[[HIGHLIGHT]]The service rep was not very friendly (Frank). He really needs to work on his customer service skills.[[ENDHIGHLIGHT]] I spent over 1700 dollars in repairs. What I initially brought the vehicle in for was not actually looked at. [[HIGHLIGHT]]He called me and gave limited explanations on why the repairs were needed and what caused the problem.[[ENDHIGHLIGHT]] Once my car was finished it wasn't washed or cleaned. The previous time I had my oil changed at that location and not sure they did the oil change because my oil mileage indicator was not reset. [[HIGHLIGHT]]Called them to ask and they were very short and said "just bring it back" in a bit of a condescending tone.[[ENDHIGHLIGHT]] Will not return. W read more

I rate Deacon Jones Ford of Goldsboro ZERO stars! One bad experience after the other. I have had nothing but trouble with the car they sold me. [[HIGHLIGHT]]The service department yelled at me once that they didn't sell me the car that I purchased from that DJ.[[ENDHIGHLIGHT]] It needed a new engine because of an engine defect, and they threatened not to repair my car even though it was under warranty. I had to call Deacon Jones Smithfield, who told me the car would be repaired. Within days of picking up the car, it was already breaking down. By the time the car needed a second new engine, it was under recall for an engine defect. [[HIGHLIGHT]]They kept my car for months, & getting a loaner was very difficult & took weeks, despite being approved by Ford.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Robbie threatened to have me arrested if I called them again, despite having only called them a normal amount of times to check on the car and ask about a loaner.[[ENDHIGHLIGHT]] I began calling Ford when I needed to ask them a question, and would have Ford call them with me on the line. Within days of picking up the car, the engine light & other lights were already on. When I took it in for the first oil change after the 2nd engine replacement, there were 2 men standing at the entrance, customers who appeared to know each other & were talking. Again, they were at the door, & they were not at the counter. One of them told me to go ahead, & they continued talking. One of them was asssisted, & I was at the other counter while the one who told me to go ahead of him was behind me. Frank looked behind me & offered to help the man behind me, who was the man who told me to go ahead of him while he was talking with the other man. The man TOLD Frank that he told me to go ahead of him, & again, the men were at the door when I entered the business, neither of them had approached the counter. Are other customers supposed to wait outside while two customers are at the door talking? Whoever is at the counter is the person next in line & the man told me to go ahead of him. [[HIGHLIGHT]]Frank was VERY rude when he looked around me, offering to help the man, while I was standing at the counter.[[ENDHIGHLIGHT]] After the man told Frank that he told me to go ahead of him, I also spoke up for myself & informed Frank that I would not have jumped in line. [[HIGHLIGHT]]Frank told me he didn't even know if they would be able to service my car, probably since I reported them to Ford, the State Attorney General, & to the BBB for the issues I was having with the second repair on my car & getting a loaner car so I would not have to get Ubers & ask friends for rides.[[ENDHIGHLIGHT]] BUT, they talked me into purchasing the service contract when I purchased the lemon car they sold me, so I asked how could they refuse the service. Frank let me know it would be HOURS for an oil change, so I told him that was fine. BTW, they talk you into purchasing the contract, but do not tell you they do not take appointments & they will take hours for simple oil changes & routine services. They want you to drop your car off & leave it. [[HIGHLIGHT]]Frank was SO rude to me that while I was waiting I made a post on FB describing my experience & Robbie made me leave, but only after I demanded a refund for the remaining services due on my car.[[ENDHIGHLIGHT]] He claimed I jumped the line & was pissed about the FB post. I was recording so can prove I did not jump the line, & as mentioned, the men were at the door not the counter. The lady refunding my service contract money refused to give me the name of someone to complain to because she was pissed about my FB post. So much for truth and freedom of speech. [[HIGHLIGHT]]Both times the car needed a new engine & the staff at Deacon Jones Ford were rude to me & did not want to help me I tried to reach out to Ken Jones.[[ENDHIGHLIGHT]] I was never able to reach him. The second time, I sent him an email & he never responded. [[HIGHLIGHT]]Robbie likes to threaten & intimidate people.[[ENDHIGHLIGHT]] Before one oil change, their was a hold on my car until I talked to him. [[HIGHLIGHT]]He called me into his office just me & him, and was very, very intimidating, demanding that when I would make negative statements on reviews that they sent me to complete after oil changes, that I was costing the employees their bonuses.[[ENDHIGHLIGHT]] My review was honest-it should not take hours for an oil change. [[HIGHLIGHT]]Then, when I had the second engine replacement, he wasn't even in town, & did not even bother to ask for my side of the story when he threatened to have me arrested if I called them again, when I only called a normal amount of times that ANY customer would call to check on their car and ask about a loaner when they were without their car and needed transportation to work, school, and other commitments.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My last time there he was also very rude and intimidating, "And don't come back!"[[ENDHIGHLIGHT]] LOL, mf, I didn't want to be there to begin with, but you guys sold me a lemon car then talked me into purchasing a service plan, but neglected to tell me that an oil change would take hours. Sell you crap, try to intimidate you when you need service and repairs. read more

