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    Cambria Hotel Plano Frisco

    3.7 (48 reviews)
    ModerateHotels
    Open Open 24 hours

    Cambria Hotel Plano Frisco Photos

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    Frig, broken, missing knob.

    Positive: Great price (2 queen/$102), easy access, convenient location, easy checkin, lots of close parking, very clean/fresh. Interesting vertical plant wall and unique artistic pics. Negative: 1st room: broken refrigerator, no knob, not cold. Ok, that happens. Call clerk, she apologizes and says she'll move us. Ok. We're tired after a 5 hour drive but we go back down, re-explain we need a frig and get room #2 keys. Another broken frig, no knob, not cool. We had taken a pic to show clerk the missing knob (see pic) and she says that's the knob. Ok, humor us, we need a cold frig. Now she earns the "maybe" and 3 stars. Clerk: "Well I can try another room but we can't let you try every room in the hotel. When you enter them we're supposed to treat them as dirty and have to clean it again. This 3rd room is all I can let you try." My jaw dropped and I matched her rude tone saying "we don't want to TRY every room in the hotel, we only wanted 1 room with a working frig." We assure her if this room's frig is broken we're done. Room 3 frig works but the fun, vacation vibe was killed. When we go out, come back the clerk's cheery hello, welcome back is replaced by silence. The 1st pic shows the missing knob, rooms 1 & 2. 2nd pic is our 3rd room. At no point did the clerk offer us a free soda for our trouble or a discount or ask Housekeeping to check a room "that's not their job", etc.

    Clarice C.

    Hello,  At checkout I mentioned to the agent working the desk that my room had active black ants and a smell in the restroom from the sink water. They asked me to make sure I send an email.  I didn't ask to change rooms because Friday, after being up since 5am on my feet preparing a major educational conference and finally getting to my room after 10pm, I was too tired to think about moving or walk another step. For the restroom I kept the door closed.  Saturday same situation,  I left my room a little after 6am and didn't return until after 3pm, being on my feet running the conference as conference chair.   I've stayed at this hotel before and had a great experience and thought this would be a great host hotel for our conference.  This time around things weren't a positive memory/experience.

    Kate K.

    We stayed at the same hotel for many years for business several times a year and they just could never get everything fixed. We decided to take a chance on Cambria and could not have been more pleased. Vanessa sold the hotel when I called to ask a few questions. Beautiful room and IMPECCABLY clean! With difficulty coming out of lock downs and short staff this was not at all the case with everyone from the front desk, bartender to the housekeeping staff as we were graciously greeted and asked if we needed anything additional. This quality comes from the top and after speaking to manager to say what a wonderful quiet room we had and how pleased were we found out by her professional manner that the staff followed her lead. Everyone smiled and while that may not sound like a big deal, it is because it showed everyone was happy with their jobs and did them very well! Comfortable and tasteful room and felt very "at home" staying here. HIGHLY recommend!

    Amanda P.

    Arrived here mid week for a conference. We booked a room with two beds; I arrived around 11am. The man at the desk told me, rather apathetically, that I wouldn't be able to check into our room until 1pm, at the earliest. They were sold out the night before and couldn't possible turn over all the rooms any earlier. So I was left without being able to shower until then. Understandable, but still frustrating. When I was finally checked in, they gave us a one bed room instead of a two bed, and stated they were unable to change rooms until the following day. They did this without offering any sort of compensation, refund, etc. for the inconvenience. In addition, the one bed's bathroom door did not close due to the extensive water damage at the bottom of the door. The tissue box was stuffed so poorly that I couldn't remove any without ripping them, and the lamp on the desk wasn't working. The next day, they moved our belongings to our new room for us while we were out at our conference. The new room's pull out couch had no sheets on it, was rather filthy, and the water temperature in the shower was barely hot for the next three days. Also of note - There were many instances of the front desk not being manned and interactions with apathetic employees throughout the weekend. Breakfast isn't complimentary (~$12/person, if I recall correctly). Restaurant and bar open at 5pm, and closing times range until 10 or 11pm. I don't remember exactly. Decent location in walking distance of a lot of places.

    You will need this if the room next door is occupied.
    Edward M.

