Wanted to get something looked at on my vehicle while it was still under warranty. The first time we called we were told that appointments were a week out. Called a few days later to ask about scheduling a time and day, was then told that they were scheduling two months out. We explained to this person what we were originally told and she told us they couldn't do it at all and to take our business somewhere else. Never again will we ever do business with this specific dealership. I understand my vehicle is about to his 36K miles but she could've been a little nicer about it. I understand the miscommunication but no need to be so rude about it! We only mentioned what we were originally told. I guess they don't under what customer service is! If I could zero stars I would most definitely do it! read more

Have nothing but great things to say about Nick in the Service team! He took in my jeep with some unexpected issues and had a great turnaround time and awesome customer service! read more

I am new to the Goldsboro area and I took my 2013 dodge Durango to get a quote/ diagnostic for my Oil pant gasket possible leak, coolant issue, and my AC was blowing hot air. I received the diagnostic via text for quotes and problems, totaling $5000. I declined the services. I got a phone call the morning after I dropped my truck off for an appointment at 1pm the day prior. The woman told me my truck was ready at 11am, she offered sun something to help with the cost and I declined again and she said it was ready to pick up. I went in at 5pm to get my truck and the people in the office agreed that the cost was high and they again offered the same sun thing and even recommended getting a new vehicle. I declined again and paid the $400 charge for them to just look at my vehicle. I drove 13 minutes home when I pulled into my driveway and shut the truck off I hear liquid GUSHING from under the hood. I called the dealership immediately only to be put on hold for 30 MINUTES (5min before closing) for them to tell me they couldn't help me until morning. When I opened the hood my engine cover was removed and thrown over to the side, coolant was overflowing, the silver cap to my radiator wasn't on all the way and coolant shooting out of it. Thank god it was only 13 minutes to my house, god only knows what could've happened to me and my 8yr old daughter while driving home if it was any longer! The next day I received a call from the dealership from a guy who wasn't a manager/owner like I requested. For him to tell me it was a technician error and reasoning for hurrying to get my truck to me when I got there. Completely unacceptable especially coming from a DEALERSHIP! I requested a refund for only the coolant diagnostic since this was their error. I was told that wasn't going to happen but instead offered the sun thing again to get the truck fixed or getting a new vehicle! After telling him those are not the options I wanted he began to drop the cost to get it fixed from $5000 to $1600! I told him I wasn't comfortable taking my vehicle there again after what I went through and he promised that he'd put his top technician on it, and told me it would have to be the next week before they could do anything. He then assure me if I replaced the silver cap I could drive it. I replaced the cap and was forced to drive it to work until I could take it back, only to break down on the side of the road from overheating! I got it towed back to my house and called the dealership again. The same guy told me it had to be underlining issues as to why this happed, which is far from the truth. I requested for the manager multiple times only for them to tell me his was in "meetings" My truck ran perfectly fine before taking it in as long as I checked the oil and coolant regularly. He told me to have it towed to the dealership and they would look at it again. I called a tow company and the came to get my truck, when they asked what was going on with it, they asked it they could take a look. As they turned on the truck it had started blowing smoke and the popped the hood to reveal that my radiator was emptied probably from the pressure test they performed at the dealership! It took 2-1/2 gallons of water to get it filled back! I began to cry when they told me I may have a blown head gasket from them performing a pressure test and not checking it after! Also an IMPORTANT AIR HOSE was detached from my engine and they were surprised I was able to even drive it away from the dealership to begin with!! They strongly advised me not to take it back there to the dealership! I am mortified at the way I was treated at the dealership! When you take your vehicle to a dealership you expect to have top notch service especially with the pricing for just diagnostic you'd think you would be getting your vehicle back the same as you brought it in! In my case that's not what happened! Maybe instead of paying 2 girls to sit in a tent watching TikTok who's only job was to tell me to pull forward you could use that salary to pay a foreman to check your technicians work... I am still awaiting a call from the manager/owner to discuss what happened and how they are going to rectify the situation that happened 2 weeks ago! (Every time I call I get the he's in meetings excuse) Worst experience of my entire life! read more

