The Pates have been so much more to us than just pest control. They run an honest business, charge…read morea reasonable rate, communicate efficiently, and do an incredibly thorough job in a dependable manner. When we bought our house there were mice in the house, a squirrel nest in a closet, and ants in the attic space. They got rid of our unwanted "guests", professionally filled in the entry points, and have kept our home pest free over the past 3 years. I highly recommend PATES PEST CONTROL!

They are very experienced, knowledgable, trustworthy and realiable in treating any and all pests.read more

Always professional! Scheduling is so easy. And text reminders of upcoming service as well as when…read morethey are on their way. Cameron is the best!

Last year we started a pest control contract with Valor Pest Control. We opted for the quarterly…read moreservice which is perfect for our situation. This year, we had our quarterly service in March. The professionalism has always been outstanding and it's rare for us to see bugs after treatments and when we do see them, it's generally ants. We've had a much wetter than usual spring and when we started seeing ants again, we called Valor. It wasn't our usual contract appointment, but nonetheless we explained our ant problem and they responded with a courtesy service the next day. Next day service is exceedingly rare. Their employee, Reuben arrived spot-on the time we were told to expect him. He said something that really struck me as premier customer service when he said, no matter that we sprayed in March, I am here to do whatever is needed to control your pest issues. His friendliness, professionalism and knowledge of the products he was using were impressive. He listened intently and asked questions while I walked him around the trouble areas and then he went to work. This young man is an outstanding ambassador for Valor Pest specifically and a credit to the pest control industry in general. My wife and I will be singing the praises of Valor Pest Control for years to come

Have used Arrow for several years. Always impressed with the inspections and service. Would highly…read morerecommend!

I had surgery on my hand on December 27, 2023? and I was unable to move my hand for 6 weeks to pick…read moreup Christmas decorations. I asked to be waited a few extra weeks in January 2024 to recover and be able to move my hand to pick up my decorations. I did not think it would be considered canceling. I believed that my health was more important than an established policy with rules. In March, I received a message from the person who was coming to my house to give me the services that had a baby and could not come and I told her no problem I consider that his family was more important. Then on November 26 it was my turn for service and I had to travel on the 20th to Florida to celebrate Thanksgiving. Because I did not receive services on November again the manager cancelled the account without prior notice, without communicating with me, a letter or a call. I was waiting for the service this morning and I saw that they did not come. I text them and they told me that the account was closed because it had already been three times that I had not received services and there were three cancellations and their policy is very strict in complying with them. I see that as a lack of respect and consideration after having been a loyal customer who paid monthly for services.. Being a business person, I will never recommend them. I believe that people's lives are more important than a policy. I do not give money to someone who does not appreciate and value me as a loyal customer. I paid them for 9 months of the year 2024 and for three services that they did not give me and it was not a cancellation, it simply was not possible. Those days they closed the account. That shows that for them money is more important than the lives of other human beings.

Subject: Urgent Request to Cancel Orkin Service and Stop Improper Billing…read more To Whom It May Concern, I am writing to formally request the immediate cancellation of my Orkin service and to dispute the charges that have been repeatedly applied despite my attempts to cancel. For several months, I have tried in good faith to cancel my service through the Franklin, NC Orkin office located at 120 West Palmer St., Franklin, NC 28734 (phone: 828‑687‑3810). Each time I call, no one answers, and the call rolls over to the Anderson, SC office. Every month, I explain that I want to cancel. Each time, I am told that I will still be charged for the current month--even though no service has been provided--and that I must wait until after receiving service and then cancel before the 21st of the month. I have followed these instructions twice, yet my service has still not been canceled. Today, when I attempted again to cancel, I was told that canceling now would result in a $128 charge, but if I receive service, the billing will continue. In other words, I am being told I will be billed whether I receive service or not. This is unacceptable. I am requesting the following: - Immediate cancellation of my Orkin service. - No further billing of any kind. - Removal of charges for services that were never provided. At this point, the continued billing feels like a cancellation fee disguised as monthly service charges, and I do not consent to paying for services I did not receive. Please confirm in writing that my account is canceled and that no additional charges will be applied. Thank you for your prompt attention to this matter.

They were helpful, knowledgeable, and quick! They listened to our concerns and gave us a quote,…read morethen they came out when it was most convenient for us. They sprayed our apartment for fleas, and it worked like a charm! Their 30-day guarantee is great for peace of mind, because we know if we see any fleas at all within that time that they'll come back free of charge. Great price and great service. I would definitely recommend them for your pest control needs!

We called Terminix in Franklin NC to help us with a large hornets nest and a wasp nest. Brian…read moreanswered promptly and professionally and told us he would be dispatching our call to Isaac who handles our area which is 45 minutes away. Isaac called back quickly and said he'd be out today at 4:30PM. He was prompt, explained what he would be doing, and took care of it. He even went around our house knocking down exterior spider webs even though we didn't commit to a pest control contract. And, he came by the next morning and removed the dead nest. We definitely recommend these guys!

Used them for the CL100 inspection on my new house. Had some questions and they were super…read moreresponsive and quick to call me back and answer all of my questions. Great company with great people. Highly recommend

Scouts pest control Recently completed a full encapsulation…read morewith a dehumidifier installed in our Crawlspace. We would highly recommend Scotts pest control to anyone looking to have their crawlspace encapsulated. we did our due diligence by getting estimates from 4 reputable companies. Scout's offered the best overall service and products, they removed the old 6 mil plastic vapor barrier and small debris and hauled it all away, raked and smoothed out the ground to provide the optimal surface for the vapor barrier, wrapped all of the piers with vapor barrier, installed "Bora-Foam" insulation board (termite repellenting) to the exterior foundation walls, proactively installed radon mitigation piping stubbed out and capped just above the vapor barrier and installed an "April Aire" dehumidifier (on its own dedicated electrical circuit) and it's so quiet we cannot hear it running from inside the house. They also did a proactive termite treatment around the entire foundation of the house. Kenny had a team 4 people working in the crawlspace a few days, other days 3 but not less than 2 all other days for almost 2 weeks. We are very happy with the work that they did.

Awful service We have been with them since they opened over…read more15 years ago. We needed help immediately and they could not provide. For being one of their first and loyal customers, they treated us inappropriately.

We've had Nick do our quarterly pest control several times. He calls when he's on his way and he is…read morevery courteous and does a great job! I've had all good experiences from the times I've called the office, to quarterly pest control, and termite bait station inspections. I recommend Gilstrap and Nick for service!

Excellent service, honest, reasonably priced family run business. I am a realtor and use them…read morepersonally & frequently for termite inspections fir clients. Always responsive and very nice.