Just purchased my third vehicle from "Stan". He is a great salesman and gets you in the vehicle you…read morewant smoothly! The experience with Stan and Ken was more than I could have asked for! Ask for Stan and Ken for your next vehicle!

I wish I could give a zero. Wife just bought a new car there. In contacting the sales person, we…read moreasked if they could send us back our tax papers (needed to process loan) and if they could included floor mats. Salesperson never called back but texted me twice. 1st time he will send the tax papers and he could get mats at cost. I texted back and asked why he couldn't include floor mats, and never got a response. Followed up a couple weeks later about tax papers and floor mats again, called and texted him. He got back and said they couldn't find our tax papers after triple checking and he could get floor mats at cost (no explanation why he wouldn't include) then said he is on paternity leave the next day. I followed up with someone with their online assistants a week after and asked if someone could call me regarding floor mats. She said I should receive and email back. Week later checked back with same online assistant. She apologized no one got back to me but suggested I call someone in sales to help with my issue. I called and talked to a sales rep. his name was Jim. Explained that I was hoping after purchasing a car there they would include floor mats. He told me he purchased a car that was more expensive than mine and they didn't include floor mats. Then basically said I'm going behind the salesperson that sold us the car to get the answer I wanted. I explained the salesperson never really addressed why he would only give mats at cost, and he could have cared less. I am a business professional, and I understand there are people that do go around employees backs to get what they want. I am not one of those people. I never got an explanation from our salesperson at all. The other salesperson was so cavalier about how I was going behind our salesperson's back and seemed to think he was "putting me in my place". Absolutely terrible customer service, I would advise people to buy a car elsewhere. They lost our tax papers and got their sale and now they are done. I will let anyone who ever wants to buy a car to go anywhere but there. I'm disgusted.

I'm glad I didn't read Matthew's review prior to buying my car from Cleveland Motorcars, because…read morethen I would not have had the easiest car buying experience of my life, and I have bought well over 20 cars in my time. And I did it online as well, just as did Matthew. I found them to be immediately responsive, quick with processing documents and when the vehicle arrived it actually exceeded my expectations, and I also used LemonSquad to check the vehicle out prior to completing my purchase. It was immaculately detailed as well. I would recommend them without hesitation and will talk with them first the next time I am in the market.

Words cant even describe how great this place is! Every place I went to before Cleveland Motorcars…read morewas awful and only wanted to make a sale. I was very particular on what kind of car I wanted. Cleveland Motorcars went above and beyond. They found me the exact car I wanted and priced even less than the other places. If you want a headache free experience go for these guys! They are the best! Professional, caring and truly one of a kind! Thanks again I will definitely be back!! :)

Bought a 2007 ford f350 from here in may 2025 truck ran ok for a week. It is now February 3rd 2026…read more I have now spent a total of 14 thousand dollars in repairs and still this climbing. Just replaced 1 injector last week for 600 dollars and now all the rest of the 7 need replaced. So that is 4200 dollars more needed. I have never had any dealership screw me with a huge piece of crap on my life. This is the worst vehicle i have ever had. Do not buy anything from these crooks. 12 thousand for this piece of crap plus over 14 thousand on repairs. This thing needs to go into the shop every damb week. I am looking into suing this place. Stay away from this place

Bought a 2010 GMC Yukon Denali. Took it for a test drive only to run out of gas in the middle of…read morethe street only 50 feet from the lot. Ok I should have looked. Took it for a test drive. Came back told him the check engine light was on. He hooked it up and told me it was the fact that it ran out of gas. Not a mechanic so I believed him. WRONG!! Purchased the vehicle took it to my mechanic because the check engine light came on again. Catalytic converter!! $1,300.00 and haven't had it more than 2 days. Not to mention leak in my transmission line$700.00, lower ball joints $400.00, rear suspension and rear washer fluid line $1,300.00. I will say the ball joints were covered. That's it. Called to the shop before I got the work done for the converter he gave me a check for$200.00 what good that will do. Only thing I can say good is one the truck runs awsome with the ball joints done, converter, and transmission lines. Still have washer lines and rear suspension left. The dealer was friendly ( might as well be). Oh yeah 4-5 lights out. Thanks Action Motors

I had a very disappointing experience with Ken Ganley of Mentor. I left a $2,000 deposit for them…read moreto locate a Premium HEMI Durango -- the only trim that qualifies for 0%/60mo financing and includes the features I required. Despite repeatedly confirming this in texts and calls, they failed to source the correct trim and instead presented a lower model that didn't meet my requirements. When I declined the wrong vehicle, both the salesperson and finance manager told me their "policy" was to keep deposits on vehicle locates, even though they didn't provide the proper written disclosures and never delivered the vehicle I requested. I requested my refund multiple times and was ignored. I ultimately had to file a complaint with the Ohio Attorney General. I strongly recommend caution when leaving deposits here.

