Very easy process working with Sonia At classic elite Chevrolet. The whole experience was easy, professional, quick and seamless. Highly recommend this dealer. read more

I'm trying to call to communicate for urgent information and they don't answer the phone. Very bad treatment. Watch out, check before negotiating with these people. read more

This is one of the worst car dealerships in Houston. These guys ripped my mom off so bad I don't even know where to begin. They had the car that she wanted listed online for cheaper and when I showed it to them, they got angry. They put these packages on the cars that they used to rip you off, when we first found the car the package was $1300 but when we found the cheaper price they had listed online they switched it to $4000. The sales manager yelled at me in my face when I had done nothing wrong, just because we found their own listing online for the car cheaper than what they were trying to sell it to us for, so they turned around and jacked up that stupid package price that is worthless, from $1300 to $4000 . These guys are nothing but crooks, do not buy a car from them!!! If I could give them zero stars I would. read more

I had a very disappointing experience with this dealership regarding a trade-in payoff. When I purchased my vehicle, I traded in my previous car and was told the dealership would pay off the remaining balance on that loan as part of the deal. Unfortunately, that payoff was not handled in a timely manner, and I was still charged and contacted about payments for a vehicle I no longer owned. This situation created unnecessary financial stress and confusion because the responsibility to process the trade-in payoff should have been handled promptly by the dealership. Customers should not have to worry about being charged for a car they already traded in. I strongly recommend that anyone trading in a vehicle closely monitor their loan payoff after working with this dealership. I hope the dealership improves its internal processes so other customers do not experience the same issue. read more

Bad dealership all around, never go there , they are a joke. Checked a car on line from their website, confirmed that the car was avaliable with sales person Tina, went there to look at the car , asked for Tina, after waiting 30 Minutes, she did not bother to come and show me the car , then the lady at thr front door told me one guy on table close by is bying the car, which was a Big Lie,and she wanted to sell me some other cars. After that I send another email to Tina and her Boss,and was told that the car is there to came and see it. This Dealership is not legit , they advertise their cars to get you in, in order to sell you others cars that you are not interesting in.Avoid these people. If I could give them 0 Star I would. read more

SCAM ALERT - AVOID THIS DEALERSHIP Please do not waste your time with this dealership. They use a classic bait-and-switch scam: they lure you in with very attractive numbers over the phone or by email, then once you're there, they say "Sorry, there was a mistake" and suddenly the real numbers are much higher. As a result, you lose your time, your day, and sometimes even money. I went twice in the same week, and both times it was the exact same story--"calculation mistake." I strongly do not recommend dealing with the salesmen Edgar or Kelvin. The manager takes no accountability and repeatedly hides behind "Sorry, it was a mistake" instead of honoring what was promised. This place has zero business integrity. Please avoid it! read more

I used to think you couldn't go wrong with Chevys until they started having bad models like impalas malibu Chevy Volt is very terrible I wasted my money on one I don't trust Chevy models anymore like I use to read more

I don't know who's dealership this is..I'm here to review Chevrolet Impala 2019 LT. I was recently involved in a really bad car accident that I should have not walked away from! My God saved me! My Impala kept me safe too. If anyone on here is thinking about buying a Chevy impala! It is completely and totally safe! All praises to God! I wish I could post pictures read more

Brought my Chevy here because it overheated and I had basically no where else to take it to as I just got the car. Took them bascially 3 days to get started on the work for a leaking coolant system (what kind of dealer doesn't have service open on Saturdays!?) and 2 days to finish. They never gave me any kind of status calls to let me know what was happening until it was ready, i had to be the one to call. I had advised them about a Check Engine light that appeared and ask for them to look into it. They finished the repairs and coolant flush and after charging a huge amount for labor, the check engine light was still there. The associate acted like he didn't know what I was talking about when I asked before i took the car out if the technician looked into that. So I found a new mechanic and they found that the Engine Cooling thermostat has gone bad, which to replace required yet ANOTHER cooling flush. And they had my car done in a day, not 5. My question is, if the repairs were "done" how could a so-called Chevy Certified Technician completely miss that? They didn't care and just wanted my money and to get me out of there, that's how. Poor customer service, terrible communication, absurd labor fees, didn't even fix the problem completely, and took someone else to finish what THEY SHOULD HAVE DONE IN THE FIRST PLACE. Awful, never going back, and warning anyone I can who has a Chevy to stay away. This is why people avoid dealerships, folks. read more

