I went into the store to make a return. I had all of the packaging and receipts. I was asked to…read morecomplete the information on the electronic debit/credit machine. I did so, and silence followed. I told the associate I had completed this initial step and she just stared at me. After the awkward silence she said, "Well, I am waiting for you. Where are your receipts?" How about speaking with kindness, especially when you are dealing with the public during the holiday season?! No thank you, Loft. I have bought numerous items from your store in Kildeer but those days are long gone. Take some classes in customer service!

DO NOT SHOP HERE I…read morecame in to the loft on the afternoon of June 19th with my husband to check out items that I saw online wanted to see in person. I was not greeted by the staff. One employee spoke to the lady who came in behind me and immediately told her about their current sales and other items. I looked around and decided to try on a couple of items. The employee frequently checked with the other customers in the store on how they were doing and if they needed any help, but not me. When I went to the dressing room another employee a young woman ignored me as if I was invisible. She didn't say you can go into any dressing room she just turned her back to me and pretended I was not there. I proceeded to the first dressing room. When I came out. The same woman was there and she didn't ask if the clothes worked out or if I needed any other sizes she just turned her back to me again and ignored me. So I just dropped the clothes on rack next to her and walked out of the store. Even though I was interested in purchasing one of the items I tried on, I decided I was not going to purchase at a store that treated me with such disrespect, disregard and clearly racism. They do not deserve my money. Staff is extremely unfriendly and lack of customer service. I will not be returning nor will I purchase items online. I will be sharing my experience with my friends & family and urge them NOT to shop here.

This store is good for fashion lovers The store offers a great variety of clothing, shoes,…read moreaccessories, and home items for men, women, and kids. Whether you're looking for casual wear, formal outfits, or trendy pieces you will find something for you . Staff is very cooperative and helpful The prices are very reasonable, especially considering the well-known brands they carry. They also have frequent deals The store is well-organized, making it easier to browse through the racks without feeling overwhelmed. Overall, Nordstrom Rack combines quality, variety, and affordability, making it a must-visit .

I went shopping for baby clothes and it had a surprisingly good selection of cute clothes at a…read morerelatively decent price. There was not a great selection of toys but that was to be expected. I wish there were more associates on the sales floor. I would give it 3.5 stars. I was looking for a few more things to buy but could not find them. Word of advice to department stores- get a more associates on the floor and sales will go up.

Wow I am absolutely blown away!!! I just discovered this store today and it was perfect! It is half…read moreAltar'd State and half Arula. The Arula side has extended sizes. In my experience, it is hard to find a store with extended sizes of this quality and boho style. They store was organized very well and staffed well. The workers were very helpful and attentive, but also gave you space. Special shout-out to Connie who was very helpful in helping us get set up in fitting rooms and bringing out multiple sizes of different items. The clothes seemed to be of a high quality and the sales rack had tons of hidden treasures.

My sister recommended that I check this store out and I am SO glad I did. This location is a combo…read moreof Alterd State and Arula stores. Arula carries a larger variety of sizes and the quality is impressive. I was blow away by the ambience, choice of music, and insanely friendly/helpful staff. I was pleasantly surprised by the style of clothing carried by Arula. It's not common to find high quality clothing at affordable prices in extended sizes. I also had a lot of luck in the sale section. Tons of variety and great prices. Looking forward to coming back soon!

I love coming to this location because it is really close to my other favorite store, Victoria's…read moreSecret, and I can park right in front of the two and run in. This store has improved greatly over time. The staff is much friendlier and more helpful. The store also seems much cleaner and more organized. I love that the fitting rooms now have buttons you can press if you need a different size. I might be a little old to be shopping at American Eagle still, but the jeans here fit me like a glove! Jeans are always super difficult for me to find, but AE stocks 00 Long! I used to have to order these online but now they have them in the store! FYI- you can check in on Four Square for an additional 15% off your purchase!

