I used the Hyatt App so I can get a digital key and since my check in I still have not received it…read more They placed me on the 1st floor and I asked for a higher room. I requested for a higher lever and they told me due to Valentines Day no other rooms are cleaned even though it was after 3pm and I checked in saying I would be there at 1pm. Since I didn't want to wait a couple hours for the next available clean room I decided to keep the first level. To my surprise my room was located next to the back busy street of the hotel so I was able to hear every honk and loud car pass by. The location was perfect if you want to go so some quick shopping or grab a quick bite. It was an ok lobby lay out as well Unlike Hilton they do not offer complimentary waters. I wanted to get up and enjoy the complimentary breakfast but due to finding a roach in my shower later that night I will politely decline the breakfast. I usually stay at Hilton's but decided to give Hyatt a chance since it was slightly less expensive but I will definitely sticking to my Hilton hotels.

Decent hotel for the area and right off of 121. Beds and…read morepillows were comfortable and breakfast was decent. Wish there was more than one mirror in the rooms for those with multiple guests.

I've stayed at this Homewood Suites for an extended period, and it has been a great experience…read more The rooms are comfortable and well set up for longer stays, and the overall property is clean, quiet, and well maintained. It's a really solid option if you need a place that works both for relaxing and getting work done. What stands out most is the staff. Everyone has been consistently friendly and helpful, and there's a noticeable level of professionalism across the team. A special thank you to Julia in sales, who has been excellent to work with. She is responsive, thoughtful, and clearly cares about the guest experience. Also want to recognize Alejandra, who consistently goes above and beyond in every interaction--her attention and attitude really stand out. Overall, this has been a reliable, comfortable stay, and I would absolutely return.

We recently had our staycation here and I couldn't have been more comfortable. This hotel felt so…read morenew, inviting, and clean. The location was perfect for our staycation in the Colony/Plano and very close to all the Grandscape attractions. This hotel is also pet-friendly. We definitely plan on coming back in near future. Breakfast is included and parking is $5.

June 5, 2026 Subject: Formal Complaint Regarding Unresolved…read moreRoom Television Issue and Poor Guest Recovery To Whom It May Concern, I am writing to express my disappointment regarding my recent stay at Hampton Inn & Suites in The Colony, Texas. I arrived on June 4, 2026, at approximately 6:30 PM and was greeted by Courtney at the front desk. I would like to begin by recognizing Courtney for her excellent customer service. She was pleasant, professional, and made my check-in experience very welcoming. After entering my room, I sat down to unwind from the day and turned on the television, only to discover that there was no volume. Since I had received a welcome text from Courtney, I responded to inform her of the issue. She promptly replied and offered to come to the room to assist. Out of respect and personal comfort, as I was alone in the room, I declined having a young lady come to the room and appreciated her willingness to help. She advised that she would notify the next front desk representative of the issue. Unfortunately, I never received any follow-up that evening. The following morning, I visited the front desk and spoke with Luis. He immediately came to the room and attempted to troubleshoot the issue but was unable to resolve it. He informed me that maintenance would arrive around 9:00 AM and stated that he would add points to my account for the inconvenience. I explained that the television was important to me not only for entertainment but also as background noise and a way to decompress, particularly since I was working remotely from my hotel room. After waiting until approximately 10:30 AM without any update or visit from maintenance, I called the front desk and spoke with Omar. He apologized and assured me that someone would be sent within a few minutes. Approximately fifteen minutes later, Kenny from maintenance arrived and attempted several troubleshooting measures but was also unable to restore the television's audio. He then left to retrieve a replacement box and returned shortly thereafter. Despite spending additional time on the phone with technical support, the problem remained unresolved. At this point, my disappointment had turned into frustration. What concerns me most is not simply that the television malfunctioned, but rather the lack of effective guest recovery throughout the process. After multiple employees were unable to resolve the issue and after several hours of inconvenience, I was never offered a room change, a replacement television, or any meaningful alternative solution. Instead, I remained in a room with a known issue while maintenance continued unsuccessful troubleshooting efforts. I chose to stay at a Hilton property because I expect a higher standard of service and guest experience. This type of experience is not what I would anticipate from a Hilton-branded hotel. While I appreciate the courtesy shown by Courtney, Luis, Omar, and Kenny, the overall handling of the situation fell well below expectations. I would appreciate a review of this matter and a response regarding what corrective action will be taken, as well as what consideration will be extended for the significant inconvenience and disruption to my stay. Thank you for your time and attention to this matter. I look forward to hearing from management soon. Sincerely, Zachary Room 322

Location was perfect. I was here with a work group and we didn't have rental cars. We could walk…read moreacross the parking lot to several food options, including vegan friendly ones. The rooms were spacious and nice and the pillows were actually comfortable. This matters more than you'd imagine. The lobby area and breakfast were good as well but the biggest reason to stay is the service. Every person on staff was welcoming and helpful although I do need to call out one specific person. Omarr helped me out of a reservation pinch that I got myself into. He saved me from a big headache. I've got this location bookmarked for the next trip out this way.

