I go to Goldsboro because this group is very thorough and they put my car back together properly. I also want to say they don't push you for services that you don't need. I do a lot of maintenance on my car by myself oil changes and things like that, and they do not argue with me. I also took my car to get the spark plugs changed somewhere else and they just noted that on my car records. They're very nice to work with. read more

Amazing team and service. If there are any questions or concerns after my visit all you have to do is call them and they will fix the problem. read more

I purchased a 2017 Honda Accord. We wanted to pay cash was talked into financing when I didn't want it and was lied to about the rate. When I got home looked over the paper work and the rate was 6 times higher than quoted. The hood, the top and trunk lid has tree sap that has eaten into the paint. Have to repaint. Was repeatedly told I would get a Vehicle History and never did. You need a car better go somewhere else, don't let them stick you. Tony Toler read more

Was sold a truck with a transmission converter problem. Didn't realize it until after i purchased truck. Deacon Jones Tried a fluid flush update on it to fix the problem and they didn't even want to cover the full cost. A month later I got my truck back and still not fixed. Told me to keep driving it maybe it would fix itself. It got worse I couldn't keep driving it like it was. Decided the heck with that and got converter changed myself and that fixed the shutter problem like I knew it would . Deacon jones will never get my business ever again! read more

The service had been fair until we planned to buy a new car one day and my review of this dealership just hit bottom from that point, thus the 1 star. We were told by the sales manager that our brand new, purchased vehicle will be available for pickup upon transferring from another Honda store. We were completely opened to the idea until informed that the vehicle won't be available for pickup until 3 days later, despite the fact that the sales manager knew this issue earlier the morning and didn't bothered to tell us until the afternoon we arrived at the dealer. My dad became slightly frustrated at the issue, but we're still okay to pick up the purchased vehicle 3 days later. However, the sales manager became defensive and blatantly told us the deal is off unless we apologize because he felt we disrespected him. There might be a potential language barrier, and my dad was just frustrated towards the situation, not at the sales manager. I apologized to the team for my dad's frustration. But more importantly, I didn't think we were treated with equal respect from the sales manager. I'd appreciate a phone call earlier so I didn't had to drive for 2 hours when the sales manager found out this issue at least 6-8 hrs in advanced and decided to kept it from us until arrival. I appreciated their offer for a free vehicle during the interim until the car arrives, but it was extremely inconvenient that we couldn't pick up the purchased vehicle on time as promised, and had to rearrange our work schedules in order to pick it up days later. We later decided to cancel the purchase altogether and buy it from another Honda store instead. We picked up the car at the time of purchase in the other Honda dealership. Just to clarify, this review is based on our experiences with one sales manager only, other staffs treated us with patience and respect. read more

I created a Yelp account just to share how terrible their Finance Department and backside support is. Complete lack of attention to detail and sense of urgency. My bank almost terminated the loan because Travis never sent the appropriate paperwork. Also, I would be going on 2 months with no registration because they never processed that paperwork either. Forget about customer service and going the extra mile for you, they didn't even do their jobs. With so many dealerships around, do yourself a favor and never step foot near Deacon Jones Honda. read more

I visited this place over the summer as I did not have the time to visit the one in my city. Needed a tire sensor (TPMS). Fine, well I had purchased one and realized it was incompatible with my vehicle, so I found one on Amazon, exact fit. The service advisor, Jose Basa tried multiple attempts to convince me not to purchase from Amazon. So, I decided to purchase from Goldsboro Honda. Bad idea. The first problem was the date the sensor would arrive. I was told it would be at the dealership the next day, fine, well the second day came and no part. So I called to inquire about the arrival of the part and was told, "we will call you when the part arrives." I said ok, I will give it another day or so. The third day, I called because I heard absolutely nothing from Goldsboro Honda and a gentleman I spoke with told me he didn't even see an order placed for me. So I immediately asked for a refund, I am not sure what happened with the timing of the part's arrival but I am sure someone will try to justify it with crap about shipping dates, delays, etc. Another problem I had was with the purchase price of the sensor. I guess they were not counting on me finding the exact website they supposedly ordered the sensor from, well I did and noticed the part was discounted by maybe 25.00 or 50.00 but I was charged the full price. That shows a lack of integrity. Thankfully, there is a Honda dealership in my city, I will never do business with Deacon Jones Honda of Goldsboro again! read more