Sent the email below to customer service regarding my bad experience. Their response (also below)…read moreseemed canned and dismissive. Even if race wasn't the issue, Kam's customer service skills are reason for concern. "I entered the store, walked to the only person behind the counter (Kam) who looked up, sighed, and said other side. I walked over, waited for Kam to finish what she was doing. Kam took my jeans (in the bag they were shipped in) begin pushing buttons, inspected my receipt, and asked "do you have the visa?". I told her I didn't want to return, I wanted to exchange. Kam looked flustered and begin looking back and forth, saying nothing. I asked "are exchanges allowed?" "Am I allowed to look around?", Kam begin questioning if I wanted to exchange them for the same style (loose) and inferred that additional money made be needed as if that would turn me from exchanging or additional shopping. I told her if needed, I can pay more. After this interaction everyone one else in the store was extremely helpful and nice, I walked out with jeans that work well for me and a AE hoodie. I am a middle age black man shopping in a upscale superb area (address below), and fear that Kam treated me differently because of that. Unfortunately prejudice is not a new to me but is still inexcusable. I have friends who would benefit from your clothes (price/fit) but situations like this make it hard " AEOs response... Thank you for contacting AEO regarding your visit to our Deer Park Town Center location. I'm so sorry that this particular trip was not a positive experience for you. We want all of our customers to feel welcome in our stores and we strive to train our associates to always conduct themselves with the utmost professionalism and consideration while providing the highest level of Customer First service to you. I'm so sorry we did not exceed these objectives during your time with us. Have a great day! Nicholas V. American Eagle Outfitters

The only place I will go for advice, cleaning, or purchasing of jewelry. My family has been going…read morehere for years. Jon is an expert who you can trust to give you the best advice as well as fair advice. I recently asked him to replace a diamond on my wedding band, and he told me all he needed to do was rotate the diamond. He could have easily told me it needed replacement, which would have cost me way more, and I would have had no idea. He is honest and dang good at his job.

I began researching jewelers in the area to resize my engagement ring and found TDC on Yelp. They…read morewere the first place I called because I saw Jon takes the time to thank reviews--I thought that was awesome. When I called, the first thing Jon did was talk me through the process of resizing a ring based on the metal type and style. He was very informative and kind. I called a couple of other places and immediately knew Jon was the go-to person. I took my ring in a few days later. The building did through me off (it's a big office building, when I expected a stand-alone store. Just FYI incase you think you're in the wrong place.) Inside of the store had a great atmosphere and Jon again was super helpful! The ring was ready in 4 days and when we picked it up, he also helped us look through some wedding band ideas for my fiancé. We may go back to get his band from TDC. If not, we know we have a jeweler we can trust for future needs. Thanks for a great experience, Jon!

A very unfortunate experience I had today at this location. Quite a bummer as I used to be a…read morefrequency customer, but I no longer will be. I had recently purchased a pair of earrings at this location and had traveled back home with them. Once I opened the packaging, I noticed the bottom part of the earring had already broken off. I hadn't even tried on the earrings yet. I called the next day and spoke to someone on the phone who was very nice. She told me to come back into the store with the pair of earrings and they would get it taken care of. She said a receipt was not necessary if it had already been thrown away, which it had at this point. I brought in the earrings a week later and interacted with the self claimed "new manager", who was nothing but rude and unhelpful. She told me there was nothing she could do, not even an exchange for a new pair of earrings without the original receipt. The earrings were still in the original packaging and I could see the same pair at the store hanging up. I've never been treated so poorly by a store manager. Overall, they forever lost my business and I wouldn't recommend shopping at this location.

The manager of this store Kylie was soo sweet and helpful. I tried on a dress but the zipper wasn't…read moreproperly sewed on so she put a generous discount on it. Overall great customer service and the store was very well kept too.

I like their products are very comfortable. They give great customer service they measure you. They…read morehave your previous measurements in the computer. They're always having sales. Great colors. Good quality excellent location.

As Mother of the Bride, I was looking for "intimates" for our special day. I had not been sized in…read moreyears and walked in for some much needed guidance. Thank God for Jenny!! She was not only extremely helpful, but she seemed to really enjoy her job! Very knowledgeable and honest with her recommendations. I cannot even express my gratitude to this highly trained individual. Thanks Jenny! I'll be back.