My mother went to go get her car serviced when she was wrongly discriminated against by Michael Linder. When another worker had sent my mother to go talk to Michael he said very loudly " why would you send her to me if she won't be able to understand me" in a very rude and disrespectful tone. My mother speaks English very well and just because she is Hispanic does not mean he has to speak and treat her that way He is very racist and rude. I will never recommend anyone here ever again. read more

Had another great experience here at Classic Elite My sales guy Yuri is great and always gets me taken care of got me in to a Camaro SS 1LE and when I am ready to upgrade to the C8 You know Classic and Yuri Best in town hands down! read more

Classic Elite Chevrolet - My Granddaughter approved - Car Dealers Near Me - Houston, Texas

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I have been looking for a new truck. I did an online inquiry and received a response from Yuri Robinson. We went out the same day. They're open on Sunday until 8:00. We spoke with Yuri and the sales manager regarding our needs. Yuri was very patient and attentive to our needs in finding the perfect truck. There was absolutely no pressure. When we told Yuri we wanted to go look somewhere else, we went to another dealership that was also open on Sunday and ended up back at Classic Elite. We found the perfect truck that fits our budget and receive how we feel to be fair terms overall. And the dealership has a lifetime engine warranty. I don't know why the dealership had such a low rating. These guys were all awesome. If your looking for a new or used vehicle go see Yuri. read more

Classic Elite Chevrolet - Car Dealers Near Me - Houston, Texas

I've never been to a more shitty place in my life ... talk about bad customer service called and said my car was ready after taking 4 hours for a SIMPLE OIL Change then I get here and still get asked to wait an extra 10 minutes with an attitude... ? How is it my fault that I get a promise time for a half an hour job and it takes LONGER un acceptable then I ask to speak to the service drive manger and no one seems to be there DONT COME HERE AT ALL NOT WORTH IT ! read more

Classic Elite Chevrolet - When I called and it is still 1:30 as I'm waiting !! - Car Dealers Near Me - Houston, Texas

I always have good service when i used to take my 2013 Tahoe. But this time I took in my 2020 GMC Sierra cause the check engine light would come off and on. According to the code it was having a misfire. I dropped it off when they opened on a Wednesday, they said they would have to do a full Diagnostic would take 24 to 48 hours for result (which sounds too long for an answer). I called the next day (Thursday)in the afternoon and asked if any news. They said the mechanic was real busy but they would get back to me. I have a tracker on my truck and I watched it parked in the back all day Wednesday, Thursday, Friday and Saturday. Finally Saturday afternoon I had enough and went in person. They went to the back to look for it after they said it was in the shop. They came back and said the mechanic passed it to another mechanic and were waiting on the results. I told them sorry but I need my truck. I told them I have a tracker on it and watched it parked for 4 days. Asked for it back and left. Very disappointed. read more

Classic Elite Chevrolet - Car Dealers Near Me - Houston, Texas

Kelvin Brown was an amazing salesman and got me the truck I wanted at a great price! Will definitely be going back to him in the future! read more

Classic Elite Chevrolet - 2024 silverado LTZ - Car Dealers Near Me - Houston, Texas

This dealership is horrible! I called to verify that a vehicle was in their lot--not just online and in the directory, but on their lot. I was placed on hold and assured that the advertised vehicle (verified by VIN #) was in fact on the lot. Received text confirmation for a same day appointment with "Monica." We drove across town, over 40 miles. When we arrived, the car had been sold "a few days ago." Completely unacceptable. Not even an offer to reimburse us for the gas wasted coming over there. Do not waste your time, money, or effort with this unethical lot. If this is how they treat people looking to purchase a car, imagine how little they care once they get your money. read more

The Service Department at this dealership is stellar. I have been bringing our 2021 Chevy Silverado 1500 RST Z71 4WD here for the past four years. There were a couple of known issues that came up and they fixed them in no time. At one point I stupidly put DEF into the fuel tank and got a contaminated fuel warning on the DIC. The mechanic who did the work ONLY works on Diesels. Today I had a question about my DEF being too old. The service manager already knew the VIN because they know my phone number. He spoke with the Diesel mechanic I mentioned earlier who told him I should go ahead and fill the DEF all the way and drive it for at least a half hour. He gave me the straight explanation on what to do, what to expect, and what would need to be done depending on what results. He promised he would call me by the end of the day and he did. I get the feeling that the rest of the dealership operates on the same level as the Service Department. You can tell when you go into a dealership, at least I can. There are lots of cheesy dealers out there but I think you will do all right if you buy a used or new vehicle here. read more

