Crap customer service. I put an order in through the website, 8 days ago, if you call you get to…read morehold for 15-20 minutes every time. In any case, no delivery, so I call and hold 19 minutes, she answers and no record of an order. They provide crap customer service, push you to order online, then it doesn't work.

I have called for two months and no one ever answer phones…read more No all of a sudden I get a text message they put in a 108 gallons no phone call just did it. I was on will call with Freeman Gas. Superior all of a sudden decides to answer the phone after they fill my tank. I had called a local company to swap out tank and now I have a full tank. Nightmare is for sure. Sorry way to run a company.

The fireman was out of town on my first contact, but he did get back in touch quickly. We setup a…read moredate for them to repair the gas fire starter in my log burning fireplace. They showed up on time and did a great job. The price for the repair was very reasonable.

I called this wonderful man on a Friday evening late. My frig and freezer went out and he was not…read moreable to come as this is not his specialty. He walked me through options that were more in my budget and gave me a place to go and a contact there. If this is the way he treats is customers you will be pleased to use his service,

I had A very come for the second time both times have been emergency calls he came the same day and…read morewas able to this time give me a quote on making the repairs needed prices have been more than fair

From the owner: Locally owned and operated out of the beautiful mountains of Western North Carolina. Small jobs to…read morebig jobs A Step Above Plumbing will take them all. We also can find the hard to find small drips that most companies would give up on looking for if you have a issue feel free to reach out and schedule your appointment we look forward to meeting you

This company is first rate! Knowledgeable, friendly, & professional. Showed up early for the…read moreappointment ready to do the job & the price was below big box plumbers. I will most definitely use Pro State Plumbing from now on & would highly recommend you give him try....

From the owner: Plumbing Contractor in business 26 years. You Always Get The Owner. Integrity and First Class…read moreCraftsmanship

Dispatcher is extremely RUDE!!! She was very short and said NO appts. after 5pm even after I was…read moretold by another employee that they could help me.

We've used their services in the past and have been pleased with the service even though they…read moreseemed a bit high in price. So, rather than take a chance on someone new we set an appointment to have a faucet installed in the kitchen due to having new countertops installed. They were prompt, completed the job in a timely fashion, the young man was very pleasant however, the price was beyond unreasonable. They did have to amend the pvc into the house but we supplied the faucet. The total was $815.00!!! We were charged over $300.00 just for new sink drainer baskets, over $200.00 just for installation of the faucet which we provided and the remainder was for amending the pvc! We WILL NOT be using their services again. They maybe Christians but their pricing sure doesn't reflect that!!

I hired this company to remove my vanity and toilet so new tilework could be installed in my…read morebathroom. I also had them repair an outdoor hose bib that was damaged by frost. We had confirmed a specific time for their arrival, and I had carpenters standing by so they could close up the wall after the plumbing repair. Unfortunately, the plumbers were running late. I kept getting told they were "on their way," so my carpenters waited around for hours. In the end, they showed up nearly 4 hours late, and my carpenters had already left. Because of that delay, the carpenters had to improvise and return on another day, which affected the quality of the siding repair -- it didn't turn out as clean as it could have if the plumbers had arrived on time and worked with my carpenters. During the hose bib repair, Jimmy suggested that I install a bleeder valves for my outdoor shower line, which I agreed to -- but it was never done. I paid them in full to return and reinstall the vanity and toilet after the tilework was finished. When they completed that job, I discovered the toilet wasn't properly secured to the flange and moved when used. I texted Jimmy, who said he would come back to fix it, but after asking a second time and being ignored, I ended up purchasing a tool and tightening it myself. After spending $800, I was expecting better service. This is a vacation home, so I wasn't there in person and had to rely on their professionalism -- which, unfortunately, was lacking. While I've had worse experiences with contractors in the area, this one certainly didn't make my good list. I would not hire them again.

They put in a drainage system and left it open. I called and texted them every day for three weeks…read more They would lie and say they were coming out but never showed up. As of today 07/09/24. I'm having to pay someone else to take care of there left over unfinished work!!!! So hire them at your risk!!!!