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Services - Clean Paws Pet Salon
Bath and groom only
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Very disappointed. Despite requesting a trim and having a conversation with the groomer about specific areas to be trimmed, it seems there was a major misunderstanding or error. Sadly, my dog's entire coat was cut off, and they cut into the undercoat. Also she was nicked on her hip joint. She has razor burn on her groin. It is disheartening that I spent $120 cash for the grooming service, along with a $25 tip, only to encounter these issues. I wish I had read the reviews beforehand, as I may have avoided this mistake. Her coat will undoubtedly take several months to regrow.
Not sure why this place gets such a bad rep but we had a great experience with them. I agree that their sanitary cut is a bit excessive and that each dog has their own specific fur/grooming method but luckily it worked out for us ok. I do feel that they should have left our dogs belly alone because you're not ever supposed to shave Samoyeds so that including his butt region was a bit shocking but it wasn't a big deal for us knowing it will grow back quickly. They are definitely a bit rough with words but I don't think they're trying to be rude, perhaps just personality/cultural differences. I was pretty excited they had openings last minute and despite a few things I was unhappy with overall they exceeded my expectations so I was quite pleased. My dog came back smelling and looking great! They were quick to let us know when he was ready to go home and I will definitely be back again.
This is the second time I have brought my 2, 8 month mini golden doodles, Moose and Brady to Clean Paws, I have read some bad reviews but really was satisfied after each time I picked them up.
STAY AWAY FROM THIS PLACE! I brought my sweet puppy to this AWFUL place today and it's with tears that I make this review. First of all, terrible communication, I texted how I want my dog to look, I sent some instructions and they never answered (of course they didn't follow any of my directions or anything I asked) ... My cousin dropped my puppy off today, and he came back bleeding, shaking, and drooling (he drool when he is nervous). They said that the bleeding was because my dog was shaking his ears and there was no cut .... WHAT ??????? How can this be for shaking his ears! Every dog shakes, that doesn't make them bleed, they definitely cut him! He is traumatized and doesn't let us touch him anymore! Besides that, they plucked his hair out off his ears which I NEVER agreed with... Petco, PetSmart, and every other place that we went to, never did that... they refund us, but this is not about the money, is about a living being that is in pain now because of some cruelty that happened. anyway, the worse place for sure, if you love your puppy, stay away from this place! Very disappointing.
I love this place. My dog usually hates the groomers, but he ran straight in to say hello today. I was sold the first time I brought him by for a nail trim - he was whimpering he hates it so much, but then whoever was trimming him started to sing to him and turned his experience around, he happily trotted right out with his spiffy nails. Best trim he'd gotten yet. Today we had a full groom and he looks dashing (smells great too). HIGHLY recommend.
Highly recommend! So I couldn't get an appointment at the groomer I normally use, forcing me to look around - I'm so happy I did! I was able to get an appointment here for the day after I called. The outside of the shop is unassuming and the inside front has a counter and a hang out area for the pups. I dropped my girl off and let them know she hates bath time and the drier. I am always so nervous leaving her with someone new but they seemed very friendly. About an hour later I got a text saying my girl was done. They said she didn't have any issues with the water or the drier! I also had them grind her nails, and they're great. The groomer I used to use would sometimes leave a sharp edge when they did the grinding, no edge here. When I arrived to pick up my girl she was laying in the sun in the pup hang out area and had the cutest bandana and stickers! One of the best parts was being able to pay via Venmo! Hello!! I found the pricing to be very comparable to other groomers in the area and I most definitely will return. Clean Paws is for sure the groomer I will be using going forward!
After 5 years with another groomer, I finally decided to look around for better service. I'm so glad I read all of the reviews here and took my dog to Clean Paws Pet Salon! My 8-year-old terrier is very nervous about grooming, and I was anxious about leaving him with new people. But the team at Clean Paws was so kind to both of us and did a great job with my dog! There was a dog barking when I dropped mine off, so I didn't even give them a lot of direction for my dog's cut, but they did exactly what I like! They even were able to clip his nails, which his previous groomer couldn't do because of his nervousness. I definitely found our new forever groomer!
