Regular maintenance, reports chemical levels to me each week, works closely with pool builder to…read moreassist in keeping warranty intact. Professional and responsive

Great service at a reasonable price and they use portable vacuum system to keep my pump and filter…read moresystem safe

We used Custom Pools to replace our Old motherboard on our Hayward system. They upgraded our system…read moreand the Tech Josh and Victor did an amazing job! Trina, the Owner was very helpful and responded to my calls quickly and helped me with all my needs. I would highly recommend. Thank you!

Pool was supposed to be 12 x 28. Yet they made mistake and it was 12 x 24. Rich Casa, Owner,…read morerefused to compensate for the Company error. He is a big bully. We had pool built as our house was being built and we lived out of state. Avoid this company.

We were extremely satisfied with the time, attention and service we received from Legacy,…read morespecifically Johnnie. Our beautiful hot tub was delivered and installed. They did not damage the screens/ frame at all and everything was clean when they left. We love our hot tub! Extremely therapeutic and just feels awesome. Most importantly, their customer service is outstanding and they take their time to help you with whatever problems you/ your hot tub may have. Thanks do much Johnnie and Dave!

Top notch sales and delivery…read more The purchasing process was very smooth with no pressure. Sales people were very knowledgeable about the products. Delivery went very will and they were very respectful of the surroundings. Had a few questions post delivery and the team was always very responsive and happy to help. We strongly recommend checking them out.

Multiple issues with our pool and unfortunately, when whoever was here one day never closed the…read morescreen door behind them it was not only propped open or open a little. It was fully extended with the metal pushed back. I let our two year-old cat out that's never been outside the lanai and within minutes she was gone. The only reason I noticed is because I let my dog out in our fenced in yard and all of a sudden the dog was looking at me in the lanai through the slides, my heart sank and I and that's when I opened the other door to get out to our pool and that the screen was wide open Devastated and sad

This Pool Company Is Run By Clowns, Major Problems With The Current Owner Vlad , Ex-Owner Frank,…read moreAnd Employee Nolan All Terrible !!!!!! First issue was During the recent cold spell they sent out email stating they were leaving pumps running 24/7 for the week, well 3-weeks later pump was still running 24/7 after multiple calls and multiple Techs onsite including Frank , they still could not get pump back to normal operation , then Frank claims the Timer Magically broke while they had pump on 24/7 ! TIMER WORKED FINE UNTIL THEY TOUCHED IT !!!! So Frank the genius comes over and says no worries your pump has built in timer i will just set that and no need for manual timer! Then next day pump is still on 24/7 Now Frank the genius is called to come back now i am told the pump timer does not work and need new mechanical timer $300 !!!! Again worked fine until they touched it !!! Now timer is changed out and the genius sets it to come on 11am and off 3pm What kind of pump cycle is that ? Now Pool 2 weeks ago is green and cloudy, but i receive my weekly email after tech leaves, stating my pool is now clean and Pristine !!!! How about far from it !!!! Nolan then comes back with some other tech and acomplishes nothing, the pool is filthy obviously he did not vacuum either , but he did manage to leave the pool cage door open and next morning we had a nice visitor of a 5-6' black snake in the pool cage !!!! Now i am being told Pool is on Chlorine Lock !!! How does a pool get on chlorine lock ? From improper maintenence and chemical imbalance !!!! So Now the Circus Clowns Tell me they need to drain 1/3 to 1/2 pool to fix it and the Ring Leader of the Circus Vlad actually asks me if i can handle draining the pool , are you for real !!! So Frank is back again to drain the pool and re-balance the chemicals this was on monday 3/30 its now friday 4/3 and pool still is cloudy And now the icing on the cake , Today is our scheduled service and Nolan comes out go service the pool and once again leaves the pool cage door open and now our Cat got out and is now missing !!!! And Vlad could Care Less !!!! Stay Away!!!!! If you are using them Run!!!! Get out while you can!!!!

A Duck Duck tech came to my pool to do an inspection at the buyers request because I was selling…read more It had been operating perfectly, chemicals and water levels were stable. Yet lo and behold, the tech supposedly found a leak in the tile. Then WITHOUT my permission, epoxied it. This made a second opinion impossible. Then he said he could fix it for $3K! What a scam.

Horrible company with horrible customer service and product. Paid $2500 to have a crack repaired in…read moremy pool and now the repair is literally crumbling and falling apart. Called for help and lady who answers phone was rude and very unhelpful, asked to talk to a supervisor and was told the supervisor wouldn't help. No wonder the company is rebranding their name from blue hippo to duck duck. Trying to get away from all of their horrible reviews and unhappy customers. Do not use this company! At all cost go with another company!!!

Wow ! I wanted to…read morelet you know about an experience I had today. I was given 99 cents in change, and I politely asked if he could either give me the full dollar or let me give him the penny back. Instead of handling the situation professionally, he was rude and disrespectful to me. What bothered me wasn't the penny--it was the way I was treated. He has always been nice to me in the past, which is why I was surprised by his attitude today. When I later returned to pick up my chlorine, he continued to be disrespectful toward me. I understand that a penny is a small amount, but I believe everyone deserves to be treated with respect. I left feeling disappointed by the interaction and wanted to make you aware of it.

I have called the Port Charlotte, Fl. store several times for help and every single time the person…read morein the store that answers the phone is rude, short, and never wanting to be helpful. Wondering who manages this store???????

Hydra Pool Service is an outstanding pool maintenance provider!…read more For several years we used Barb's Pool Service for our pool maintenance and were quite satisfied. When Barb retired, her company was apparently acquired by Howard's Pool World. Unfortunately, they have a strict policy of servicing a pool only below the water line. When some worrisome black mold appeared on the underside of the coping tiles around our pool's edge, they absolutely refused to remove or treat it. That's when and why we began searching for a new pool maintenance company. Fortunately, we found Hydra Pool Service, a small but growing company. Hydra not only agreed to maintain our entire pool, they sent TWO of their technicians out that SAME DAY to remove the worrisome mold and clean the entire pool! Our great grandchildren use our pool frequently and our granddaughter reports that our pool is now remarkably clean with clear, sparkling water! Such excellent results from a truly customer-oriented company also came with a slightly lower monthly rate! We can confidently recommend Hydra Pool Service to anyone in Punta Gorda or the surrounding area!

From the owner: At Hydra Pool Services, we’re proud to be your trusted local experts for all things pool care in…read morePort Charlotte, Florida. As a locally owned and operated business, we understand the unique needs of Southwest Florida pool owners. Whether it’s routine pool maintenance, professional pool repairs, or advanced services like salt system installation and pool heater repairs, our experienced team delivers reliable and affordable solutions.