I have been working with Dana for more than five years. We own a townhouse in the area that we rent…read moreout long-term, and Dana has always helped us find the right tenants. She is professional, reliable, responsive, and hardworking. Every time we need to find new tenants, we confidently return to her because we know she will do an excellent job. This time, I had a tight deadline before traveling overseas, and Dana went above and beyond to make sure everything was taken care of before I left. She even continued to assist me while I was out of the country, making the entire process smooth and stress-free. I highly recommend Dana to anyone looking for a knowledgeable, dedicated, and trustworthy real estate professional.

Had an unfortunate experience during my move-out process after my landlord changed property…read moremanagement companies and Rasmussen took over handling the transition. During a disagreement regarding move-out expectations, I did not feel the communication was handled in a calm or professional manner. Due to the interaction, I felt it was necessary to contact the landlord directly and have a third party involved to help complete the process. I was surprised by the difference in communication style, as previous interactions in other settings had been more composed and professional. I understand move-out situations can involve differing expectations and interests. My hope is simply that all residents are treated with professionalism, respect, and calm communication throughout the process, especially in a small community.

We worked with Scott to find the forest cottage of our dreams! He was incredibly patient,…read moreknowledgeable, and flexible as we worked through multiple iterations of what we were looking for. Initially, we were looking for land to build a tiny home. After more research and discussions with Scott, we realized a small cottage on land would be a better fit. This entire process took 18 months of my husband and I evolving our thinking as we learned more. Scott was an integral resource throughout the process and very understanding. Ultimately, he flagged a property for us one Friday morning and it was a perfect fit from location to price to vibes! We had an offer in within days and Scott continued to be an excellent explainer and advocate for us. We also appreciated how organized and professional Scott was as the house buying process is such a blur of paperwork. We couldn't have done this without him and are so grateful to have him as our real estate agent! We would (and already have) recommended him to our family and friends!!

We can't recommend Scott more. Scott was our property manager for several years for our townhouse…read morein Santa Cruz. Everything went smoothly, I can't recall even one hiccup. Rent was always promptly and timely deposited, communication was great, and he provides handy year-end summaries for tax season. We had such trust in Scott that we retained him as our agent when we sold the house. The house sold quickly for even more than we had anticipated.

Believe the other reviews!! This is the best managed apartment I've ever lived in. After 2.5 years,…read moreI'm in the process of moving out but am very sad to leave such a wonderful place. Leslie takes great care of the property and is always responsive to texts. The few things that needed fixing never took more than a day or two. The grounds are always well-kept. She gave me and my partner a small discount off the monthly rent for taking out the trash cans every week, and when we first moved in, she refunded me the price of the street parking permit because there was no carport available for me (6 spots for an 8-unit building). The quiet location is super close to downtown and Highway 1 yet for the convenience we are charged less than the market rate. The chances of finding a property manager as awesome as Leslie is slim to none in Santa Cruz. Highly recommended!!

I've never had a property manager as good as Leslie. She is professional, accommodating, and…read moreactually cares for the wellbeing of the property, and the tenants. Prompt responses, repairs, and improvements to the property were constantly being made. All in all, she kept a well maintained property and approachable friendly demeanor, which is in stark contrast to the majority of property managers out there. Couldn't recommend more.

Greg is great to work with--super professional, easy to communicate with, and really knows the…read morerental market. He put in a ton of effort to help me find the right tenant and always made sure I was in the loop. You can tell he cares about doing things the right way. I'd definitely recommend him to any landlord looking for reliable property management.

Great service! Greg Flowers was always on top of it whenever my roommate and I needed something…read more Very professional and friendly and will definitely be using Authentic Real Estate again

Excellent service and problem solving. The team took great care of our property and got a great…read moretenant! Can recommend to the max!

this place is a joke, they dont have any form of online payment portal abd charge excessive fees…read morefor ach deposits, only form of payment besides paper money orders. they remind us of old school ludites with anything concerning paywalls and basic internet payment sevices. i hope the Company this "Women owned" Bis sold out to does a better job with payment options. ugh.... as far as managing at one point theynhad a bunch of clueless helpers but seems to have filtered them down to one clueless non paid worker. the owner is a very professonal person and takes care of biz, withthe exception of comments listed in this review.