We were looking for a groomer for our 5 month old Golden Retriever who has never been to a salon before. After many positive recommendations to Clean Paws we decided to give it shot and definitely were not disappointed. Making an appointment was extremely easy and the owner, Thais, was super friendly both over the phone and in person. I could tell from the start that our pup was in good hands- when I went to pick her up, she almost didn't want to leave because she was loving the staff ! I will definitely be taking her back to Clean Paws for her grooming appointments and absolutely recommend as a reliable groomers with decent pricing.
Recently took my dog here for the first time and he needed the works (bath, cut, nails, anal gland expression). He's 11 years old, a rescue and anxious at the groomers. They did a wonderful job with him and he came out smelling great and feeling like velvet. We will be regular clients of Clean Paws! Extremely happy with the service.
Super responsive and flexible with availability. It was my puppy's (10lb Morkie) first grooming so I was a little nervous how he'd do. He didn't seem traumatized and was happy/playful when I picked him up (he was playing with the groomer's son which was great). He's a little chopped looking in places so I've had to do a little trimming, but the length was exactly what I asked, he has ZERO nicks and I'm sure he did not stay perfectly still (lol). His ears were cleaned, he smelled good, had soft fur, and nails looked perfectly trimmed with no sharp snags. He also had a cute bandana on him when I picked him up which was a great touch. Overall, very happy with his first grooming experience and would be happy to return/recommend. They were honest that he had trouble with the high-powered dryer, so definitely recommend practicing with hair dryer on high at home to help any dog prep for this.
This place is a family run business and the owner took over for her mother. She did a thorough job on Chloe's grooming and took extra time with clipping around her bottom and nails. She even put a cute bindi between her eyes. She uses a high quality shampoo from isle of dogs. Chloe's hair came out fluffy and smelling wonderful. The owner even has an app so you can pay her through that. She is very accommodating with times for hair cuts and pick up times. Plus she truly seems to love her job and animals. I'm all for supporting family run businesses. I will definitely bring Chloe back
Recently had a small dog groomed here. It was our second time but our last. Our dog came back with nails cut all the way back and deep into the quick. She also had a very deep cut at the base of her left ear where it meets her head. They tried to cover it up with styptic powder caked on. When I picked up our dog I asked if there were ANY issues and the person told me no. Just didn't even mention that there was a cut on our dog or that they covered it up. A small nick would have been fine but this was much bigger. Seriously, be aggressive and assertive when asking them about services and don't let the "niceness" fool you. They were OK straight up lying to me to my face. Will never go here again and I suggest you bring your business elsewhere.
I can't believe I had never heard of this pet salon before! I have a 50 lb Aussiedoodle who can be super reactive and hates blow dryers. I've been trying to find a reliable dog groomer in Boston who doesn't charge an arm and a leg, and I've found them! Super professional and efficient. I was running in between appointments and needed them to watch my dog for an extra hour and the staff were super accommodating and understanding. A bath and cut for my dog was about $120 which is an amazing and totally fair price. My dog has been having a lot of mats but the groomer did a great job at untangling and de-matting. My Scottie came back smelling fresh and looked super happy. I was told he was a good dog and had fun playing with the other pups there (which is unheard of due to his r reactive personality). It sounds like they made him feel super comfortable and safe! read more
2 years ago
3 years ago
Thais and her team are awesome. They take amazing care of my girls, and are available at the last minute always! read more
3 years ago
