If I hire a company to clean my kitchen, and leave a generous tip, I expect to come home to a clean…read morekitchen. The McDonalds of housecleaning. If you need to easily schedule an appointment, this is a good call. If you want a hotel-like cleaning, go to Care.com I called Merry Maids bc I just needed to get my place together. I have a 1bd/bth Visit 1: Cost: $296 (Tip left: $50) The Cleaners did not tend to the floorboards, sweep under furniture, or clean appliances. I was not pleased, the cleaning was average, and I paid for a deep clean. But, I gave the benefit of a doubt, because it was easy. Visit 2 Cost: $144 (Tip left $15) This visit went very well. I was a bit irked the team had the gall to toss my salt, but I let it go. Visit 3 Cost: $144 (Tip left $40) Terrible. I came home to dishes in the sink, clothes on the floor, and my cushions awry. We're the surfaces polished? Yes, and I'm not paying for that. I'm paying for cleaning. If I hire a company to clean my kitchen, and leave a generous tip, I expect to come home to a clean kitchen. Fair enough? Again, go to Care.com I found an amazing house cleaner last year. When I couldn't contact her early this year I was lazy and went with Merry Maids.

I should have read these other reviews before booking this company. And I agree that they do not…read moreeven deserve the 1 star. I had some bad experiences with housecleaners so I wanted a company that was well known, thinking I'd get better service. Reasons I wanted to use this company include: 1) bi-weekly set schedule (my cleaner before would always change days and/or times with me and I didn't like that); 2) insured for damages (my cleaner before had ruined a few pieces of furniture and then tried to hide the damages, thus, she was fired); 3) auto-billing (not having to get cash or write a check). Nancy who came to the house to give me a quote sold me on their services. Said if I signed a contract with them, she'd waive the "first-time" fee, but if I cancel then I'd have to pay it back. What I didn't realize was that the "first-time" fee was $301 and the regular visit fee was $150, so TOTAL the first-time cleaning would have been $450! BUT she NEVER said the total is $450. ***This is a VERY deceptive practice.*** She made it sound like the total was $301 for the first-time cleaning. Well, technically it is. What they don't tell you is that they charge you for a "first-time" cleaning as well as a regular cleaning on the first visit. We have a 3 bedroom, 2 bath house, about 1400 square feet. Yes, you saw that correctly, folks, $450 to "deep clean" this size house. Now, having had a very thorough house cleaner previously, I know that it takes one person about 4 hours to clean our house or for a 2-person team, it takes about 2 hours. That includes, the blinds, the baseboards, hand-mopping all the floors, wiping down cabinet fronts and doors. For a deep clean, I'd expect AT LEAST that much, but they didn't do this at all. In fact, their first clean service was a VERY MEDIOCRE regular clean. And I didn't even have them clean our guest room because we had it filled with stuff as we were "Marie Kondo-ing" our house. Same with the second visit. Very mediocre. And I still didn't have them clean our guest room. Third visit. I was told that my day and time scheduled was every other Tuesday around 1:30-2:00. They didn't show up, no phone call or text, until 3:00. I had them finally clean our guest room. From all the rains, we had some ants in that room. When the cleaners were done and left (at 4:15 - not the 2 hours that a thorough clean would require), I went to check the guest room. Dead bugs still on the floor (see the photo, which is what I e-mailed to Nancy). This is infuriating that I was paying $150 for cleaners, and I STILL had to clean the floors after they left. We have tile floors and the floors under the beds and nightstands (which have legs so you can see the floor under them), had not been touched. The kitchen and bathroom counters were wiped down only up until the point of an object. For instance, if a soap dispenser is sitting on the counter, they literally only wiped around the soap dispenser and didn't bother to move it or wipe that down from dust. I could tell because the counter behind it was still dusty! Again, I was cleaning up the bathroom counter from my husband's facial shavings and dust directly after the cleaners had left. I e-mailed Nancy that day, sending her the picture of the dead bugs on the floor. I got no response, so two days later I sent another e-mail canceling my contract for extremely poor service. Again I received no response. Fearing that they would show up to clean on the scheduled day, I e-mailed a third time telling Nancy that I need her to acknowledge she received my e-mail canceling our contract and to send our key back. No response. Well, they showed up to clean, while we were out. We got home and they were there cleaning. I talked to one of the cleaners who said they got there around 4:00 (again, not the 1:30-2:00 that I was originally told) and she said they never got my cancellation notice because Nancy had left with no notice to the company. Now they are trying to charge me that extra $301 for "first-time" cleaning because I want to cancel the contract. Why would I continue with a contract when I'm completely dissatisfied with their service and they have not made any attempts to rectify that dissatisfaction? Telling me that I could call them for a re-do but it has to be THAT DAY. Well, honey, I did. But your girl left and no one responded. I never got a call from the new manager even just introducing herself, so I didn't even know the manager I had been dealing with was gone. For two weeks, no response from anyone. And from years of CYA in the business world, I do my correspondence in e-mail, TYVM. Bottom line: DO NOT USE THEM! Horrible cleaning, horrible customer service, deceptive pricing tactics.

