Great place to get physical therapy. The PT's do an amazing job. I've been a cna here 15 years and…read moreI love what I do, I care about our residents and I really enjoy watching them regain their strength and independence. It make every minute worth the work. ​

My mother was transferred to Smith Crossing for rehab after being hospitalized due to a fracture of…read moreher upper arm. Two days after she arrived, she was left unattended on the toilet and fell off the toilet and had to go to the ER. She became dehydrated while she was at Smith Crossing, which was confirmed by urinalysis. She tested positive for a UTI while at Smith Crossing but was not treated for it. I asked several times to speak with the attending doctor or nurse practitioner about the UTI and dehydration and was told they would call me but they never did. My mother has significantly declined while in their care and I believe it is due to the neglect, dehydration, and untreated UTI that she experienced at Smith crossing. Two days before she broke her arm, she walked around shopping with me for over an hour and now she can hardly walk 40 feet. Please do not send your loved ones here if they are unable to advocate for themselves. It may be beautiful on the outside, but the actual care is atrocious.

NIGHTMARE AT PORTER PLACE As a nurse for 20 years, I must…read moreadmit that Porter Place is the most poorly ran facility I have ever encountered. I refuse to allow another family to go through what my mother and I experienced at Porter Place without A WARNING. My mother WENT THROUGH HELL and dealing with the staff took up so much of my time and effort as a nurse and her Advocate that I felt as if I worked at the facility. ADMINISTRATORS AND LACK OF OVERSIGHT: The top administrators, the executive director, Yosanne W.; the director of nursing, Kathyrn P.; and the ADON, Charli M. are not committed to providing quality care, nor do they have the experience and knowledge of what that actually looks like. I know this because after numerous complaints on the lack of quality care my mother was receiving, the subpar care continued over a period of months. After I placed a camera into my mother's room, I found out that the lack of care was worse than I thought. The caregivers were not even providing basic care to my mom. They were not cueing or assisting her with her morning ADLs - washing her face or brushing her teeth. Oftentimes she was not receiving her showers or even asked if she wanted one. I was nice enough to label my mother's dresser drawers to make it easy for the staff to help Mom get dressed in the morning. Yet, some caregivers omitted her bra, wig and some days her socks. When I repeatedly mentioned this to the DON, her response to me was, "Well, I have relayed this information to the staff, it is on them to follow through!" Say what?!? You mean to tell me that a person can come here, and get paid for not doing their job? Of course, I received no response. I have also witnessed the caregiver staff walk around with ear pods in their ear, listening to music, talking on the phone, arguing and cursing to whomever is on the phone while working. I have had to tell one young lady to turn her music off as she had it blaring on her phone while trying to help get my mother dressed. HIGH TURNOVER ALERT: The staff turnover rate is extremely high. As a nurse who has managed a facility myself, huge staff turnover is a telltale sign that something is wrong with the administration. My mother lived at Porter Place for 14 months and 90% of the staff has changed multiple times, including the top administrators mentioned above. Yosanne and Kathyrn are new and Charli recently left the facility. This very expensive facility will hire anyone off the street to work as a caregiver, mostly "unqualified and with no experience." In fact, Porter Place does not require their caregivers to be Certified Nursing Assistants (CNAs) which is ridiculous. Families pay a premium for their loved one's care and they hire high school grads and other young people with no experience and provide them with 3 days of "on computer" training to take care of our loved ones. Dementia/Alzheimer's residents require specialized care from employees who are specifically trained to handle different types of behaviors; and, who are capable of patience and professionalism. Most of the nurses are new LPN grads and PRN or as needed nurses. The few good nurses they had when we first moved in, left. When asked why did they leave, their response was they could not take it anymore. The top administrators' haphazard way of running a facility is bound to run the best employees away. PLEASE BE ADVISED: Porter is very expensive as they have multiple levels of care. If families are paying $8,000 - $10,000 a month, we deserve to have qualified and vetted personnel working with our loved ones. I found out through another nurse that Porter Place doesn't even bother to check references of their newly hired staff. She was hired on the same day as her interview. This is one of the reasons for the huge staff turnover. They will hire anyone who needs a job and when that person finds something better, they quit. LACK OF CONTINUITY: Every morning, my mother had a different caregiver in her room. There is no continuity of care and to make it worse, the regional manager, Nick T. told me it doesn't matter because they have dementia. LEVELS OF CARE OR A HOLE IN YOUR POCKET? Porter will accept your loved one at a lower level of care to get you moved in, and in a few months, they will go up on the level of care claiming that your loved one is requiring more of their staffs' time. They use a point system. The more points the more money and it is all subjective as the ADON or DON decides how many points to give your loved one. It does not mean more staff is on the schedule, only that your loved one requires more attention or redirection. For example, your loved one may have to be told to come and eat dinner 3-4 times as opposed to one time. They will use any excuse to charge more money. The point system is designed to nickel and dime you into the poor house. I will try to continue my review.

