Second purchase from Mastrovito in about a year, fantastic experience both times…read more The dealership is busy - unlike any other I've been to - there's people buzzing about everywhere and they're all on a mission. I highly recommend making an appointment -it will make things go much smoother and more efficient. The sales people are all friendly, well schooled and what's really impressive is how they help each other out to keep things going. One last and very important distinction that this dealership has versus the competition is the owner's commitment to giving back to the community. They're constantly supporting local causes and the whole dealership takes part. Give them a shot - see the difference.

I took my car into Mastrovito's for a recall a couple of weeks ago. They called me and told me that…read moremy car was unsafe to drive due to my rear brakes and rotors being completely shot. They wanted to charge me $1000 to fix them. When I told them that was too much money for rear brakes, they called me back and dropped the the price to $763. Still too much so I told them no and I would have my Uncle look at them. My car is currently in Poland at a family business and they just called to tell my rear brakes and rotors are completely fine nothing wrong with them!! I am beyond disappointed in Mastrovito! They were looking to make money off me. I can't imagine what they do to older customers and women. How many times have they tried to rip someone off. They are wonderful by giving back to the community, just don't trust them when you take your car in for a recall. Btw the cost to replace both would have been $300 if needed. Big difference!!! They should be ashamed of themselves!

Currently on the 5th day without a car. My problem currently is the dealership should honor your…read morewarranties promptly, furnish loaner cars. The vehicle has a serious transmission issue. No one there to fix it. Trying to make the customer pay to diagnose the issue, what ?The codes specifically state what work is needed. A class action lawsuit is pending due to this issue. Recommending that no one should purchase these vehicles. Poor service and an obvious transmission issue that the company won't accept responsibility for. Buy elsewhere! Oh, going on an hour trying to discuss the matter with the corporate office, lol !

If zero was a rating. Thats what I would pick:…read more Dishonest dealership. They will lie to your face to get the sale - Sean. Seems like he's a nice guy but after the sale he isn't. We bought an Ev and they didn't give us the charger , made excuse after excuse that they had to ask the previous owner for the charger? Why would u sell a EV without a charger ?? After weeks of calling they made us drive from Syracuse to Rome to pick it up bc supposedly the charger cord is heavy. Lie. Do not believe that they will get the best interest rate for you bc it's not. Get financed before you go. We traded in a car and made an over payment to the bank for the car we traded in. The bank showed us the proof of money being given to them. We Spoke to the person who handles their accounting and he blantly lied saying they issued the check and mailed it already. Which was a lie. They also said we would have to wait for 90 days to reissue the check to us. We waited patiently and 90 days has passed and now all of sudden the person we spoke to no longer works there. Erika the person who took the same position was rude , started screaming on the phone and hung up on us . Is this the customer service you give your customers when we got two vehicles from you? If you want to be treated badly go to Mitsubishi James of Rome. Read all their one star reviews on yelp too. If they promise you something make sure it's in writing. Never again will we buy a car from them. Nor should you. -

SERVICE DEPT IS POOR ! Was given a 8:15 appt. For…read moreinspection. 40 minutes later it was still not in the shop. Was told by service mgr. that it takes that long to write it up !? Was told inspection takes 30 minutes ! Took my keys and will not do business with them again. They had no concern or appology my wasted time !!!

Update: after the complaint was posted, I spoke to the service manager. She was very nice on the…read morephone and seemed to be genuine, but I was wrong. she statedto me that the mechanic was working on another car and my car was next. we talked around April 22nd, she told me she would call me and update me as my paperwork was on her desk. She told me if no issues my car would go in the shop on April 29th and I should get back on May 1st. No call on Friday and still no call on Monday. communication sucks at Kia. I should not have to keep calling to get update, they dont value customer service! Last review is below, which i shared with her on the phone as well. I purchased a vehicle from another dealer. The vehicle was a Kia Telluride, it was dropped off to the service department at Kia destination on Feb. 4th 2026. I have been working with a gentleman Jeremy in the service department, I spoke to him almost every week (since dropping car off) he would tell me one of the parts was still on back order for 2 months. Sometimes when he was not sure of the update on the car he would say he would call me back and yet he would not, so I would call him if I did not hear from him in a few days. I never got an update unless I call. I was in need of my car back as I work and for a service department to have a car this long is ridiculous. When he was off or on vacation no one else would answer question or give an update, i was told I had to talk tk him. Finally, I called him 2 weeks ago and he let me know the part came in. He explained that he only has one mechanic that is certified to put in the part and there was a different client ahead of me. He stated if everything went good with the client ahead of me that my vehicle should be done by 4/17/26. I called him on 4/20/26 as I had not heard anything once again. He stated that there were now a couple of clients ahead of me now, I stated you said one client was ahead of me a couple weeks ago and I should of got it back by 4/17/26. He repeated to me on this phone call that, couple people were ahead of me and that they will call when it is done. He gave my the impression that I was bothering him by call all the time (about once a week). I am a mother of 6 children that have to be a lot of places, I purchased a car to be able to do that with a peace of mind. I am also trying to fix my credit and this is hard to do when I have to pay for a vehicle I cant use.

I have been to numerous car dealerships, and I have had the best experience at NYE Toyota. I…read moreworked with Mallory, she was the best salesperson I've met in years. Mallory was very friendly, honest and no pressure to buy. Traits that more salespeople could learn from. Tamera in finance was also great to work with. NYE Toyota should be very proud of these two ladies.

