Literally cannot say enough about this entire clinic. I followed Dr. Miles from her former…read morepractice, and I am SO glad I did. Complete transparency, Dr. Miles is always fantastic, but the staff at her old location was not. The ENTIRE staff at Kirkwood Eye Associates is fantastic! They are always super helpful and go out of their way to ensure you have a great visit and don't leave with a bunch of unanswered questions. They take as much time as needed to walk you through everything, explain everything and what I like most is there is never pressure to spend money. In fact, they suggest ways to save you money in a lot of cases. If you need contacts, glasses, whatever - look no further, Kirkwood Eye Associates is the best!

I've gone to Dr Biondo since the day he opened shop, in Kirkwood…read more Dr Biondo is very knowledgeable and professional. His assistant, Lauren, is first-rate, as well, Both have been very thorough and patient, in assisting me w/the twists and turns, in my journey w/dry eye and Scleral lenses.

Worst experience I've ever encountered with Optical medical procedures. It's taken 3 prescriptions…read moreto finally get it right. I use my eyes professionally everyday as a commercial photographer/videographer. My father & great grandfather were both optometrists & sadly this staff & doctor fail extremely on delivering excellent or professional service. Save $ & time & frustration. Seek out a qualified professional. Run! Find an independent doctor. This is a scam along with LensCrafters.

Hands down worst customer/client service I've experienced recently…read more I'm running late to my appointment at 2p. Called at 2.07p, to let them know I'm running late, b/c i desperately need a script so I can order lenses. Woman who answers kindly says 'oh i see you here, yes that's fine come on in' I come in at 2.14p after racing down Brentwood. Guy who booked my appt says 'i'm sorry, but we have a 10 min grace period' Me: "She literally just told me to come in?!?" Front desk guy: "She's new, I'm sorry. That's our policy" So who trained her? You? So effectively you are responsible. This is a dumpster fire of a business. Horrible customer service. A dying industry and with a bit of research (I'll post a follow-up this week), one can see just how much $ is being extracted from 'patients' when the assistant is on auto-pilot b/c the tech does all of the heavy lifting. Buy inexpensive glasses at Zenni Optical. Go to Erker's for a prescription. Do not go to Antoine Eye Car in the Galleria Mall in St. Louis Missouri.

Dr. Manera and his staff are wonderful. I've been going here for a decade and I would highly…read morerecommend this business to everyone. Unfortunately the Glen Carbon location has closed, but the Fairview Heights location is certainly worth the drive.

Sorry but we found this business to be lacking in quality product and service from inconsistent…read morestaff. Yes, the prices are reasonable, but my new glasses don't fit right. After 3 revisits, it's still not right. I don't need to have them

I went in today to get my lenses replaced and because I did t have 15 for the replacement the guy…read moretook the new lenses out and said he couldn't bill me for 15 dollars. I was so embarrassed only because he said you need to be billed for 15 bucks. It's hard paying bills and needing everything and sometimes people just don't have it. Like paying for my eye surgery wasn't enough then to pay 350 for the glasses and now I'm treated like shit. If I was white it wouldn't have been an issue.

Dr. Sturm is rude and dry. Rush though the appointment because she had so many booked back to back…read more I called a few days later and got my mother's records switch to a new clinic.

I cannot stress how kind and accommodating the staff was with my new glasses. They were sitting…read morecrooked on my face. I did not purchase the glasses from here yet they were still able to fix them. Took several tries to get them right but she was super patient and accommodating. 10/10!

After getting pissed off with Clarkson, I polled my friends for recommendations, and wound up here…read more The staff and dr. were very attentive and knowledgeable! Lots of fancy machines. They have ordered me trial contacts to really make sure I have a comfortable fit + correct vision, and were emphatic that I can call and get in another fitting appt if these don't work out. They also take my vision insurance (VSP, which isn't that great, but also not the subject of this review).

I have been going to Eye Care Associates since the late 1980's. The staff has changed over the…read moreyears, but the quality of care remains excellent. Recently, Dr LaPointe and Dr Council have treated me, always with kindness and attention to my needs. The Medical Assistants at the Boulevard office make me feel welcome and are very professional. The Reception staff are pleasant and efficient. Without hesitation, I recommend Eye Care Associates.

I have been going to this ophthalmological group for several years. On my first visit Dr. Matthew…read moreCounsel redirected me to a retinal specialist , having noted a problem with my eyes. Since then I have relied on him for my care. He did the surgeries for the corneal implants. In addition, Both offices are well run--no long waits, friendly and helpful staff, pleasant atmosphere.