DO NOT buy anything from Deacon Jones, they are a bunch of money grubbing liars, they sold me a new vehicle with braking issues as if they knew nothing about it when there was another lady dealing with the exact same issue. They would not replace the pads or rotor bc it was not under warranty (on a 2025) they deemed grinding and scrubbing normal and a common's occurrence. [[HIGHLIGHT]]They call you deacon family to get your business and then they are done with you![[ENDHIGHLIGHT]] I am warning you to RUN! DO NOT give them your business!!!! read more

Service Dept is great. [[HIGHLIGHT]]Very happy and I only go to Deacon Jones for all my car needs.[[ENDHIGHLIGHT]] Prices are fair and the people are very nice. Pick up and return my car is also a nice thing. It is a thing of the future. read more

[[HIGHLIGHT]]I had a horrible experience due to terrible communication with the service team.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They assumed I'd want to leave my car there to be worked on for days on end when that wasn't necessary[[ENDHIGHLIGHT]], and did not contact my warranty company prior to beginning work so I was required to pay out of pocket for services or leave my car there like I never intended to in the first place. For anything other than routine preventative maintenance i.e. oil changes, tire rotations, etc., I'd steer clear. read more

Deacon Ford in Goldsboro NC is without a doubt the worst place I have ever taken my vehicle for work to be done. I took my 99 Ford Ranger to have some tests done on the engine for a possible cylinder head leak. Within just a very few hours, they told me the engine block was cracked and there was no repair. After coming up with a $9400.00 estimate on a new engine, I told them to go ahead and fix it. For the next two weeks my truck sat out on the back lot and was broken into and damaged. The Mechanics seem to be honest and wanted to help. I found out that nothing had been done on the engine and for two weeks got nothing but lies and deception from the service manager and his folks. And still no engine. They are very deceptive and dishonest, especially to older folks. I finally rescued my truck from them and paid for the new parts required for "damages" they are not responsible for. Read the fine print folks. I found an honest mechanic that told me what really happened. Lies and deception seem to be their business ethics. Also I am from Goldsboro NC, not San Francisco. read more

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t tried to buy a new vehicle from this dealer,each time i asked what there price was they kept asking me for more of my info. the worst. STAY AWAY FROM THESE PEOPLE!!!!! read more

NEW Terrible. The staff puts in friendly and supportive face while they lie to you. I was told there was an owners manual in the car. No manual. I had a tire leaking air (the sensor turned on while I was driving home from the dealership). Will they fix it No. I was told the AC worked (it was cold when I bought the car, I couldn't test it). No AC ($1500 fix). Both key fobs batteries died within 1 week. Do they call to check on you, yes. Will they call you back if you ask for anything on that check in call? No. Will they actually help you with anything they say they will? No! As far as I am concerned these guys are a classic example of sleazy used car dealers. read more

They are very professional and treat you as if they were buying the vehicle for them selves. They are very knowledgeable,curtious,punctual and hard working depending on the service there may be a wait but they are polite and strive to get the work done in a timely manner thanks for all your help Deacon Jones.! read more