Very disappointed. Despite requesting a trim and having a conversation with the groomer about specific areas to be trimmed, it seems there was a major misunderstanding or error. Sadly, my dog's entire coat was cut off, and they cut into the undercoat. Also she was nicked on her hip joint. She has razor burn on her groin. It is disheartening that I spent $120 cash for the grooming service, along with a $25 tip, only to encounter these issues. I wish I had read the reviews beforehand, as I may have avoided this mistake. Her coat will undoubtedly take several months to regrow. read more
2 years ago
3 years ago
Not sure why this place gets such a bad rep but we had a great experience with them. I agree that their sanitary cut is a bit excessive and that each dog has their own specific fur/grooming method but luckily it worked out for us ok. I do feel that they should have left our dogs belly alone because you're not ever supposed to shave Samoyeds so that including his butt region was a bit shocking but it wasn't a big deal for us knowing it will grow back quickly. They are definitely a bit rough with words but I don't think they're trying to be rude, perhaps just personality/cultural differences. I was pretty excited they had openings last minute and despite a few things I was unhappy with overall they exceeded my expectations so I was quite pleased. My dog came back smelling and looking great! They were quick to let us know when he was ready to go home and I will definitely be back again. read more
5 years ago
This is the second time I have brought my 2, 8 month mini golden doodles, Moose and Brady to Clean Paws, I have read some bad reviews but really was satisfied after each time I picked them up. read more
6 years ago
STAY AWAY FROM THIS PLACE! I brought my sweet puppy to this AWFUL place today and it's with tears that I make this review. First of all, terrible communication, I texted how I want my dog to look, I sent some instructions and they never answered (of course they didn't follow any of my directions or anything I asked) ... My cousin dropped my puppy off today, and he came back bleeding, shaking, and drooling (he drool when he is nervous). They said that the bleeding was because my dog was shaking his ears and there was no cut .... WHAT ??????? How can this be for shaking his ears! Every dog shakes, that doesn't make them bleed, they definitely cut him! He is traumatized and doesn't let us touch him anymore! Besides that, they plucked his hair out off his ears which I NEVER agreed with... Petco, PetSmart, and every other place that we went to, never did that... they refund us, but this is not about the money, is about a living being that is in pain now because of some cruelty that happened. anyway, the worse place for sure, if you love your puppy, stay away from this place! Very disappointing. read more
Business owner information
Thais H.
Amanda, its Thais here. The owner. The pulling of the hair is a part…
6 years ago
I love this place. My dog usually hates the groomers, but he ran straight in to say hello today. I was sold the first time I brought him by for a nail trim - he was whimpering he hates it so much, but then whoever was trimming him started to sing to him and turned his experience around, he happily trotted right out with his spiffy nails. Best trim he'd gotten yet. Today we had a full groom and he looks dashing (smells great too). HIGHLY recommend. read more
Highly recommend! So I couldn't get an appointment at the groomer I normally use, forcing me to look around - I'm so happy I did! I was able to get an appointment here for the day after I called. The outside of the shop is unassuming and the inside front has a counter and a hang out area for the pups. I dropped my girl off and let them know she hates bath time and the drier. I am always so nervous leaving her with someone new but they seemed very friendly. About an hour later I got a text saying my girl was done. They said she didn't have any issues with the water or the drier! I also had them grind her nails, and they're great. The groomer I used to use would sometimes leave a sharp edge when they did the grinding, no edge here. When I arrived to pick up my girl she was laying in the sun in the pup hang out area and had the cutest bandana and stickers! One of the best parts was being able to pay via Venmo! Hello!! I found the pricing to be very comparable to other groomers in the area and I most definitely will return. Clean Paws is for sure the groomer I will be using going forward! read more
Business owner information
Thais H.
Thank you very much. Shes precious and will Always be welcomed here.