Promises do not equal results. Verify before you buy. Recently, I checked out a 2016 Accord Touring and I was impressed with the condition, the asking price and the prompt responses to my online requests. For context, I was attempting to trade in a 2019 Insight and a 2011 Crown Victoria, so the overall deal would involve three vehicles changing hands. From the moment Forever Satterwaite emailed me I knew someone was listening to my needs. However, once she passed me off to Donaldo (salesman) and Steven (sales manager), the communication became very muddled and vague and getting straight answers was difficult. Promises made: we have two key fobs. We'll fix the backup camera. The tires pass inspection (subjective) but we'll sell you a set at our cost. Promises kept: So far, none, and I bought the car on Feb 6th. The camera is supposed to be fixed soon (unclear when), at their cost, which is allegedly $450 (retail OEM parts are less than $105, sooo...are they bragging about the impact it is having on them??). Additionally, the service department has already had one attempt at fixing the problem, with no success. The missing key fob is now my problem, even though Donaldo said they had a second key. Originally, they claimed they would sell me the key at their cost (recurring comment) which is "about" $100, according to Donaldo. Dondaldo failed to clarify what "about" means, and his texts last night now indicate the cost for the one key fob is now $300. Every figure Donaldo states has since grown, from day one to now. Moving on...the tires still need replaced and the promise to sell me a set "at their cost" would mean I would have to pay $226 per tire. That's more than retail for anyone else I have looked up. So, either the tires would not be sold to me at cost, or their supply chain and vendor relationships are so poor that even DJH is getting gouged on part costs. You decide, I guess. In the end, I will continue to express my opinion of their sales team. For those considering a vehicle from any DJ dealership, my advice is this: research every detail. Get every comment or promise in writing. DO NOT TAKE DELIVERY of the vehicle until the promises are met. We Owe and You Owe Forms are useless. Finally, prepare yourself before you sit down in front of the F&I manager. They are endlessly pushing extra products and even when I repeatedly stated I did not need nor want their extra services, they persisted. The F&I department does not care if you do not want the products. They will push until you give in, or leave. Only when I threatened leaving and passing on the sale, did the F&I manager actually finish my required paperwork. In short, I know many dealers act in this same manner. Do not be fooled that DJH is any different or better. You are just a number to them and promises are not something they seem focused on honoring. IMO (Keep your legal counsel at bay there management). read more

My experience with Deacon Jones Honda in Goldsboro, NC was night & day compared to the other dealership I dealt with prior. Upon arriving I was greeted immediately with a smile & introduced to Raul Garcia, my sales associate. Raul provided concierge service from the beginning to the end, which was no easy task. I went in on July 31st, the last day of the month & told him the kind of features I was looking for, the color, and model of car. I also explained what I had experienced with a prior dealer & he truly handled me with care. Long story short I decided on a black on gray Honda Accord Touring 2017 & we negotiated a FANTASTIC price, only to find out the prior dealer had cashed my check & I needed to get the funds returned to my financial institution before completing anything with Honda. Sad, I walked away without a car, but Raul was understanding & gave me his number & card. A week later, once the issue was resolved with the other dealership I text Raul & he told me to come on in, they still had my car available. Approximately an hour later Raul's Sale Manager, Mark, called me & let me know to come right on in, they would take care of me & there was no need to get a rental in the mean time. The net day I went in & although they had told me a week ago the rates could not be guaranteed due to new incentives, they gave me no hassle & set me up with the same car car & rate we had previously discussed. Still awaiting financing they let me drive off the lot that day w/ my car, I couldn't be more pleased. That day I met the GM Craig & the new Finance Manager Anthony Russo, both of whom provided me their contact info. A week later I walked in with he check from my finance institution & they got me all squared away with my 30 day tags, detailed the car, & filled my tank. Even the temporary finance manager, Kevin, (in from Dallas) was awesome while filling in as the new finance manager Anthony was off in Dallas being trained. Every time I walked into the place it reminded me of the sitcom Cheers, where everybody knows your name. I was greeted by the receptionists with warm smiles & even those I had not worked with. The sales manager Kevin Woodard was awesome; even when Raul was off he set me up with Pierre who took great care of me. Thank you Deacon Jones Honda of Goldsboro, NC it was a pleasure working with you & I would recommend your service to anyone & will definitely be back for my servicing & possibly new car options later in the future. read more