Fantastic place. Very thorough refraction. My previous optometrist did not do a good job of trying…read moreto fix my astigmatism but this doctor did a great job really honing in on my correct prescription. I will be coming back. This is a great place. Shout out to Dr. Riley. You made my day with crystal clear vision. Thank you for being so precise!

I would certainly like to commend David P. Prange, O.D. for Family Eye Care…read more I am a 70 year old retired Ozark Air Lines/TWA MD-80 Captain and my vision has always been of utmost importance to me. I found Dr. Prange to very professional, courteous, and thorough with my Eye Examinations and would recommend him highly to anyone seeking Eye Care. Sincerely, Bill Calvert

Go somewhere else, literally anywhere else. Made an appointment for my 8yr old daughter, when we…read morecalled to make the appointment we brought up her age and made sure they take kids this young. Person on the phone said yes. When we get to the appointment and she is being seen, the Dr said we don't normally take kids under 10 or 12. And of course he is having issues. Long story short after 2 separate visits and given a prescription which was 100% wrong. My daughter could see even less wearing the glasses. We were told to take her somewhere else. It's like they just wanted to bill our insurance twice. Because now that I'm asking insurance for another evaluation LensCrafters doesn't respond to the first 2 letters and with just a couple days left of their window to respond/ dispute they request to be sent over the paper work again. Pushing my daughter reevaluation out longer than the normal 30 day period. They made the mistake. They told us to go somewhere else. Now they won't even submit the documents needed so she can see a different Dr.

I went to Chesterfield Lenscrafters to have my frames adjusted as they kept sliding off my face…read more Making this tricky, my glasses have bifocals & prisms which must be precisely positioned. Alec, who assisted me, deserves 5 stars for being personable, knowledgeable & patient as it took multiple times to correctly yet comfortably position the glasses on my ears & nose. Thank you!

By far the most friendly staff around! From walking through the door and being greeted with big…read moresmiles, to Doctors that take their time, make sure you understand everything, and get you out the door with any problems. I have been to a lot of eye doctors that I have had to go back time and time again due to not having the correct prescription, contacts not working, glasses being off centered or not looking right on my face. Ever since I have started coming here they have been spot on since day one! Stop wasting your time, and go to the place that will get it right the first time around!

Horrible experience. I was a patient for several years-first few years OK but went south two years…read moreago. Didn't order my contact on a timely basis so there were insurance issues. Last straw was with my recent glasses prescription--their office sent an outdated prescription to the lab so that my new glasses have an old prescription. To correct it, they sent someone else's prescription to the optician. The optician caught it but I was still out of pocket for the replacement lenses. The office staff is incompetent and disorganized and the Dr. did not accept responsibility for her team's errors. Would not go to Clarkson Eyecare for anything ever.

Attitude including a sincere desire to serve the patient; support staff were good--doctor not so…read moremuch

I couldn't ask for a better place and to be in better hands than at Optimized Eyesore. Dr Kelly is…read moreamazing as is the entire staff. Great selection of glasses and great TLC to the patrons!!!

When we arrived for our appointments, my husband and I were immediately welcomed in and the team…read moreworking had a process that was smooth, consistent and well executed. There wasn't a time when we felt ignored or overlooked. I really enjoyed experiencing the enthusiasm and knowledge of everyone on the team. I appreciated the care and reassuring manner of Dr. Secoy. Before this appointment, my husband and I had been seeing a different specialist in a franchised business, and although the physician was knowledgeable and efficient, the set up there was very business minded, get them in, get them out and the sincerity and warmth was just not there. In conclusion, we had a great experience and look forward to continuing care with Dr. Secoy and the team.

I usually think you want the big office when it comes to health care. Less worry out getting…read moreappointments or vacations etc. Well after being a patient at a place that rhymes with larkson for years. When I needed them for an urgent visit they told me in about a month I could get in. My wife was a patient at Manchester Eye Care and Dr Secoy. Received a same day appointment and antibiotic prescription. Perfect follow up appointment and for years now Dr Secoy handles all my routine appointments and corrective lenses. Eyecare the way it should be! Cannot say enough great things about Manchester Eye Care.

