Exam: Eye exam, contact exam, retinal imaging Contacts: Precision 1 (Alcon) one a day contacts Pros: exam was great! doctor was very knowledgeable and gave me suggestions to help with allergies and dry eyes. Also, my last doctor, not at this location, said I wasnt a great candidate for contacts. However, this doctor actually did the exam and gave me some great alternatives in contacts. Loved that he had suggestions and listened to my wants while also giving his professional opinion. I ws in and out of the place. Dr. Was masked and gloved when doing my exam!!!! Cons: there was an older white woman working at the front who came from behind the counter to watch a Black couple look at glasses. She was literally staring at them. The other person at the desk had to call her to help another customer who was trying to get her attention. The couple did not steal. Overall though, the experience was really pleasant I would come back! read more

Visionworks - Contacts - Optometrists Near Me - Richmond Heights, Missouri

As I stated on other reviews, I don't like eye wear shopping. But since I do need to see, alas, I must. Moseyed into Visionworks before Christmas. Tried on several pairs that either I liked, my daughter didn't or vice versa. The salesperson assisting me suggested the pair I ultimately purchased. She was patient and explained why this pair suited my face shape and size. She asked if I belonged to various groups and I was able to take advantage of an unadvertised discount. They were still pricey though! Glasses arrived and they look and fit great. I get lots of compliments on them. Customer service during and after the sale has been excellent. I've gone by another time since receiving my glasses. Don't "overlook" Visionworks when looking for eyewear. read more

Visionworks - Optometrists Near Me - Richmond Heights, Missouri

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The black guy with the locs helping me with my benefits and thoroughly explaining everything to me was immaculate. He's is the only reason I am giving a good rating. Other then that I feel as if the cleanliness of the examination room need to be improved . The contraption I had to put my face on was disgusting and had other peoples hair and dirt on it. The seat did not look clean either . Everyone was nice and professional . They just really need to work on sanitizing in between clients . read more

Visionworks - Nice frames - Optometrists Near Me - Richmond Heights, Missouri

I got a bunch of excuses. An excuse why they are not answering the phone. As a new customer I could not locate their location for what ever the reason they are not answering the phone. I was told by security their is no vision works in the mall. I decided to just walk around & shop. Thats how I found the location and just 3 minutes before my scheduled appointment. You expect transparency from your eye doctor. Once you pay for glasses, contacts & a eye exam you just expect to have calls returned updated emails something. But you get emails of them trying to sell you things. But none on the customer service end. They don't even call to say your glasses are back. Once you pick out glasses your told this is the date my computer says your glasses will be back. Go to the website and schedule a day to pick them up. Because you can't just come inside anymore du to covid 19. Keep in mind this day may or may not be accurate. It's like ok you can't tell me when my glasses will be ready & yall play with the phone and don't answer it. I think I am not going through this next year. Well at least I got a year to locate a new eye doctor. Normally vision works are extremely good with customer service I dont understand why they just don't hire someone to answer the phone to tend to paying customers. read more

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Dustin the manager genuinely cares about his customers and he is very sharp. He knows how to run a smooth ship and create a great experience. read more

Vision Works ("VW") was a lifesaver at the last minute. Usually, when you have a Hail Mary pass at the last minute it costs you big time yet VW was even more reasonable than I had thought. Supportive nature sure helped me out on this one. Let me set the scene - I had an appointment at another place in the mall. I sat there and waited for an hour, to my dismay when I went to present my insurance card, they tell me they no longer took that because of changes at the top of the year. Wait, wait, wait, WAIT, WAIT - I spoke to someone a week ago and they told me the insurance I had was accepted. Long story short somebody messed up over the phone and I was left with needing to get glasses in the next four days. Lo and behold, I stumbled upon VW. Not only were the prices reasonable and fair but my new insurance company vision actually owns this - so this ultra-worked out for me and I had no clue. I have insurance yet I was surprised that they're walk-in rate for a vision checks were lower than with my insurance. It was actually cheaper than anything I've seen and definitely within the whole mall. This place has exceptional service, lots of eyeglass lines to choose from and a very stylish and patient staff. I feel like I was there for hours looking at a regular pair of reading glasses and sunglasses. Yet anything that's going to be adorned and prominently displayed on your face for several hours during the day needs careful consideration. The staff was very amiable and weren't just trying to sell me glasses because they were at a high price points. They really worked with me to find styles I liked and flattering shapes that fit my face. The optometrist I saw was very kind and I was impressed with his overall rapport and listening ability. I went with an upgrade and purchased HD Vision on my glasses and it's definitely an investment I would say anyone should make. The difference is spectacular and you will definitely appreciate it. From left to right, from the bottom of my eyebrow down I am totally pleased with my glasses. I get compliments on both pairs almost daily and even though I was purposely not wearing my glasses I look forward to putting on my sexy specs and seeing the world in a whole new way. Pick up was easy too! My only pinch is that I do not like wearing someones name all over me and I wished they had more high-end glasses with less branding. If you're in need of glasses or a vision test I definitely recommend coming here. They're not overcrowded and slammed like other places and the people here are patient and take their time. Vision Works more than worked for me!!! read more

