I had been seen over the last few years for vision loss by three different eye doctors. All three…read morehad no real reason for it, but did notice "mild" cataracts that they all said couldn't be affecting my vision that much. I saw Dr. Pierre at Brecksville Surgery Center because my vision was deteriorating. He noticed several problems, but said my cataracts were significant and he immediately schedulede for surgery. It has been a month since my second surgery and my vision just tested at 20/15. I can see without glasses for the first time in almost 20 years. Dr. Pierre is a God send, is a caring, skilled surgeon, and the staff at BSC is the best. The center is high tech and all the doctors are the best in the state. I recommend them with all my heart.

The surgery went well on both eyes. Staff was friendly and professional. Subsequent billing was…read moreridiculous. I was sent two invoices. The first one, from Cleveland Eye Clinic made no sense to me. What was shown as the amount I paid was some random number, a lot less than what I had paid up front. I called customer service and was told that the bill was in error, that they had a new billing system, and that I didn't owe anything. I just received the second bill, this one from the Brecksville Surgery Center. Again, what was shown as the amount I paid was inaccurate. The customer service rep reviewed my account and told me how much I owed, which was a different amount than what was stated on the invoice that I received. She was throwing out numbers that weren't on the bills I received. Please get your billing together. Please stop sending bills that apparently don't even match your internal records, leaving the patient confused about how much is actually owed. I told the rep that I'll consider paying the bill when I get an invoice that shows clearly how much Aetna was billed, how much they paid on the claims, and how much I had paid or still owe out of pocket. Like I said, the medical services I received were excellent. It's a shame you make the practice look bad with amateurish and confusing billing.

Do not pay for the lifetime guarantee it is not. I feel totally misled. I paid top price for a…read moreguarante that doesn't exist. I was told if I ever needed an enhancement it would be covered. Now I'm told to go buy a pair of cheaters so I can read. I want the extra money I paid back. A betrayal of trust.

Bad experience. Lead me all the way up to my date of the procedure and then decided on the day they…read moreweren't going to do it. The Doctor gave me a bunch of excuses as to why. I was devastated completely. And some of what he told me ended up being completely BS. They refunded me the money. I went and got a 2nd opinion. The Davis Eye Group in Cuy Falls. He saw me. I told him what they said. And he examined me very thoroughly. Told me there was no problem. He could do my lasik and it would be fine. 1.5 years later best decision I made. Davis did it and I am very happy with the results.

My situation: Out of glaucoma drops for almost 1 week; want to change eyecare providers to someone…read morecloser to home. I asked Lori if they would script me 1 bottle because the wait time is so long for an appointment and they have 2 exam results showing I have glaucoma. I didn't like the Dr. that saw me previously. He has since retired. I tried to tell Lori that when I was diagnosed the Dr made it very clear I needed to take the drops every day. Whenever I said "dr" she would rudely interrupt with the dr's name. She has a very strange fascination with this guys last name. Then she would start reading something about how in 2020 Dr. Bozo wanted to see me. I interrupted, trying to state my current concern. She was unable to switch her tact from self-aggrandizement to one that is customer focused. She kept repeating some nonsense about 2020. She finally said, "now, when you come in here..." I interrupted that I was not going to set foot in that place since she was unable to listen to customers. I had a great experience at Broad View Eye Clinic who listened to me, got me in for an appt in 2 days, while also monitoring for earlier canceled appointments. If I would have waited the almost 3 weeks for the appointment, I could have suffered loss of vision due to not having glaucoma drops. Lori, working at an eye clinic, had no idea and didn't care one iota. She's too busy reciting Dr. bozo's name over and over again. The next person I talked with at this office was about transferring my records to the other clinic. They told me my prescription was expired. I had to tell her again that I have 2 glaucoma test results that need transferred. She was dumbfounded. She said they couldn't send the records because there wasn't paperwork on file. She wanted me to come pick it up a form in 7 degree weather. She was not sure if she was "allowed" to send the form via email. Seriously. Stay away from this place. They don't care about your eyes.

