I came in to do a return. Kristen did not respond to me when I said hello. When I said hello…read moreseveral times, she continued to talk to her coworker then asked me for my phone number. I put my number in but apparently, she was ringing up my order as a brand new purchase. When I told her that I was returning an item, she responded that I never informed her that I had a returned. I responded by informing her that she never said hello to me and never asked what I needed. She argued back that she asked me how I was doing and that it was my fault that she rung up the purchase. I educated her on customer service and informed of better ways to act as a cashier. She processed my return finally. Because of this interaction, I wouldn't come back to location. If Kristen isn't able to remain professional and welcoming while working at the cash register, she should find a different position that doesn't require employee-to-customer interactions.

I prefer the old store before they remodeled. This upgrade (?) makes the place seem smaller…read moresomehow. The prices are ridiculously high in the store. You can find better bargains on their app. The people who work there seem either bored or irritated.

I don't ever have to go in there again. I asked for a few pair of shoes and was told to have a…read moreseat. I sat and sat and sat as other customers after me were serviced. Im still waiting and went home. It's back to school season and 1 person working, maybe the kids trumped me. I've had a few bad experiences and they did away with hunting and camping gear. You can buy an overpriced cooler there but you can have it.

I've shopped at Dick's Sporting Goods for years, but our recent visit to the Bel Air location was…read moreincredibly disappointing -- all because of the unprofessional behavior of the store manager. From the moment we asked a simple question, we were met with attitude, condescension, and a complete lack of customer service. Rather than helping to resolve our issue, the manager escalated the situation with a rude and dismissive tone, making us feel like we were an inconvenience instead of valued customers. There was zero effort to listen or show basic respect. It was shocking and honestly embarrassing, especially considering we were calm and polite the entire time. The rest of the staff seemed fine, but it's hard to feel comfortable shopping somewhere when leadership treats people like they're a problem. We left without making our purchase -- and we won't be back. Dick's, if you're reading this: your team is only as strong as your leadership. We expected better.

A Big Thank You to Play It Again Sports - A Company That Truly Cares…read more You often hear about the negatives when it comes to businesses, but I want to take a moment to share the good--and in this case, the great. I've had nothing but positive experiences with Play It Again Sports over the years, both as a customer and a member of the community. From buying and selling equipment for my daughter and her various sports to getting my own gear serviced, they've always gone above and beyond. Most recently, I reached out to them about equipment for a charity event, hoping to find affordable options. Instead, they generously donated what we needed. Their kindness and compassion blew me away. The team is professional, helpful, and community-minded. Because of their consistent support and genuine care, Play It Again Sports will always be my first stop for any sports equipment needs. Thank you for making such a positive impact--you've earned a loyal customer for life

Let me start off stating I have very high standards. The Play it Again Sports in Baltimore has met…read moreand exceeded all of them. I purchased some Kettlebells from them in April just as were all going into lockdown. They had the items in stock, and sold them without gouging. Many places were selling at $3/pound, PIASBmores sold at a much more reasonable rates. Then they were able to deliver to HOCO since they had a delivery coming to that area, saving me from driving up to BMore. Now I found myself wanting some dumbbells, again PIASBmore came through, where so many people are attempting to sell 2 20lb dumbells for $100 they again came through with normal prices. What's more they held their original quoted price even when their cost increased. That is putting the customer FIRST! Jamie and the gang really work for you. Give them an opportunity.

I am trying to return a pair of running shoes that are too narrow. No response after two emails…read more.. Hello, is anybody there????

Holabird customer service which is normally great, is not standing buy its customers. It has a…read moremisleading website, with respect to a new racquet purchase, and did not listen to me (the customer). I had purchased a racquet not knowing it's the prior 3 year old model. Their website is not clearly labeled for the version of the racquet shown and is misguiding people. When you click through their menu items to display the racquets by brand, the OLD generation racquets are shown, not clearly labeled as such and nowhere on that list is the new generation shown. They don't feel its misleading, not listening to the customer so they will not provide a full credit for the racquet with stringing. They discount the refund by the cost of the string and $9 for the racquet.

I know zero about lacrosse but my daughter is gonna be playing, so I came here to get some gear for…read moreher. The staff was very helpful and was able to direct me to all of the things I needed. They made sure the goggles and gloves fit her properly, the stick was the right size, etc.

I have always had an amazing experience at Lacrosse Unlimited. The staff is incredibly helpful and…read moreknowledgeable. All four of my children play lacrosse and we won't go anywhere else for equipment and gear. Today I took my son's stick in to be repaired and they fixed it immediately and expeditiously. I'm so happy to have this store close to my home in Harford County.