Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

I brought in my watch because I had dropped it and the back popped off. I looked up some youtube…read morevideos and couldn't get it back on myself, so I brought it to the watch doctor. He reattached it for me in a few seconds. He refused to charge me as well. This is the second time I've come in for help with my watches and I will always recommend this place. Thank you, watch doctor!

I have a 40 year old Seiko Seamaster which I sent to Watch Repair USA for a repair quote. The quote…read morewas $800 which I authorized and waited to hear from them on the repair progress. After three weeks or so I contacted them inquiring about the repair, I was told the technician was still working on my watch. I finally received my repaired watch, it seemed to be working fine but a month prior to the 12 month warranty expiring the watch stopped working. I contacted Watch Repair USA and spoke with Sandra who was most helpful, I sent the watch back to them for repair. They returned my watch to me in a working condition BUT two month later it stopped working AGAIN. Once more I contacted Sandra who informed me that the repair warranty had expired but if I wanted to send it back for further repairs they would be happy to fix it. I am totally pissed off, after paying $800 I expected my "Repaired" watch to be in good working order for a long time but that was not to be. So I am left with a watch which is not working and will have to pay a further repair bill.

Terrible service and possibly theft of watch. Was told 10…read more-14 weeks repair. It is now 20+ weeks with no idea of when it will be fixed. Have requested watch be returned fixed, not fixed, together or in parts. No reponse.

If I could give 0 stars, I would…read more I came in as a first-time ring shopper, not knowing much and just wanting to try on different styles to see what I liked. That's literally it. The first time I went, the associate helping me seemed completely uninterested and kept asking what I wanted, even after I explained I didn't know and was there to figure it out. I tried on a few rings and ended up finding one I actually loved. Since this was my first time ring shopping, I wanted to look around and compare with other stores before making my big decision. As we were leaving, a man named Nick called out, saying he'd give an extra 10% off if we bought it that day. It felt pushy and uncomfortable. After visiting a few other places (with MUCH better service), I still couldn't stop thinking about that ring, so I came back a second time. That's where EVERYTHING went downhill. Nick helped us this time, and I absolutely hated every moment of it. I was very clear and transparent, telling him that I loved the ring and that's why I came back. Instead of making the process feel exciting or comfortable, the entire interaction turned into a high-pressure situation. He kept pushing for a same-day decision and said the price was "today only" and wouldn't be available if we left because the gold prices are rising. For something as important as an engagement ring, that kind of pressure is completely inappropriate. What made it worse was the inconsistency. After we didn't agree on the spot, suddenly the "today only" price turned into "you have a week." That alone made it hard to trust anything he said. There were also multiple comments about other stores we had visited, which felt unnecessary and unprofessional. At one point, he mentioned having other customers lined up, which didn't match what we were seeing in the store at all. And if you didn't need my business, there wouldn't have been this much pressure to close the sale. At the end of the day, no matter how much I liked the ring, the experience made me not want to spend a single penny here. Buying an engagement ring should feel exciting, not pressured and uncomfortable. We left and went back to another jeweler, where the difference in service was night and day! They were extremely patient, respectful, and actually helpful. That's where I ended up finding my forever ring. I gave this place two chances. Based on both experiences, I would NOT recommend them. Do better.

About a month or two ago, my girlfriend and I came here searching for her perfect engagement ring…read moreand luckily, she had found one she loved at International Diamond Company. The first time we came we were assisted by an older lady. She was nice, not overtly pushy, but seemed extremely disinterested and unenthusiastic. But I personally wasn't too bothered by her. The real problem was our second visit, that happened very recently when Nick assisted us. Believe me, I understand they are salespeople trying to do their jobs, but it's one thing to be proactive about closing a deal and a completely different thing to be so rude and aggressive about it. Nick made us feel like he did not care at all about us nor our engagement process, but simply wanted the dollars in my pocket. My partner tried expressing to Nick she wanted to give IDC a chance and buy from them if he could give us a little space to think and be less pushy (seemed fair to me considering the amount of money being discussed) and his response was, "If you don't like the way I do business that's okay, I have people lined up anyways." That comment further solidified what was already becoming a terrible experience. This is a major life purchase, and feeling pressured or dismissed was a huge turnoff. It also felt disrespectful, especially toward my soon-to-be fiancée. Even if the pricing had been unbeatable, the interaction alone made us decide we didn't want to move forward. We also learned that customization options at IDC are limited to factory production rather than in-house jewelers (a slightly more expensive option to improve quality, durability, and care in the crafting process). While I don't think outsourcing is inherently bad and can help keep costs down for those on a budget, many other jewelers offer both in-house and factory options, which provides more flexibility. The warranty and insurance structure is also less comprehensive compared to what we saw at other jewelers. Customers have no choice but to rely on homeowners insurance, which can add extra steps compared to jewelry-specific coverage. Based on other reviews, service for repairs also seems to be met with hesitancy and annoyance from staff at IDC. I'm all for supporting small, family-owned businesses. Even if IDC has less to offer in comparison to other jewelers, I would have still considered doing business with them either now or in the future because kindness, integrity, and professionalism can go a long way. In the end, after calmly asking Nick a few more questions, I thanked him for his time, shook his hand, and walked away unfortunately never to return.

Horrible business. They sell you things that you can get yourself online for a fraction of the…read moreprice. Everyone who works here has bad customer experience especially the girl. dont waste your time and just buy online.

They have one of the best body jewelry in town. The customer service is great and I love the…read morequality of the products they carry. If someone wants a good deal at an unbeatable price then go check out this place! Thanks Beverly Hills!

I had boxed up my clock 20 years ago. Now when I took it out of the box a chain fell out and it…read moreneeded an oiling and some tender care, after taking it to American black forest for repairs, my clock is hanging and beautiful like when I bought it. Thank you.

Clock was fixed and was reasonable. Glad to have it back hanging up in my living room.read more

I found out this place is the only authorized after service for Gucci watches for batteries and/or…read moreother maintenance in the Midwest. It is great that this is a local in the suburb of Chicago. The service was good!!

I would strongly caution anyone considering using Glezer-Kraus for watch repair…read more I entrusted two timepieces to them through an authorized repair process facilitated by Gucci. One watch was repaired, the second was returned unrepaired--both were shipped back together. The package arrived empty, and both watches were lost while in transit under their control. While they refunded the repair fee, they have refused to provide reimbursement for the loss of my property. Instead, they attempted to substitute a random replacement watch from their inventory, which I declined. My original items--one of which held significant sentimental value--were not interchangeable. More concerning is their handling of the claim: The shipment was insured for $600, which matched the verbal appraisal provided by their associate prior to authorizing the repair, yet they attempt to minimize the value after the fact I was informed by FedEx that their claim was denied, and they have not provided a clear explanation or supporting documentation Responsibility has been deflected rather than addressed, leaving me no choice but to pursue legal remedies At no point did I control the shipping, carrier, or insurance--this was entirely managed by their business, despite all shipping costs being passed on to the customer. The loss occurred while the watches were in their custody, yet they have not taken full accountability. Losing a customer's property is serious. Failing to resolve it fairly is unacceptable. Proceed with caution.

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

CHICAGO CLOCK has been throughout the life of my long love affair & history with grandfather…read moreclocks, which began in 1980, the source for the maintenance & care of all my treasured clocks.