I've worked with car dealers all over the US and this was the first time I've had a sale person try to switch the list price. The sales sheet list price is almost $4000 different than the internet list price. After discussing the numbers with Ray Jones and then seeing the sales sheet I realized he had used a different price plus there was an added "millennial package" of $1500. I decided to not buy the Jeep from this dealership bc of this. Ray tried to blame the cost increase on the $3100 extended warranty that I was opt'ing for but it was not actually calculated into the numbers. I avoided answering the phone or texts for 2 days and I finally responded with the following: "Thanks for the follow up but I've decided to not go with your Jeep. The sales sheet had a price nearly $4000 more than what was online. Thanks for your time" This caused Ray to get angry and he started on a tirade about quite a few things as you can see in the screen snaps. read more

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If I could I would give 0 stars. I only went to the dealership because of the advertised price on their website. I should have checked here first because it seems this is something they do a lot. The advertised price for the Charger was 31k and they told me the best they could do was 40k. Walked out and probably will never go back there. read more

DO NOT GO HERE! If i could give 0 stars i would. I live in Jacksonville and wasted 3 hours of driving for nothing. Test drive the car, love it, sit down to do paperwork, and the price is 7k higher than what it was from online before any of the dealer fees, they claimed because they added some package into the car and proceeded to scroll to the bottom of the website to show me the fine print about the price difference. There is no negotiating here the best price you will get is sticker price if not more from the "packages" added on read more

I went in to buy a brand new ram 1500 Laramie for $60,240 as advertised on their website on august 17th 2022. I drove my jeep wrangler down and they offered me a fair trade in value. Did the application, got approved. When James the general manager told me the finance amount and term, things were not adding up. I asked him the truck price and he said 66k. I walked out right then and there. I waited an entire month before posting this review in hopes that they would call to make things right but have not. How has this place not been sued for false advertisement? Look at all the reviews. read more

So glad I got my new Jeep Compass from here!! Very knowledgeable and able to work with me to find my dream car!

I lost $500 unsuccessfully trying to buy a car here. I made an out of state offer a couple hundred dollars over Kelly Blue Book's "outstanding" condition book value and came to an agreement with Tim the sales manager on one of their several "leftover" / untitled 2016 model year vehicles (it's 2019 BTW). I agreed to pay the dealer fees, but was shocked when the paperwork came that their dealer fee was $700 AND there was a REQUIRED $500 protection package that was never mentioned prior to the paperwork... $1,200 in unexpectedly higher costs. That is by far the highest dealer fee I've ever come across and I've also never had a dealer REQUIRE me to buy a protection package... have you? I had Quay the sales person do a walk around and confirm in writing that there weren't any scratches / dings / dents and that the mileage was 230ish original miles. I put down just over a 10% deposit and bought a one way plane ticket for about $100 and flew out to inspect and close on the car. First of all, I've never seen a more poorly prepped car for delivery... my pictures speak for themselves. Second, the car had an additional 40 or so miles on the odometer from when I agreed to buy it... no idea how that would of happened. Lastly, I was disappointed to find that the car had previously undisclosed front end damage on the bumper and chin spoiler in several areas. They tried to rub it out and had a neighboring body shop look at it, but a service tech confirmed the damage was too deep. I sent photos to my local Dodge dealer body shop back home, and they estimated in writing that it would cost an additional $1,400 to repair the bumper and the chin spoiler. Tim the sales manager said it could be fixed locally for $100, but I don't think that's possible for a reputable job. The labor alone would be more than that for a good job... and on a car purchase from a dealer I want a good job. I asked for a lesser amount than the damage estimate... $1,000 off to at least be able to repair the bumper damage, but he refused. When you combine the unexpectedly high fees and undisclosed damage estimates from my local body shop we were approximately $2,600 above my original slightly above book value offer. I ended up deciding that the car wasn't worth the extra money nor did I trust the situation any longer. I got my deposit back, "walked away", and spent another $400 on a last minute return plane ticket so I could get home... $500 in lost money on travel. Based on the outcome of my experience I have no idea how the owner of the dealership is still in business. I personally have never had a more disappointing car buying experience, and based on other reviews out there I'm clearly not the only one. I obviously won't be back. (Side note: I'd like to point out that no part of this review is "emotional" nor am I attempting to make them "look bad"... this was my EXPERIENCE.) read more

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We drove two hours from Wilmington to look at some Jeeps after a bad experience with a local dealership. This place is so worth the drive! Very friendly, extremely customer-service oriented and super low-pressure. Fair prices, worked with us on our trade-in and really went above and beyond to make sure we closed the deal as happy customers. Highly recommend! read more

Classic Chrysler Jeep Dodge Ram - Office area - nice service waiting room and children's room in back. - Car Dealers Near Me - Goldsboro, North Carolina