While the store was closed for the weekend, I emailed and they confirmed the vehicle we were…read moreinterested was available. I provided all the details they would need, including a cash sale. I asked for the price out the door so I could get a cashiers check. After multiple request for the price, asking for it in writing, they state the car is no longer available. The next day the vehicle still shows available but the price has been updated/increased. I emailed and asked why the price has been updated if it was sold, no reply. Telling.

I've been trying to buy a car from Honda of Mentor. It didn't happen. While I was test driving a…read morecar that I wanted to purchase, it was sold to someone else!!!! Horrible and unethical. I decided to give them another chance and wanted to purchase another car and they let a lousy $400 kill the deal. Big mistake. So, I'm loving my new Nissan!!

We have gotten our cars from here for the last 6 years (leasing) and used the same salesman both…read moretimes. When it was time to trade in my lease/ buy it out, we decided to go with the same salesman. Unfortunately he appeared to be uninterested in making a deal with us and was dismissive when attempts were made. Plus, he made a nasty comment about my driving after the test drive, which immediately turned us off from the whole dealership. There are multiple amazing dealerships just 2 minutes down the road, save yourself time and go there instead.

I took my 4 year old Forester here a few weeks ago because it was the closest dealership to me. My…read morecar was making a strange engine noise which made me afraid to drive to my regular repair shop. Although, I Had no appointment, I was warmly greeted by the service advisor, Sean. He listened to the car and called in a mechanic. They took the car in to the shop. After a short wait, the problem was diagnosed. I was told that the repair would take a couple of hours. While waiting, Ian, the service director, offered me coffe and spoke with me for a bit to pass the time. The repair was done is less time than I was told. I was thanked by Sean and the other service person, then personally thanked by Ian, who gave me his business card too. My car is running perfectly and I now I have a new place for service and a place to shop for a new car in the future.

If I could leave no stars I would. My mom retired at the start of the year and is now on a fixed…read moreincome. She bought a 2018 Subaru Forester late 11/2024. The first week the battery was dead and other minor issues started cropping up. I regret that she did not inquire on voiding the sale at that point. Within 6 months the check engine light, A/T oil temp light etc. came on. She is being told she will need a new transmission for $6000-$7000. Her mechanic has been in touch with the dealership and Subaru discussing any assistance/recourse given the extreme and immediate issues she has had to no avail. Only 5500 miles has been driven since purchase. PLEASE DO NOT BUY A CAR FROM HERE. If you do you might as well add 6-7K to your budget a buy a new or at least newer car from a respectable and accountable location. Or just make sure you won't have to actually drive the car you are buying.

Micah was very helpful in navigating the car buying experience. I never felt pressured to buy…read moresomething I didn't want to buy! He worked with me to get exactly what I wanted as far as model, trim, price range, and even color! I would absolutely work with him again!

This place is a rip off even compared to other dealerships, they charge $1000 for just the labor to…read moredo a brake job. Got it done by a certified mechanic for $350. Also the craftsmanship is poor and sloppy and I have waited 3 hours for an oil change. Go somewhere else or they will continue to gouge.

I went to Lake County Auto sales after getting a runaround at Honda of Mentor. Tracy and her…read morehusband were very pleasant, and worked hard to get me into a vehicle that I would be happy with-and I sure am!! Their prices are very fair and reasonable, and they even gave me more for my trade in than I ever expected. They also got me an interest rate that was approximately 1/3 of the "best" that Honda could do. I would not hesitate to recommend them to anyone looking for a good, used vehicle.

only have had my hyundai for 8months and ive had nothing but issues! they always jip people off!…read moredont purchase a car here

They're the worst we tried to buy with a trade-in of a BMW and they told us that they'd give us…read more11 grand then they said it would be nine grand manager came over and said it would only be seven and the salesman sat there and said he didn't say that I walked there and the salesman told me not to come back. I laughed and I went somewhere else.

I would recommend that no one ever buy a used car from this location. They will lie to your face…read moreabout the quality of the car and the repairs it has had. As i was told, when you drive it off the lot, good luck. so if you do buy a used car from here, you will need to make sure you have a couple thousand dollars to get the car fixed within days of driving it off the lot.

Quick prompts and very professional service was right on time. Will always take my car thereread more

Giles continues to provide great service. Eric was a great help when my vehicle suddenly died on…read morethe freeway and offered much needed advice. They always get our vehicles in ASAP for service and are fairly priced. We highly recommend Giles to anyone.