Helped me out when I was in a rough situation with some quick work. Thank you very much.

Just picked up my vehicle and it did not look ok. It looked like they just pulled out the part and it doesn't even look straight. Do not recommend this place at all. read more

If I could rate them "0" stars, I would. I took my Corvette there to swap out my OEM headlights for LEDs. They claim they were not the correct replacement headlights, which they are. Ask the clerk Natalie could I talk to the tech and she replied "customers can't talk to the techs." Then I asked to speak to manager. Leo (the manager) called me back a few minutes later and stated him and the tech would walk me out to explain what was going on in the morning. I went back the next morning my vehicle is already put back together and in line to be washed. I told Leo that I was was suppose to physically see what the issue was. He said your right, but they put it back together this morning. The so called master mechanic came out out and tried to explain what the issue was with installing the headlights and he was clueless. At this point, I was ready to leave with my vehicle. I did a walk around of the vehicle and the left headlight looks like it was kicked across the concrete face down. Leo said he knows it wasn't like that when I brought it there the previous morning. He would replace the headlight and make it right. I told him I would be back in a hour to pick up my vehicle. Came back and he said it was no charge for the labor for the work done. That does not replace the headlight. But at this point, I am ready to go. I start my car and check all of the lights: -my running lights do not work. -my fog lights do not work -and my left headlight is damaged After waiting hours for the techs to fix the issues and going back and forth with Leo, nothing is corrected. My vehicle is in worse condition than it was when I dropped it off. I highly recommend you to stay away from Serrano Paint & Body Shop read more

I brought my first car to Serrano back in 2007 and have been with them ever since. They've always been professional, reliable, and do great work. I've had three cars brought to them and never had a complaint on either of them. They don't rush and will let you know every step of the way about what's going on with your vehicle or about the process with other vendors. Outstanding company and highly recommended! read more

I have two issues with Serrano Paint & Body shop. Let me begin with the fact their customer service is outstanding! Issue 1. My wife was re-ended in her Smart car and they did fix the body damage but she had a dash mounted clock that they said was not broken in the accident when I have proof that it was. They still would not do anything about it. Issue 2. I had them replace some trim work and weather stripping on my Mazda. The trim work is holding up very well but the weather stripping keeps coming off, They are not going to do a thing about it, saying it is probably a recall issue when there aren't any recalls on my car. When it comes to actual body work they do an outstanding job...they just don't stand behind their work! read more

I definitely recommend Taking your car to Serrano paint & body customer service is great and they make sure they have your car looking better than ever before best body shop in jacksonville read more

I was referred to another auto shop at first. Then I decided to give this place a try due to its Yelp review. I was greeted by the owner, Leo, upon arrival and given an estimate right the way. They don't give you the sales pitch nor they push you to have business with them. I walked away to review and think about the estimate and the owner gave me a smile when I left. They gave me a ride back home free of charge when I dropped off the car. The owner called me right the way to inform me about what could be the extra charge and whether I want to go ahead with it or not. The price is reasonable and they do give you a small discount if you ask nicely. Workers there are friendly, which is a sign that they are being treated well by the owner. There is a reason why they are in business for years. read more

I used Serrano's last July when there was a small crack in the fiberglass of my bumper (I have a Lexus RX350). Serrano did a great job doing the repair quickly and were reasonably priced. Fast forward to December - and I noticed that there was a newly forming crack in the same place. It was impossible to know if I had accidentally bumped it with something loading into my trunk, or if the spot just had a small weakness. I went back to Serrano and they worked with me to make it right. I live out of town and they honored their word a few months later to buff and repaint the spot. Leo was very helpful and Lisa is the best! When it comes to body repairs and customer service, I find Serrano to be trust worthy, helpful and good at what they do. Strongly recommend them!! read more

My grandson recently wrecked my Infiniti, Serrano made it look good as new. My only complaint is I noticed a small scratch on the rear bumper which I had never noticed before, the estimate for a minor scratch $400. Seriously $400 for a little scratch. read more

Had me drive all the way across town receptionist told me it would be there. Arrive 10 min before closing time no one was there and I was stuck. Unprofessional would not recommend. read more

Leo is excellent with body repairs. My car looks like new. I've known him for years and he is always helpful and reasonable with pricing. He has repaired two cars for me now and done and excellent job. I wont go to anywhere else. read more

My truck was supposed to take 3 days to repair, but it only took 1. Friendly service and great end result.

Had a problem with my 2002 Mitsubishi Eclipse that I'm slowly restoring not firing, took a while but they found the problem, and they were patient and courteous with me calling and checking up on the situation regularly, HOWEVER; they said that they test drived it but its skipping gears or not going into gear in the middle of driving then we just gerk really hard and jumps into gear which is very accidentally dangerous if someone is behind me or I'm behind someone else; I wish they would have told me BEFORE I came to pick up my car that it might be vibrating because it needs motor mounts, and my faceplate stereo is pushed into the dash farther than it should be/was, the trim is off, and my cigarette lighter doesn't work now for my phone charging, and I work nights I don't like to ride home without a phone. Church members recommended, I expected not to have to repair behind. read more

Great family owned, quality business that does what it says its going to do and does it for the price it tells you. Also kept me informed along the way as the insurance process can be a booger. And by that I mean sticky and hard to understand where it is coming from all the time. Serrano also helped me with my loaner car and gave me rides to Enterprise. Just a really good experience with great service. Love them. read more

Quality body shop. You can't even tell I was in an accident! Jason, the guy I dealt with, super nice guy and very knowledgeable! Highly recommend Serrano's if you need a car repaired! read more

Very nice people, very friendly, helpful and listens to what you want and does it. GOOD JOB.

After messing up a car I hadn't even had a month I chose this place for the repairs. I saw their reviews on a couple of sites and everyone said they were excellent, and after my experience I can tell why. The staff was very friendly, and they did an amazing job at making my car look like the month before. I highly recommend. read more

I gave them a 1 because I could not give anything lower. I took my car to them to get repairs and will never go back and 5 months later I am still dealing with them ending up going to small claims. First they lost my key to the car, called to see if I had a 2nd set and came by the house to pick it up. Well the very next day I get a call from the owner Leo that someone stole my car. Leo filled the claim with NationeWide but they would only pay cash value for the car. My Gap insurance had to pay the rest, seeing I did not want to damage my credit I had to keep making my car payments. I had to make 3 car payments and now Leo or NationWide don't want to reimburse me for the payments I made. My car was stole from his business not from my front yard I should not be held responsible for what happened at his business. Sill not understanding how a business can lose a key then "claim" the car was stole. IF YOU ASK ME THIS WAS NOTHING BUT AN INSIDE JOB! read more