Miss Clean has been a great experience, from the consultation to the fantastic job they've done…read morecleaning our office! A professional and comprehensive approach to their services has been much appreciated. We will recommend them to friends, clients and whoever asks!

Prompt and friendly response to initial inquiry. Scheduling was easy breezy. Scope of work,…read morepricing, as well as estimated time needed was exactly as stated. And the quality of work? Excellent. Will definitely be using Miss Clean again! Thank you ladies! I enjoy being in my kitchen again!

It's been a few years since I have hired Rafaela's Cleaning Service. But, she is my favorite person…read moreto go to for cleaning services. They do a great job. They are punctual, they try to serve all your cleaning needs and more (She use to do some minor shopping for me). Must try Rafaela and her team :)

Rafaela has been cleaning our place of business for over two years and we love her. She is…read morefriendly, dependable, and does a great job. If you need cleaning services she is the best.

Alicia's houses cleaning es de lo mejor son un equipo fabuloso que me dejaron sorprendida por su…read morebuen trabajo y valentía

What a fiasco this has been. This company has excellent reviews on Google so I'm still not sure…read morewhy the transaction was a complete disaster. I am from San Jose and called this company. I had a tenant move out for a three bedroom one bath house. Yes, it was completely dirty but the house is only 1050 square feet. I was quoted $400.00 Yikes, but the reviews are all excellent. Floors are being replaced, told them they didn't need to clean any floors. Please Clean these things: Three bedrooms. Inside windows and window tracks. Nothing Else. Bathroom Entire Clean, Kitchen Clean. Oven was already self cleaned, but please wipe out and clean racks. Fridge filthy, Clean. Flat top stove, clean. Interior windows and slider in kitchen please. $400.00 I was quoted to do this. They wanted an additional $150.00 to clean exterior windows (three small bedrooms, one living room window and the slider in the kitchen. No Thank you) They swiped my credit card twice, so $800.00 out of my account. It's a tire place that ran my credit card. No authorization given for a tire place to run my card. Had to call the bank to have them stop the charges. She wouldn't go back after I was able to check the entire house. Initially I had said don't worry about the tub not clean. Was very dissatisfied with what they charged and the house no where near clean. What the owner says is "it's a lot better than it was". Well so be it, it is but it's still not clean.

WOW! I never thought our house could be so clean Rosie and her professional team came in strong to…read moredeep clean our little PG home. She was so kind, easy to schedule and communicate with, and reasonably priced. We will certainly be re-booking and recommending to friends!

This business came to the apartments I manage to clean up after a move-out. I did not hire them,…read morebut checked in on them as they worked. I asked if they could leave their information, but they did not. 10 days later, two of the crew returned and were rummaging in our tenant CRV recycles, located in a tenant-only hallway near the laundry facilities. These bins are clearly marked, not in a public area, and not located near the regular City Disposal recycle bins. I confronted one woman, and she asked if they could take the recycles. I explained we take them to the metal recyclers for money to support purchases of tenant amenities and she was not allowed to take them. She said she'd put them back. I followed her, and watched her get into the Rosie's business van, and then checked the bins again. She had not put back any of the cans, the most valuable of the CRV recycles. I informed her of the security cameras and let her know she was not welcome back. Beware, as she knew she was trespassing and stealing.

Diligent work and clear communication about what to expect at each step of the way. Great results…read morefor cleaning a 4 bedroom home that had raised children.

One of THE BEST house cleaning services in the Santa Cruz area, they were reliable, on time, and…read moreaffordable. They took their time, and made the house look brand new. I would highly recommend them.

Maria and her staff were very thorough in the move out cleaning! The inside cleaning of the…read moreappliances was awesome! Everything looks new again, especially the cabinets. All surfaces were shining! The quote was reasonable for the work performed. Good value for the money.

Maria and her team showed attention to detail and I appreciated they were dependable to come when…read morepromised.

Was very pleased with the services. Christopher arrived on time, brought his own cleaning…read morematerials. I am very particular about my home cleaning and have nothing but Praise for his service.

From the owner: Budget Friendly Home Cleaning Service. Make You Home A Happy Home!read more