    I'll say I was quite impressed with this place until I went to bed, or tried to anyway. When my neighbors came to their room at 11:00 pm I heard every door open & close, every voice, every noise they made. I don't think they were yelling either but they were loud. Loud enough to keep me awake until they finally went to sleep. I guess this is why they have a couple of bottles of Sleep Sana sleep aid available for $2.99 in the room. Had this not been an issue I would have rated this place 4 possibly 5 stars. It was clean. The neighborhood was very nice. All of the shopping & restaurants near by are good options to visit if you don't want to eat here at the hotel. By the way I didn't have any meals available.

    Lisa G.

    This place was awesome customer service was great. The employee John that checked us in gave off a really good vibe! I was also pleased that he gave us a second floor-room normally when we get a room they always try to put us on the third or fourth floor I guess because we looked young‍. I do not know why they do this considering we are a very quite couple and we came here to relax. Anyway it's definitely worth the money$74. The place was clean and the bed was comfortable. Anytime I get a room the first thing I do is check the showers to make sure that the shower drain water goes out completely. Itwas so nice and clean. The gym was really nice and equip also,oh and they had a pool that looks really nice just make sure you go at a certain time it can get pretty crowded. I give this place five stars and would definitely be coming back considering I was well rested

    3:40 and rooms aren't ready!  Grrr
    Jeri W.

    Beautiful hotel. Room was large and comfortable. Restaurant was good. We were there for a concert but the hotel was crazy expensive for the shuttle. Uber was much cheaper.

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    Brian and his staff were extremely helpful and kind. I checked in with no problem and my room was perfect for my valentines stay!

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    Page 1 of 2

    Ask the Community - Cambria Hotel Plano Frisco

    Are the Tv's smart ( setup for Netflix, Hulu, etc ) in rooms?

    No, they are not smart

    View All 2 Questions

    Review Highlights - Cambria Hotel Plano Frisco

    Nora, Patric, and Daciana made me feel welcome when I arrived back from work every evening.

    Mentioned in 2 reviews

    Read more highlights

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    Renaissance Dallas at Plano Legacy West Hotel

    Renaissance Dallas at Plano Legacy West Hotel

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    $$$

    We stayed here in May 2026 for a stay vacation to get out of our house for a night. The hotel is…read moremodern and clean. All of the staff we encountered were pleasant and professional. They offer self park for $23 a night (May 2026) or valet for $45. We did self park. The lobby is very attractive and melds into the lounge area. We were greeted immediately at check in and the process was very easy. In terms of the room, our room (two queen beds) was definitely on the small size. It was functional but certainly one of the smallest rooms I have experienced in Dallas. The beds and pillows were very comfortable. The room was clean and the carpet was not stained. The shower had a very strong water flow and was a sufficient size for one person. Overall, it is a very nice hotel. There is lounge and restaurant. The pool was supposed to be heated but in May the water was cold. The pool area has a small bar but beer options are quite limited. The best thing about the hotel is its excellent location. You are literally steps from Legacy West with the row of seemingly endless eating and shopping options. Having parked in the hotel lot, there was no need to drive and fight for scarce parking along the street. The reason for 4 stars is that at night we could hear loud music. I am guessing it came from a nearby bar or restaurant. The noise was loud enough to notice but not so obnoxiously loud as to prevent sleep. Still, the preference would be for quiet.

    Do not take your family here for the Thanksgiving Buffet...unless you want to feel embarrassed and…read moreripped off!!! SUCH A SUB-PAR experience. They charged as though you're at a high end buffet, and it was such a rip off. Salty dried up and cold food is what you'll get to eat. It's also missing classic Thanksgiving fare. That's alongside empty plates of crumbs which make you wonder why they say they have a dessert table. There was nothing but a layer of soup on the bottom of the pot, and the waiter said he wouldn't refill it unless I really wanted it! I paid for the buffet, not for empty plates. They weren't refilling the food, and though our ticket was 12:45-2:15 pm, most of the food was eaten/empty/not refilled. Ugly, unappealing, and really kind of gross. It also makes you wonder how they get away with what they're charging??? And don't even get me started on the attitude of the serving staff who were hard to find and ultimately condescending, not to mention rude (except the omelette guy). Anything you make at home will be better!

