I highly recommend Mark Eddy at the Utica location! He is the sales manager and made the experience…read morea great one. He made me feel very comfortable during the whole process.

I highly recommend this dealership. I bought a used truck from them, and because I live in another…read morestate they shipped the truck to me and picked up my car that I was using as a trade. Extremely easy to work with, and Joe (the salesperson) was very responsive and helpful throughout the entire process. I can't say enough good things about my entire experience, and I would definitely buy from them again.

Went and had my wife's SUV and my pickup detailed.. they did an awesome job ! Looks great... I…read moreshould have taken pictures ... but I didn't

From the owner: Customer Service We don't want you as just a onetime sale…read morewith a bad experience, we want you as our customer for life. Our motto is We want a customer not just a sale. We also specialize in vehicle detailing. Our detail team has a total of over 20 years experience in the detailing business.

Update: after the complaint was posted, I spoke to the service manager. She was very nice on the…read morephone and seemed to be genuine, but I was wrong. she statedto me that the mechanic was working on another car and my car was next. we talked around April 22nd, she told me she would call me and update me as my paperwork was on her desk. She told me if no issues my car would go in the shop on April 29th and I should get back on May 1st. No call on Friday and still no call on Monday. communication sucks at Kia. I should not have to keep calling to get update, they dont value customer service! Last review is below, which i shared with her on the phone as well. I purchased a vehicle from another dealer. The vehicle was a Kia Telluride, it was dropped off to the service department at Kia destination on Feb. 4th 2026. I have been working with a gentleman Jeremy in the service department, I spoke to him almost every week (since dropping car off) he would tell me one of the parts was still on back order for 2 months. Sometimes when he was not sure of the update on the car he would say he would call me back and yet he would not, so I would call him if I did not hear from him in a few days. I never got an update unless I call. I was in need of my car back as I work and for a service department to have a car this long is ridiculous. When he was off or on vacation no one else would answer question or give an update, i was told I had to talk tk him. Finally, I called him 2 weeks ago and he let me know the part came in. He explained that he only has one mechanic that is certified to put in the part and there was a different client ahead of me. He stated if everything went good with the client ahead of me that my vehicle should be done by 4/17/26. I called him on 4/20/26 as I had not heard anything once again. He stated that there were now a couple of clients ahead of me now, I stated you said one client was ahead of me a couple weeks ago and I should of got it back by 4/17/26. He repeated to me on this phone call that, couple people were ahead of me and that they will call when it is done. He gave my the impression that I was bothering him by call all the time (about once a week). I am a mother of 6 children that have to be a lot of places, I purchased a car to be able to do that with a peace of mind. I am also trying to fix my credit and this is hard to do when I have to pay for a vehicle I cant use.

SERVICE DEPT IS POOR ! Was given a 8:15 appt. For…read moreinspection. 40 minutes later it was still not in the shop. Was told by service mgr. that it takes that long to write it up !? Was told inspection takes 30 minutes ! Took my keys and will not do business with them again. They had no concern or appology my wasted time !!!

Do not buy a car here - they sell lemons and then don't help you with them. Don't take your car for…read morerepairs here, for anything difficult they just call up Honda, order parts, and wait, and wait, and wait. They will keep your car for 6+ weeks, and tell you the loaner car can't go out of state. All in all just pick a different dealership. Or, given the problems with Honda and this fucking lemon of a brand new Pilot, just pick a different company.

I will not do business with them again. I purchased a Honda Prologue from this dealership in the…read morespring and later contacted the sales department about returning the vehicle. They informed me that I would need to pay $13,700 to proceed with the return. However, when I spoke to Honda Financial Services, they told me this amount was excessive and not typical, as dealerships usually offer better discounts than Honda does. Honda even recommended that I contact a different dealership. I should have realized something was off when I caught them trying to charge me for a tire package that was supposedly free for veterans--they tried to sneak in that fee without my knowledge. Overall, this dealership is not trustworthy. A car is the second most expensive purchase we make in our lives. If you value your money, I suggest finding someone reliable.

We brought a car there as it would not start. It went from that to needing a 500 dollar radiator…read morereplacement. We pick the car up something drops from underneath... Car dies. Oh yea... The frame is rotted. They had the car all apart up on a lift... Any good mechanic would have seen the frame and told consumer its not worth fixing. We were taken for sure!! Merry Christmas to us!!

I cannot say enough good things about this place. I bought a great demo car from Wyatt Medley a few…read moreyears back. This year, I was back needing a solid, used SUV and fast. Wyatt is now the used sales manager. And did he come through. The car he found is in great shape, they're standing behind it with a three year factory warranty that was a reasonable add on, and despite the fact that I live an hour and a half away, they'll give me a loaner when I need service. The capper? The financing payments came in $25 LESS than my target payment. That's because they shopped around for the best deal. If this is how Steet Ponte intends to be in the future, they're the very best dealership I've ever dealt with and I don't ever have to go anywhere else. Strongly, strongly recommend.

NOW IM ON YELP WITH IT! DON'T WALK BUT RUN AWAY! Do not let them run your credit. You're not…read moreapplying to just Mazda Financial but numerous other places not mentioned!! They lie about financing offers and never present any actual physical paperwork on any offers they verbally tell you about. Not ONLY did they lie and say Wells Fargo required $3000 down , they stole an extra $90 that is unaccounted for in my RISC. Neither Wells Fargo or Steet Ponte Mazda can address how I was unknowingly charged $90 extra for title and registration when financing a car! Will be contacting my attorney and filing a BBB complaint, shame on you Nate and SUPER creepy finance guy. No one ever wanted your stupid warranty either !