Never purchase anything from Kay Jewelers They are horrible…read moreand stole from a 13 year old girl. We purchased the warranty, their product broke and they refuse to replace the product.

Great selection in town, the staff is very knowledgeable about their product and extremely helpful…read morein assisting the customer to arrive at a decision that they will feel comfortable with. Excellent inventory with multiple choices for all budget levels.

Great retail store. Many gift choices. Customer service was outstanding. Would highly recommend.read more

I'm not one to escalate things often,but I ordered a necklace from this place over a MONTH ago that…read morenever even shipped. I have emailed them several times and never received a response back. Pretty sure they just stole from me.

I would not recommend purchasing anything from the elizabethtown store. My experience with the…read moremanager has been horrible. I have been a zales customer since 2004 and have been a satisfied customer until going to the elizabethtown store. About two months ago my wife and I took her 3ct bridal set in for its 6 month inspection. While in there my wife saw a 1.5 ct solitaire that she liked. (1.51 princess cut H color i1 clarity and very good cut GSI graded) We went back and forth on pricing and the manager would not combine a 200.00 coupon that zales sent ( which even said that could be used with other discounts) in the mail. Needless to say I am thankful that he didn't. I found a better quality diamond ( 1.52 princess cut h color SI2 clarity excellent cut GIA graded) at genesis diamonds for about 2k cheaper. Fast forward to this week. I thought I would give zales another shot and bought her a solitaire enhancement. Used the $200 coupon on a sale piece that also qualified for 15% off. Once we got home with it she was not 100% happy with it. No big deal we know zales has a pretty fair return/ exchange policy. She found one she liked at the jeffersonville mall. We had it shipped to elizabethtown store so we could exchange. The manager Duane asked how we combined three discounts as if I rang myself up. He refused to honor the 200.00 dollar zales coupon again even though I was returning the piece I used it for. I felt like I was dealing with a used car salesman. Zales lost a ten year customer. I will now make genesis diamonds my new jewelry store

The store is awful in my opinion, people must not have been trained. Go to any other store if your…read moreserious, otherwise you will waste your time and MONEY!!!! The manager is a bit of a joke, as he is out of place. The vibe you receive from him is, "I just show up and do nothing, and they continue to pay me, that's why I'm in the jewelry business." Other employees are too old and should be in a home by now, you over hear too many employees asking other employees if their doing it correct, or can they get help doing a simple task, like ringing out a customer. More training I would suggest or new management.

I visited here for the first time today during our event Dine around Etown. I had never been in…read morethis little shop in our town square and she did not disappoint. The owner of the shop was so sweet and just wanted to talk. I really love when local stores are homey feeling so this was something I would definitely go back for. She makes jewelry by hand and each and every piece is unique so you will never see another like it out there. She uses stones native to KY, and other precious stones that she finds. The intricate detail on every piece is so beautiful I fell in love with so much there. While a lot of the pieces are out of my price range; for being hand made they are definitely worth it because everything is real. This is definitely not j st fashion jewelry these are story pieces. She was willing to show me a piece she was currently working on and we talked about how long it takes for her to make certain pieces. She also let me know that she does custom jewelry, which I think is really neat and a great place to get a special gift for that special someone, or your mom, or whoever. So, if you are downtown in Elizabethtown go check her little shop out. Even if you just want to sit and talk jewelry.

The older guy wearing the veterans baseball cap is very rude and antisocial The rest of the…read moreemployees working there displays the same type of attitude. I actually had a short conversation over the phone with this older guy where he abruptly hung up on me.

Bad service from the older guy, they lost a paying customer. He's the reason I won't go back…read more I have bought several firearms from them and have dealt with this older man before, but my last encounter with him was off as I asked for assistance to look at a lever action and he kept me waiting for over 30 mins, not a big deal. But the attitude he had toward me. Had me pretty annoyed, but I waited because of thr price tag of the rifle. Then another older guy came in and got service. And out door I went