Why did I think buying a car from this business would be a good idea. It was a bad idea, so if…read moreyou're thinking of getting a used car, find out where this place is and then drive right past it to any other place. However you can slow down long enough to throw some rotten tomatoes because it would be the highest quality thing on the lot.

BELOW ZERO....... RUN! Their website has five stars with one…read morecustomer; however, their service from researching is really one start. I wish I had done so prior. DO YOUR RESEARCH! I waited 2 weeks, (3 weeks total) to get updates on one of their vehicles. Only to have been give the run around. The brakes and rotors need to be changed. Long story short, my text messages back & forth really had nothing to do with "the brakes & rotors". Here I am feeling sorry for the "sick" brother. Being my truthful, nice self only to get burned. Do your homework:1288 Scottsville Rd Rochester, NY 14624)

In the process of filing lemon law, had car for 1 month they have fixed same problem 5 times. Long…read morestory short nothing actually got fixed and now our engine has blown. NEVER EVER BUY ANYTHING FROM THEM.

This place is absolutely terrible. I went in to look at two cars and said I would like one of them…read more They said no problem, I'll put in the paperwork today. 3 days later I come back and ask them what's going on. They said they sold the car I wanted because they thought I wanted the one that was more expensive and had more miles they also said that they just put the papers in the day before which was 2 days later from what they had said. Now I let this slide because I wanted a car. Came back 4 days later to find out that I needed a cosigner which hey definitely could've called to tel me about. I got a cosigner and everything was supposed to be ready to go. Said they would put it in again got approved. Waited a week and no call. I came back again and said what was going on. They said I can get it the next day early in the morning we have to just slap a sticker in it and the guy that does that isn't here. I came back as soon as they opened and they told me I couldn't get it because the battery had died and they needed to fix it up but I had to go to work and by time I'd be there they'd be closed. The saleswoman said she would be there until 7:30 so I could get it. I came at 6:40 and i Saw someone run inside the back. Called them about 20 times to let them know that I was here and still no response. I looked online and there's hours on The day I have off so I am here now and even though there is hours listed no one is here. I am thoroughly annoyed with this whole process and they have lost their sale. If you want a car, do not buy one here.

Just bought a 2008 Subaru Legacy at a fair price on Friday. As I reached my house, the brakes made…read morea squeaking sound when gently applying the brakes. I called Clar Hagen and they were prompt and asked me to come back. I had an appointment to go to Victor so I couldn't stay there long. I requested to return the car on Monday. On Monday, they worked on the vehicle and put brand new brakes as well as reinspecting everything again. They took the whole brake/rotors/calipers completely off and went the extra mile. I am very impressed and will more than likely buy from them again when my youngest daughter gets her driver's license. Thank you Clar Hagen Auto!

I recently purchased a 2008 Subaru for my daughter who is in college. John Fuino in sales was very…read morepatient, helpful, non-pressuring and professional in the entire process and took care of all necessary details. When an undetected issue showed up days later, both John and the business owner, Wade, were immediately responsive (even though it was a Sunday), replaced the part at no charge, and even gave my daughter a very nice loaner so that she could get back to school. They then delivered her new car to her when it was repaired so that she would not miss any classes! I was honestly amazed at the high level of personal service and would highly recommend Clar Hagen to anyone who is looking for a car!

Thank you so much jove its been 2 years since I brought my Mazda from you which I love so much ​I…read morewent everywhere trying to find a vehicle but it didn't work out something kept telling me to come back and purchase something from you and I made the right choice​haven't had no issues at all I just really thank you for everything​ so if anybody is looking for something nice very professional and knows how to treat his customers​ go there very good people and you will get your money worth and you won't regret it

After much research and a few spreadsheets, I went to Daskal Auto/Sales division to buy a new used…read morecar. The lot is super small, only 6-7 cars on hand, but they had one in particular that I wanted. It was easy to take a test, just showed my ID to Jove and he gave me the keys. Everything in the vehicle checked out, the car fax (provided by dealer) looked good, and I wanted to move forward with negotiating a good purchase price. Jove was reasonably, as was I, I showed him the price I wanted "out the door". I offered an old 2002 BMW as a trade-in and he met my price. I am 45 years old, have bought all my other car from private parties and this was the first time I ever bought a car from a lot. If all lots were as reasonable and fair as Jove, car salesmen wouldn't have such a bad reputation. Thanks Jove!