Visionworks - Optometrists Near Me - Richmond Heights, Missouri

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Today I tried to visit vision work for eyeglasses and an exam (yearly) and was told I needed an appointment. I totally get, covid has restricted a lot, but customer service isn't. I was not asked if I wanted to make an appt for a later time or anything. I felt unwelcome. Nobody was in the store nor were there anyone trying to get in their corner cubicle. I clearly interrupted them as they set at the door screening patrons. read more

Friendly employees! They were able to schedule an appointment for my boyfriend for the same day, and he was in and out in about an hour. We were having a tough time finding an optometrist that was open in the afternoon in a Saturday that also accepted our insurance and were lucky to come across this one in our search. Using our new vision plan was relatively painless. We were pretty happy with the service we received here! read more

Love this place! Everyone I encountered was so helpful and willing to be problem solvers. I brought in four pairs of Maui Jim sunglasses that needed varying repairs. They looked busy but took them all in and asked for an hour to complete. They fixed them all in that time frame +/- To my surprise the service was complimentary! They wouldn't even take a tip! How refreshing is that! They provided a specialized service and didn't push a tip jar towards me nor did they place my professionally fixed glasses right next to a tip jar! I'll for sure be back to purchase my Rx glasses. Thank you Vision Works! read more

Terrible service. Made my appointment online, entered all of my info and insurance. Left work early, and arrived on time. Confirming my insurance took longer than expected, and they tried to take another customer in front of me. They expected me to wait and come back after the did the exam for the other customer. They book appointments 20 minutes apart. Why should I have to wait because they didn't review my entered insurance info. The doctor has terrible customer service. Completely apathetic. Everyone's time is valuable. I passed up work at my own job to make the appointment. Does the doctor know how much the hour of my time costed me? No, of course not. They should consider how much their poor service and disorganized operation will cost them in the long haul. They expected me to wait and tried to distract me to shop for frames. I wasn't even there to buy frames, dummies!!! So insulting. read more

Horrible experience. If you need to put new lenses in your frame, never come to this place. They damaged my frame and refused to compensate, saying that they are not responsible for any damages for not their frames. But the most important is the horrible experience overall, the staff are careless, did not even try to solve the problem. Dustin, acted as the manager, was unprofessional, even didn't apologize and said it's my responsibility as I did not buy the frame from them. I suggest to avoid this horrible place and go one of the local places with professional and personalized customer experience read more

Had the most amazing experience from start to finish getting my new glasses. Stephanie helped me prior to my visit, during and after. She was incredibly personable and helpful and made sure my needs were met. She made me feel like a VIP! The store also took every precaution to be clean and safe for those with appointments and I never worried about my safety with COVID. Well done Stephanie and Visionworks - will definitely be back for my next pair. read more

Great and quick service! Karen was extremely helpful in picking out and setting up my new glasses!

Awesome service!! They went out of their way to help me pick out glasses that looked and fit great.

I went in looking for a repair kit, and Brittany adjusted my glasses and cleaned them. It took no time at all. Great customer service

Poor customer service. First order was wrong had to return to the lab and another delay. 2nd order was wrong again finally get the 3rd pair and it was right and all they could say was it happens. Then call 15 minutes later asking for the 1st pair back after I was told that keep them. Will not be returning! Not even a partial refund offered! read more

Very friendly doctor and staff. Great selection of frames in my price range- I love my glasses!

Appalling customer response and service. I went in on a Friday morning to get prescription sunglasses. I was told by the woman staffing at that time she couldn't complete my order (she was the only one there that day) but would take all info down, measure my eyes etc. I was told someone would call the next day to complete the order. No one called. I tried them two days later, spent almost 20 minutes on the phone and never reached a person. I tried again the next day with same results. On day 5, I finally got a person and was told they hadn't had time to get to it yet but would that afternoon and would call me back. It's now day 8 and I haven't heard from anyone AND I can't get through to a person. Worst retail experience I've ever had. COVID is not an excuse for the abysmal service. Clearly, client satisfaction is not a priority. I'd highly recommend finding a different place for your glasses. read more

Ryan Owens was great. So helpful with a quick repair on a holiday. Will come back next time I need new glasses.

Everyone was friendly and helpful. We were very happy with the service. You can't beat the $19 eye exam. The doctor was very competent. But we have to highlight how impressed we were with Theresa. She was the reason we bought our glasses at this location. She is very knowledgeable and has a fantastic attitude. Ask for her when you go in there. You will be glad you did. read more