Below you will see my previous review of Porter Place before Tamika, Laporsha and Charli left…read more Since their departure, this place has turned to garbage. I loved this place for my mom before. She had exceptional care from so many and all management and staff knew her and me. Now you walk in and it's like night and day. There are still some phenomenal staff who should not go unappreciated (Bre, Porcha, Dell, Mercedes, Alexis, Dawn, Tamika, Mariah, Kiana, Keesha, Aneidra, Jomiece, Brittany, John - spelling could be wrong and I apologize). These people will go above and beyond. As far as the others - it's a paycheck and their behavior shows that. They don't care about the residents or the family members. My Mom was on hospice and her final days there were miserable for her and me. I spent day and night to be with her. The lack of compassion and humanity is overwhelming. The lack of professionalism is mind blowing. "Attitude reflects leadership" and let me tell you from personal experience, it shows! I would never recommend this place to anyone and it's heartbreaking because this place used to be a place of peace for me, knowing my Mom was so well taken care of. It changed. It showed. I hope they learn from this and make the appropriate changes for the resident's sake and their families. Original post...how things changed..... Where do I begin on how incredible this place is. My Mom started to decline and I had to make a tough decision on what to do next. I met with Kelly to go over options and tour the facility and attended a free support group for families at the facility. It was a perfect match from day one with Kelly, Brittany up front (now promoted), and meeting with Tamika during our in home assessment. I cannot say enough about Nurses Bri, Keesha and Aneidra. Porsha is a gold star who is always there; whether on a unit or up front. Dawn up front is my son's favorite person to see and she always has a special treat for him. Tori has gone out of her way to make my Mom comfortable on numerous occasions and Danielle (god love her) always ensures my Mom's room is clean and picked up. Those not named are such as special as the others but I'd be writing all day. If you're looking for a place where staff truly care - this is it. Also, Laporsha - thank you for stepping up into your head role. You're killin it!

What a terrific organization. I needed someone for my husband. They sent Igor, and he's been…read morewonderful. He's a certified cna. He treats my husband with dignity and respect, explaining everything along the way. And he's willing to do anything needed around our condo. Highly recommended. John Fitzgerald

Through this agency, my family had the wonderful opportunity to meet a true angel who cares for my…read moreMother with kind hands and a full heart. The agency is terrific to work with. We are more than pleased and grateful to have found Friendly Home Care.

Called many agencies to find care for my father. After speaking to Brad, I knew I found the right…read morefit! They took care of everything, and kept in constant communication with me if there were any issues. Highly recommend them!

I am writing to thank Agnes Scurek, caregiver employed through Home Instead in Palos Heights, Il.,…read morefor her superior services in every realm from caring for my husband with early onset dementia to her delicious cooking, to her immaculate cleaning. We consider ourselves blessed and grateful to be in her caring hands. Five plus stars!!!!!

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

A family member currently has a caregiver employed with this agency and we could not be more…read morepleased. Everything about our experience has been positive, beginning with our contact with the agency while searching for a caregiver. The caregiver is responsible and provides outstanding care for our family member. Highly recommended!

SVETLANA ROSHASS is a very BAD manager! I can't believe this mean and rude woman still work…read morethere? Svetlana Roshass works in Best In Home Service in 910 Skokie Blvd in Northbrook, IL 60062. Svetlana Roshass works as a manager in this place. I am talking about this MEAN Russian woman with red face and blond hair. My Mother and I had a question. We asked Svetlana Roshass to help us. Svetlana was arguing with us in Russian language. She was arguing with us the whole time we were there. Svetlana literally yelled at my poor Mother. Svetlana was rude and mean.Svetlana start yelling something in Russian language accusing my Mother that she does everything wrong, and this and that. Svetlana screamed at my Mother very loudly. My Mother is an elderly woman. My Mother gets very scared when someone is yelling at her. After we left, my Mother was shaking and crying. I had to take her to the nearest ER to see if she was okay. My Mother has a heart condition. I was very worried about my Mom. After this bad accident with Svetlana, I took my Mother to Emergency Room. This is very bad. This is Not the proper way to treat seniors in America. I will sue Best In-Home Service for what they did to my Mother. Something has to be done about this ASAP ! people like Svetlana can NOT work in the health field!