We had a sales girl her name is Skyler Dante, top sales girl we've ever experienced being at Carmax…read morefor the third time. first two sales people were terrible. This girl was right through the process. I'd give her 10 stars but you can only get five I recommend you request the sales girl if you're looking to buy at Carmax in Henrietta.

I ordered a vehicle from CarMax on May 15 with an estimated delivery date of June 8. Shipping…read moreproblems delayed its arrival until June 23, but the delay itself was only part of the issue. Throughout the transfer, there was very little transparency. I received conflicting status updates depending on whether I spoke with the local store or CarMax corporate, and reaching someone at the store was extremely difficult. I was eventually told that the vehicle arrived at the transfer location with a dead battery, was jumped improperly, which blew the fuse. When I finally picked it up, the exterior was also dirty. CarMax waived the shipping fee, which was appreciated. However, if this had not been an uncommon combination of model, mileage, and color, I would have canceled the purchase. Now, more than two months after buying the vehicle, the title application is still pending with the New York DMV. My lender has notified me that it has not received the title or evidence of a perfected lien and may place my loan in default and begin charging the default interest rate if the issue is not resolved by its deadline. I am once again spending considerable time tracking down information and trying to resolve a problem that should have been handled as part of the purchase. Between the transfer experience, poor communication, condition at pickup, and now the unresolved title issue, this has been far more frustrating and time-consuming than I expected from CarMax.

Selma and Giovanni help my fiancé and I out yesterday with purchasing a car and I can't recommend…read morethis dealership enough. They were so kind and helpful, not to mention the atmosphere of their business felt so professional yet like going to family for help. I didn't expect to get a car anytime soon with all the different dealerships and online sellers Thursday morning but by Friday afternoon, the car we were looking at was ours(and at a really great price ! Also thank you for the shirts, we will def represent your business proudly).Thank you guys so much again, I wish you guys the best!

Coming from owning and operating a family run small business, I would recommend Balkan Motors…read more Justin and his team were extremely friendly, courteous, and responsive. They made purchasing a vehicle out of state extremely easy and painless. They answered all my questions, provided prompt pictures and videos, even picked me up from the airport and were ready to complete the transaction upon my arrival. I drove the car approximately 900 miles back home with zero issues and I can attest they have quality cars in their inventory. They followed through to make sure I was happy with my purchase. The level of customer service is top notch.

Amazing experience, Matt is an impeccable, down to earth salesman, who made the whole experience…read moreeasy, and comfortable, he is very knowledgeable, which helped instill confidence in the decision to purchase from them. And Andrew is also pleasant, and approachable, and really the whole team seems great! Never once did anyone come across as pushy or pressuring, and the whole process was relatively quick, and painless. They really put in the work to do their best to get you where you're looking to be financially. Ridgeview was the first stop, went to one other lot after, got bad vibes, and It was basically, "let's just go back to Ridgeview, and see what else they have." Vibes are important!! Especially when youre making such a big purchase!!! Ridgeview passed the vibe check immediately, we just weren't in love with the first car we checked out there, great car, solid, just didn't check all of our boxes. But, the experience we had there was so positive, and welcoming, we were going to go test drive that one again, until we found a different car on their lot. Literally could not speak more highly of them. Thank You Matt, and the whole Ridgeview team!!!

I would like to start by saying it was one of the most enjoyable experiences I've ever had…read morepurchasing something. Matt was patient, informative and thorough. I would highly recommend Ridgeview motors in Spencerport.New York to anyone looking for a car. I know I will not go anywhere else. Sincerely yours Kim Huther

Please.. do NOT purchase anything from this business. They sell lemons to people and are unwilling…read moreto take back and refund for their cars that break down after weeks. I purchased my first car from On Trac (Mike Underwood, GM) and he has made it clear that they will not take back the vehicle. I guess they prefer to have customers never return as well as being okay with screwing people over. The EPA & Channel 10 news have been contacted and Channel 10 is already ready to build a story.