This place is a SCAM! DO NOT COME HERE TO BUY YOUR VEHICLES. An absolute nightmare. Throughout our whole negotiation for the vehicle, the dealer tried to use every underhanded trick to have us pay extra. He refused to let us see the final price and statement, and only let us see it after we signed the contract. The price we agreed on verbally was not at all what was on the final statement. So many extra fees were added in. Worst of all, we were PROMISED an extra set of keys for the vehicle, and to return another day to get it. When we returned, THEY SAID THEY DID NOT HAVE ONE FOR US AND DID NOT HAVE THE FUNDS TO MAKE IT. If I can make it less than 1 star, I would. read more

I found a car that I wanted on their website. Called at 10:30 AM to ask if it was on the lot to see & drive. "Oh, yes!" Is there a hold on it? "Oh, no. I would have told you if it there was." I arrive at 11:30. I tell the sales person the stock number of the car I want (from their website). "Oh, no! That car was just sold!" Classic "bait and switch". List one car (that really doesn't exist) at a lower price than others to get you in, then try to sell you another, more expensive car. Buyer beware! (Post script: someone called me a couple of hours later; I missed their call and tried about 8 times to call them back...no response. read more

SHADY AND DISHONEST DEALERSHIP!!!! BUYER BEWARE!! STAY AWAY!! What a Shady Dealership!!! We agreed on terms for a 2024 Camaro ZL1 Garage 56 edition for $7,500 over MSRP and I also paid a deposit to secure the vehicle. (Buyers order and receipt of deposit in hand). The very next day!! They tried to get me for $50,000 over MSRP!! Totally Unacceptable!! These dealerships think they can get away with anything and screw the customer! Thank god I have an amazing attorney to fight this Shady Chevrolet Dealership!! Buyer Beware!! Stay away from Classic ELITE Chevy Sugar Land!! #generalmotors #Chevrolet #chevroletcamaro #BBB read more

I took my husband 2011 Chevrolet equinox in for a oil change and state inspection i left and drove for 10 minutes i notice the vehicle was bouncing i went back mike Linder said no one drove the vehicle well it passed the state inspection hmmm I spoke with Abel Perez who said there was nothing he could do and there is no one above him WELL GOD my husband took the vehicle back and no one would own up to the fact that the service tech made a mistake or purposely messed up the vehicle for more money I would not recommend this dealership to anyone the staff is unprofessional and rude we now have a vehicle in non running condition that was running fine prior to service THIS is Ridiculous you can't trust the mechanics at Classic Chevrolet 8100 hwy 6 read more

This was the worst ever experience buying a truck with this dealership, once you sign the contract they forget about you, my truck was broken 15 days after delivery and no one can help me with the issue, even my seller Carlos Ochoa, or the finance guy Lawrence aka (Lorenzo). it was frustratin. NO I WILL NO RECOMEND BUYING FROM THIS DEALERSHIP read more

They wouldn't honor online price! and had no desire to make it right or even to try! Worst sales person I've ever dealt with!

I was upsold a protection plan that does not exist. The vehicle repairs are mediocre. My questions and inquires are being ignored but i continue to receive emails for surveys etc. no package deals no platinum plans either...100% honest review Stay tuned read more

Not as good as Sugarland location but still a great store to service, buy, or even sell your ride. I've done one of each so far. read more

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They just used the bait and switch tactic on me today. They told me i was approved and to go up there. I got dropped off and when I showed up, nobody knew anything, and they wanted me to do a credit application. I knew something was off, so I left. I had to take an Uber home that costed me 35.00. read more

Worst experience ever in Houston, dont waste your time and money dealing with these people, they are very rude and incompetent, they do not value you as a customer and you will feel it as soon as you pull up at their driveway. The guy in the picture named Michael charged at me trying to take my cellphone away from my hands after i took pictures of the operating hours sign, he then said to me in a very aggressive tone that i needed to leave the dealership or else he will call the cops on me, i said for what, for showing up at my scheduled appointment? I then insisted that he call the cops but he never did, they are better ways to treat your customers and obviously Michael knows nothing about that! Then i contacted their managers who did reached out to me mainly to hear what happened but now almkst a week later i havent heard a single word from them, i mean they already have an overall 2.5 star rating so one more 1 star rating is not going to matter to them at all. When i spoke to the GM i told him that i was reporting this isuue not for myself but for every future customers that walks into their business but it seems that my comments fell on deaf ears. Conclusion: "YOU" deserve better service! I mean you are paying money and taking time from your weekend to service your car, why deal with these clowns? Save yourself some stress and avoid this place at all cost, there are plenty of other more competent dealers that will love to have you as their loyal customer and will appreciate your business more than classic chevrolet on hwy 6. read more

