I assumed they were associated with Classic Toyota but they are not. They were more interested in "making the insurance company pay" rather than explaining why their estimate was just about $10,000 more than my insurance, State Farm, would pay (6K vs 16K). I told them I needed to move my car across the street and they let me but they refused to give back all the parts that they took off my car, many of which were good parts. I never got my parts back because I wasn't going to pay the $3,456.10 they wanted for their estimate. Honestly, what they are doing should be illegal. read more

Absolute nightmare scenario. I have never experienced such rudeness, nor have I have seen such blatant attempts at defrauding customers or insurance. Brought a BMW X5 here for a simple repair to a front bumper, and the shop proceeded to send supplement after supplement, which the insurance adjuster did not agree with, pushing the initial $5000 repair to $13,000. We would attempt to get updates, and they would take days to reply. We asked them to cancel the repair and they claimed we would owe $4800 in storage fees to get the car back. It took days for them to even produce that number, how could they say we owe them for that time? At one point, a person answering the phone said "we only charge the storage fees because insurance will pay it, maybe they'll help you because you're a customer". I don't think she even understood that is fraud. We went there to find that the car had been disassembled far beyond the accident area, and the parts carelessly thrown inside as though the shop had decided on their own they were going to make our vehicle a total loss. Initially, the front desk agent was so defensive about the situation she went as far as to say "we don't have to help you at all" . Only after demanding we speak to the owner, were we able to get someone to seemingly take responsibility and release the car to us without charges. We were promised the destroyed panels would be replaced, but we have yet to hear from them a month later. Absolutely do not go here. read more

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My back passenger window was broken from a tree branch falling while I was driving january 4th. I called Hyundai since it was a lease and took it to the repair shop to keep it with classic since Hyundai has always taken good care of me. I instantly regretted my decision it has now been 7 weeks and I still have no car, they don't answer the phone, I've been hung up on several times. They ignored Hyundais attempts to call as well as denying my insurance agent the right to see the car which I find sketchy. When they finally did answer it took them 4 weeks just to do an estimate and somehow told insurance it would be almost 12,000 in total repairs? Mind you it was just a side window! They are unprofessional and sketchy and I will never take a vehicle there or recommend them to anyone. At this point I've been calling almost daily with no answers and still no car back and am about to contact a lawyer. DO NOT GO HERE. read more

This is my second or third time dealing with this business. They have always done a great job. The physical work and the customer service. The repair work is pristine and they care about the details. When I came to pick up my truck and we went outside to look at it I noticed my tire was low on pressure. This is due to my old aluminum rim. It's been like this for years. Not on them. The girl saw me look at it I think and when we went inside she said they needed to send it back to car wash to get a spot they missed. I said it's fine but she insisted. Well when it came back the tire pressure was up. I don't know if there was a dirty spot on it. I don't care. My driveway is muddy. But it's the little details that make up the greater whole. When I went out to look at the repairs I spent 2 seconds looking at the repairs and kicked the bumper and knew it was good. I spent 5 times that looking at my low tire. I think she noticed that. I didn't compliment the work because I'm just not that kind of person. I do perfectionist work at my job and expect it from everybody else and I always see where things can be improved rather then compliment most of the time. But here I can't find anything to critique. So I am impressed with the quality of work and more importantly the customer service. I had a poor experience with one of the classic dealerships the week before this and I don't know if I will ever do business with them again as a result of poor customer service. Not service. Customer service. In my opinion it's simple really. Good customer service is just lying to the customer. Act like you give a care about our problems even though you most likely don't. I'm smart enough to know this and don't expect people to care about my issues but it makes you feel good when somebody makes the effort to lie to you and make you feel like they care. My dealership experience lacked this. Classic accident repair did this perfectly. All of the woman were great but the woman with black hair I dealt with when dropping it off was a pro. The way she talked to me was like the mold for great customer service. Cut,copy,print that and you will be successful. Nobody is accountable in this country any more. A lifetime warranty on the repairs should be enough said to the quality of this business. I don't know why there are so many negative reviews for this business. It's an unfair portrayal of the business. I think the 3rd party insurance companies being involved made these reviews be as such. I don't often take the time to kiss butt like this but classic accident repair is tops in my book. read more

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DO NOT USE Classic Auto Repair. Please save yourself the hassle and use a local small business repair shop instead. I am not one to bash a company but we just had the worst experience ever. Not only did they have our vehicle for over a week (of which we were charged for a rental) before they ever looked at the car, they went $3000 OVER the quoted repair price of $1600. They did not have the vehicle repaired by the date they stated and then tried to say my insurance would not cover the repair due to a clause in our insurance with State Farm. All of this was a lie! The repair shop refused to send email pictures to our insurance to explain why they went $3000 over the estimate for a simple fender bender. They are no longer owned by Classic. I wish we would have used a family owned repair shop instead. read more

Great place ! Great team ! Certified quality repairs Everyone was so helpful making a stressful situation easy read more

I took my VW Jetta to be repaired, as someone's blow out, caused damage to my front bumper. Not only was the customer service EXCELLENT, but there was no charge for the repair. And they washed the car too! Their facility is clean, comfortable, with free wifi and beverages. I would highly recommend this company for any make or model you have. Again a big Thank You! to the staff. Certainly made an unfortunate incident, a stress free fix! read more