Service team including the service manager are the biggest joke I've seen in my life and also pass…read moreILLEGAL inspections. After being called out on the illegal inspection they passed, I was then threatened by service tec Andrew that he would no longer be putting my part in under warranty that needed repair. After already stating when I first sat with this punk that it was indeed covered under warranty. So since he was put on the hot seat when I asked for the name of the person whom passed my husband's inspection and shouldn't have, he got awfully offended (as any guilty person would) and said he wouldn't give the name (that I have now thanks to my husband's inspection papers) and also now he wasn't going to cover the job on my car under Toyotas warranty...didn't know we can pick and choose when to follow that. The whole funny part about this is someone is supposed to be his manager and not once did that person come to the customer (me) to discuss this after seeing and hearing there was clearly a problem going on. DO NOT GO TO THIS SCAM OF A DEALERSHIP!

I'm very thankful for Stan Bogacz at Davison Automotive. My SUV started having problems right as my…read morewarranty was ending, and there was no way to get me in before it expired. Stan went above and beyond by working with GM to make sure the repairs were still covered. There ended up being eight issues that would have cost thousands of dollars, but he made sure everything was taken care of. My vehicle was there about a week while parts came in and they fixed everything. That level of care and customer service is rare.

I bought a car in December. New! It has been nothing but problems. I called service 3 times and…read moremanager 3 times. No response. They sold a lemon and i have had it. If you are a professional and leave customers hanging you are horrible company. To bad they ignored an on going problem. Now I will take it to the lemon law.

I bought a minivan here while I was 7 months pregnant with my third child. I came all the way from…read morerochester; the Customer service with my deal but on my way home my right front calipers FELL OFF. I was getting off the thruway exit and I was braking and my car literally made a LOUD noise and it just stopped moving. I'm SO LUCKY I didn't get into a crash. So much for them doing an " inspection".. i then needed to wait for a tow in the pouring rain for over an hour. I took it into my local TRUSTED mechanic and he said not only did that fall off but the other front left tire was missing bolts. I then had to go back into my mechanic and replace the other caliper. Very terrible experience with the condition of the vehicle. Do better.

Very disappointing experience with Michael Janeski. We scheduled a state inspection, one tire…read morechange, and fluid service. We confirmed the inspection when booking, upon arrival, and before leaving. Two days after waiting 2.5 hours instead of the estimated one hour and paying over $500, we discovered that the inspection was never completed. When I called, Michael offered a half-hearted apology and told us to return and wait another hour. I explained that we do not have another car and could not spend another hour waiting for a service that should already have been completed. When I said I would leave a bad review, he hung up on me. Failing to complete a service that was requested and confirmed multiple times was unacceptable. Hanging up when I raised the issue made the experience worse. I would not trust him or Friendly Honda to follow through on an appointment or handle a mistake professionally.

The sales guy lied to me about the vehicles being checked over for any problems before they sell…read moreit. He said they don't look at what could be wrong with them Until someone shows interest in vehicle?!?! That was my first warning I should have left. Seriously, why would you the dealer have cars sitting for sale without knowing what's wrong with them? Until a potential customer inquiries on it? Im such a fool! Sales guy assured me they always fix any problems and they couldn't stay in business if they sold junk. Ha, ha ,ha OH YES they can. The junk car broke down 3 days after I bought it. I'm out $7,800 just for the vehicle + insurance costs new policy. I haven't had a vehicle in 2 yrs couldn't.. well k & l auto won't do a thing to help me out. Can't get any money back and it's going to cost more to fix the car than the car is worth. The transmission is junk. ZERO STARS

I tried to purchase a car here keep in mind my credit is quite good. I got denied because the car I…read morewas looking at wasn't worth half of what they were selling it for. (This was my first time buying a vehicle) I put a down payment before I found this out and the downpayment was non refundable so they basically stole 300$ from a 20 year old. And they are EXTREMELY shady. They remove and flag bad reviews so no one can say anything bad about their shitty dealership if that's what you could even call it.. DO NOT BUY FROM THESE PEOPLE. Go to a different dealership

Do not buy from this man. Paid $5,000 for a car that was supposedly inspected and ready to go. Bad…read morebrakes, trans and brake lines leaking, put $3,000 in this car that he promised to pay back and of course he never has. Not a dime!! I would love to know who does his illegal inspections!

Awesome customer service. Financed my van even with poor credit. He also worked with me on the…read moredown payment. Would recommend them for your next used car for sure

Bought a car from them a year ago, not only did they remember me, my job title, and the car a…read moretraded in, but they worked their butts off to help me get approved to finance another car. Since I live out of town, they stayed at work late so that we could work out a deal. Very impressed with their costumer service. Would recommend to anyone!

From the owner: What started with one man, a dream, and three cars has turned into the business we are today. Over…read moretime as we've grown, our mission has never changed: to provided our community with an unmatched car buying experience every step of the way. At Fazio's Auto Sales, it's our belief that everyone should have access to the perfect vehicle without having to choose between reliability and an affordable price. Whether you're looking for an SUV, truck, or a sedan, we offer a wide selection of quality, pre-owned vehicles to fit your specific needs. Plus, every car on our lot is put through a meticulous inspection process to ensure you can always buy with confidence. So, drive by any time, and let our passionate team help you find the car of your dream.