Dr. Ghanem is excellent. Very knowledgeable, courteous, and friendly. Im so pleased after all my visits.

Terrible experience! 5 visits and they couldn't get my glasses right! Had my eye exam. Seven days later, I go to pick up my "new" prestcription, they weren't right, told me to try them at home, and come back in a week. OK. So I go back, say no, they're not working. I meet with the Dr. who DOES NOT check my eyes again, but types in some numbers in the computer. The prescription was for computer work and close up.... they gave me a prescription for Distance.. (that's not what I asked for!) I go back AGAIN... 2nd pair STILL WRONG.. I repeat.. I DO NOT NEED DISTANCE.. "Ohhh.. ok.. I will tweak the prescription".. again NO EYE EXAM.. Now....just seems like they're just guessing. I go back again.... and guess what?... they WERE STILL WRONG!.. AND AGAIN asking if I could see distance..I told him AGAIN.. they're not for distance... he says "did they know that?"......... OMG. I said "I'M DONE!!" ok... so he issues me a refund for what I paid out of pocket, and said he had to call my insurance co.. so they can reimburse them. I asked how much it would be.. he said "I don't know"... WHAT? why? didn't you submit an amount?... then charge me the difference?....... He could not answer my simple questions! "what was the total cost??" he pointed to an amount on the receipt, and I said.. why did you tell me a different amount the first day?.. His answer was "Or so you say". OR SO I SAY????????..... . WHAT?..wtf!!.. I'M SOO MAD! Terrible service terrible experience!! TERRIBLE!!!!!!! read more

I am very pleased with the service and quality I receive at this Pearle Vision. I have been using this location since moving to Parma several years ago. The turn around on glasses is quick and the staff from the owner to sales staff are great. Rihannan, not sure on the spelling, help me choose a pair of Ray Ban prescription sunglasses for use on my motorcycle. I just picked them up today and they are excellent. The owner gave me the glasses today and made sure I left with everything I need to care for my glasses. This is my third pair of glasses and I won't go anywhere else. I highly recommend you visit them if you like good service, friendly people and good products. read more

My exam was less than 5 minutes. 10 if you include the wait time after getting dialated. The contacts the car salesman-like woman tried to MAKE me buy were lenses I did not like. She was rude and acted like these were the only contact lenses available. She was rude when I suggested getting more contacts with my insurance through 1-800-contacts and refused to price match. Initially she misread my insurance and insisted I didn't have contact lens coverage and tried to make me buy glasses. She was rude and pushy and based on the exam and thus woman, I will go elsewhere next year. read more

Had a great experience! Doctor and supporting staff very professional and personable! No high pressure sales... asked me about my needs!!! We will definitely use this practice again!!! read more

Shannon was so helpful with Clarifying my insurance information as to what is covered and not. This is the second time coming back. I went someplace closer and had a terrible experience and left. I went back to Pearle and Shannon was there again and remembered us and even the glasses she sold us a year ago. She has a keen eye with what glasses flatter the face best. I can't say enough about how great she was and what a great experience we had there! So welcoming and so helpful! Highly recommend. read more

Dr. Ghanem and staff are amongst the friendliest and knowledgeable people I have had the pleasure of dealing with. Very welcoming and I would highly recommend! read more

Over ten pairs of glasses, many sets of contacts over the years, but I will not go back. Service is terrible, they had my glasses in the store for three weeks and never called to tell me they were in. Seems customers are unwanted and ignored; clearly there is a need for a new management approach to customer service. read more

I have purchased my last 2 pairs of glasses from Pearle Vision. They have a large name brand selection and seem to have the newer styles and a few extremely trendy pairs to choose from. The ladies who work there are really friendly and I realize they are paid to tell me I look good in my glasses, but its kind of funny trying on ones I know look bad and have them try and compliment them. I did think it was funny when I saw the list of prompts on the back of one of their mirrors on how to tell someone the glasses looked good. I always bring my someone with me to make sure I pick out the right pair because they never seem to tell you they don't look good. I was disappointed this time I ordered that they told me they would call when they were ready and 2 days after the day they would've been in no one had called. When I called they said "yeah they are here" and didn't apologize for not calling :( read more