My husband and I had a great experience buying from Deacon Jones Ford in Goldsboro. Bergin Hartzog was very knowledgeable about the vehicle that we were looking to purchase and went out of her way to find the vehicle we wanted. She even introduced me to the gentleman who would be driving it to Goldsboro for the dealer swap when I expressed that I wasn't especially excited about someone else driving it and that helped ease my mind on the matter. Zan was very honest and we did not feel pressured to purchase anything which was nice. Kirstin Parrott is the first finance person that I have ever bought an extended warranty from when purchasing a new car. Kudos to her, she did a great job as well considering I told her we were not interested in the warranty when we originally sat down with her. I also wanted to mention that I'm typically very hesitant to bring a vehicle in for any kind of service to a shop that I am unfamiliar with. I am currently attending the WCC automotive program in pursuit of a hobby. Keevin is in my class. Knowing that you employ people like him in your service department makes me 100% comfortable bringing our new car there for service or repair in the future. Your people are representing you well and I'd absolutely recommend Deacon Jones Ford to my friends. The car was initially delivered with significant scratches but Jesus Diaz did a great job at restoring the car to nearly perfect. He saved the day with his detailing skills. The only thing left was a spoiler with cracked paint but Robby (the GM) committed to having it repainted/repaired as soon as I would be willing to bring it in for repairs. Kind Regards, Catherine read more

They scheduled me for a one day repair that turned into two days. No one bothered to let me know. When I called to check on my car the man that finally answered the phone told me. He also told me they have no loaners and I would need to rent a car if I need transportation. The GM of the dealership told me the same thing. Thanks for no customer service at the dealership and I can promise when I purchase a new vehicle it will NOT be from a Deacon Jones dealership!! read more

Worst experience I've ever had from a body shop. 1 st I had a appointment to get my car estimate. It got pushed back to 3 pm from a 9 am appointment, then canceled because they had their adjuster go somewhere else. Once I finally got an appointment the time was changed 2 more times again. Finally set an appointment to get car repaired. Which was a month after the estimate. Then arrives my appointment date Dec 1st 2021. Dropped off car and waited. 2 days later they call me that their techs have quit and have no one to work on cars. I have wasted over a month with this place. Now i'm back at square one at another shop to get an estimate. This is the place State Farm recommended. What a joke. read more

I took my 2019 F-150 in for service and found it had a broken oil pan splash guard, the truck had less than 8,000 miles on it. The service writer didn't even come and get me, I had to walk around to find out if I would be done soon. He tells me that the part is $120 and ford will not warranty the part, later I find out that the service manager a conman that used to Snipes Ford and would brag about making customers pay for what should be warranty parts by telling Ford that it is the owners fault the part broke. So yep I am going to have to pay for a new splash guard even though it wasn't hit, wrapped or broken by me in anyway. Stay away from Deacon Jones this service writer is uneducated on tire load ratings as well as customer service. This is the worst dealer I have ever seen! read more

Two years ago I was driving home to Arlington, VA to see my wife and new baby a week before I deployed when my truck had issues in the middle of nowhere North Carolina. I had to have it towed and was stuck in a hotel for a night. The Ford dealership heard my story and pushed my car to the front of the line to fix. I was on the road by 10:00 the next morning even though I arrived at 5:30 pm the night before, and they didn't charge me through the nose. Thanks to the people at Deacon Jones Ford & Lincoln for caring and doing such a great job. read more

Deacon Jones Ford is hands down the best dealership I have ever done business with. This is after nearly 9 years of service to my F-250 (Robert is a genius and they should pay him 10x what they do, whatever that is). Tisha is the best welcome, always sweet and kind. Parts is awesome, always helpful. Wendy is top notch admin keeping everything flowing. And Scott is a phenomenal leader of that great team. Keep it up! - A happy customer who hopes to need a new car soon so I can buy from Deacon Jones Ford. read more

This dealer will rip you off! They cost me over $2500 in repair bills that was totally unnecessary. The initial repair was installed incorrectly and the new part was damaged after only a few days of driving. I validated this claim directly with Ford. They repaired it a second time and charged me full price again. The dealership GM is a total jerk and extremely unethical! His exact quote " you don't want me to pay for your bad luck do you"? WARNING - AVOID BAD LUCK BY AVOIDING THIS DEALERSHIP! read more

