I ordered a jacket on Monday night for a vacation next Sunday. Delivery BY Saturday was posted at…read morethe product site. Tuesday I got a notice from UPS the delivery would be next Monday. I called LL Bean and was told to ignore the UPS date as LL BEAN has a policy with them to honor the date posted with the product and I should check back Thursday. It is Thursday and it still says delivery Monday. I called LL Bean again and was told there was no guarantee delivery date but just an estimate. This was the first time I've ever ordered anything from them. And the last.

Beware of Buying LL Bean Online Beware.. tried to buy a…read morepaddle board, triggered a fraud, tried for hours to correct it, finally corrected it & bought the paddle board , couldn't get a confirmation, found out there are LEVELS of customer service, so be PREPARED to put time in.. NOT the ll bean it used to be!

I love this Old Navy! It's a huge, beautiful store with a ton of selection. They almost always have…read moremy size if I go in and shop but if by some chance they don't, it's easy to have an item shipped to store. The lines are never unbearable at this store because the cashiers are efficient but they're friendly too! I really appreciate that there's always staff around but they're not pushy. They also have worked really hard to keep this store clean during the pandemic. My one complaint, and this is not Old Navy's fault, is that, without fail, there is at least one guest that doesn't understand proper mask wearing procedure. It's not difficult! It does make me more hesitant to shop in store. Luckily, their curbside option is great! And then I don't have to go in and get germs from rude people! If you're in Bangor, be sure to pop in!

Great selection and helpful staffread more

My tie-dye dress I bought seven years ago when I stumbled into the store with my wheelchair has…read morebeen worn every single summer for more than 20 days per summer. It's my most comfortable garment and has been washed after every used with no signs of falling apart. I love it and I'm always complimented when I wear it. Despite the compliments, it's soft stretching cotton, and it keeps me real comfortable. No longer live in Maine, I'm in Massachusetts, but I love the opportunity to buy online with assurance, knowing that I would love whatever I choose.

This was a wonderful organization when the owners ran it but they hired someone else and it has…read moregone corporate. The merchandise is still okay, but the selection, service and customer care are all better on Etsy.

Only Hot Topic I've ever been to, but I must say I am extremely impressed. I'm an 80's lover so…read morethis is a good store for me. The staff is wonderful and very helpful. They always are asking if they can help you and if they don't ask when you do need help, just ask them and they always seem delighted to help. I've been in this store multiple times and I can assure you you'll have a good Hot Topic experience in this particular store.

Awful. Awful. Awful. This staff - particularly those in management - need to reassess what good…read morecustomer service is. Historically, I haven't had a problem there. In fact, up until recently, the staff has always been kind and helpful. Now, all they do is sit at the cash registers and talk instead of service the customers in their store. Mind you, half the time their "talking" is really making fun of customers in the store. There have been several reports of associates (and believe it or not- managers) being rude to customers. Hot Topic used to be an accepting place where anybody could feel welcome. In recent times, however, they have been caught profiling on a frequent basis (ex: being nice to a customer with piercings and dyed hair, being openly rude to somebody wearing pink, etc.) They have been caught by multiple people calling customers names. The manager, Jeff, is the worst of all. His employees clearly follow his lead. As somebody who works in retail and uses customer service practices everyday, I found this business appalling. Also, as somebody who used to shop frequently at Hot Topic, I am very disappointed that I will no longer be shopping there due to their unbearably rude staff. I will be saving my Hot Topic trips for when I visit the Maine Mall, or I will be shopping online... if anything at all. I feel like a company who would put such rude, incompetent, and unfriendly people in management is not the type of company I would like to be giving my money to. In recent years, I have had several friends and acquaintances who have also ceased shopping at the Bangor Mall Hot Topic for the same reasons. Such a shame. In this economy, especially in such a small area in the middle of Maine, nobody can afford to lose valuable customers.

Store is not clean, the staff are more interested in talking worth each other than helping or…read moreorganizing and the management is suspect at best. Ordered (prepaid) in something out of stock, it arrived to the store and was the sold to someone else. Double sale. The prepaid special order section is separate from the rest, item,s arrived bagged/tagged and hold for the purchaser. How this happened is beyond mine. The manager of the section said oops well it is gone now. I can order another, be into the store in 4-5 weeks. I drove a 3 hour round trip to pick this up. Needless to say, it was frustrating and I make no special trips or attempts to shop here an longer due to this and how many times you have to circle the store to find someone to help with the floor stock.

My partner and I go to the Bangor Mall sometimes, not just to gawk at which storefronts have just…read moreclosed, but sometimes because we actually need clothes and for some reason we think that there's a retail establishment in Bangor that carries clothing that is appropriate for someone under 60 and actually fits us. Wild, right? The clothing carried at JCPenney seems more like something my grandmother would wear- shorts with a 9 inch inseam, dresses that look like giant bags, and lots of T-shirts with patriotic and otherwise vapid slogans that someone's older relatives might wear on vacation in Cancun or more likely when dropping a bundle at the casino downtown. Nevertheless, we generally go on a pass through here to see if there is anything that could possibly work for us, because pickings in Bangor are SLIM. Last night, we came through (I swear we were the only customers in the store!) and were greeted by a blonde woman at one of the desks as we were walking by. She asked us if we needed help (we let her know kindly that we didn't), but then, as we were already walking away, she started shouting at us asking if we had signed up for a JCPenney card. And she wouldn't take no for an answer! We both remarked to each other when we were out of earshot what a creepy interaction that had been. We rounded the store and for some reason (I don't know why) started checking out bras to see if there was anything that would fit me. In my band size, there was nothing smaller than a D cup (I'm an A), and a lot of the underwear looked again like something that your grand- or great-grandparents would wear. I am so tired of not being able to get women's shoes that fit me, or bras that fit me, or jeans that fit me at businesses in town. I am so tired of being told (as I have by associates here in the past) that I can "order it on JCPenney dot com" because apparently my sizing is too out-there to carry in stores. If I'm coming into a store, I want to buy some clothes and wear them today. I want to feel how the quality is and see how they fit my body. If I am going to order clothes online, I'm not going to get them from JCPenney dot com- I'm going to get them on Amazon. The products that JCPenney carries tell me that they don't think that people like me or my partner should exist. Why should we give them our money? I'm just waiting at this point to see whether JCPenney or the Bangor Mall folds first. It's like this store doesn't even want to stay in business.