Truly the worst property management company out there. I have no idea how they're still in…read morebusiness. They're completely non responsive, make up illegal reasons to keep your deposit and charge additional fees and pray on people. They have a massive lawsuit coming for them. They're also TERRIBLE at coordinating work and have no clue what's going on at any time. The contractors were showing up asking ME what they were doing and I didn't even know they were doing work. They also entered my home MULTIPLE times without any notice when I was inside. They had a key. I screamed in fear once because I thought someone was breaking in and they laughed it off and left. I could say a zillion more things but I'll save it for the lawsuit.

This company are crooks. They instructed me to set up my automatic payment for rent to pay on the…read more3rd of the month, as they could then "add the utilities bill" as well. Over 2 years passes and all was well with the billing. Recently, I noticed an uptick in the cost. Turns out, they "updated their system" which caused me to start collecting late fees monthly. I was not alerted to any change... but in 3 months, the fees were well over $1,000. They claim their staff that instructed me to set up my payment in that way happens to no longer work at their office. This is a venture capital funded company that cares nothing about the tenants or the owners. No one in the local office even knew how they could contact someone in corporate leadership to ask any questions. Would stay very far away!!

I contacted Heidi Hart to list my house for sale. She was…read morevery quick to start getting everything in order. She advised me on everything that I needed to do also, such as inspections etc. She is prompt, and is always available for questions. She is doing a great job of making what can be a nerve racking experience, into a happy easy going one. She charges a fair rate for the service quality she is providing. She founded her own real estate company over 20 years ago, so you are in good hands with her.

We selected Heidi Hart & Associates to sell our family home as there is no one else in the area who…read moreknows the SLV. Her approach is serious, yet simplistic. Sold our house in three (3) days and NO OPEN HOUSE! Plus above asking with only 2.5% commish rate. If you want a real estate agent who makes your goals a reality, then Hart & Associates are your go-to!!

Kelly has been incredibly helpful with both small and major repairs around the house. Her…read moreresponsiveness and follow-through have been outstanding. She carefully noted every issue, big and small, and promptly arranged for the appropriate professionals to address them. What impressed me most was that she didn't just ensure the work was completed on time, she consistently followed up with me to make sure the quality of the work met expectations. Her attention to detail, professionalism, and commitment to customer satisfaction have been exceptional. I would highly recommend Kelly and Intempus to anyone looking for a reliable and professional property management company!

Where do I start! Albert Ceja was amazing throughout my process in getting help for my parking…read morepass! He was very responsive in all my messages, keeping me informed eco step of the way. Thank you Albert!

I am a tenant at a property being managed by SRE. Greg and the team have been great to work with…read more They are very responsive to repairs and always find ways to work around my schedule.They were particularly helpful during an incident when the sewer backed up into the shower. They had someone over (on a weekend) immediately and even made sure it was sanitized after for our young kids. Great experience working with them.

Edit: Greg reached out to address the situation. 5*…read more Just setup and appt to see a house in Los Altos. Ruben was late which is ok, but showed me attitude over text like it was my fault. (Note: I'll change this review to 5* if the firm acknowledges their behavior)

Avoid this property management company if possible. They will do a great job of squeezing every…read moredollar out of you. From charging a monthly fee to pay your rent online, to lease renewal fees every year. If there is an opportunity for them to get more money from you, they will seize that opportunity. Their response time to calls, emails and maintenance requests is laughable. Expect to wait months for your concerns regarding mold and leaks to be tended to. If you have a ton of money to spare and don't mind living in a hazardous environment , until they can get around to fixing the issues, rent from this company! As a property owner, I would not trust this company, and as a renter, they prioritize profit over long term tenant relationships.

My husband and i scheduled a tour of a property in Felton yesterday at 12pm. We drove an hour and a…read morehalf with our baby to view the property, all for NO ONE to show up. We called PMI Santa Cruz, and received only a "we will see if an agent is available and call back in ten minutes". To no surprise, there was no phone call 10 minutes later. Very disappointing. Would never go through this agency for anything. Very unprofessional.