We've been patients for decades and Dr. Haring is one of the finest folks I know. But since the…read morepractice no longer belongs to him, his spirit of caring community and customer service is being slowly sucked out of the place. I will always come to him for my eye care, but my recent experience buying glasses was very disappointing. I was picking up my $1500 glasses and saw that they are offering a 40% discount on new glasses! I asked to have that applied to my $950 copay and they refused. Why? Because I used my insurance. Does it say that anywhere on the discount flyer? Nope. Not a whisper. It was very disappointing. Not because I didn't get the discount, but because I left there feeling incredibly disrespected and cheated. My hub and I will always see Doc for our eye care but they will never sell either of us another pair of glasses. 3/31/25: The utterly unresponsive response attached to this review actually makes it WORSE. No organization that "strives for 5-star" service acts like this. Now I've been disrespected AND dismissed. Learn from this, John D. If you aren't going to do something about your customers' complaints, don't be dismissive. Just say nothing.

My 3 kids and I have been patients here for several years and my husband recently became a patient…read moreas well. Today, I had a scheduled appt with my 15 year old daughter. We have always declined the optimap pictures, which is a little box you check on the paperwork. It has always said on the form, that if you decline the pictures, you will have your eyes dilated. ( Except during covid, they said it was required, so we all did the pictures at that visit.). The appt after that, we declined them and I asked Dr. Haring if my kids and I needed to do the dilation part of the exam, because the appt had wrapped up and it hadn't happened yet, but he said no, it's not necessary. Ever since, at each appt, we've done the same thing and we have never once been offered to dilate our eyes. I assumed they knew what they were doing and never questioned anything. At today's visit, the office manager tells me they have notes they've been keeping on me that I have refused dilation at every visit, which has absolutely never happened. I've never been to an appointment here without my kids having appointments as well. 18, 15 and 11. They have never been offered to have their eyes dilated either, nor have they ever witnessed me telling any staff member that I refuse having our eyes dilated. She started speaking to me as if I was some problematic patient, when we have been patients for years with no issues. Today they said insurance has changed and it's required to do one or the other, but that I cannot drive if I chose dilation. I was not sure what to do at that point. I didn't mind getting dilated today, I just was not sure about driving arrangements. I was also in complete shock that the office manager told me they have been keeping notes on me refusing dilation, something that I've never even been offered. In fact, was told it was not necessary at my second visit. I tried to figure out what was going on, but she refused to hear me out. The office manager was rude with me, telling me to chose or reschedule for January. Her tone and attitude towards me was completely unwarranted. She could not be bothered to try to remedy the situation. It's the most awful feeling being told you've done something that is completely false and having the office manager so unwilling to even hear what I was saying. She handled the situation so poorly. I chose to leave with my daughter without rescheduling. I prefer to find another office that does not keep false notes about patients and then treat them so terribly when they are surprised to hear that that's what's been happening. Why would they continue to see us, as patients, for so many years, if we refused something they required? Probably because it never happened, I've never refused anything. Why would anyone go to an eye doctor and not want the proper care? I don't even need contacts or glasses. I go to make sure my eyes are healthy. So unbelievably disappointed with how I was treated. Now that I am home, I wish desperately, I would have asked her "what in the world did I do for you to treat me this way?". Essentially calling me, a patient, a liar and not allowing the person she's made all these false notes about to try to figure out what in the world happened. I cannot describe the absolute disheartening feeling this woman left me and my daughter with. This family of 5 will find Eyecare elsewhere.

Friendly service and very knowledgeable staff (longevity in years and experience in talking with…read morethem). I have a difficult prescription, and they've been extremely helpful and accommodating in trying to get me in the right frames and contacts. I've been super happy with all my visits here! I just keep coming back. Good selection of frames. Multiple doctors with specialty backgrounds, including high prescriptions. Good parking. Easy online of phone scheduling, including some after business hours options. All staff I've worked with have been great, friendly, helpful, caring, knowledgeable. That says it all!

The employees here are less than friendly. The actual techs and docs are okay, but the opticians…read morewho help with glasses and the guy who "works" a desk in front are the worst. Had a broken pair of glasses that were only a few months old. One of the arms just fell off. No fault of anyone. Put them on a side table, picked them up and the arm came clean off the frame. No break. Took two weeks and 2 days to get them back, after being told a week. I finally called and magically they had just come in that day. Picked them up about an hour after I called them. Then about three weeks after that, they broke again, this time we realized that while they broke in the same spot, they were different frames. Okay great. They had replaced the glasses, not fixed them. So back to Rosen to get them fixed again. Not a break, they had fallen apart. After several minutes I was told that the charge to repair would be over 100 dollars. Really? They had already been repaired once. I feel like they lied to me about the first fix. I feel like they had the frames in stock and when I called they put his lenses in a new pair because they had not been repaired in the two weeks before I finally called them, then when the new ones broke, (totally different style "arm"), they wanted to charge me over 100 bucks to fix them. I asked for a copy of the prescription, took a couple of minutes and left. Went to another optometrist the same day, they fixed the glasses while we waited and gained three new patients. No charge btw. I would not recommend Rosen to anyone, ever. Oh and we weren't crazy about them after the visit in January as the optician who "helped" with trying on frames didn't say more then ten words to us and made my grandson uncomfortable and feeling rushed. Husband and I had planned on all using the same eye doc and we are, but it is NOT Rosen. 8 star docs, 3 star staff, 0 star customer service. Plenty of other choices out there!