This comes from someone who worked there and why I left. A typical day at work is to get there 8:30, I lived half an hour away and I would take the small roads on my way to work because the highway wastes to much gas and they don't even give us back money for gas, I wasn't a "on my own" installer, I was an assistant and I was really trying to learn off of the other installers, I only enjoyed ever working with one of them because he knew what he was doing, he actually taught me more then I ever did with the other installer, the other installer who I won't name. He would throw tantrums and get mad if nothing went his way, I understand stuff happens but your a grown man doing all of this for what? The installers complain about not getting paid enough, management is decent, work place culture is a 1/10 not the best place to learn anything honestly, the hardest part of the job isn't anything. I really wanted to learn and I felt so unvalued by others no matter how much I really did try to learn. The most enjoyable part of the job was going home. I stuck around longer then I needed to because the installer I was with (whom I was placed with more) I really wanted to learn regardless of what he said about me, talked about me, gave me faces, punched around materials, the owners says he pays for materials and everything but he doesn't. The installers pay for all the material they need besides the pipe and that's it. Honestly, read more

Also know as Raleigh Fireplace. If I could give less than 1 star I would. I will warn you that once your purchase is complete your warranty is worthless because they will not call you back and you will be stuck. I spent over $5000 for a wood burning insert and have had problems with the blower from day 1. I even called the district manager who promised he would have John contact me. That was 3 weeks ago and I've heard nothing from either of them. Today I paid a local service person who was able to fix it in 15 minutes. Turned out the sensor had not been properly installed. I will glady absorb this cost just to not have to deal with them any more. read more

Nice folks, really know What they are talking about Our fireplace replacement went smooth read more

John was very helpful by email as I already knew what I wanted from my previous visit to the store. I moved the logs before I read the instructions. I have emailed John several times to request a service call to put them correctly in place. No reply at all. I am so disappointed. I told him I would pay for a service call. I have to go to someone else to fix the logs. Instructions state do not use unless logs are in proper place. read more

I wish I could give a review on my experience of having a gas fireplace insert installed. My communications with this business were with John in June 2021. He asked me to send photos and measurements of my current fireplace - which I did. He then sent me some e-brochures, suggested some models and provided some rough estimates. I let him know which model I was interested in and that I was ready to move forward. Next step was supposed to be someone coming to do final measurements. I gave him my schedule (pretty open being that I'm working from home) and address in Garner - well within their service area - and then he ghosted me. I'm always concerned when you have to chase down a contractor/service provider. If they're difficult to work with before the job - what will it be like during and after? read more

I would not trust this company to safely install a fireplace in my house. I reached out to them as the fireplace experts regarding installing a fireplace insert in my home. They told me I needed to install an outlet in the back of the fireplace for the blower to plug into. After paying an electrician to do this work, I heard from the fireplace manufacture that this unit can not be plugged in behind the fireplace, because it would melt the wiring and could cause an electrical. I then reached back out to Ray to try to understand what happened, and he never responded to another one of my emails or calls. They are a very shady and dangerous company to work with. I would recommend Smoke Alert or Mr. Smokestack. Both are excellent and honest companies. read more

Loved them. They showed up on time. Toke less time then quoted. Cleaned up after themselves. Gave great operating overview and demo. Were courteous and friendly. Would recommend them 150%. read more

K. Stevens Have to say my stop at The Fire Place was beyond my expectations. I was visiting from out-of-town and stated that up front. Ray still went out of his way to answer all of my questions. He demonstrated all the features of the fireplace I was interested in. That was just the proverbial cake, the icing was when he suggested and looked up referral information for a fire place dealer in the community I live in. Ray was pleasant, accommodating and very knowledgeable. If you are shopping for a fire place this is the place to go. read more

We shopped for gas logs for our fireplace for quite a while. Our house is older, and so it wasn't clear which type of logs would be the best fit for us. After coming out and measuring, the folks at The Fire Place told me we would be fine with 24" but that 30" would fit, and let me BRING THEM HOME to see which I thought would look better. Well, that made it an easy decision. The 30" filled the space beautifully. They were ordered and installed in about 3 weeks, which I thought was great considering it was the busy season. I thought their showroom was not as nice as others, but their service and willingness to work with us was much better than the other places we visited. I'm glad we found them. read more

John replaced our gas logs within 2 days of contacting him. I highly recommend The Fire Place especially since they do their own installation. His prices were well below others and his work was A++. Also a really nice guy and a local business. read more

My husband I went here to figure out a replacement for our existing [non working] fireplace unit. We didn't even know where to start!! It all began with a photo, from there John the owner showed us different live samples of fireplace units. Then, instead of pushing us to buy something he gave us catalogs to take home and updated website information so that we would make the right selection. Lastly, he ordered and installed the fire place unit in a timely manner. Wonderful customer service!! And the fire place looks beautiful!!! Thanks again!!! read more

Wow! Found this place based on other reviews, and I just can't say enough about the service. Ray was terrific to deal with. His guys did an amazing job ripping out our old fireplace and installed our new one like a charm. His installer went above and beyond...even fixed the screw up from our contractor! If you're in the market, this is the place! We were ready to get rid of our old fireplace and just cover it up. So glad we happened on this place. Great quality, great people. read more

We had a gas logs put it. Everything was done exactly promised, on time, and on budget. Courteous team worked with us to find the best solution for us and there was no pressure. Can't recommend them enough. read more

I had a very positive experience with John, Joe and Daniel. They assisted me with selecting the product for me and spent the time educating me on the benefits and value I would be getting. The most appealing aspect of working with The Fire Place was that they handled everything, the are full service not just a "buy it and call Bubba's plumbing for installation". I found their prices better than competitors and their product line full of quality options. read more

Very happy with my new direct vent gas fireplace. The installation was smooth and painless and the installer was courteous and did a great job. I've had it a few months. It has battery operated ignition so it'll start even when power is out. I just called wanting to schedule installation of a second one in my other fireplace but they closed at 4 pm. Just noticed how few reviews are posted, so posting 5 stars because the whole experience from start to finish was great. If you've been told your chimney liners are cracked and need a ~$1500 repair before use like I was told, call Ray and get an estimate for a direct vent insert--solves the cracked chimney liner problem and improves efficiency and appearance of the fireplace. read more

Writing this while sitting in front of my recently-installed Direct Vent Insert (gas logs) that I absolutely love. Joe was really helpful and professional throughout the process. I liked that he was the one I spoke to in the store and also the one to come out to my house to install the insert. He answered all of my questions and it's obvious he knows what he's talking about. If you're in the market for gas logs or any other fire place needs, check out The Fire Place! Don't let their tiny building near the intersection of Brentwood & Capital deter you; they have lots of options and these guys know what they're doing! read more

I had a good experience with my gas fireplace insert purchase and installation. Products and service from knowledgeable hard working folks. I will call them with any of my fire store needs. read more