I bought a 2006 Acura MDX from them in February And 9…read moremonths later the motor blew up They never tuned up the car and didn't change the heating coil NEVER buy a car from them They will RIP you off !!

I really liked South Ave Auto when I started going there. Pragmatic, flexible, generally good…read morenatured people. Then something happened in October after a $2K+ repair; their subsequent decisions showed either their true colors or their utter decline in commitment to their customers. I should say first off that a couple of their employees were amazing throughout and deserve to run their own business or at least work for someone better. The job was to pass inspection and change O2 sensors that were triggering a check engine light. Upon inspecting they also required a water pump, brake booster, link pins and a wheel bearing. The car was otherwise in great shape and 1/2 the miles on it as my previous RAV4 and I trusted the shop so I had them do all of it at once. When I got the car back on a Friday it began misfiring within a few miles. I panicked because it was Saturday and I had to drive to NYC for work. Luckily Jessi was monitoring their FB page and was nice enough to come out and help diagnose what happened. Turns out the mechanic who did the job didn't properly attach the hose back to the brake booster and it sucked in air all through the system. They fixed the hose right there and I was off with the advice that if it misfires again that I should replace the spark plugs. Low and behold it did later that day but it was Saturday night so I spend hours replacing them myself. The car worked but still stalled sometimes when accelerating from stop and felt wobbly at high speeds. I drove back up to South Ave Auto to have them diagnose it and the mechanic there lifted the car up and checked the codes but couldn't tell what was wrong. They sent me over to the Elmwood shop where Jessi (again) took one look and knew it also needed a new ignition coil. I replaced that myself and it seemed better for awhile but not back to how it was before. A month passed. It stopped wobbling at high speeds but my LF tire (of less than 2yrs) was going flat. It looked fine from the outside so I just put more air in. Two weeks ago it went dead flat on the highway. Turns out it was totally misaligned and wearing from the inside out. Luckily I found a reputable open on Saturday who ended up having to do almost $1K in work and put two new tires on the car just to make it safe and make up for the bad job from South Ave. Another LF wheel bearing, a proper alignment and balance (which they allege South Ave likely neglected), LF brakes and pads (because they said South Ave forgot to put the hardware back on), LF rotor (which they said was likely from the misaligned wheel and pad), and another engine and sensor check to again clear the codes. Even as I write this I'm looking at maybe having to also replace the whole spindle knuckle because of the damage done by pressing the original bearing too hard. Here's where it gets sad. I approached Wade with these issues and his first response was "well we fired the mechanic, what else can we do?" When I told him that the new shop let me keep the bad wheel bearing and showed him all the pictures I took he then said "Well we'll refund you the wheel bearing but you can't prove all the other problems were our fault" (glossing over the cost and time of me learning how to change spark plugs and ignition coils on my own on the fly) "But if you bring us the bad bearing we'll refund you that". At that point I felt like he was ready to let me sue him. I told him I would never expect to make my car perfect again, but at least respect the thousands of dollars I'd put into his shop over 2 cars and 8 years to ensure that I at least have a safe car to drive. If they had admitted fault and offered to scrutinize all the area involved, I might have let them. But besides Jessi nobody seemed to care too much about their mistakes. So when I finally did go return the bearing, the poor attitude turned indignant rage I got from the owner, simply for confronting him with asking for what he'd agreed to repay ($315) along with my continued dismay over the uncertainty of its safety, would never make me want to let them touch mine or any car again. At that point, out of sheer frustration at his indifference, I called him an asshole as I left. So of course he ran after me in his lot and harassed me, claimed he was going to cancel the check, and briefly blocked me from leaving. Oh and called me on the phone after to repeat himself. It's petty and sad and I'm so glad I at hopefully won't have to hear from him again. TL;DR: They wouldn't fix or fully reimburse a really bad job and left me with an unsafe car that I'm still paying to fix months later.

Hector did a great job with my move-out deep clean…read more He was very fast and responsive with the quote. On the day of the clean, his crew went above and beyond. They were incredibly respectful, efficient, and professional. They did a spectacular job and were able to get all the tough stains out of my carpet.

The reply seemed in order and reasonable. Further detail needed to discuss. Setting up a phone…read morecall

Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

Had a remote start put into my Subaru. From the very first phone call to picking up my vehicle the…read morestaff at Tims Trim were outstanding. Jacob explained everthing in detail and answered any questions I had. Never felt rushed, and my vehicle was done in a timely fashion. What an upbeat friendly staff! A pleasure doing business with them. I highly recommend them! Pat C