3 years ago
6 years ago
After 5 years with another groomer, I finally decided to look around for better service. I'm so glad I read all of the reviews here and took my dog to Clean Paws Pet Salon! My 8-year-old terrier is very nervous about grooming, and I was anxious about leaving him with new people. But the team at Clean Paws was so kind to both of us and did a great job with my dog! There was a dog barking when I dropped mine off, so I didn't even give them a lot of direction for my dog's cut, but they did exactly what I like! They even were able to clip his nails, which his previous groomer couldn't do because of his nervousness. I definitely found our new forever groomer! read more
6 years ago
We were looking for a groomer for our 5 month old Golden Retriever who has never been to a salon before. After many positive recommendations to Clean Paws we decided to give it shot and definitely were not disappointed. Making an appointment was extremely easy and the owner, Thais, was super friendly both over the phone and in person. I could tell from the start that our pup was in good hands- when I went to pick her up, she almost didn't want to leave because she was loving the staff ! I will definitely be taking her back to Clean Paws for her grooming appointments and absolutely recommend as a reliable groomers with decent pricing. read more
6 years ago
Recently took my dog here for the first time and he needed the works (bath, cut, nails, anal gland expression). He's 11 years old, a rescue and anxious at the groomers. They did a wonderful job with him and he came out smelling great and feeling like velvet. We will be regular clients of Clean Paws! Extremely happy with the service. read more
5 years ago
6 years ago
Super responsive and flexible with availability. It was my puppy's (10lb Morkie) first grooming so I was a little nervous how he'd do. He didn't seem traumatized and was happy/playful when I picked him up (he was playing with the groomer's son which was great). He's a little chopped looking in places so I've had to do a little trimming, but the length was exactly what I asked, he has ZERO nicks and I'm sure he did not stay perfectly still (lol). His ears were cleaned, he smelled good, had soft fur, and nails looked perfectly trimmed with no sharp snags. He also had a cute bandana on him when I picked him up which was a great touch. Overall, very happy with his first grooming experience and would be happy to return/recommend. They were honest that he had trouble with the high-powered dryer, so definitely recommend practicing with hair dryer on high at home to help any dog prep for this. read more
5 years ago
We have taken our pup there 3 times and they always do a great job. They had to shave him today because he was matted (oops) but they still made him look cute! read more
5 years ago
8 years ago
This place is a family run business and the owner took over for her mother. She did a thorough job on Chloe's grooming and took extra time with clipping around her bottom and nails. She even put a cute bindi between her eyes. She uses a high quality shampoo from isle of dogs. Chloe's hair came out fluffy and smelling wonderful. The owner even has an app so you can pay her through that. She is very accommodating with times for hair cuts and pick up times. Plus she truly seems to love her job and animals. I'm all for supporting family run businesses. I will definitely bring Chloe back read more
5 years ago
Recently had a small dog groomed here. It was our second time but our last. Our dog came back with nails cut all the way back and deep into the quick. She also had a very deep cut at the base of her left ear where it meets her head. They tried to cover it up with styptic powder caked on. When I picked up our dog I asked if there were ANY issues and the person told me no. Just didn't even mention that there was a cut on our dog or that they covered it up. A small nick would have been fine but this was much bigger. Seriously, be aggressive and assertive when asking them about services and don't let the "niceness" fool you. They were OK straight up lying to me to my face. Will never go here again and I suggest you bring your business elsewhere. read more
6 years ago
Brought our 5 month year old yorkie here for his first grooming! Wash, cut, nails, everything. We've heard horror stories about other groomers not being gentle/cutting hair too short/not listening to what YOU want for your little baby. But wow! They did such an amazing job!! They listened well to our needs, actually gave us the cut we wanted for little Milo, and Milo was so happy when we picked him up. No signs of nervousness or anything. So you can tell they are gentle and kind to animals. Such a great affordable price for the cutest best haircut in the world for our yorkie! Here are some pictures of how he looked like right after his cut! ADORABLE read more
6 years ago
I have been having bad luck with groomers lately & was a bit hesitant to try out a new place. The process to book an appointment was so smooth & easy. I just sent a text to the number listed on the site & got a reply in a timely manner. I was able to get an appointment within a few days of calling so I was happy about that too! The salon was easy to find and there was plenty of parking spaces right outside the salon. The street it is located on is a bit busy, because it's a main straight and a stop light is just at the end, but I had zero issues getting a parking spot. There is a little drop/off waiting area inside the salon, which was clean, but that's about all you could see. We were a bit early for our appointment & they were able to accommodate us. It took about two hours or so for them to call me to come get her & I am so happy with the results!! First off, I don't know what kind of shampoo they use, but she smells amazing!! Her fur is sooooo soft!! And the cut they did is just how we like it! She looks like a new pup! The customer service here is great too! This was our first time using this salon & definitely will not be our last!! read more
3 years ago
5 years ago
6 years ago
6 years ago
Business owner information
Thais H.
Thank you very much.
8 years ago
Business owner information
Thais H.
Thank you chantel. It was our pleasure.
6 years ago
9 years ago
8 years ago
9 years ago
7 years ago
Business owner information
Thais H.
Thank you Emily. I appreciate the review. Awesome to read that our…
7 years ago
7 years ago
7 years ago
9 years ago
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