Very poorly managed and disorganized. Spent hours picking out items, put them on hold so I could…read morebring my husband with his Marshalls card the next day. They said they'd put on hold till sunday, but to be sure we came back the next day. We shopped for more items and left our cart for 5 minutes, which they took and started putting the items away. When we asked for my items on hold they had already put it all away too. Wasted hours of our time, came out in a snowstorm, called management today: "They don't care." Someone must be a restocking Nazi there. They put our stuff away twice before we could buy, and we are not people who spend anymore time shopping than necessary.

Always well organized, clean and tidy. Staff are very friendly and efficient. Love shopping here!read more

I am not convinced the Airport Mall deserves the appalling 1-star reviews I see here on Yelp,…read moreconsidering the state of shopping malls everywhere. Online shopping and the collapse of the middle class one-job parent-led family put extreme pressure on malls. To say nothing of the pandemic more recently. No, of course its glory days are behind it. The Woolco, Freeses,Rich's, etc., stores that used to reside there were all Wal-Marted and Amazoned out of existence in this adapt or die economy. Is there a plus side? Well, the Airport Mall is in the Mall Hall of Fame. (Bet you didn't know there was one.) I personally like the Ocean State Job Lot as much as I did the long lost department stores like the one where my father met my mother (Newbury's, I think). Then there is the Hannaford you can hit for groceries while you are there. I honestly don't know if the Staples and the Mr. Paperback are still there. And of course, in the winter there is still the lost art of mall walking!

This mall was once a nice place. It is now run down with few shops. The only place I really shop…read moreat in the mall is Hannafords, which is a grocery store.

Like a toy store for makers --- so many weird wonderful useful things at great discounts.read more

I got falsely accused of shoplifting because of how I looked. Guy wasnt even near me that signed…read morecomplaint, it was a woman. I refused to talk to anyone or turn out my pockets without a lawyer, police and proof on video tape. That was the only way they let me go. Cost me a whole day at police station, but now im suing their ass off. Do not shop here if you are a young woman. They are suspicious as hell, no training in shoplifting and will call cops thinking you stoke a $5 item. Who are these people????

Happy to help you out with your project. Has a wonderful team and community. Price wise it's…read morefantastic. Very updated to the market of high quality products. Nice store year round. Selection is great.

Horribly stocked. I was shown the item I was looking for to be in stock on the target website…read morehowever nothing I wanted was there. Waste of time and gas money.

Just a quick update a year later.... After several more visits to Ocean State, I was quickly…read morereminded of their rolling stock in the food section, meaning that some items they carry all the time but they also have special purchases or items that show up and are gone again. Some of them are pleasant surprises, such as something I had years ago and haven't thought about, or something seasonal or stocked temporarily that I would never have thought to look for. It makes the trips more fun than your average store. Recently I also found a winter hat the same style but much better than one I had passed over at twice the police at Reny's (another great store). So I will obviously keep going to Ocean State when we are in my home town.

This store has just about everything you could want. I have been coming here for years. LOVE the…read morecrazy deals and Eat For Free items. And thank you TIM for making me laugh. You turned my bad day into a laugh fest! Thanks to all Ocean State staff!

Is walked in to buy a bunch of clothes . I walked in without any cash in hand. Upon checking out -…read moreI was told $30 cash was available and I opted to put some on my clothes. I had $9.00 left and was told to return on Sunday. She handed me a $30 kohls cash. I went back and went to Sephora so I can spend kohls cash if $9.00 & my new Kohls cash of $30.00 for buying a bunch of clothes. The girl called manager Ben over and he kept insisting I must have changed something or returned clothes and REFUSED my kohls cash of $30. At no time during my encounter didn't manager try to look anything up - just stood there shaking his head saying "You must have returned an item- Where is your receipt for all the clothes you bought the other day" - So now I have to hold a receipt in hand to prove I spent money in Kohls. He argued back with me - no offer of anything -- basically cold and stood his ground as if I was lying and I even said - "why are you treating me in this manner? I'm not lying" Again - totally refused to do anything else and was not professional and condemning "HAVE A NICE DAY" UNPROFESSIONAL JERK- I called & sent in a formal complaint - no phone calls this so far..... no calls .... The Sephora Store worker was sweet and nice but had no clue on products I wanted. She has no idea what the texture spray is from Wow -- and I also wanted a facial cream and she wound up giving me a product was very very expensive without giving me a price. Many other stores have better quality goods. Don't let people talk to You like you're garbage.

They have changed their returns policy, and their pick-up policies. Pickups are no longer brought…read moreout to your car. You must go the back of the store where hundreds of pickup orders are wily-nilly in bins. They are also the Amazon location for returns. This, you can plan on a very long and aggravating wait.