Classic Elite Chevrolet - This guy "Michael" asked me to go to anither dealership as soon as i pulled into the service driveway. - Car Dealers Near Me - Houston, Texas

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Recently purchased a new truck from Classic Elite. Set up an appointment from out of state with the salesman, Joseph. He was very responsive as we communicated via phone, text, and email. The original truck we wanted sold as someone was looking at it when I first reached out. Joesph told me to check out their website as they had multiple dealerships. We found a different truck that we like even more at one of the other locations. Joseph had it brought over and held for us. They let us test drive I alone without any pressure, even stopped for a Dutch. The negotiation process was what you'd expect but we were smiling the whole time. Went into finance with Adil and more of the same. Both really good guys and we left very happy. Would recommend to anyone looking for a vehicle in the area. read more

Manager was very disrespectful. Also I would like to say the he walked up on me and I did not feel welcomed to pick up my truck that I payed way to much to begin with. I'm really sad Chevy has gone down the drain..... As well as ford. Quit making china and Mexico parts ! Bs... bring it back the way it use to be. read more

Rafael was a terrible sales person. He spent over half the time that I spent there talking with his coworkers. He had headphones in the entire time and I had to repeat myself multiple times for him to understand me through the headphones. It took over 3 hours before a price was given to me, and it was not the price that I was given on the phone or the one online. When I said that I was told a different price on the phone, he said "Big boy truck, big boy money". There were multiple other rude comments made earlier, but I left after the big boy comment. I was fully prepared to purchase a truck, but I will not be returning to this dealership and I will encourage everyone I know to purchase a vehicle elsewhere. read more

wow, way to waste our time back and forth for a car that was already sold waited 45 min for them to bring it from the other site, we left and returned after they told us it had arrived, to go in to hear it had sold when we first wasted 45 min waiting uh uh no bueno read more

Made the mistake of buying my car here. Never again. My car price was listed at $79,000 and they said there's a $9000 discount on the car. My bank just showed my auto loan to be 104,000. That's over 30,000 difference. I did not have any negative equity on car when I traded it in. read more

Sales people and sales managers are all shady and lie. Typical sales people . Stay away . They will lie to you to get you in then not offer what they promised when comes down to the end . I highly do not recommend the sugarland or the HWY6 location . Specially the sales manager Cesar . He will look you in the face and straight lie to you . Sales person at the sugarland location Kabir is the same way . STAY AWAY read more

ONLY REASON I COME TO THIS LOCATION IS BECAUSE I GET THE OIL CHANGE PACKAGE FOR FREE! They have Screwed service up for me since 2020 The issues were as follows : 1. washing my truck with the window open 2. Not filling up the windshields washer fluid 3. NOT ROTATING MY TIRES 4. Argument with a staff member to get checked in and they have been racist discrimination vs African American males rude and unprofessional! I WILL NOT GO BACK NOW THAT MY PACKAGE IS OVER....NOW IM FREE TO GO TO MAC HAIK WHERE THEY DO SERVICE RIGHT! I could have purchased my 2024 from them but all because of the lack of good service I spent my 80K somewhere else instead of with a location that doesn't give a dam about getting your auto in and out in a timely manner! Out of four years of service on my 2020 Chevy truck I think I got in and out maybe 3 times and I have 80K miles with oil changes every 6k you do the math on how their service has been I wish I could give them ZERO STARS read more