They are good at presenting exactly what you want to hear. I bought my 2018 Jeep Wrangle Unlimited in July of 2018. I ask if they could bring the price of the jeep down to $xx,xxx.xx I would buy it. When they showed me the number it was at the high side but looked right in line with true price. (they are not a true price dealership) Scribbles on a piece of paper. I thought it was a fair deal. I'm was just looking for a fair price. What they didn't point out that number included my trade in. Did the financing thru the dealer - they told me my monthly payment. Thought it was in line. When I got home and talked to my bank I got a much lower rate so I review the paperwork they emailed to me. I paid about $5k more than I wanted to. I called back to the dealer to discuss and the salesperson had quit or was fired. The General Manager and I had a good talk then I find out shortly after he Left. The Service person I met when I bought the Jeep was fired (I was told). I tried to get a quote on the part from the service department and a week and a half later no response. Don't go there...honestly. I have dealt with two other jeep dodge places in the area and I know at least there service departments are good. Why do you have to look out for con artist when buying a car? read more

This dealership advertises 'This vehicle has just been reduced by $8,000 dollars." When you call to get a price quote, you are told "Sorry, there is a different much higher price." Typical shady false advertising/bait and switch. I do not recommend this dealership. read more

Called about a vehicle on their listing to insure that it was still there, sales rep confirmed that the vehicle was in fact still there. While driving received a call and voicemail from salesperson so they could pull vehicle. Arrived only to find that the vehicle was no longer there. Sold the previous day. Wasted 2 hours driving and time wasted. Poor customer service. General manager said sorry. That was it. Had cash in hand to purchase. Their loss. read more

Brother in law and I went to purchase a truck, advertised $10,000 off MSRP when we showed up we find out it had been a Demo truck, had 3900 miles on it, filthy inside, and the price was higher then advertised. Not even willing to honor online listed price. Found a couple of songs in the paint and a few other imperfections of it Demo time. Brand new 2020 truck. Offered a price of $65,600 out the door, she advertised price was $60,480. If your looking for a truck look elsewhere!!! read more

Dropped my Ram off for an engine light, system upgrade and service. Jason had to run a test and had to replace an "esim", but before that he had a part rushed to perform the test just to get my truck outta there that day. The guys were professional and hilarious, and even though my key was lost-they searched high and low for it and ended up giving me a new key. The next day my key was turned in by another customer and Anthony called me up. Accidents happen. I'll definitely come back for service because of their hard work and integrity. read more

The best staff in town. Rosa Hurdato is amazing and friendly. Quick service me and my wife were in and out in a matter of hours.

Love this place!!! I honestly don't know why this dealership has such low ratings. Yes, compared to the big new dealerships popping up in Goldsboro, this one is relatively small with limited parking space but the customer service is on point. If you need maintenance see Anthony!!! He's awesome and super personable. I've been going to him for the past two years. And If you're looking to buy a new or used car you MUST talk to Keisha. I guarantee your visit will be a good one with her. She genuinely listens to your requests and tries her best to meet your needs, especially when looking for a forever vehicle. Her personality and humor makes car buying fun! I'm thankful for the experience I had and absolutely love my new 2015 Jeep Grand Cherokee. read more

