My partner and I went to Diamond's Direct to look at engagement rings really with no intention of making a purchase, but just to do a bit more looking around. However, Liza who assisted us was incredible in answering questions, working with us in regards to our budget, and helping us craft the perfect engagement ring. She was not pushy, she understood the moment, and was just all class. Needless to say, I and my now fiancé couldn't be happier with the ring we got. We look forward to returning for our wedding bands and encourage anybody reading this to at least step through the door as well! read more

Exceptional Service and an Unforgettable Experience at Diamonds Direct in Schaumburg If you're shopping for an engagement ring, or any fine jewelry for that matter, stop what you're doing and head straight to Diamonds Direct in Schaumburg, Illinois. Last Monday, my mother and I walked into this store with the simple goal of getting an idea of engagement ring pricing. We were already deep in conversation with another jeweler, Georgetown Jewelers, but after my experience here, let me just say--there is no comparison. For context, I'm a mailman, and I deliver to multiple jewelry stores daily. I see firsthand how different stores operate, how they treat customers, and the kind of service they provide. I have absolutely no affiliation with Diamonds Direct, nor do I know anyone who works there personally. This review is purely based on my experience as a first-time customer, and I feel compelled to share it because of how outstanding it was. From the moment we arrived, everything about Diamonds Direct was top-tier. The parking was easy, convenient, and stress-free--always a great start. Upon entering, we were met with a professional security team who welcomed us and provided a brief but helpful rundown of the store's layout. And then... it happened. Out of nowhere, an absolutely stunning sales associate walked up to us, exuding confidence, professionalism, and an undeniable charm. Her name? Maris. Like Paris, but with an M. And let me tell you, if you're lucky enough to have her help you, your entire jewelry shopping experience is about to change forever. Maris was an absolute rockstar. She greeted us warmly and immediately made both my mother and me feel comfortable. She was extremely knowledgeable, answering every single one of my (admittedly excessive) questions with ease. From the differences between lab-grown diamonds and natural diamonds to breaking down pricing including tax on the spot--she knew it all. Not once did she hesitate. Not once did she make us feel rushed. She handled the entire experience like a true professional, all while keeping the energy light, fun, and engaging. She took the time to understand exactly what I was looking for, even though all I had to go off of were a few notes in my phone about my girlfriend's preferences. With those small details, she immediately pulled out the perfect selection of diamonds, using tweezers to show me the intricate differences between each one. Under the light, she explained the clarity, the cut, the brilliance--everything. When it came to choosing a setting, she instinctively guided me toward styles that aligned with what my girlfriend would love. She read the situation perfectly, making the entire process seamless and stress-free. Maris didn't just sell me a ring--she gave me confidence in my purchase. By the time she finished breaking everything down, I knew this was the place to buy, and I knew she was the person I wanted to buy from. So, I did something I hadn't planned on doing that day--I put down 50% of the cost and secured the perfect ring. And the service? Next level. She provided me with all the necessary paperwork, her business card and she also assured me that if I needed the ring rushed, she had a direct line to get it done. She even offered us complimentary drinks--soda, wine, coffee, tea--because why not make jewelry shopping even more enjoyable? Even with other customers specifically asking for her assistance, she stayed fully committed to helping us until the very end. She multi-tasked flawlessly, handling multiple clients without ever making us feel like we were being pushed aside. That kind of dedication is rare, and it did not go unnoticed. To top it all off, the store itself was incredible--modern, clean, and playing upbeat pop music at the perfect volume (not too loud, not too soft, just right). My mother felt comfortable, I felt comfortable, and we both left with not just a ring, but an experience we will remember forever. If you are looking for the place to buy an engagement ring, or any piece of fine jewelry, Diamonds Direct Schaumburg is the only answer. And if you are lucky enough to work with Maris--you are in for an unparalleled experience. She deserves every bit of recognition, and honestly, a raise for the level of excellence she delivers. I will definitely be back for future purchases, and I cannot recommend this store--and Maris--highly enough. read more

I can only review based on my visit and recent experience at Diamonds Direct, but I did not make a purchase. DD hosted an after hours event with the Schaumburg Business Association, and I was so impressed with the staff, beautiful store, and charcuterie and wine spread they had for this event. The store is beautifully laid out, and the jewelry and watches are showcased beautifully. I enjoyed talking with Diamond Expert Diyae and will hopefully return soon for a gift or purchase. Check out the special necklace to support non-profit Gigi's Playhouse. It's nice to know the leaders and employees at this store care about their community. read more

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My fiancé and I visited Diamonds Direct because I had never heard of it before. I loved everything about it, especially that their lifetime warranty is included in the purchase (unlike most other jewelers), and that includes sizings on rings for life. Justin, my Jewelry Expert, was funny, kind, thoughtful and helpful. We found a diamond and a setting that I love--and that was also within our budget. I will certainly be going back for my wedding ring! read more

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This is the first review I have ever written. I was amazed at the large diamond selections and reasonable pricing. Vickie Price my "Diamond Expert" was very knowledgeable, sweet, and low-pressure- a true pleasure to work with. I would definitely recommend going there! read more

My husband bought my gorgeous wedding band from this store. Shout out to the awesome sales associates, Diyae and Justin, who helped him find the one that was perfect for me. read more

This store is so clean and what you would want to see in a jewelry store. There's a little play area with toys and PlayStation if you end up taking your kids with you so they're entertained while you get to look around the store. Everyone is super nice and kind but Tommy has been exceptional to work with. No one pressured me to get anything but really listened to what I was looking for. They even offered to create a ring to get the exact look I was thinking of. I love that I don't have to buy a separate warranty but it's all included with their items. I can't recommend Diamonds Direct enough for all your jewelry needs! read more

very professional courteous service and staff, i was only to replace my watch battery but i was treated like prince buying diamonds:) very pleasant experience. definitely a place to go if you in market for jewelry highly recommended read more