Let me give anyone some advice that has any intention, evenly just remotely, to buy a vehicle here. As you approach Classic Elite Chevrolet West or any dealers operated under these owner's dealership umbrella, take your right foot with all your strength and might and press on the accelerator to get as far as humanly possible from this place of business. I have bought farm equipment and vehicles all over the country and have never seen the unethical, unprofessional, and outright potential illegal activity that goes on at this dealership, period. I want to share my story because it should not only matter a great deal to me and my family but to all the people in the world that live with integrity and always strive to do the right thing. I will apologize in advance, but this will be detailed because I think it is important to expose this business for what they truly are. My family and I are middle class, hardworking, and dedicated to the Lord. I have spent my entire life working in the steel industry and farming, about 30 years total between the two, so I know what hard work and commitment is. My son and I had been looking for a newer model Ford Mustang 5.0 with all the safety features. After months of searching, I called on a vehicle that my son and I both loved and was reasonably priced at Classic Elite Chevrolet. The salesman called and said we have only a $599 Pro Package Fee that we add to the price, and I quote "are not like other dealers" with the excessive fees. I was not a fan of this fee because truthfully these fees are just additional profit on the sale of the vehicle. However, I swallowed my pride on this fee and agreed to buy the 5.0 Mustang with a price closing sheet texted to me on February 9th for $40,029.82 with all taxes and documentation fees included. I have attached this sheet below (Figure 1). I would put $10000 down and finance the rest. Both the salesperson and his assistant, Martha, received the text that evening with my intention to buy the car at this price. This was a Friday afternoon, and I had a church function to attend that evening with my son, so I explained that I would close the following day. The next morning as I texted my information and driver license to start the transaction and wire the money as previously agreed to, the salesperson said wait a minute, did we have the right numbers? I was very confused but then goes to tell me he made a mistake and deducted a $3000 fee from the price, so the closing statement was off. Again, remember there was only one fee of $599. He then texts me a closing statement of $52,012.79 (Figure 2.). Of course, I am flabbergasted at this point because none of these numbers make sense, they match nothing, plus the accessory fee is 3978.00 on this statement, not $3000 or $599. Then finally he sends me a new statement with the new total of $43,214.62, (Figure 3). So, the dealership basically adds over $3000 to the price of the deal after we already agreed to terms, all of which are documented, and time stamped. I refused the deal after changing the terms on me after a final price was already agreed upon. I would only except the original deal of $40,029.82 with $10,000 down and finance the rest. Come to find out the dealership had another buyer and sold the car out from under me, even though I had agreed to buy it at said price. In other words, this dealership will kick you to the curb for a dollar and do not care about you, your family, or their integrity. It is only about the all mighty dollar and what deal they can close that will fill their pockets the most. This is the most outlandish scam on any level that I have ever seen in doing business for over 30 years across multiple industries. The sales manager, John Aldridge, calls me later Saturday afternoon and asks what he can do to make this right. I said there is nothing you can do to make this right for me or my family, I want that car you agreed to sell me at the price you promised. I also wanted to see the closing document on the sale of the car to see how much more the highest bidder paid so I could prove my point. He said he does not have access to that since it is another dealership, even though they are all connected? OK, are we still living in the stone age or do we have advances in technology called faxes, computers, emails, smart phones and other forms of communication now? Of course, he could not since they already sold the car for more profit at this point and he knows I am right. Great Citizens of Texas, please watch your wallet at this place, watch it very carefully! read more

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My brother called and made an appointment to get new brake pads. We drove over an hour to take his Chevy Silverado 3500 Duramax engine diesel into this dealership. Instead of being honest and telling us they did not have time to do a break change, they held the truck in the service lot for two hours. They said the diesel engine would not turn on, which is completely false. We know it's completely false, because they call back and said they couldn't lift the hood. Can someone please explain to me how a Chevrolet dealership service department cannot figure out how to get into a Chevrolet truck to the engine? I would prefer these people not to lie to my face. You lied to me, you wasted over 2 1/2 hours of my day, you never did the work, and now you look like idiots and morons. And next time I will go back to the place behind red lobster a few miles away. One star. Unfortunately I cannot give you zero. This is low class, caused me time, cost me money... And there's a danger that if I wait a few days to bring this back, it will cost me even more money. read more

Horrible experience & service, once you sign all they do is dodge your calls and never give you honest answers to your questions. I thought we were in good hands with Enrique turns out he's just looks out for his own benefit. read more

The most brutal place to show. Stay the hell away these idiots show a good show but suck. I requested to see a truck the lady emailed to confirm meeting. I showed up and not only she didn't show apparently a day off the kid showing me other vehicles made me walk across there road with traffic didn't know shit about the vehicles never offer even to open the food to the truck. Anyone who even drives on the lot will be wasting read more

I really can begin to say how thankful I am to Chris and his Team at Autonation Chevy. From the moment I walked through their doors to when I got my car back, they have been the best! Chris worked with me and the insurance company to make sure I got the best parts needed and at the best cost. They made my car look brand new! Honest, dependable, set the right expectations , and the best customer service. Will recommend this collosions center. read more

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If I could give 0 stars I would. I bought my vehicle from here with no problems but took it in for service and the service manager Abel was so rude and unprofessional. I came in there with a positive attitude and as soon as I said Good morning to him he gave me an attitude. He did not help me at all because I'm related to someone who worked there and from what I'm thinking he didn't like. He literally told me "take it to your relative". If I'm a buying customer please don't associate me with anyone else. I was willing to pay for my service, but he didn't even give me a chance. He pretty much made me feel dumb in front of all the other customers there. Mind you, I'm a woman in a room full of men. He made that experience horrible. Do not recommend him at all. I can't speak for anyone else but I'm sure they would be much better help than him. read more