I have been visiting Dr. Keller for about 7 or 8 years and I am very satisfied with her care and…read moremanner. She treats patients with care and respect. The office staff, particularly Maddie, is very friendly and cares for the needs of the patients. What I don't care for (and this is not reflection of Dr. Keller) is the Clarkson Eyecare way of pushing their doctors to recommend procedures that may or may not be necessary. Again, this is not reflection of the care of Dr. Keller, I just don't like the Clarkson method of selling procedures to clients. I have changed eye doctors. Again this is not reflection of Dr. Keller. The doctor I am moving to comes highly recommended from a fellow pilot and the location is more convenient.

I ordered prescription glasses from Clarkson Eyecare and specifically asked multiple times whether…read morea larger frame would make the lenses thicker. I was repeatedly assured by staff that the larger frames would be suitable and that the lenses could be adjusted ("shaved down") so there would be no noticeable difference in thickness compared to my current, smaller-framed glasses. Based on this guidance, I followed their recommendation and also paid an additional fee for "premium" thinner lenses. However, when I received the glasses, the lenses were significantly thicker and heavier than expected due to the larger frame. This resulted in considerable discomfort and dizziness, making them difficult to wear. After noticing the issue, I called the store the same day and was told that this would not be an issue and that I could return to have the glasses replaced or restyled. Based on this assurance, I returned to the store. I went through the process again, including additional measurements and selecting a smaller frame. However, only at the conclusion of the visit--after I had already returned the original glasses, the store manager informed me that I would need to pay an additional $147--essentially charging us for a second set of lenses--because the original lenses could not be reused. This was never disclosed or authorized in advance. I explained the entire situation to the store manager, emphasizing that I had relied on the staff's recommendations regarding the larger frames and had been led to believe that a replacement would be provided at no additional cost. Unfortunately, my concerns were dismissed. Rather than addressing the issue directly, she stated that the earlier communication may have involved new staff and that the original lenses could not be reused, and therefore an additional charge would apply. However, this situation arose as a direct result of the staff's incorrect recommendation and misleading information, not due to any action on my part. I communicated this clearly, yet no effort was made to acknowledge responsibility or offer a reasonable resolution. Due to the urgency of needing functional glasses and the manager's refusal to resolve the matter, I felt compelled to pay the additional $147 at that time. This charge was incurred solely to correct an issue caused by the store's own guidance, rather than any preference or error on my part. Since then, I have contacted customer service twice and have been waiting for more than two weeks for a resolution. I understand that the store manager has characterized this situation as a matter of personal preference ("not liking the style"), which is inaccurate. This experience has been extremely disappointing and unfair. The misleading advice, the unexpected charge, and the manager's unprofessional behavior have caused significant inconvenience and loss of trust.

We've been patients for decades and Dr. Haring is one of the finest folks I know. But since the…read morepractice no longer belongs to him, his spirit of caring community and customer service is being slowly sucked out of the place. I will always come to him for my eye care, but my recent experience buying glasses was very disappointing. I was picking up my $1500 glasses and saw that they are offering a 40% discount on new glasses! I asked to have that applied to my $950 copay and they refused. Why? Because I used my insurance. Does it say that anywhere on the discount flyer? Nope. Not a whisper. It was very disappointing. Not because I didn't get the discount, but because I left there feeling incredibly disrespected and cheated. My hub and I will always see Doc for our eye care but they will never sell either of us another pair of glasses. 3/31/25: The utterly unresponsive response attached to this review actually makes it WORSE. No organization that "strives for 5-star" service acts like this. Now I've been disrespected AND dismissed. Learn from this, John D. If you aren't going to do something about your customers' complaints, don't be dismissive. Just say nothing.

