Nice work with keeping our Airbnb clean! It smells and looks good. Thorough job. We appreciate the service and attention to detail. read more

Clean In Between - Deep clean of the family AirBnb - Home Cleaning Near Me - Westbrook, Connecticut

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Sorry to have to look elsewhere after years as a loyal customer :(. It's a genuine shame when a company like Clean in Between -- that was once focused on quality service and commitment to their long-time customers -- is now too busy to even return phone calls about property damage and customer dissatisfaction. We've been using Clean In Between in Westbrook to clean our house for years and, up until lately, had been very happy with their performance. We've used them twice in the past few months, and both times have been "rush" jobs -- they're missing the attention to detail that we used to love about them. Moreover, on their most recent trip to our house, they inexplicably used industrial cleaning spray directly on several refridgerator dry-erase planners and calendars that my wife spends hours creating each month to keep our family organized. Not only did this ruin the dry erase, but the cleaning solution wiped out weeks and weeks of upcoming events that she had meticulously laid out on the schedule. I have no idea where someone's head would be at to see a wall of schedules written on calendars and then spray industrial cleaner on them. Maybe they were sniffing the cleaning solution as well?! My wife tried reaching out to the Clean In Between management, even sending them photos, to let them know how disappointed she was and how this had cost her many hours of work. No one ever responded to her. This, along with the lackluster performance their cleaning crews have displayed on recent trips, likely means we'll no longer be using Clean In Between. There are some good alternative companies and individuals that do quality, trustworthy housekeeping in and around the shoreline; I'd strongly recommend you call them before Clean In Between damages your property as well. read more

I just had Clean In Between do a deep clean of my home. Darcy's team arrived on time,performed all requested services (and more). The staff was professional, friendly and most importantly thorough. I will use Clean In Between again and because I am a serious home baker Darcy's team took very special attention to my kitchen, Thank you read more

I was raised in New York City in the service industry. I have high expectations. Clean in Between's customer service is excellent at the office, the three ladies that came and did a deep clean (in a house that needed a deep clean and hadn't been lived in for a few months) were excellent, efficient, quick thorough and professional. I have also used Clean in Between's dumpster service and the pick up and drop off was instantaneous and easy. I am so impressed with the whole operation. Thank you for making my life easier! read more

Outstanding! I had CIB come out to steam clean an area rug in my living room and extremely satisfied. They were reasonable and came out, got the job done. My carpet looks & smells fantastic! Thanks CIB read more

I am extremely disappointed with how my experience with Clean In Between (CIB) turned out. I sought a quote from them in prior to returning to a full-time job, knowing that having a clean house would remove a lot of initial stress of returning to work and would allow me to spend weekends with my family opposed to doing chores. The owner was very responsive and arrived same-day to begin putting together a quote. I sought out 3 separate quotes from companies that were licensed and insured. CIB's initial cleaning quote was substantially higher than the other companies: CIB: $665-775 Others: $400-$600 CIB's bi-weekly cleaning fees were slightly less. I asked that we forgo cleaning our finished basement, which CIB said would decrease our initial clean estimate by about $92 (dropping the estimate to $573-683). Our final Bill for the first clean was just under $800, my house was picked-up prior to cleaning, there was not excess filth like dirty dishes to account for extra time. They forgot to clean part of the stairwell, I re-mopped the kitchen floor because there were places still visibly dirty. Someone turned on the sink in our master bath and walked away, the sink overflowed, flooded the bathroom floor and leaked through the ceiling in the kitchen. Because of this I decided to let the lapses in cleaning go, figuring that there was a bit of chaos and things got forgotten. It seemed like CIB was going to be very helpful getting our ceiling restored. Had that been the case, they would have earned a glowing review and recommendations to anyone who asked. We asked a contractor we had used for other sheetrock work in our home for a quote to fix the problem. CIB thought this was too high, so we found time for their contractor to look at the problem, their estimate was less than half the cost of ours, but when we asked for a business card, Business name, contractors license, website, photographs, or other proof of legitimacy CIB was unwilling to provide that information. They did accuse us of trying to scam them. We proceeded to have two additional contractors provide estimates, which came back nearly identical to the first estimate we got. After back and forth CIB agreed to proceed with one of our estimates. I had been having CIB continue with bi-weekly cleans, but they were mediocre at best, debris left under kitchen cabinets and in the grout between tiles gave me the impression that vacuums were not run prior to mopping hard surfaces. Once we got the contractor in to fix the ceiling I skipped cleanings because the contractor was working in the kitchen, then because my husband was working nights and didn't want his sleep disrupted. The Contractor did a lovely job on the ceiling, but he had to repeatedly ask me if I'd heard anything from CIB about his final payment (deposit took several weeks to arrive so he could start work), because it took them so long to pay the deposit and the contractor had gone several weeks without payment, I kept our account with CIB open so I could try to hold them responsible. He finally confirmed payment 5-6 weeks after he had sent his final invoice. I had been planning to simply close our account and move on without reviewing. But, last contact, I called to skip cleaning due to my husband being on nights and to ask about the the contractor's payment, the owner, understandably frustrated with me, proceeded to chew me out for being extremely rude, the exact conversation was: "Would you like to just close your account?" Me: "Yes, but I would like to make sure our contractor gets paid" CIB: "I knew that's what you were doing, and I think that is Extremely Rude!". I think it is extremely poor customer service to accuse homeowners whose home your company damaged of committing fraud and to call any customer "extremely rude" for any reason, and this poor customer service is what goaded me into writing this review. In summary: Our very initial clean was mediocre and cost $115-$225 more than the estimate. They were difficult to work with to fix the damage caused to our home. Despite having insurance, they took an inordinate amount of time to pay the contractor who did the repair. During this process I was called extremely rude and accused of committing fraud. This service that was intended to relieve some stress associated with returning to work and buy me more family time on the weekend has resulted in added stress and I am now back to square one, but unable to interview new cleaners during the week. read more

I have been using Clean-In -Between for a year. I had an individual for over 10 years and I was anxious about the quality. Was I wrong ! I started with a deep clean followed by every other week and the staff do an excellent job.The company is very professional and on top of things.I an so thrilled to have found them. I also had my house washed thru them and the services was excellent and timely. You wont go wrong. read more

This is the second time we have worked with Clean In-between in Westbrook to do a top-to-bottom cleaning of a family rental property. Tenant who just vacated had a dog and the carpets were stained to a point I was sure even a professional cleaner wouldn't be able to clean. I was so wrong. Even in the worst spots, they look like new again! Both times they have been timely, courteous, and left the whole house spotless. Highly recommended. read more

Good cleaners. But. they have been at my house. from 9. am to 5:15 PM. Thorough job done but took way too long.