This was our second stay at a Tru by Hilton. We picked this location for Worldspring, an outdoor…read morespa but the weather didn't cooperate. The hotel is easy to find, right off the highway with plenty of parking and across from Hyatt Place. We stayed on the top floor, pretty quiet and comfortable since it doesn't face the highway. Amenities include a gym and pool (didn't use it, too cold). Breakfast was pretty underwhelming, and the rooms are basic--think Spirit Airlines of hotels. Wifi and Netflix worked great though. Staff were friendly, but our ice packs ended up in the wrong freezer, so they weren't frozen the next day. Nice bonus: free coffee and tea in the lobby, plus a pool table for guests--fun touch. Convenient location near lots of restaurants and delivery options.

We've stayed here several times before and we've never experienced an experience like we had this…read morelast stay. Not sure if they changed management/owners but the service was horrible. Rooms weren't as clean.

A great tucked off location near Top Golf, World Springs, and Grandscape area. I feel nothing is…read morevery far from this location. You can hit all the main attractions and restaurants without driving a distance. I stayed here with a friend inside a two queen bed room. Check in was easy, and they offer free breakfast. The bed and pillows were very comfortable. The room took no time to get cold. I always like to check the AC and make sure the room has hot water to shower. We had no issues! We even asked the front desk for a late check out and they were able to accommodate for free. It's not the most fanciest hotel but it did its job since I only stayed for the weekend. The price was reasonable. If you're looking to stay in Plano for a quick getaway weekend near all the close attractions this is the place for you.

Very disappointing experience. The first red flag was the trash sitting outside the front entrance…read morewhen we arrived. We tried to give it the benefit of the doubt and went inside -- the lobby looked clean, so we decided to bring our luggage in. However, things quickly went downhill. When we got on the elevator, we noticed several dead roaches, which immediately made us uncomfortable. Once we reached the 3rd floor, there was no A/C at all in the hallway, making it feel hot and unpleasant. To make matters worse, the room door itself was visibly damaged. The final straw was the bathroom -- there was hair on the floor as if it had not been cleaned, and the bathtub had soap residue left behind from a previous guest. Overall, this hotel felt dirty and poorly maintained. Definitely not a pleasant stay.

Staybridge Suites Date: 04/17/2026…read moreRating: 1/5 We stayed at the Staybridge Suites recently and it was pretty disappointing overall. The whole place had a strong smell of weed that they tried to cover up with some heavy deodorizer or air freshener. There was a very long hair in our bed which was gross. The TV didn't work at all, and both elevators felt like furnaces -- super hot and uncomfortable. Breakfast was mostly a miss. The eggs had weird cheese inside that tasted bad, the potatoes were dry and bland, and the bacon was just... interesting (not in a good way). The only decent things were the bagels, cream cheese, cereal, juice, and milk. Everything else fell flat. Wouldn't recommend this location if you want a clean, comfortable, and well-maintained stay. One-star experience.

Time to try another hotel in the Frisco area. After checking rates and reviews we landed at…read moreStaybridge. I am not sure of the hotel's age. The lack of power outlets in the room, and dated furnishings hint that it has been around for a while. The rooms aren't quite as efficient as some of the newer hotels, specifically storage space (and power outlets). The building is well maintained. The front desk staff is fantastic, friendly and helpful. The breakfast bar layout is well-organized and well managed by the alert staff. This really helps to prevent traffic jams during the morning breakfast rush. Great food options. Fortunately, there wasn't a mob of twelve-year-old soccer players at the breakfast bar competing for the waffle maker. I wonder if it is always this calm on the weekends? It was nice this morning.

We went here for a girls staycation and I was not impressed…read more The good...the employees were great, very friendly and as helpful as they could be. The pool area was good and our server was super helpful the afternoon we were there. The bad....we checked into our adjoining rooms and they both had this weird smoke smell. We asked to be moved but they couldn't move us to different rooms. Someone came in and sprayed some air freshener instead. One of the adjoining doors was broken and wouldn't stay open so maintenance had to come fix that. The closet doors also would not close all the way so the light stayed on all night. The room was damp. When you woke up in the morning, everything and I mean everything, was cold and damp. Even my shoes. The duvets seemed like they hadn't been replaced since they opened. They were paper thin and all the feathers were clumped together and uncomfortable. On Friday and Saturday night they had a bar and snacks out, but once everyone checked out on Sunday it was like a ghost town. Sunday night there was no bartender at the bar, no snacks out and no water in the lobby. For the price I was very disappointed and would not recommend it. I only gave it 3 stars because of the staff.

