Love this store - we stop whenever we are in the area. So…read moremany great deals we can't find down in the Freeport area. It's never too crowded and the clothes are usually still very neat and organized, even on the weekend! (not sure about the summer/tourists months though) Our savings usually range from 40-60% and we always have purchased something when we have visited the store, mostly clothing/shoes. The staff / team is present, pleasant and helpful. Most staff is behind the register and there are only a couple of people on the floor stocking and organizing. Plenty of parking right in front of the store.

The head quarter store is cool but can be over whelming. Wish there were more staff around. I do…read morelike how they have the actual store then an outlet store and then a home store. The iconic bean boot statue is right in front so make sure to snap a pic. I agree the store is pricey but if you go to the outlet store you can find some hidden gems however either way the material is worth the price. The best part of our time here was we ate at Linda beans kitchen restaurant which was unique and yummy. You would think she would have more homey foods but it was still nice to sit and eat here.

Is walked in to buy a bunch of clothes . I walked in without any cash in hand. Upon checking out -…read moreI was told $30 cash was available and I opted to put some on my clothes. I had $9.00 left and was told to return on Sunday. She handed me a $30 kohls cash. I went back and went to Sephora so I can spend kohls cash if $9.00 & my new Kohls cash of $30.00 for buying a bunch of clothes. The girl called manager Ben over and he kept insisting I must have changed something or returned clothes and REFUSED my kohls cash of $30. At no time during my encounter didn't manager try to look anything up - just stood there shaking his head saying "You must have returned an item- Where is your receipt for all the clothes you bought the other day" - So now I have to hold a receipt in hand to prove I spent money in Kohls. He argued back with me - no offer of anything -- basically cold and stood his ground as if I was lying and I even said - "why are you treating me in this manner? I'm not lying" Again - totally refused to do anything else and was not professional and condemning "HAVE A NICE DAY" UNPROFESSIONAL JERK- I called & sent in a formal complaint - no phone calls this so far..... no calls .... The Sephora Store worker was sweet and nice but had no clue on products I wanted. She has no idea what the texture spray is from Wow -- and I also wanted a facial cream and she wound up giving me a product was very very expensive without giving me a price. Many other stores have better quality goods. Don't let people talk to You like you're garbage.

They have changed their returns policy, and their pick-up policies. Pickups are no longer brought…read moreout to your car. You must go the back of the store where hundreds of pickup orders are wily-nilly in bins. They are also the Amazon location for returns. This, you can plan on a very long and aggravating wait.

Only Hot Topic I've ever been to, but I must say I am extremely impressed. I'm an 80's lover so…read morethis is a good store for me. The staff is wonderful and very helpful. They always are asking if they can help you and if they don't ask when you do need help, just ask them and they always seem delighted to help. I've been in this store multiple times and I can assure you you'll have a good Hot Topic experience in this particular store.

Awful. Awful. Awful. This staff - particularly those in management - need to reassess what good…read morecustomer service is. Historically, I haven't had a problem there. In fact, up until recently, the staff has always been kind and helpful. Now, all they do is sit at the cash registers and talk instead of service the customers in their store. Mind you, half the time their "talking" is really making fun of customers in the store. There have been several reports of associates (and believe it or not- managers) being rude to customers. Hot Topic used to be an accepting place where anybody could feel welcome. In recent times, however, they have been caught profiling on a frequent basis (ex: being nice to a customer with piercings and dyed hair, being openly rude to somebody wearing pink, etc.) They have been caught by multiple people calling customers names. The manager, Jeff, is the worst of all. His employees clearly follow his lead. As somebody who works in retail and uses customer service practices everyday, I found this business appalling. Also, as somebody who used to shop frequently at Hot Topic, I am very disappointed that I will no longer be shopping there due to their unbearably rude staff. I will be saving my Hot Topic trips for when I visit the Maine Mall, or I will be shopping online... if anything at all. I feel like a company who would put such rude, incompetent, and unfriendly people in management is not the type of company I would like to be giving my money to. In recent years, I have had several friends and acquaintances who have also ceased shopping at the Bangor Mall Hot Topic for the same reasons. Such a shame. In this economy, especially in such a small area in the middle of Maine, nobody can afford to lose valuable customers.

I ordered a jacket on Monday night for a vacation next Sunday. Delivery BY Saturday was posted at…read morethe product site. Tuesday I got a notice from UPS the delivery would be next Monday. I called LL Bean and was told to ignore the UPS date as LL BEAN has a policy with them to honor the date posted with the product and I should check back Thursday. It is Thursday and it still says delivery Monday. I called LL Bean again and was told there was no guarantee delivery date but just an estimate. This was the first time I've ever ordered anything from them. And the last.

Beware of Buying LL Bean Online Beware.. tried to buy a…read morepaddle board, triggered a fraud, tried for hours to correct it, finally corrected it & bought the paddle board , couldn't get a confirmation, found out there are LEVELS of customer service, so be PREPARED to put time in.. NOT the ll bean it used to be!