My 3 kids and I have been patients here for several years and my husband recently became a patient…read moreas well. Today, I had a scheduled appt with my 15 year old daughter. We have always declined the optimap pictures, which is a little box you check on the paperwork. It has always said on the form, that if you decline the pictures, you will have your eyes dilated. ( Except during covid, they said it was required, so we all did the pictures at that visit.). The appt after that, we declined them and I asked Dr. Haring if my kids and I needed to do the dilation part of the exam, because the appt had wrapped up and it hadn't happened yet, but he said no, it's not necessary. Ever since, at each appt, we've done the same thing and we have never once been offered to dilate our eyes. I assumed they knew what they were doing and never questioned anything. At today's visit, the office manager tells me they have notes they've been keeping on me that I have refused dilation at every visit, which has absolutely never happened. I've never been to an appointment here without my kids having appointments as well. 18, 15 and 11. They have never been offered to have their eyes dilated either, nor have they ever witnessed me telling any staff member that I refuse having our eyes dilated. She started speaking to me as if I was some problematic patient, when we have been patients for years with no issues. Today they said insurance has changed and it's required to do one or the other, but that I cannot drive if I chose dilation. I was not sure what to do at that point. I didn't mind getting dilated today, I just was not sure about driving arrangements. I was also in complete shock that the office manager told me they have been keeping notes on me refusing dilation, something that I've never even been offered. In fact, was told it was not necessary at my second visit. I tried to figure out what was going on, but she refused to hear me out. The office manager was rude with me, telling me to chose or reschedule for January. Her tone and attitude towards me was completely unwarranted. She could not be bothered to try to remedy the situation. It's the most awful feeling being told you've done something that is completely false and having the office manager so unwilling to even hear what I was saying. She handled the situation so poorly. I chose to leave with my daughter without rescheduling. I prefer to find another office that does not keep false notes about patients and then treat them so terribly when they are surprised to hear that that's what's been happening. Why would they continue to see us, as patients, for so many years, if we refused something they required? Probably because it never happened, I've never refused anything. Why would anyone go to an eye doctor and not want the proper care? I don't even need contacts or glasses. I go to make sure my eyes are healthy. So unbelievably disappointed with how I was treated. Now that I am home, I wish desperately, I would have asked her "what in the world did I do for you to treat me this way?". Essentially calling me, a patient, a liar and not allowing the person she's made all these false notes about to try to figure out what in the world happened. I cannot describe the absolute disheartening feeling this woman left me and my daughter with. This family of 5 will find Eyecare elsewhere.

I have been going to this location for over two years and have been very pleased the whole time. I…read morehave found the office staff very friendly and helpful. I absolutely love my doctor, Kayli Schwamb. She is personable, helpful, and knowledgeable. I wear contacts and glasses and she has helped me with finding the best lenses for me and most recently even helped me narrow down my decision on a new set of frames. I would highly recommend this location. I recently moved, and there is a closer location, but I chose to go back to this one because I like the staff that much. Another perk with Clarkson is you can now do everything online such as set up your appointment, pay bills, see status, etc. Very handy.

AVOID THIS LOCATION. The level of professionalism at this facility is far below what patients…read moreshould expect. We clearly stated that we were not getting contact lenses, yet they still enrolled us in a Sunbit loan for over $1,000 tied to a 12‑month contact lens prescription we never asked for. They also failed to enter our insurance information, which appears to be why our basic exam was billed at an unusually high amount and not covered. We confirmed this after speaking with both Billing and Insurance on the same call. It's concerning that they were able to add us to a loan without issue, but now claim they cannot remove us from it. We're now stuck dealing with the loan provider ourselves, all because the office processed a contact lens prescription we explicitly declined. And yes, this has already been escalated to an attorney who is on standby. Customer service has been disappointing on both the Sunbit and Clarkson sides trying to get this resolved. There needs to be real accountability for situations like this. UPDATE: After the Clarkson manager told us to call Sunbit to cancel the loan, Sunbit informed us that Clarkson must submit documentation in order for the cancellation to happen. So now Clarkson is holding the eight boxes of contacts they ordered, despite us clearly stating we did not want them and we are still stuck with a $1,000 loan we never agreed to. FOLLOW‑UP TO OWNER: We resolved this issue on our own over a month ago, and we're only now receiving a response in April. Neither the in‑store team nor the corporate office offered any assistance, and although we were told a district manager would contact us, that never happened. You don't need glasses to see that you're more focused on making a quick buck than actually addressing the issue. If you were genuinely committed to rebuilding trust, you would have reached out long before now, and the fact that we're heading into July makes that pretty obvious. Save yourself the headache and look elsewhere for eyecare. This place is all about sales, not service.