The general manager of this dealership acted out of incompetence at best, dishonesty at worst. On or about June 10, 2015 I contacted Classic Chrysler Jeep Dodge Ram of Goldsboro to inquire about a 2014 White Ram 1500 Limited 4x4 (VIN:1C6RR7PT3ES336752). I received a response from a salesperson, and we began communications in an effort to arrange a deal on said vehicle. I noticed that the 2014 Ram 1500 Limited had been on their dealership for about a year and a half, and that they were probably paying for it and ready to move it off their lot. I offered a trade of my 2014 Ram 1500 Sport 4x4 for their 2014 White Ram 1500 Limited 4x4 (VIN:1C6RR7PT3ES336752). I didn't hear back from the salesperson for a wile, so I assumed the dealership had not accepted my offer. During that time I deployed with the United States Marine Corps. Shortly after leaving, I received an email from the salesperson asking if I was still interested in the 2014 White Ram 1500 Limited 4x4 (VIN:1C6RR7PT3ES336752). I responded that I was interested, and resubmitted my offer. The salesperson presented the offer to the general manager, and then responded to me that they would accept the deal - an even one for one trade of my truck for theirs. I knew it was a long shot, and I was a little untrusting that the dealership was being honest and not trying to sell me a different truck, so I verified several times that we were talking about the 2014 White Ram 1500 Limited 4x4 (VIN:1C6RR7PT3ES336752). My wife would have to be the one to carry out the deal in my absence, so I wanted to make sure they weren't going to waste her time. Several times it was affirmed that Classic Chrysler Jeep Dodge Ram of Goldsboro would accept an even, one for one trade of my 2014 Ram Sport 4x4 for their 2014 White Ram 1500 Limited 4x4 (VIN:1C6RR7PT3ES336752). On 26 September, my wife drove my truck to Goldsboro to execute the deal. The sales staff pulled up the 2014 White Ram 1500 Limited 4x4 (VIN:1C6RR7PT3ES336752), and they began to appraise my truck. During that time, the general manager stated that he thought we were talking about a silver Tradesman the entire time. Never once during any of our correspondence was the word "silver" or "tradesman" used. Multiple times, in multiple emails and phone calls, the words "2014 White Ram 1500 Limited 4x4 (VIN:1C6RR7PT3ES336752)" were used. I cannot fathom that the general manager, in good faith, actually had a misunderstanding about which truck we were talking about. I believe that he acted out of extreme incompetence at best, and willful dishonesty at worst. I believe that one of two things happened. Either he knew which truck we were talking about, agreed to the deal, but then changed his mind and tried to back pedal out of the deal, or he knew he was misleading me, and was trying to get my wife to take a lesser vehicle in trade for our vehicle. I believe the latter to be true. I would like to add that the salesperson was friendly and, as far as I observed, honest. I believe it was the general manager who acted deceitfully. I have filed a formal complaint, and requested that the general manager follow through with the deal that was communicated, whether through his negligence or outright dishonesty. I have not received a response, nor do I expect one. read more

In february I took my sister in law to go see a 2015 dodge durango which it was in great conditions. The dealer finance guy and Manager pulled some shady mess where they included the the warranty dodge offered without even asking us weather we wanted it or not. In my option that sounds like something illegal, So as I was leaving without the car. I told them I was going to contact a lawyer about the shady mess they have pulled on us needles to say they called me 10 minutes after I left saying they wanted to renegotiate the vehicle. read more

We came to this dealership looking for a specific Cherokee. We happened to be in the area and saw it online so decided to make a stop. I just want to say that Blake was awesome and very honest about everything. He isn't like your typical salesman who will try to upsale you every little thing or hide anything. We didn't end up purchasing this vehicle because of a few reasons but the experience was great and would recommend working with Blake if you go there. Blake informed the Sales Manager that we weren't purchasing the vehicle and that's when the experience took a downfall... I went to the restroom and turned the corner to see Dan The Sales Manager in the seat. We told him that we weren't interested and kept persisting to sell us a car we did not want. Made the whole situation very uncomfortable and some of the worst sales tactics I've see. After telling him over and over that this is not what we want he tried putting us in another car. He just wanted to make his sales quota for the day so he can add another "Top Salesman of the Year" plaque to his wall. Then as we were heading to our car some other random salesman hopped out of the woodwork in the parking lot and kept asking if we wanted something other than a Jeep Cherokee. Blocking us from leaving, he persisted that we looked at other vehicles on their lot. Just make sure you deal with Blake if you are looking for your next car there and your experience will be great. read more

The manager here is a complete liar do not buy a car here promised to fix a part that was broken on the car before purchasing and took advantage of my elderly mother in law do not trust this car dealership read more