I have been in this area for a little over three years now and I visit this store often, it is a…read morenecessary evil and far from any kind of decent shopping experience. In the three years I have been going there spending thousands of dollars I have been plagued with having to go out in the parking lot to find the smaller shopping carts. Early in the summer (2019) I finally had enough and called the store manager from the parking lot and complained about this. I put up with it all summer again, obviously ignored. On Veteran's day 2019 I went in and there were no small carts as usual, this time I asked the greeter to get me one and she did. For the record I am a disabled U.S. Veteran who suffers from PTSD and on Veteran's day two different greeters never said a word to me while wearing a sweatshirt that says in huge letters VETERAN. I came home, called the same store manager to which I was told 250 carts have been ordered, as for the greeting...oh well I guess. I was also told to ask for a cart when there were not any. I also filed a complaint with corporate, I got another call from the Brewer store manager telling me things would be better and again to ask for assistance if the carts were not there. Today I go in, one week later and no small carts. I went to the greeter and asked him to get me one, he refused. I told him his manager told me to ask for one and this employee still refused and told me verbatim "if you dont like it you can go somewhere else". I waited for a manager, (not the one I talked to on the phone) who only sought to degrade my issues as if it was my fault or perhaps just too petty. He told the employee to apologize but the employee did not, no one got me a cart and no one apologized for any inconvenience. The only time someone apologized WAS CORPORATE. I came home and called corporate again, a complaint form is being sent to the Brewer store for me to file a formal complaint against the employee who lied and called me a liar (which I will and wont settle for anything less than a public apology where he wronged me). I am waiting on a call from the store manager and the district manager to resolve this. This store violated my rights as a disabled person, management allowed an employee to get away with creating a negative situation and I was made to look like a fool. It could have been resolved with the employee acting like the customer matters and simply getting me a cart, whether he did it himself or called on his radio. You would think a human being standing 10 feet or so with a clear view of that bin would have the initiative to call on his radio when he saw the bin getting low...isnt that his job too? (if it isn't we have identified the issue) It's not my job to go hunting for shopping carts, it's going to be winter in Maine soon and I really dont want to spend another winter walking around doing someone elses job and not get paid for it. I am sixty years old and surely do not want to fall on ice looking for a shopping cart. No excuse for treating any customer like this. I will update this later with the results but right now my opinion of the store in Brewer Maine is the customer does not matter, employees are always right and they dont need our busines. Unfortunately it seems that management is at this time impotent as they just sided with the employee and not the customer (who was 100% right because that bin was empty). Honestly all the talks I had with the manager were very positive and well received, but now I feel like perhaps he was just placating me. BTW 2 stars because I dont hate the store but I hate hunting for shopping carts. Without said issue constantly happening 4 stars

Large store but did not have a tourism section for out of town era. Selection of Lions sweatshirts…read morewere almost non existent

They had a wide selection, but that also makes it difficult to find any particular item. The main…read moreproblem we had was not being able to find any employee willing and able to accurately direct us to the correct location of our item

Reasonably clean, reasonably organized with a good staff of people. A good choice in the area.read more

Store is not clean, the staff are more interested in talking worth each other than helping or…read moreorganizing and the management is suspect at best. Ordered (prepaid) in something out of stock, it arrived to the store and was the sold to someone else. Double sale. The prepaid special order section is separate from the rest, item,s arrived bagged/tagged and hold for the purchaser. How this happened is beyond mine. The manager of the section said oops well it is gone now. I can order another, be into the store in 4-5 weeks. I drove a 3 hour round trip to pick this up. Needless to say, it was frustrating and I make no special trips or attempts to shop here an longer due to this and how many times you have to circle the store to find someone to help with the floor stock.

My partner and I go to the Bangor Mall sometimes, not just to gawk at which storefronts have just…read moreclosed, but sometimes because we actually need clothes and for some reason we think that there's a retail establishment in Bangor that carries clothing that is appropriate for someone under 60 and actually fits us. Wild, right? The clothing carried at JCPenney seems more like something my grandmother would wear- shorts with a 9 inch inseam, dresses that look like giant bags, and lots of T-shirts with patriotic and otherwise vapid slogans that someone's older relatives might wear on vacation in Cancun or more likely when dropping a bundle at the casino downtown. Nevertheless, we generally go on a pass through here to see if there is anything that could possibly work for us, because pickings in Bangor are SLIM. Last night, we came through (I swear we were the only customers in the store!) and were greeted by a blonde woman at one of the desks as we were walking by. She asked us if we needed help (we let her know kindly that we didn't), but then, as we were already walking away, she started shouting at us asking if we had signed up for a JCPenney card. And she wouldn't take no for an answer! We both remarked to each other when we were out of earshot what a creepy interaction that had been. We rounded the store and for some reason (I don't know why) started checking out bras to see if there was anything that would fit me. In my band size, there was nothing smaller than a D cup (I'm an A), and a lot of the underwear looked again like something that your grand- or great-grandparents would wear. I am so tired of not being able to get women's shoes that fit me, or bras that fit me, or jeans that fit me at businesses in town. I am so tired of being told (as I have by associates here in the past) that I can "order it on JCPenney dot com" because apparently my sizing is too out-there to carry in stores. If I'm coming into a store, I want to buy some clothes and wear them today. I want to feel how the quality is and see how they fit my body. If I am going to order clothes online, I'm not going to get them from JCPenney dot com- I'm going to get them on Amazon. The products that JCPenney carries tell me that they don't think that people like me or my partner should exist. Why should we give them our money? I'm just waiting at this point to see whether JCPenney or the Bangor Mall folds first. It's like this store doesn't even want to stay in business.

Love this store - we stop whenever we are in the area. So…read moremany great deals we can't find down in the Freeport area. It's never too crowded and the clothes are usually still very neat and organized, even on the weekend! (not sure about the summer/tourists months though) Our savings usually range from 40-60% and we always have purchased something when we have visited the store, mostly clothing/shoes. The staff / team is present, pleasant and helpful. Most staff is behind the register and there are only a couple of people on the floor stocking and organizing. Plenty of parking right in front of the store.

The head quarter store is cool but can be over whelming. Wish there were more staff around. I do…read morelike how they have the actual store then an outlet store and then a home store. The iconic bean boot statue is right in front so make sure to snap a pic. I agree the store is pricey but if you go to the outlet store you can find some hidden gems however either way the material is worth the price. The best part of our time here was we ate at Linda beans kitchen restaurant which was unique and yummy. You would think she would have more homey foods but it was still nice to sit and eat here.