I had my annual eye exam at Clarkson by Jay Rosenfeld in March of 2026. This location was recommended by my health insurance company. I felt rushed and not comfortable throughout this exam. After dilating my eyes, he said "Oh you have sunglasses" so he let me leave but he should not have. There was also a person waiting in the lobby with the extreme dark shades that he should have provided for me. I only live a short distance from this location but my vision was severely impaired. Since I was feeling so wary about his competence I went to another firm for glasses. After picking them up I realized that there was no way I could possibly use them. They are reading glasses. To use them, any reading material had to be right up at my face. It was a gross over correction. I went to this company because my insurance paid for the exam. I'll not be back and I hope others will consider this review before booking an appointment. I wish YELP would have a "no" stars option, it fits this office. read more

The thing is, yes Dr Rosenfeld has the personality of a potato as one reviewer said, but he does a really good, thorough eye exam. However, I will never go back. It's a shame he sold out to some big corporation. I have/had an upcoming annual exam and they just sent me a bill for the exam I had 12 months ago. My insurance pays for exam and retinal scan. Now I get a bill for...something. I don't know what. Apparently they are charging $258 for that eye exam and retinal scan and saying the insurance only paid $50. But eye exam and retinal scan are covered. So.... I don't know. To my understanding, that is "balance billing" which is illegal in Florida. And to wait a year to say I owe money??? And not saying which "service" it is for. I wonder how many people just pay it. Seems incredibly dishonest to me. Not to mention a bad business practice to send you a bill 12 months later. If you do decide to go, be sure to save your receipt saying you have paid in full. For years, if you have to. [[HIGHLIGHT]]And yes, I opened a "chat" to query the bill. But they are "assisting other customers". For an hour so far.[[ENDHIGHLIGHT]] read more

I meant to put this review on a year ago, but totally forgot after going through all the hassles I did with Clarkson. [[HIGHLIGHT]]The only reason I remembered that I did not place review was because they sent me a reminder that my next appointment was due.[[ENDHIGHLIGHT]] Won't go into extreme detail, but I told them immediately that would never happen. Besides screwing up my wife's prescriptions and then giving her a hassle about a return, they screwed up both of our billings to our insurance company. Still fighting that with their corporate office after proving that I paid everything that was due after insurance that day. read more

[[HIGHLIGHT]]The Dr has the personality of a potato[[ENDHIGHLIGHT]], [[HIGHLIGHT]]the people who sell the glass act like giving you some information Is going to cost them money and hurt them in some way[[ENDHIGHLIGHT]], after three tries To get my glasses fixed I just gave up and went to Publix and bought a pair of reading glasses there for $20, A whole lot less expensive And the people were a lot more friendly. I probably will never go back there again. read more

I went there for a routine check up and to upgrade my reading glasses. I left my own glasses for them to replace the lenses. They told me that they will be ready in 3 weeks. 2 months passed and no one called. I called them to check on the glasses. At first they told me that the glasses have been picked up, which was not true. Then they told me that the found them. when I went to pick them up they handed me a pair of glasses with my prescription but not the pair I left to have the lenses replaced. [[HIGHLIGHT]]when I called them to tell them that they have made a mistake, they adamantly told me that that was my pair.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Clearly they either lost my pair or they broke them, and clearly that is why it took them so long, but the fact that they had no face to apologize and deferred to lying to me is what convinced me that I am not going there again[[ENDHIGHLIGHT]]. I spent over $200 there for lenses upgrade on my own good pair of glasses and I ended up with ill fitting pair that I would not have purchased myself. read more

Yeah, "could've been LOTS better." Such an amazing disparity of reviews, so many very negative, though some are very positive. So ... your experience may vary. I'm on the very negative side. [[HIGHLIGHT]]Jean was indeed rude and abrupt, little interest in serving customers, making them feel valued or comfortable[[ENDHIGHLIGHT]], forgetting that she makes her living off us. What is wrong with these people?! The doc tries to upsell and basic pricing is already more than usual at other frame-sellers where salespeople are more patient, knowledgeable and helpful. I wouldn't go back unless they were the only place in town. They want moneymoneymoneymoney, but offer the minimum service, patience, compassion or human kindness. read more