If I could give this dealership zero stars I would. Unfortunately it's not an option. This dealership should be put out of business! They were horrible to deal with, not to mention liars and scammers! They will tell you anything over the phone or via e-mail to get you into their dealership and then they deny they ever told you what they promised or, they will tell you the offer was only good for the day that they corresponded with you over the phone/e-mail. I was in the market for a Jeep Wrangler. Every Wrangler on their lot had locks installed on the hood of the vehicle. I initially thought that was pretty cool but the sales person later informed me that the locks were there because there had been so many thefts of batteries and other engine parts. The front grill of a lot of the wranglers were also very loose like they had been tampered with. The general manager acted as though he had no knowledge of this. The lot of this dealership is so full and extremely chaotic looking. I felt like a rat trying to walk through a maze. The vehicles were parked so close to each other it made it impossible to freely walk around the lot. I had to keep turning around and doubling back to try to find another way around one vehicle to get to another. Describing the general manager as incompetent would be putting it nicely. He's a complete con artist. I was able to write a check free and clear yet the GM continued to argue with me about the price of the vehicle and repeatedly tried to scam me into other financing offers that I was not interested in. He sounded like such an idiot with the pitch he was giving. Good thing I'm a hell of a lot smarter than he is. He became extremely aggressive and I made a final offer with what I was willing to do but he did not accept my offer. I walked out of the dealership with a very clear understanding of why there were so many vehicles crammed on the lot. The next day I found the same vehicle with more options for the same price at Keffer Dodge, Jeep, Chrysler & Ram in Charlotte, NC. Keffer was a complete 180 to work with than Classic. They even came down on the price of the vehicle by $2000.00! The GM at Classic even lied to me about how long the vehicle I was looking at was on their lot and 2 sentences later he contradicted what he had told me about how long the vehicle had been on the lot. I could go on and on about how piss poor Classic is mismanaged. I'm also filing a complaint with corporate Chrysler, Jeep, Dodge. My advice, STAY AWAY FROM CLASSIC CHRYSLER JEEP DODGE RAM!!!!!! Save your self a lot of aggravation!! read more

High pressure finance manager. After I requested (3 times) the sales person not run my credit until I find a vehicle I liked, this manager came in and ordered her to run it to test the waters and see if I would stop it. Of course, I did. Very unpleasant experience. Do not recommend. read more

The biggest waste of time and a hit to my credit for nothing. They advertised a Fiat Abarth at $12780. I got my pre-approval letter for financing and went to the dealership. By the time they were through adding in "mandatory, optional warranty", fees and such ($559 for the millennium package, $599 doc fees plus the "supposed discount") the vehicle was back to sticker price. It was advertised with $8210 Classic discount, which turned out to be "rebates" that I did not qualify for. I actually spoke to the dealership multiple times and asked these questions before I went. I hate dealership crap so I always get pre-qualified and pre-approved and go in with the deal in my hand so I have to make sure of numbers before I go. I confirmed the price before I went, nothing was said about having to qualify for the "Classic discount". I took a picture of the ad so I have proof of what I am documenting in this review. I believe that because we were so interested in the little car that they thought they could do whatever they wanted to get the original sticker price for the car. The finance manager actually asked me what the problem was. I agree with other reviewers, if I could give a 0 star, I would. High pressure sales tactics and games... I actually have financed 3 vehicles through my bank and never have I had so many issues. I usually am in and out of the dealership in 30 minutes. I was at this dealership for 2 hours and finally told them to give me my deposit back. I was done. read more

My name is David G. I am the owner of a 2014 Grand Caravan and 2010 Town and Country. I am truly disappointed to hear my friend Donald J. a retired senior citizen (on a fixed income) broke down in NC due to transmission trouble. Upon being towed to this dealership in a time of need he was inconvenienced more than anything. Your dealership (Classic Chrysler) promised that the repair would be complete in a week. However, it took over 30 days for a repair and there was no assistance in reimbursement for rental or extended stay. It is the expectation of the company to stick to their word and be especially supportive of seniors who are in need as well as anyone else. As a owner of Chrysler vehicles it makes me question any future purchases and or interactions with this company. You should too. read more

Got my oil changed the other day. Had oil all over the engine area that I had to clean off, very sloppy job. I do not trust them at all. From what I have seen they don't know there product and the do not look are act professional. This is the second time this has happen. read more

I have had 5 dodges from this place all good until now will never buy here again because of tags said I could not transfer a dav tag to a 2500 which is bs they want to sell you a tag had to go to dmv to fix problem before I buy another one from c.c.i will buy a jackass I wood be better off read more

Terrible dealership! I traded a car in for a new Compass and it took them about 40 days to pay my trade in off. I was forced to pay two car payments during that time. One for the Compass and another for the car I traded. When the dealership did finally pay off the loan they paid the original pay off on July 5th, not the new one with the interest that had accrued. During this time my paper plates expired because I could not get plates since they had not released the title to the Compass to the loan company. Left several messages with the Sales Manager with no returned calls. Several other dealerships around, I would avoid this one! read more

The greatest, friendliest, most fun I've EVER had buying a car. These guys were wonderful to work with, and made me feel relaxed. Offered soft drinks, coffee, and snacks during the 3 hours I was there. The salesman and I fit together like we had been friends for a long time, the sales manager was a great guy, and even the finance guy made us feel we were doing the best thing we could do for our family. I plan to buy ALL my future Jeeps from here. read more