We hit a deer and since we were leasing from Classic we took it there for repair. Between Classic and Allstate Insurance this was a fiasco. The time involved and the lies told by both parties were inexcusable. It took over 33 days for repairs due to lack of follow up and concern for the customers. The lies to cover up the lack of proper documentation by Classic resulted in us having to assume 3 days of overages for the car rental. We cannot recommend Classic and as far as Allstate their good hands put up their middle finger to us. read more

What an amazing job the Classic Team did on my repair. They answered all my questions, kept me so informed and the building is so clean. I could not have asked for a better repair on my car. I will tell everyone I know how great they were. read more

Well i cant give them a star because they still have our truck...i chose them because we bought the truck from them and they use oem parts but they delayed our start day by a week then after two weeks and two days wont give us the truck because they want 900 more dollars from insurance company...so we go home with no truck then we look at truck and u can tell where it was hit and the door isnt flush like it should b and the paint doesnt match. Looks like they added orange flacks instead of red so paying over 3000 and u can tell the truck has been repaired poorly am sure classic wont give use full trade in value would have been better off finding a door at the junk yard and putting the money from insurance in our pocket could have bought a new truck with it read more

Absolutely terrible customer service. Person on the phone was extremely rude and thought she was doing her job. What a joke.

Terrible service. I used them because I thought they were affiliated with Classic dealerships where I bought my vehicle, but turns out they are only capitalizing off the Classic name. In NOV took my car in for repairs from an accident, their appraisal was much higher than the insurance adjuster's, but they were paid up front by my insurance company and it was a fiasco from there. Had to order one finishing part so my repairs weren't completed when I picked up my suv after 2 weeks. In FEB they called to tell me the part finally came in, so my car was dropped off again, kept all day vs the couple hours expected, and picked up during bad weather so the item wasn't inspected well by my spouse. (Also, their power was out multiple days hampering their work schedules. Get a generator!) In April, it was noticed that the new part was NEVER put on! Called again and they lied about what happened, and said they had to order the part. What??? They had the insurance money since Nov and never did the work! Unacceptable and I received no apology. My vehicle was taken in a 3rd time in JUNE to finally have the repairs completed. Ridiculous. Working people understand the inconvenience as well. I know they're not able to control manufacturer's backordered parts but Never Again will I patronize Classic Accident Repair. I never write reviews but do yourself a favor and try somewhere else. read more

I'm so impressed - My car was repaired, the office billed the insurance company and the car looks great. No hassle repair!

I can't recommend Classic Accident Repair enough, the owner, Marty, is extremely helpful and listens to his customers. I took my VW here to get work done and he answered all of my questions and alleviated my concerns. They made my car look brand new again. If I ever have to have work done on a car, I'm going back here. read more

I broke my Sienna's rear window and brought it to Classic Accident Repair to have an estimate in August, probably on 12th or 13th. At that time, when the employee gave me the estimate, I asked how long it would take to have it fixed, and the answer was 2-3 days. I made an appointment, which was on September 7 at 9 am, almost 1 month from the time I made the appointment. I brought the car to the body shop as scheduled. Later that same day, I went to pick up something I left in the car. I found the car was still there, where I left it, untouched at 2pm. 3 days later, we went to the shop to pick it up. We were told they (technician) just had it examined and would order the parts (they hadn't ordered the parts yet). We asked again when it could be done, the answer was Wednesday, maybe Tuesday earliest. The next Tuesday, we called and they said extra damage was found, the car could be ready on Thursday. On Thursday, I checked the status and was told it might be ready on Friday. Today, Friday morning, I called and the answer was the car could be ready Friday evening or Saturday morning but they couldn't tell until 2 pm. At 5 pm, I called again, the answer changed to be Monday. I have lost my trust on this company. I don't know what they are doing or if they are working on my car. I have to pay for the rental car and they don't care how inconvenient it is to me. read more

I took my BMW there for touch up on minor scratches at the front bumper. They made the repair but soon after, the entire front bumper started chipping paint. I was upset but didn't take it back immediately figuring they wouldn't honor their work anyway. Later I was in an accident and decided to take my car back there so that they could fix the bumper as well as repair my windshield from the accident. They completed both repairs and this time I have had no problems with quality. Instead I take issue with the fact that what they estimated to take 2 days took over a week and each day I called, they told me it would be done by the end of the day and they would call me to let me know it was ready for pickup. They never gave me a call back, on any day, including the day it was done. When I finally got my car, I complained and they offered me a complimentary car detailing - which made me feel a little better. But consistent with my past experience here they failed again. I called to schedule the appointment and the woman I spoke to gave me my date and time, and indicated they could drop me off at home. I live pretty far from the location so I said "really? That would be nice". She checked my address and then changed and said she needed to verify with her manager and call me back. Of course she never called, so a week later as I am driving to the location for my detailing I call to arrange a rental car since I figured that they couldn't drop me at home. And surprise... This service agent told me they didn't even have me scheduled and couldn't take my car that day because they were understaffed. If you need your car repaired right the first time, within the estimated amount of time, and with responsive service, don't waste your time here. read more