Novus Clinic, formerly Buckeye Eye Care, is a full service clinic for eyes!…read more Dr. Gonzalez and Dr. Woodruff are very personable and thorough! I have been seeeing them for over 30 years!

They lost a lifetime customer. I knew I was paying a premium for over priced glasses and lenses…read morebut they were local. I had a problem with my glasses and needed help but experienced the same rudeness, disrespect, and condescending attitude from the same women all the other negative reviews referred to named Marianne.

You get the five star treatment from the minute you walk in those doors! They make you feel like…read moreyou're home and very comfortable! The eyeglass selections is impeccable with lots to choose from and the eye doctor Dr. Erin is very knowledgeable and great to deal with. The team helps you pick out the best looking glasses that will get you compliments wherever you go. Best decision I made is to go here. thank you, Dr. Erin and the team for all that you do.

The folks at NEO Eye Surgeons are amazing - I'm a bit perplexed at why all the ratings aren't a…read morefull five stars. From the moment I walked through the doors, to the day I called back a few weeks later to request a copy of my contact lens prescription, everyone was professional and more than willing to assist me in the most efficient manner possible. And the eye doctor I dealt with - Dr. Greiner - was amazing. I walked in there insisting I was keeping my old contact lens prescription and brand...and a week later I swore I would never wear them again, because my new brand (the trial that Dr. Greiner asked me to try) improved my sight so dramatically. I'm never going anywhere else!! (Stow, OH office)

They have apparently outsourced all customer service to other countries. Impossible to reach a…read moreperson who is actually there. Tried to order more contacts and left messages with no return call. My prescription expires in a few days and it feels like they are intentionally not letting me reorder so I have to get a new exam right away. I'll get a new exam, just not there ever again.

excellent experience - first time- loved the office set up . Very pleasant and informative staff.read more

Terrible service - Warranty really is not good. They ream you - Do not go there ever.....read more

I am profoundly grateful for the care I received from Dr. Wang during my strabismus surgery on both…read moreeyes. From the very first consultation through surgery and follow-up, I felt genuinely seen, heard, and respected. The atmosphere of his office deserves special mention. The space is calm, organized, and thoughtfully designed, which immediately put me at ease. The equipment, tools, and diagnostic machines are clearly high-tech and state-of-the-art, yet everything felt comfortable rather than intimidating. It was reassuring to see such advanced technology paired with a steady, confident approach. For many years, adults with strabismus or so-called "lazy eye" were often told that treatment was no longer possible; that nothing could be done beyond childhood. Because of this, I carried the belief that improvement might never be an option. Dr. Wang challenged that outdated narrative with both expertise and confidence, and what followed honestly felt like a miracle. Strabismus is not only a physical condition; it affects confidence, comfort, and daily life. Dr. Wang addressed both the medical and human sides with clarity and compassion. Everything was explained thoroughly, questions were welcomed, and I never felt rushed or dismissed. The surgical outcome exceeded my expectations. My eyes are aligned, my vision is more comfortable, and the change in how I see the world (and myself) has been truly life-changing. The precision, skill, and calm confidence of my surgeon made all the difference. I would wholeheartedly recommend Dr. Wang to anyone considering strabismus surgery or seeking expert eye care. This is a physician who combines technical excellence with genuine humanity... and that combination is rare.

From the owner: As a small solo practice, I can provide a smoother and more efficient patient experience to give…read moreyou more one-on-one time with the professional. Through years of medical school as well as surgical residency and fellowship training, I have honed my skills to care for the eye and vision needs of your entire family. Call and make an appointment today!

I went to Cleveland Eye Clinic in Bedford Hts., on Broadway. Had a glaucoma test done and I asked…read morewhen the appointment was made and when I got there if it was covered on my insurance. They confirmed both times that it was covered. A couple of months later I get a bill for $230! Will no longer be using their services!

I was a little nervous during my exam because of my left eye. But was put at ease by the caring…read morestaff. I recommend this Clinic especially if you have lupus they take extra care and precautions with you.