    Omni Frisco Hotel at The Star  - Omni Frisco Hotel

    Omni Frisco Hotel at The Star

    (136 reviews)

    $$

    We recently stayed at the Omni Frisco Hotel at The Star to celebrate my best friend's 50th…read morebirthday, and it was a phenomenal experience from start to finish. This is a gorgeous property in a fantastic location. Checking In & Perks If you aren't a member yet, definitely sign up before you arrive! Upon checking in, we were greeted with a complimentary drink and free WiFi. Karina handled our check-in and was absolutely wonderful--extremely amicable, professional, and the perfect example of excellent customer service. The Atmosphere & Unique Daily Themes One of the coolest features of this hotel is the daily theme hosted in the lobby: Day 1: A complimentary snack cart stocked with chips, candy, and water. Day 2: A fun trail mix station. A bourbon and burger event offered at a very reasonable cost. On our second day, we interacted with Rashad, who was also the absolute epitome of customer service. The staff here truly goes above and beyond. The Rooms & Amenities The rooms are incredibly large, spacious, and well-designed. Our room faced the mini-field at The Star adjacent to the hotel. Even though the hotel was completely at full capacity during our stay, the room was remarkably quiet. The soundproofing is top-notch. The bathroom was equally spacious. We did have one minor hiccup where a provided bath towel was visibly dirty, but the staff handled it flawlessly, immediately exchanging it for fresh linens the next morning. The pool area is beautiful, and both the bartenders and pool attendants were incredibly attentive and quick with their service. Dining & Events We spent some time at Neighbors, the on-site bar and restaurant, and sat on the patio to people-watch. There are also plenty of other great restaurants within short walking distance. As for the birthday celebration, the event space was stunning. The decor leading up to and outside of the ballroom was beautiful and incredibly well-executed. The event food and drinks were great overall; the only minor drawback was that the fries were a bit too salty, but the rest of the meal was delicious. A Special Highlight As an added bonus, Samuel L. Jackson was filming a spinoff of Tulsa King right when we arrived! Despite the production hustle and bustle, the hotel staff did a seamless job of accommodating regular guests and maintaining a premium experience. In closing, I highly recommend this property for its spacious rooms, stellar location, and a team that truly understands hospitality. We will definitely be back!

    We had an event at this location and while the venue is spacious and the service from the event…read morecoordinator was great, there were so many issues with this place. The hotel kept pushing back on contract decision already agreed on and signed off on. We had difficulty getting someone to come and open doors despite having instructions on time frames we needed rooms. One of the rooms we had till midnight one day, was taken over by cleaning crew almost 2 hours before we were even supposed to be out. We had a room near the lobby and outside people kept coming in, I had to tell 3 different people, in which the last person saw it first hand and handled it luckily but things just weren't done in a timely fashion. Now to talk about the room... let me just say, it's clean, it has everything you need for a stay but it is not a wow factor, nor does it impress you. For the amount of money you are spending per night at the this place, you at least expect some decent tv service. The shower has 1 sliding door that honestly does nothing to stop the water from splashing out onto the tile. The lamps in my room closest to the beds didn't even work. The closet wouldn't fully close which made the light stay on. And the toilet required you to flush several times just to get the toilet paper to go down. The room service is on very limited hours, but in top of that the restaurant has very limited and just ok meals. Overall just not impressed with this place whatsoever.

    Home2 Suites by Hilton Plano Legacy West - Guest room

    Home2 Suites by Hilton Plano Legacy West

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    Absolutely, this place is great so I would highly recommend…read more The staff was great, the breakfast is yummy, they accept pets which will keep me a Hilton member for life. I liked the shower glass doors and roomy space with the Zero products - my hair looked great using it. The interiors were really well tight out and impressive. The rooms had everything you need for long term stay. My only suggestion is that the linens be cleaned better. They smelled like they weren't washed with soap. I thought it was just my first room didn't get cleaned so they moved us but then the second, although not as bad still had that not so fresh smell to the bedding. I ended up getting my own linens and that helped me sleep much better. I did enjoy the bed, it was firm but not hard with some nice plush to it. I'm not a fan of microfiber fabric either. Although soft, it feels like wet socks so they need to switch to a nice parcel cotton or other nice quality. I'm not docking points though because everything else was so great. I like the sugar free syrup and the mango water. Two things I've never had.

    When I book hotels, especially for family trips, I put a lot of research into it. And many times,…read moreeven after all that work, they still aren't quite ideal. Home2 Suites was fantastic! We had a King suite with a couch for my husband and I and our young son. The pool was a huge hit and never busy. Service was great, food yummy, the hotel was beautiful. We were all very happy with our stay. They also have Texas shaped waffles. Go here!

    Cambria Hotel Plano Frisco - hotels - Updated May 2026

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