This comes from someone who worked there and why I left. A typical day at work is to get there…read more8:30, I lived half an hour away and I would take the small roads on my way to work because the highway wastes to much gas and they don't even give us back money for gas, I wasn't a "on my own" installer, I was an assistant and I was really trying to learn off of the other installers, I only enjoyed ever working with one of them because he knew what he was doing, he actually taught me more then I ever did with the other installer, the other installer who I won't name. He would throw tantrums and get mad if nothing went his way, I understand stuff happens but your a grown man doing all of this for what? The installers complain about not getting paid enough, management is decent, work place culture is a 1/10 not the best place to learn anything honestly, the hardest part of the job isn't anything. I really wanted to learn and I felt so unvalued by others no matter how much I really did try to learn. The most enjoyable part of the job was going home. I stuck around longer then I needed to because the installer I was with (whom I was placed with more) I really wanted to learn regardless of what he said about me, talked about me, gave me faces, punched around materials, the owners says he pays for materials and everything but he doesn't. The installers pay for all the material they need besides the pipe and that's it. Honestly,

Also know as Raleigh Fireplace. If I could give less than 1 star I would…read more I will warn you that once your purchase is complete your warranty is worthless because they will not call you back and you will be stuck. I spent over $5000 for a wood burning insert and have had problems with the blower from day 1. I even called the district manager who promised he would have John contact me. That was 3 weeks ago and I've heard nothing from either of them. Today I paid a local service person who was able to fix it in 15 minutes. Turned out the sensor had not been properly installed. I will glady absorb this cost just to not have to deal with them any more.

Avoid this guy. He has a bad habit of not showing up for scheduled appointments. In addition, he…read moreleaves jobs started unfinished not to return as promised.

The work that they perform was excellent.,they was on time and clean up after themselves and I…read morehighly recommend them, I got a follow-up email to to make sure that I was happy with what they done. excellent communication..

We called for a technician to come out and look at our gas fireplace that was not working. We were…read morequoted $69 for the service fee. He came out and got the pilot light on and then spent no extra time to see if it would remain. We were then charged an additional $30 for him to do something that took 1 minute. Two days later the pilot light went out and it is still not working. I called to get a refund of $30 and then was quoted over a $1000 for them to fix it without them even looking at it again. Does not make sense to me!!! I would call somebody else.

VERY pleased with the professional and prompt service delivered by the Technician. He provided…read morecare, maintenance and possible future repair needs information. The Technician was knowledgeable and knows his craft. Anyone needing this kind of service needs to call Mr. Soot Chimney!!

Never heard back after one return call. Business must be good to ignore first inquiries.read more

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Dani and Logan were amazing. They showed up on time, assessed the gas fireplace and showed me how…read moreto use it. They did a thorough check, and will replace the battery pack. They explained everything and answered a myriad of questions. They were so neat - everything vaccuumed, and they cleaned the gas fireplace glass. I've requested they both come to my next service call. I couldn't be happier.

This summer, I needed help resolving a propane gas line issue that had kept us from using our gas…read morelogs for years. I also wanted to have our chimney swept, and knew summer would be the ideal time to get quick service. After searching Google Maps to weed out fly-by-night companies, I found Mr. Smokestack--with an incredible 1,228 five-star reviews. Now I understand why. From the moment I called, the experience was seamless. CJ came out within a day or two, professionally assessed our situation, and gave us a quote for the chimney sweep. He also offered a ballpark idea of the gas line issue, noting that a technician would need to remove the logs to fully diagnose it. Once we realized our gas logs were over 20 years old, we decided to replace them--and CJ guided us through the process with ease. Within two days, we had selected a new fireplace insert, which was ordered and installed just weeks later. I opted to have the chimney swept and capped before the insert installation. Rodrigo, the lead technician, was outstanding--truly one of Mr. Smokestack's greatest assets. Logan assisted during one visit, and Dani during another. Rodrigo explained every step of the process, making me feel confident and cared for. He patiently walked us through the remote control features and helped us choose the best settings for daily use.I am 100% satisfied with both the installation and the product. Mr. Smokestack exceeded every expectation, and I now fully understand how they've earned such a stellar reputation. I cannot recommend them more highly!

Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several…read moreyears. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service.

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour…read morewindow, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility.

My sunken paved courtyard with retaining walls, fencing, and a raised gardening bed couldn't be…read moremore beautiful or functional with timers for down lights in the evening and strategically-placed sprinkler heads for the hot afternoons. Rudy and his staff were a pleasure to work with from start to finish. They were extremely trustworthy in terms of pricing, detailed-orientated in keeping up with change orders, and customer-focused. After bidding the project to 5 other well-established landscape designers, Rudy offered the best materials and price for the design we had in mind. He TOTALLY realized the vision we had in mind, and took it to the next level with his own ideas all while keeping the project under budget. We LOVE our new space.

Rudy and his team are absolutely amazing. Their attention to detail is great. They listened to…read morewhat we really wanted and helped us create what we wanted within out budget.