I am waiting for over 22 days for my glasses, and as of the time of writing this review, I am still to receive them. I have called twice, and yet I don't have my glasses. I will NEVER use these people again. read more

By far the best opticians around. I've been going here for a number of years and will admit there have been a glitch or two but they worked out any problems with a smile. The entire staff is extremely professional and quite helpful in selecting what's right for each person. The doctor is also wonderful and very caring. The entire process here is easy! read more

I was out looking to get some new eye wear and just happened across this nicely located store. I have had bad experiences in the past. You see getting eye wear is not high on my list usually pushy know it alls taking you for your money same old song and dance. Well to my surprise i was wrong at least this time. As i entered the store I was greeted by a lady who's name was Shannon very nice lady. The store is very open and it has a nice feel to it. They were busy she said she would be with me in just a moment and told me to have a look around. Not pushy already happy at this point. While looking another member of the staff came over and ask if I could use help and began rambling on about the frames and this and that again as I thought pushy. Come on people you know them the ones who tell you all the stuff you need to drain your wallet. After telling him no again he went to the next customer as i explained I'm being helped. Shannon came back to help me she was great listened to everything I had to say and helped me get just what I wanted and needed. It also did not break the bank. She was very professional but at the same time personable making the whole experience very comfortable. I would highly recommend this place to anyone I even took my wife back to get her glasses and contacts make another trip see this time Shannon was not there it was a lady named terry who I assume to be the manager from last time and the pushy gentleman named frank. Terry had interrupted my last time in and she is a very pushy individual running around like most bosses she should calm down and just let people do their jobs. But this time my wife was being waited on by Frank although somewhat professional he was pushy. He didn't seem to be concerned with what we need at all it was all about taking money from us we after almost an hour of his crap. We walked. We did how ever return against my wife's judgment and had Shannon help us. Again very helpful and a good experience. My recommendation a great place to go but ask for Shannon other wise you are probably going to be taken for a ride. read more

I wish that all places embodied the great customer service that Pearle Vision does. Unlike the dentist, I LOVE coming here! The eye Dr is so nice! Terri is amazing about calling you when your stuff is in, she feels like family. I was here last week to order new glasses, they even ordered a style of frames they were out of for me JUST to try to decide if I would like them (no pressure to buy them). That's top notch! read more

I have been waiting on my glasses to get fixed for over 3 weeks now. I was told that they would be ready in a week with out a problem. Have had two different doctors and neither were on the same page. Always treated nicely but they aren't very organized. read more

The employees here are utterly clueless on how to do their job. I had to get my glasses redone four times due to errors each and every time they were made by the staff. And best part? $160 after insurance later, still can't see out of them. But the ultimate best part? Even though it's a chain store, they don't let you go to a different store to fix the problems. So you are stuck with the idiots who already screwed up four times. Do yourself a favor and stick with your doctors office. read more

Our family has been getting our glasses and contacts here for several years. Great opticians. They always help us pick the right frames and call as soon as they come in. Terri is great!! I send all my friends here! read more

Overpriced and over rated, reason they take all insurance is because they are overpriced and they make more than 3 times the revenue on their products. Follow me for a second and I will show you. So you take a pair of glasses that in their store sell for $129.00 , you pay $35.00 deductible so now you add that to the cost of the frames and then you pay another 40.00 out of pocket for the lens so now you are at 75.00 out of pocket and they will try to sell you extra bs lenses that don't work any way and only warranties them for 30 days at witch point it's going to take you a lot longer to get used to them any way at witch point you paid an extra $40.00 for nothing because by then they are out of warranty and they also bill your insurance for at least the lenses where they make at least another $80 to $150.00 on top of all charges so if you add it all up you will see that they make at least 200% on a pair of glasses that we found at Costco optical for $49.99 plus + $65.00 for lenses witch equal to $115.00 plus tax . So you see that is why it would cost less to just go to Costco and pay the $115.00 and enjoy your glasses and stop paying the premium every month for vision insurance plus your deductible and all the extra cost that goes with everything . And stay the hell away from PEARL Vision unless you like to get ripped off and pay more than anywhere else. read more