Over time the way you do business, can either be better or worse. I feel that some things are…read morerushed when it comes to getting your money. On the other hand, some things they take their time in doing. Now, I disagree with not fully making sure a vehicle is all set to go; especially for safety reasons. It's not good to give the customer the "run around", when you have promised them you would take care of it. Furthermore, don't advertise something on a vehicle, if the feature does not work and you are not willing to fix it. Your a used car lot, that's a bit crammed. Dude, be honest, if it's mediocre or a peace of crap; okay then.

Trey was a good communicator and made the car buying experience tolerable and quick by focusing on…read moremy goals. Thank you!

I went to North Coast Auto looking for a truck to tow a recently purchased travel trailer. Jared…read morewas awesome. He walked me through the process of trading in my truck and showed me the process car dealers use. He gave me what I asked for my trade and knocked a bit off the truck I was looking to purchase without me asking for it. There was a small problem with the steering wheel display controls and they fixed it without hesitation! I highly recommend North Coast Auto!

Actually nice and understanding! The previous negative remarks must be before they corrected them…read more Helped me out and got me a plan to pay for my repairs.

Kaya was great! It was such a breath of fresh air since talking to car salespeople can be so…read morestressful because it can feel very pushy and they're always trying to make you buy more - but Kaya was so nice and direct, it felt more like having a conversation with a friend. We had already test driven the car and knew which model and trim that we wanted and she was very honest and understanding of our position. We were very appreciative that she was willing to work with us and we were able to reach a deal in about 30 mins, definitely the easiest/best experience I've ever had buying a car. 10/10 would recommend, ask for Kaya!

Andrew is very kind and honest right from the start. Hes got a nice selection of vehicles and…read moretrucks as well. If your looking for a reliable vehicle or truck he will do his best to get you approved.

Sold me a total dud. Spent 9k on a car that crapped out only one year after I bought it. It ended…read moreup needing 4K worth of work done to it. They'll just say "We sell the cars as is!" to avoid any responsibility whatsoever. What do they care if they're profiting off your misery? Do yourself a favor and avoid this place for used cars! Good luck Rochester.

I'm new to the area and had no idea where to go when my tire was punctured. A friend recommended…read moreJoe's On Your Side Auto. I called that day and they said I could come right over-fixed my flat for $20 and did an excellent (much-needed) check-up on my car. A friendly and trustworthy shop worth the drive to Gates. I'll be going here for all my inspections and auto work from now on.

I bought a 2023 used car here in January 2026. After I got it, I was ill for several weeks. I…read morepicked it up just as they were closing. I'd looked at a tire and saw Hankook. i thought ok, it's got good tires. When I finally had a chance to drive it in snowy weather, it didn't handle well for an AWD car. I looked closer at the tires. it has 3 different tire brands on it! an AWD car should have the same 4 tires. when I called & asked for the manager by name, he was busy. so I left a message. said how the tires were different brands. because it was 3 weeks past the 30 day window, they could/would do nothing for me. even though I'd been sick. this is what the sales guy who answered the phone told me. the mgr never called back.they knew I am disabled. didn't matter. when I got the car, it didn't have front floor mats either. I had to buy those. I was supposed to get 3 mos of Sirius/Xm. never got that. they also lied about the warranty. I emailed their corporate office. no response. They will say anything to get the sale. Hound you by text and phone. if you have a problem, though, too bad. Don't buy from them. EDIT 5/19/26 - I already emailed Enterprise and got no response. And the link provided below just sends me to a generic enterprise page with all their 800 numbers. I called the car sales number & got a phone tree with 3 questions. Since I wasn't calling about any of the 3 automated questions, i got nowhere. I called the Rental service line and she had no way for me to contact corporate. Do not buy from them. What a disappointment.

I bought a Chevy Malibu 2022 still listed on website! Brought it to my mechanic, total mess!!…read more Was in accident which was not reported. The whole front end was fixed poorly!!! A hole in the windshield wiper fluid, the air conditioner would have run out of Freon in a week! It would broke down! Lemon!!! Returned it and was there from 9am til 4:30!! Will NEVER go there again!!!!!!

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.