We recently stayed at the Omni Frisco Hotel at The Star to celebrate my best friend's 50th…read morebirthday, and it was a phenomenal experience from start to finish. This is a gorgeous property in a fantastic location. Checking In & Perks If you aren't a member yet, definitely sign up before you arrive! Upon checking in, we were greeted with a complimentary drink and free WiFi. Karina handled our check-in and was absolutely wonderful--extremely amicable, professional, and the perfect example of excellent customer service. The Atmosphere & Unique Daily Themes One of the coolest features of this hotel is the daily theme hosted in the lobby: Day 1: A complimentary snack cart stocked with chips, candy, and water. Day 2: A fun trail mix station. A bourbon and burger event offered at a very reasonable cost. On our second day, we interacted with Rashad, who was also the absolute epitome of customer service. The staff here truly goes above and beyond. The Rooms & Amenities The rooms are incredibly large, spacious, and well-designed. Our room faced the mini-field at The Star adjacent to the hotel. Even though the hotel was completely at full capacity during our stay, the room was remarkably quiet. The soundproofing is top-notch. The bathroom was equally spacious. We did have one minor hiccup where a provided bath towel was visibly dirty, but the staff handled it flawlessly, immediately exchanging it for fresh linens the next morning. The pool area is beautiful, and both the bartenders and pool attendants were incredibly attentive and quick with their service. Dining & Events We spent some time at Neighbors, the on-site bar and restaurant, and sat on the patio to people-watch. There are also plenty of other great restaurants within short walking distance. As for the birthday celebration, the event space was stunning. The decor leading up to and outside of the ballroom was beautiful and incredibly well-executed. The event food and drinks were great overall; the only minor drawback was that the fries were a bit too salty, but the rest of the meal was delicious. A Special Highlight As an added bonus, Samuel L. Jackson was filming a spinoff of Tulsa King right when we arrived! Despite the production hustle and bustle, the hotel staff did a seamless job of accommodating regular guests and maintaining a premium experience. In closing, I highly recommend this property for its spacious rooms, stellar location, and a team that truly understands hospitality. We will definitely be back!

Stayed at this hotel while visiting for a wedding. The…read morestaff at the reception desk was friendly and welcoming. They offer complimentary water and cookies. There is a spacious area in the lobby to lounge. The bistro is open for breakfast and in the evening. Overall the hotel was clean. We booked a king bed room. It was spacious and comfortable. The bed and pillows were comfortable. Big comfy couch as well with an ottoman. There was a mini refrigerator tucked away. Truly liked the design of the room. One of the best I've seen.

Not all Marriotts are created equal. This place was friendly from the time we walked in. They paid…read moreattention to our request prior to check-in. Everything was spot on as expected. Hotel room, clean and accommodating.

Reasonable accommodations for a very good price. Room was well provisioned and surprisingly…read morecomfortable and quiet.

You have to pay a 200 deposit half of that goes to a cleaning fee and the other half you're…read moresupposed to get back if approved. There is some type of runaround they give the people instead of giving back $100 deposit. It's a lot of wordplay it's a lot of back-and-forth and yet the money never gets delivered to the person. Frankly, it sounds like to me. The people in the office are keeping a deposit and just saying they gave it back when they did not. And why is it that you have to wait 30 days for a refund of that deposit this really sounds like taking advantage of the people that have to use these type of places. Is there system just that antiquated that there taking that long to do paperwork. This man makes lots of money and I'm talking about millions I believe because he has these places everywhere. Yet they do not have a computer system. Something is seriously sketchy and underhanded and not trustworthy about this business.

Notice the hotel has two electric car charging stations. Unfortunately, the two cars parked in…read morethose spaces were not electric cars. Therefore, the chargers were not being used. What is the procedure if a guest chooses this hotel because there are chargers, yet can't get to them?

The mini fridge never was cold even after adjustmen and making sure it was plugged in. The phone…read moredidn't work. The AC was weak as it took several hours to get it the room to a comfortable temp. I tossed and turned getting some of the worst sleep I've ever had on their stiff beds. We had to hook the TV to the internet before could watch anything. The staff didn't seem to care either of the 2 times that we talked to them about our issues the only pluses about the place was it was clean and the pool was properly cared for as in not over chlorinated!