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    Untangled Tail

    5.0 (10 reviews)

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    Mark K.

    Ultra professional and seasoned groomer located in Everett. After having multiple groomers cancel in Cambridge and a groomer in the Back Bay with a big attitude I decided to make some calls around town. I called the Untangled Tail and spoke to its owner Brenda. She walked me through her 30+ year career as a groomer and had me sold. She uses all sustainable and non-scented oils and shampoos which was a big thing as my Labordoodle always had issues with scented products. Previously traumatized by the groomer in the Back Bay, he was initially scared, but was fighting me to stay when I came to pick him up. The full service grooming has him looking perfect with no ragged clipper marks or nicks. Brenda scheduled for my follow-up appointment. I'm just thrilled to find a reliable and professional groomer. The salon is small and limited to breed as who weigh under 40 pounds. Another nice feature is there is 15min parking alongside the alleyway reserved for her clients.

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    2 months ago

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    2 months ago

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    4 months ago

    Brenda's the best!!! I even got a little doggy bag full of goodies. Great with little dogs

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    3 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    Four Paws Grooming

    Four Paws Grooming

    (3 reviews)

    Came to four paws in hopes of finding a new groomer I can stick to in this area. I had really high…read morehopes. I didn't love the first hair cut they gave my dog but rescheduled for another one 6 weeks in advanced since I saw them do good work on others. I scheduled far in advanced and even gave a hefty tip so that they knew I was serious about working with them long term. Fast forward, I was on my way to my appointment when I came across some traffic and called to let them know I'd be a couple minutes late. They told me they couldn't take me past 15 mins. I showed up at the mark and they turned me down at the door. I was disappointed because i called out of courtesy and it made me wonder, if I hadn't called would I have been accepted? It was also 9am so i was one of the first clients of the day. I understand the policy and should've followed the time better, but the way they spoke over the phone and turned me down in person felt so degrading. I wish they could've been more understanding and worked with me to find something that fit for everyone without having an attitude or treating me less than. I suspect that once they've reached a good amount of clients, they don't care to keep others who may be interested. I won't be returning to this location due to the costumer service. In addition, they keep all the dogs loos in one small area regardless of size. When I picked up my dog for the first time I got a ton of hair on me.

    Customer service here unfortunately terrible. A very disappointing experience with this dog…read moregrooming salon. They require a $30 deposit which is fine. I provided them with $40 expecting my change back they wouldn't provide change and kept the full amount. On the day of the appointment, we got lost trying to find the location and kept them updated about the situation. Instead of being understanding, they told us she only had a 15-minute window. We communicated that we wasn't sure we could make it in time since we are currently lost & our Dog had started vomiting . I asked the the person assisting me On the phone was there anyway to reschedule it and they said a new deposit was required even tho they kept the difference of the money from the deposit that they never gave back. Despite the communication, they kept the deposit and said a manager would reach out. Instead of a call, later received a letter stating they would no longer provide services. The lack of flexibility, poor communication, and unprofessional handling of the situation were very disappointing. I would not recommend this business based on this experience

    Untangled Tail - groomer - Updated May 2026

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