I had sworn off prescription eyeglasses to save money several years ago. However, my wife talked me into getting a couple pairs of prescription glasses. So, I scheduled an eye exam with the doctor on 5/23/23 to get my exam and prescription. The exam went well but I did have to wait for them to get back from lunch. They tell you to arrive 15 minutes early but they don't mention that their doors are locked from 12 - 1 pm. So, don't make a 1 pm appointment unless you're willing to wait elsewhere. Then I went over to one of the assistants to choose frames. I picked frames for regular glasses and sunglasses. I always buy 2 pairs of eyeglasses so I have a backup. I sat with the assistant for at least an hour and he didn't seem like he knew what he was doing. At the end, he had me follow a light with each of my eyes and he marked the glasses. Don't know why it took well over an hour. He was completely vague (mentioned something about a 30% discount). He was not transparent at all as far as any discounts they offer with my insurance but we agreed on 3 pairs of glasses for a little over $800, which was a 'stretch' for me but I figured I'll have them for 5 years unless there's a major change in my vision. Today, I went for another exam and my glasses were ready. However, there were only 2 pairs of glasses (one pair regular eyeglasses and one pair of sunglasses). I asked the same guy about the extra pair of eyeglasses I ordered and he said I only ordered 1 pair of eyeglasses and 1 pair of sunglasses. He gave me one receipt for each pair and to my chagrin, I don't remember if I was given a receipt back on 5/23 but when I got home I couldn't find it. So, they didn't even offer to research their notes or work orders. I mentioned the issue to the doctor. He didn't seem concerned. Whether he looked into it after I left, I don't know. So, I felt horrible about it all day and was thinking that I'll just have to 'eat' the financial loss. So, I got back home after some errands and tried on both pairs of glasses for a couple of hours and everything was a bit off. UPDATE!! I called and went back and sat with a different salesman and he took the time to make sure the prescription was correct. It turns out that it was correct but I needed to where the glasses closer to my face. So, in the end it mostly worked out but I still only have one pair of regular eyeglasses instead of two. They did extend the discount if I wanted another pair but I declined. I believe the confusion or miscue occurred as I picked one frame for eyeglasses and one frame for sunglasses and I told the salesman I wanted 2 pair of eyeglasses and we even discussed it. I think he messed up at some point in the process because he had 2 frames instead of 3 in front of him. I did contact corporate and they responded quickly and I just got back to them today and had to leave a message. So, I'll probably make one more update If you decide to go here, please get an itemized receipt and hang on to it. Going back to Visionworks in 2028. read more

i went to dr. rosenfeld in feb of 2023. he asked if i wanted pictures of my retenia. i said, yes. i am now on my 3rd detached retena surgury. also, need eye lense and lost cornia. fourth surgery needed: anterior chamber intra ocular lens or band keropathy. he blinded me with extream bright white light. the next day at 4pm i lost my vision totally. run from this guy. read more

I'd leave 0 stars if I could honestly. Poor business practices and like to steal your money. Very rude and unprofessional to top it all off. I'm almost positive I saw employees littering in the parking lot also. read more

Most thorough eye exam I've ever had. I've you just want a quick and cheap eye exam to get glasses or lens that's fine, but if you want a complete examination by a serious eye Dr, he's the best. read more

My husband and I had our eyes checked by Dr. Rosenfeld and had glasses made by his office last November. We spent over $1,600. I requested that they email us our prescriptions for our files and they failed to do this, even though I called 2 days in a row, spoke with 2 different people, and both times was assured it would be done. As a last resort I showed up at the office and waited while 'Paul' printed them out for me. I asked why, after being good and paying customers, they would be so inconsiderate as to make me demand the prescriptions in person. He said they probably arrived in my Spam box (they didn't), it was up to the doctor to email them, and other than that he had no explanation. This was one of the poorest customer service experiences I've ever had. I would never do business with Dr. Rosenfeld again, nor would I ever recommend him to others. read more

