged from the storm. He was honest…read moreabout our chimney not needing a cleaning and explained how we can tell if and when our chimney needs to be cleaned. Thank you

I chose this company after many people on the Nextdoor app recommended them and I did my research…read more We have never owned a home with a working fireplace before. Ours is a gas, direct vent fireplace. So we wanted piece of mind knowing that our home is completely safe and how to use the fireplace. I checked with the BBB, Facebook posts and their awesome website. Their website is a must to check out!! They have multiple videos for the work that they do on which type of fireplace you have. Ron walks you through what they do and how it benefits your family and your home. We had James Yoshida over as the technician. We have two boys (4 & 2) that were also home and very interested in who he was and what he was doing. James laid down blankets to protect our floor from any mess. He took things apart and serviced the fireplace. Vacuumed the logs, replaced the embers, cleaned the glass and painted the inside to look new. He made sure before he painted that no one was allergic to paint fumes. Which I thought was a great question to ask as you never know. My children were all up in his business asking questions and James had the patience to answer them. (They has good questions) James even blew up a glove for the kiddos to share. It was refreshing to invite a stranger into your home and have them leave as a friend would. I highly recommend the company. I also wanted to mention Ron as each time I called, he took the time to answer my questions. At first when I told him I was gathering quotes, I hung up from him thinking that was nice to not feel pressured to have to set up an appointment right away or make a split decision. I called back after the service was performed to gather more clarification and Ron nailed my questions. Finally, we have a digital copy of the service performed along with photos of before, during and after. We will see them again next Winter.

They were prompt, which was appreciated, but I probably would go to someone else next time. We…read morecalled to request a cleaning due to raccoons in our chimney, and a cap to have put over the top. They agreed and came out within about an hour. Disappointed that they charge us more than quoted, without acknowledging why. I can't help but assume they have no fee schedule, and make it up as they go along. Also when they arrived, they neglected to tell us they did not have caps, but had to order one in. So we had to pay a second service charge to have the cap installed and ordered. Since we were dealing with animals, and they knew that, I expected them to tell me on the phone they did not have the ability to cap the same day (as I had requested this on the call). Overall way more expensive than it needed to be, since they were less than forthcoming.

We purchased our 2 gas stoves back in about 2002, replacing our wood burning stove, and have never…read moreregretted our purchase. They have kept our house warm during power outages, since you can turn them off and on with remote, and not needing electricity, which is so handy to do so from the easy chair. We have counted on them for help, a couple of times/ my fault on both times, you do not leave the door open as I did thinking during the outage we would get more heat, as you can melt the knobs./ Yep, common sense not to do that. But the guys helped me and back to normal. The stoves are great. The guys let us browse around and did not pressure type sales, just answered questions and gave info. They installed it, cleaned up, explained how to use it, and gave great service. They have a huge selection for every style to choose from, little old fashion to modern and sleek. You can enjoy yours and know you can count on good service too.

From the moment we walked in, we were immediately impressed with the knowledge, honesty and non…read moresalesy approach of Fireplace by Design. On top of this, their bid for a higher quality and larger fireplace was nearly $2,000 less than one of their major competitors (Claxton). Compliance with building codes, gas line requirements and attention to detail was outstanding. The day our unit was installed the staff were friendly, focused and again very knowledgeable. This business will do tear out of old fireplace units if needed which some businesses we visited would not. I cannot say enough positive things about John and the Fireplace by design team. My opinion is they are the best in town.

We had to have a control module unit replaced in December and had to have Bill, the technician,…read moreback out today as our gas fire would go out intermittently. The fix this time was the pilot assembly as well as our switch on the wall. Bill is very professional. He took his shoes off and laid a large blanket down before he started to work. He vacuumed the area as well. He even painted the fireplace box as well as gave us new embers! It's like we've got a brand new fireplace!

We have Fireplace Stone & Patio service/clean our gas log fireplace every other year. They do a…read moregreat job - always on time, professional, respectful of carpeting, etc. Reasonable cost as well. We recommend them to our neighbors and friends!