Do not pay for the lifetime guarantee it is not. I feel totally misled. I paid top price for a…read moreguarante that doesn't exist. I was told if I ever needed an enhancement it would be covered. Now I'm told to go buy a pair of cheaters so I can read. I want the extra money I paid back. A betrayal of trust.

Bad experience. Lead me all the way up to my date of the procedure and then decided on the day they…read moreweren't going to do it. The Doctor gave me a bunch of excuses as to why. I was devastated completely. And some of what he told me ended up being completely BS. They refunded me the money. I went and got a 2nd opinion. The Davis Eye Group in Cuy Falls. He saw me. I told him what they said. And he examined me very thoroughly. Told me there was no problem. He could do my lasik and it would be fine. 1.5 years later best decision I made. Davis did it and I am very happy with the results.

The staff at registration wasn't professional or friendly at all. Doctors and the optical…read moretechnician were wonderful!

First things first. We love Dr. Amy. But we have a problem with the eyeglass pickup system…read more Apparently only one person is able to get you your glasses. I had to wait 30 MINUTES for my wife's glasses! Please have another person who can do this simple task. Thank you.

Amazing service, from start to finish. Dr. Thomas and his staff made me feel comfortable…read morethroughout the process. I had 15/20 vision the day after my procedure!

I had my Lasik surgery this past Wednesday, Sept 20th, 2023. To say this has been a life changing…read moreexperience is a vast understatement. the staff at LasikPullus was so king and caring. They have went above and beyond to make me feel heard and comfortable. I highly recommend this procedure and facility to others wanting to see clearly without the use of artificial correction methods. Thank you so much for helping me see Crisp and Clear! Please feel free to PM me if you have any questions about my experience.

First, I'll say that the Eye Doctors themselves are fantastic and amazing and well qualified with…read morelots of knowledge. The optical department here is completely incompetent. I ordered 2 pairs of glasses. When I went to pick them up the 1 pair was wrong. They were sent back. When I went to pick up the corrected new pair they were wrong again. I also brought in a pair of my own frames that I wanted new lenses for. They called me 2 weeks later and said they lost my frames and to come in and pick a new pair. Those lenses came in wrong. I waisted so much time with this company. Then several weeks later after thinking I paid in full I was billed another $200.00. Total for 1 pair of glasses $853.60 each. Unbelievable!!!

Billing is very bad. Office won't call you back. The doctor…read moreI saw was good. Very pricey and I've been to very good doctors that were less expensive. Unfortunately the 2 I've had in the past have retired.

Great experience! Dr Lawrence Ronning was very kind, pleasant and meticulous. Lauren fit me in to…read morehis busy schedule the very next morning, after I called about an eye injury. Staff were all very attentive, friendly and efficient. Tissues at check in desk and sanitized pens were nice touches as well. Would highly recommend him!!!

Amazing staff who know thier stuff! I trust no one else with my eyes now except Dr gershman. These…read morepeople are great and always helpful.

If you want an honest review if this place - I recommend that no one ever goes here! I moved to…read moreMedina 10 years ago and thought I would try out an eye doctor in the community- worst mistake of my life I paid the day I was there $370. Out of pocket. They billed my insurance for the glasses which they received over $200 from them then sent the 5 charges of different exams to my medical and ended up sending me a bill for $275 more. I tried fighting it. But the attorney and the Medina courts are on very friendly terms. That in itself should have told me how many ppl they have swindled out of their money I have worked for the same place for 15 years with the same vision benefits. This has been the only eye doctor that I have had to pay more out of pocket expenses after the fact!!!! I was in this office once for 15 minutes and and it cost me out of pocket almost $700 for an eye exam and 1 pair of glasses. I seen the eye doctor for approximately 5 minutes and wanted to splurge extra for the glasses and anti glare etc... this place deserves to go out of business

This place does not allow reviews on Yelp or other social media and screens reviews on…read moreFacebook....hmmm. My experience was similar to those listed on Better Business Bureau. Moved to Medina but found Milburn optometrist (eye clinic) was not really a "family" oriented place as I imagined. It is high-pressure with sales,especially when I mentioned options were not great and prices high so I would just be getting the normal eye exam. Deceitfully charged me for a "medical" exam without my knowledge. This created many headaches, more cost out of pocket, and they were unapologetic throughout process. I see this happens with other (on BBB) but because they don't allow reviews, it seems like a good place at first sight. Unfortunately they lost what could have been a life long client.

Dear Jim P, Eryion is my true name but (in America) I'm forced to use another so that's why you…read morewouldn't find me in your system. But since I don't have a common last name it's not hard to figure out when I visited.

I was unable to be a candidate for LASIK and PRK but Dr. Earley was absolutely wonderful in giving…read moreme the bad news. As the clinical director, Andrea is absolutely wonderful. She was thorough with her exam, took all measures possible, and went above and beyond to try and make me a candidate. For those curious, my contact prescription is a -8.5. Would have loved to get my vision corrected here! Highly recommend!

I had both cataracts removed last year, and I can't speak highly enough of the doctors and clinical…read morestaff. The procedure was smooth, every follow-up appointment went without a hitch, and the local billing staff on-site were genuinely helpful and professional. The problem starts once your paperwork is handed off to their third-party billing department. We have been fighting with them for over a year. I opted for corrective lenses that I knew wouldn't be covered by insurance -- I was fine with that -- but the billing department never even submitted the claim to my insurance company to count toward my deductible. The amount they said I owed changed repeatedly: at one point they told me I had overpaid, then a few weeks later that I owed nearly a thousand dollars. We eventually had to get my insurance company directly involved and sat through more than half a dozen calls between us, the insurer, and the billing department trying to sort it out. We finally got everyone to agree, in writing, that the account was paid in full. Three months later, a new invoice showed up demanding another $939.32 -- marked overdue. I would not recommend Cleveland Eye Clinic based on the billing department alone. The care is excellent; the invoicing is a nightmare.

I had an appointment for a dry eye procedure at 3:05pm, I always arrive a little earlier. When I…read morechecked in, I was told to take a seat, and someone will be with me. While waiting, there were people there waiting an hour after their appointment time. I asked if they had the same doctor, they did not. After waiting 30 minutes, I asked the reception desk how much longer it will be. I was told there were 2 other appointments ahead of mine! If I did not ask, I could have been sitting there another two hours! I left! It would have been different if I was told at check in that the doctor was running behind. I am extremely disappointed by this experience after taking time off work to attend this appointment.