I brought my truck in for simple work. Spark plug change, diff fluid change, and A/C Freon top off. It cost me $1200!!!! This is the most ridiculously overpriced stealership I've ever been shafted by. $25 per qt of diff fluid? Seriously! Amsoil is FAR SUPERIOR and 40% the cost. What's in their fluid? Gold? There is ZERO CHANCE that Motorcraft anything is better than Amsoil, yet why does is cost 60% more? Only reason I give it 2 stars is because the facility is nice and the staff treats you well while you're there. They have to be friendly while they rob you blind. They will NEVER have my business again. In fact I will not likely ever buy a Ford product again. read more

this is the worse dealership i have ever been too ...in a recent service visit this dealership gave my car to a uninsured vendor who then crashed my car .... then they treated me like crap for wanting it fixed scott the GM was unprofessional and threatned me when i said i was getting a lawyer about the issue beware of this dealership read more

Avoid at all costs. I went in for a repair and these are the key things that make this place completely and utterly worthless. 1. First and foremost, they should rename this place Deacon Jones Ghosts-boro. It is hard to find anybody to help you, and the people you do find have a can't be bothered attitude. When I first got there I wasn't sure where to go or if they were even open. 2. Made an appointment and still had to wait an unreasonably long time. I also had to call them to make sure the part that I already paid for arrived. Constantly put on hold over the phone and constantly being asked the same questions. 3. Did not repair my car correctly, which caused further damage to my car, my fence and me having to file an insurance claim. I brought it to them, telling them it wasn't repaired right. I explained this to a service person whose only response was if it happens again, just bring it back. (It was my parking brake. The car managed to roll with the brake fully engaged damaging a fence. Had the fence not been there it could have hurt or killed somebody or rolled into the ditch in my backyard totaling the vehicle.) 4. When I requested a loaner to get to work, they refused me a loaner. I purchased the car through one of the other Deacon Jones Dealerships. I had to share a ride to work with a complete stranger who was also having work done to their car and also refused a loaner vehicle. 5. I filed 3 different complaints on the Deacon Jones website and filed a complaint with the BBB, they refused to contact me or respond to my BBB complaint. 6. After my car was repaired the second time, I found garbage that I know for a fact was not mine inside my car, as well as my AC turned up to full blast which it wasn't when I took it in. 7. Honestly, I can write a novel of why to avoid this place. If you own a Ford Lincoln or Mercury find another place for repairs and maintenance. These guys obviously don't know what they are doing. If you are interested in buying a Ford Lincoln or Mercury you'll have no choice but to find another dealership. The staff there is more interested in hanging out by the restrooms and vending machines and chit-chatting than selling cars. Again rename the place to Deacon Jones Ghosts-boro. Honestly it's really easy to see that this place won't get it's crap together even if they fed laxatives to Siamese twins. Sorry for this being so long to read, but I just have to let others know what a complete and utter joke this place is. I usually don't complain/review like this, but this experience just drove me to do so. read more

I've been taking my vehicles for them ever since I was old enough to drive and had a great relationship with Robert. They changed my intake manifold in December of 2018, truck made a rattling noise when I got it back. They claimed it was something internal making the noise and the intake manifold had nothing to do with it so I let them rebuild the entire engine. After 5 months I finally got my truck back and it just didn't seem quite right. It was a "performance" build so I expected it to be a little different from factory but the engine misfired in the higher rpm's and the tuner couldn't get it to hold the proper timing so it was tuned back to keep it from misfiring so bad. Nobody could tell me why the engine misfired and nobody at Deacon Jones really cared to find out either. I've since had to spend numerous hours researching on my own to try to find the problem to no real success. A few weeks ago I noticed a fluid built up around some of the injectors on the back passenger side of the engine bay. I took it to them and they might as well have told me that they didn't care. Looks to me like the intake manifold is messed up which is what I was having problems with to start with, Deacon Jones used to be a good place to get your stuff fixed but ever since they moved to their new location it's been a sick joke everytime I've been, there's alot more I could complain about but I'll leave it at thay. If anyone has any questions or would like to reach out my name is Scotty Riggs and my number is 919-252-9853 read more