The front desk manager, Jean, has always been so rude and disrespectful that I stopped going to their office for exams and only ordered my contacts from them because they accepted my insurance. Once again I've had to deal with the rudeness of Jean as she was sarcastic, short and disrespecful, interupting me repeatedly while I tried to explain my issue. I will never go back for any reason as they are unfriendly, unhelpful and downright rude! read more

I wnet to his office for an exam for prescription reading glasses. He told me that i=I needed glasses to correct my astigmatism as well. He then took a picture of my eye, mot telling me that there would be an extra charge. He said that an eye condition that he discovered could be slowed if I took the vitamins that he offered. I said "no" and he urged me to them soon and gave me a pamphlet about the products. When the glasses arrived, I found that I could not read clearly through them, defeating the whole reason that I went in to see him. I went back within a week to see what could be done. I was told that I was not wearing them right. That is not an answer I could use. In the end, I don't have new reading glasses and I used up my annual insurance allotment for glasses and had to pay for the picture of my eye that I had not approved to be taken. read more

Had my vision check and received my new 20/20 prescription ordered my new glasses and picked up a week later I have only great things to share about the total experience Doctor is very caring and provides an outstanding service Thank you read more

The worst experience at an eye doctors that I have ever had. At my eye exam, Dr. Rosenfeld removed my contacts himself. He literally had me put my head back and he pulled them from my eyes. I've worn contacts for over 20 years and I've never experienced that with a doctor. Ever. Incredibly awkward and weird. I decided to order glasses because my insurance was about to run out. Now, I'm very aware I have a high prescription so I articulated my concerns about the thickness. The lady assisting me assured me that my lenses would be thinner than what I already have. I paid over $400 for glasses that took more than a month to get!!! And when I finally got them: much thicker than what I was told they would be. Seriously, this place is the worst. They act like it's no big deal if there's an issue. Horrible customer service. I will never go back there. read more

The frame selection is first class. However, I experienced several delays in getting my glasses, and when they came in I complained that it hurt to see thru them. I was told to give it some time, but my eyes actually hurt so I went back to my old pair. I was told they would definitely not re-examine me. When I returned a few days later, still complaining, it was finally apparent that the prescription for at least one of the lenses was upside down, meaning the reading focus on these no line bifocals was at the top instead of the bottom. Thus, more delay as they sent them back.. I was still unhappy with reading, and as I am myopic, found it easier for me to take the glasses off than to try with them on. I later found out from a well reputed ophthalmologist that the focal point on the left lens was incorrectly placed for my eye. An annoyance too, was that if the glasses were folded, one or both arms (side pieces) would become disengaged, requiring carefully pressing it back into the socket. As I wear glasses whenever I am awake, it was a minor issue...until this weekend. When it happened and I tried replacing the side piece into the socket, the socket broke. The manufacturer will only work with their representatives, not the customer. I would not go back to this location, and, if I want to have the frames repaired, will have to travel over 30 minutes to one of two locations in Tampa. I love the frames, as they are super light and attractive, so will do so vs returning to this office. I will likely need a new prescription and do not trust the oculist due to the misplacement of the focal point for reading in the current pair, as well as the attitude when I first told them there was a problem that was caused when looking thru the lenses, painful. read more

Great service and professionalism here. I went in to make an appointment and ended up with an eye exam and choosing frames. I got a call four days later to pick up my glasses. Very friendly and top notch eye care. I would recommend to anyone. read more

Dr. Rosenfeld is amazing. My scripts are always excellent and exactly what I need. The staff is friendly and helpful. What else could you ask for? Highly recommend to anyone who needs an excellent optometrist. read more

Dr. Rosenfeld did my last exam and it was the best exam I ever had! I can actually see far and close up. And as old employee I can say he takes care of his employees very well. He has a heart of gold and so does his wife. They have a wonderful family with great morals. I give Dr. Rosenfeld 5 stars!! read more