Had a appointment scheduled with baker glass. Person showed up 2 hrs early. Of course no one eas…read morehome. Just got phone call from them I told them that they were a week late in rescheduling. The person on the phone stated "we didn't want job anyway." Super nasty guy.

Helpful and reasonable prices. Father n law needed help with glass replacement to a door.read more

This is my first time leaving a review but I felt it was important to explain my experience…read more I have a walk-in shower that I wanted an enclosure for so I received quotes from three different companies. Because they offer semi-frameless shower enclosures I decided to go with Glass Doctor after confirming they warranty their work for a year after installation. Doing some research I seen they handled a broad scope of work and seemed professional and uniform so I felt confident choosing them for the job. Everything was fine and respectful until after the installation. Getting ready to pay the rest of the bill I had questions about the EnduroShield glass treatment that I ordered. The person handling the transaction tried telling me I never ordered it ($225) until he reviewed the bill. They then applied it to the glass after installation and now, after use, due to the overlap of the two sliding doors, I can tell the space between was missed. I was told to wait 24hrs to let it settle and once I finally used it there was water pooling on the floor from where the water was splashing out underneath the glass. I called and they sent the same tech back out and he tried lowing the glass which did not solve the issue. I called a second time and explained the situation but this time the general manager called me back saying it's "an unforeseen issue" and that I "have to go to home depot and DIY it". I am a patient person and I understand mistakes happen but at this point I felt disrespected. I hired them for their expertise and If I wanted to DIY anything I wouldn't have called. The shower glass that they recommended had a single task and its to keep the water inside the shower. After two phone calls with him I finally drove down there after getting off a 12hr night shift. Speaking to him in person he said "This happens sometimes and I hate having these conversations but its an unforeseen issue so theres nothing we can do". I then tried to explain to him that its the companies responsibility to predict and mitigate these issues adding that they did not mention anything about how my shower might leak in the quote. I even tried to level with him explaining that I spent three years as a commercial locksmith here in Jax and if any customer had any issue I went back and made it right just on moral principle alone. As a professional If I wrote up a quote and missed something my company was obligated to foot the bill - not the customer. After this he was reluctant to schedule someone to solve the issue. Acted like he was doing me a favor for it. The technician came out a week later and put in a seal that solved the problem in under 20min. What really bothered me was the conclusion I came to after my interaction with the general manager. How many kind hearted customers have they had that simply live with issues because they didn't want to cause a problem with the company. In the end the technicians were respectful and the ladies at the front desk were kind but because of the GM ill never recommend this company to anyone.

I ordered my glass that had shattered from a rock that flew from underneath my lawnmower. I call…read moreglass doctor, they came out to give me an estimate that was almost half of what a well known glass company quoted me, so I went with the lesser price (Glass Doctor) and almost immediately regretted it. first after I had to put a 60% deposit, it took a month when the glass came in and installed witch was yesterday July 25th, mine you I was not home at the time of installation, (mistake) I had to work that day but did allow access to the home. when I got home later that day I was very disappointed in the technician work, one- the technicians installed the wrong glass, the glass that was installed in my house from when it was first built back in 2020 has a greenish/tent reflection especially at night. the glass the techs installed has a brownish reflection and on top of it the install it self was very sloppy and unprofessional, the trim pieces around the door is supposed to hide any imperfections on the inside of the double Pane window but everything is exposed. know I might have to wait another month for Glass Doctor to replace the mismatch glass... Stay Tune.

He was quick to respond and kept me updated. I would use him again. The only thing I would add…read moreis, if you have a transponder on your old windshield, be sure to have him remove and install it on the new windshield

He replaced my window today took an hour very pleased with the job and convenience at my house.read more

Today, I visited Factory Auto Glass and was 100% impressed with their professional, friendly and…read morehelpful staff! I showed up early, before they were actually open, and Amy and Steve welcomed me in, then before I knew it, Steve was already looking into the sun roof leak issue on my Nissan Altima. He quickly diagnosed the problem, and addressed the issue and gave me some helpful tips on maintaining the issue moving forward. Luckily I had mainly a leak problem, and no need to replace the windshield. Hands down I highly recommend this local family owned business to anyone in the Jacksonville area!! I live out in Atlantic Beach, and while it was a bit of a drive, it was so worth the trip!!!

I can't say enough good things about Factory Auto Glass! I got a crack in my windshield in…read moreNovember. Insurance sent me to another place who strung me along for a month. I got fed up and called Factory Auto Glass. Not only was their customer service amazing, but they kept me in the loop during the whole process (had to order my glass since it's a new car). Once it arrived, I was on the schedule the next day! Installation was professional, efficient and installer was so friendly and fast! I can't say thank you enough!!!

Everything went great and they were very fast at replacing my windshield. No issues at allread more

Car owner beware if you use these buttheads. Insurance recommends them, but let me tell you, it's…read morepainful to deal with them and their lack of organization. The on site personnel we dealt with were fine, although you could tell they were frustrated with their back office, but we had one mishap after the other dealing with Safelite operations. From scheduling snafus to lost orders to finally showing up with the wrong part. What made it worse was each and every time they had an excuse - first it was the insurance company not sending a work order, then they must've received the wrong VIN, lastly it was the vendor who sold them the glass that got it wrong. When my husband gave pushback on them not verifying the windshield was the correct one, Safelite boy insisted it was the correct part for the vehicle and there were only minor differences. Despite the fact the windshield they showed up with was a completely different shape! When my husband said he was losing confidence that Safelite knew what they were doing, Safelite boy suggested we go somewhere else. Best advice we ever received!

Not a good company at all. They will lie even when you tell them you have video and no text or…read morephone call they will still argue with you tell you one thing then not honor there services. Don't trust them with your insurance company you will regret it if I could give a minus 10 I would.

Just had my windshield replaced by Collin B. I would definitely recommend AAA and Colin as the…read moreinstaller for any future auto glass work. He did fantastic, very thorough, cleaned up as he went along and overall just did a wonderful job. Great guy and I highly recommend Him and AAA.