Nina was very helpful and efficient. She found a gold chain for me and fixed a bracelet in 20…read moreminutes! Great price too!

Brought in 2 gold diamond rings to be sized. After 3 sizings and paying over $300.00, my rings fit…read morealmost the same as when I brought them in. The male owner is rude. I will take my jewelry to a reputable jewelry store next time!

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

Unfriendly staff. Won't go back because of the negative attitude. It was my first time there and I…read morefelt like I was bothering the young man who waited on me.

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

Very friendly and great, quality service every time I have been in. I would definitely recommend…read morethe Watch Doctor Inc.

I have a 40 year old Seiko Seamaster which I sent to Watch Repair USA for a repair quote. The quote…read morewas $800 which I authorized and waited to hear from them on the repair progress. After three weeks or so I contacted them inquiring about the repair, I was told the technician was still working on my watch. I finally received my repaired watch, it seemed to be working fine but a month prior to the 12 month warranty expiring the watch stopped working. I contacted Watch Repair USA and spoke with Sandra who was most helpful, I sent the watch back to them for repair. They returned my watch to me in a working condition BUT two month later it stopped working AGAIN. Once more I contacted Sandra who informed me that the repair warranty had expired but if I wanted to send it back for further repairs they would be happy to fix it. I am totally pissed off, after paying $800 I expected my "Repaired" watch to be in good working order for a long time but that was not to be. So I am left with a watch which is not working and will have to pay a further repair bill.

I would rate this company as a total scam! I sent my…read morehusband's expensive watch to be repaired. After about 5 different calls and emails every week when I saw 2 months passed and nothing from them, I finally got a response from a csr saying it was in the shop and the technician wanted to know if I wanted a quote to service the watch. I already paid over 200 dollars for a tiny winding screw that fell off. only got a response after I threatened to send my claim through a consumer protection agency. After several months I received the watch with the seconds hand floating inside the cover and it not working. Please do not waste your money with this outfit, total scammers I believe. I wish I had read reviews before I sent my money to these people.

Other jewelry stores in Schaumburg Woodfield mall don't compare to International Diamond…read moreCompany.For it's vast selection of quality,modern looking jewelry .For excellent customer service, friendly helpful staff.My wife and I always have have a great experience shopping here. Won't shop anywhere else. John Keeley

If I could give 0 stars, I would…read more I came in as a first-time ring shopper, not knowing much and just wanting to try on different styles to see what I liked. That's literally it. The first time I went, the associate helping me seemed completely uninterested and kept asking what I wanted, even after I explained I didn't know and was there to figure it out. I tried on a few rings and ended up finding one I actually loved. Since this was my first time ring shopping, I wanted to look around and compare with other stores before making my big decision. As we were leaving, a man named Nick called out, saying he'd give an extra 10% off if we bought it that day. It felt pushy and uncomfortable. After visiting a few other places (with MUCH better service), I still couldn't stop thinking about that ring, so I came back a second time. That's where EVERYTHING went downhill. Nick helped us this time, and I absolutely hated every moment of it. I was very clear and transparent, telling him that I loved the ring and that's why I came back. Instead of making the process feel exciting or comfortable, the entire interaction turned into a high-pressure situation. He kept pushing for a same-day decision and said the price was "today only" and wouldn't be available if we left because the gold prices are rising. For something as important as an engagement ring, that kind of pressure is completely inappropriate. What made it worse was the inconsistency. After we didn't agree on the spot, suddenly the "today only" price turned into "you have a week." That alone made it hard to trust anything he said. There were also multiple comments about other stores we had visited, which felt unnecessary and unprofessional. At one point, he mentioned having other customers lined up, which didn't match what we were seeing in the store at all. And if you didn't need my business, there wouldn't have been this much pressure to close the sale. At the end of the day, no matter how much I liked the ring, the experience made me not want to spend a single penny here. Buying an engagement ring should feel exciting, not pressured and uncomfortable. We left and went back to another jeweler, where the difference in service was night and day! They were extremely patient, respectful, and actually helpful. That's where I ended up finding my forever ring. I gave this place two chances. Based on both experiences, I would NOT recommend them. Do better.

Horrible business. They sell you things that you can get yourself online for a fraction of the…read moreprice. Everyone who works here has bad customer experience especially the girl. dont waste your time and just buy online.

They have one of the best body jewelry in town. The customer service is great and I love the…read morequality of the products they carry. If someone wants a good deal at an unbeatable price then go check out this place! Thanks Beverly Hills!

I had boxed up my clock 20 years ago. Now when I took it out of the box a chain fell out and it…read moreneeded an oiling and some tender care, after taking it to American black forest for repairs, my clock is hanging and beautiful like when I bought it. Thank you.

Clock was fixed and was reasonable. Glad to have it back hanging up in my living room.read more

I would strongly caution anyone considering using Glezer-Kraus for watch repair…read more I entrusted two timepieces to them through an authorized repair process facilitated by Gucci. One watch was repaired, the second was returned unrepaired--both were shipped back together. The package arrived empty, and both watches were lost while in transit under their control. While they refunded the repair fee, they have refused to provide reimbursement for the loss of my property. Instead, they attempted to substitute a random replacement watch from their inventory, which I declined. My original items--one of which held significant sentimental value--were not interchangeable. More concerning is their handling of the claim: The shipment was insured for $600, which matched the verbal appraisal provided by their associate prior to authorizing the repair, yet they attempt to minimize the value after the fact I was informed by FedEx that their claim was denied, and they have not provided a clear explanation or supporting documentation Responsibility has been deflected rather than addressed, leaving me no choice but to pursue legal remedies At no point did I control the shipping, carrier, or insurance--this was entirely managed by their business, despite all shipping costs being passed on to the customer. The loss occurred while the watches were in their custody, yet they have not taken full accountability. Losing a customer's property is serious. Failing to resolve it fairly is unacceptable. Proceed with caution.

Great customer service! Fixed my Chase Durer watch that hasn't worked in years. They replaced the…read morebattery and did a complete functions check.

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

CHICAGO CLOCK has been throughout the life of my long love affair & history with grandfather…read moreclocks, which began in 1980, the source for the maintenance & care of all my treasured clocks.

I love my ring!!! My fiancé picked/designed it with the help of Evelyn from CD Peacock. She did an…read moreamazing job and I love that I could see the process all the way through with the extra stuff they give! It's so beautiful and I've had it for about 10 months and it still looks just as brilliant as the first day! Thanks, Evelyn!

Excellent service! Went in for a Christmas gift for my husband - original watch was not in stock…read morebut left with something even better due to the help of Sylia and Nathan